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1.
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done.  相似文献   

2.
Abstract

During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all missing items from its holdings. To determine the cause of this discrepancy, HCCC staff decided to sample the library’s collection to determine if books were available at the expected locations. From this, the library found that a high percentage of its books were not present where they were expected to be. In response, library staff implemented a variety of changes to HCCC’s shelving and access services operations.  相似文献   

3.
Academic medical librarians responsible for monograph acquisition face a challenging task. From the plethora of medical monographs published each year, academic medical librarians must select those most useful to their patrons. Unfortunately, none of the selection tools available to medical librarians are specifically intended to assist academic librarians with medical monograph selection. The few short core collection lists that are available are intended for use in the small hospital or internal medicine department library. As these are the only selection tools available, however, many academic medical librarians spend considerable time reviewing these collection lists and place heavy emphasis on the acquisition of listed books. The study reported here was initiated to determine whether the circulation of listed books in an academic library justified the emphasis placed on the acquisition of these books. Circulation statistics for "listed" and "nonlisted" books in the hematology (WH) section of Indiana University School of Medicine's Ruth Lilly Medical Library were studied. The average circulation figures for listed books were nearly two times as high as the corresponding figures for the WH books in general. These data support the policies of those academic medical libraries that place a high priority on collection of listed books.  相似文献   

4.
Academic libraries are choosing to purchase electronic books (e-books) rather than print more frequently for multiple reasons. Unfortunately, e-books are not being used as much as they should be. With increasing academic e-book collections, many studies have examined student and faculty use of and attitudes towards this innovation. This paper will analyze the results in this area of research and align them with the Diffusion of Innovations Theory that includes the Rogers Diffusion of Innovations Curve, innovation categories, and the factors affecting the diffusion process of an innovation. This analysis will give libraries a better understanding of who is using academic e-books, why academic e-books are being used, and how to influence the behaviour of the academic libraries' patrons to increase their use of academic e-books. An analysis of these three areas will help libraries to develop effective marketing and education strategies aimed at increasing e-book usage.  相似文献   

5.
ABSTRACT

Budget constraints in academic libraries have led them to seek alternative means of providing patrons with articles without subscribing to every journal requested. In order to determine how academic libraries were doing this for business articles, a study was conducted of selected academic libraries at universities offering MBA degrees. The results of the study indicate that academic libraries use a combination of ways to obtain business articles that are not held in their collections. In addition to traditional interlibrary loan, libraries are providing access to full text databases, subscribing to electronic journals and using commercial document delivery services. This article examines the influence that technology and, especially the Internet, has had on the ability to offer patrons quicker, and often better, access than ever before. In spite of tight budgets, academic libraries are finding innovative ways to fund these services in order to provide timely service to their business faculty and students.  相似文献   

6.
Academic health sciences libraries in the United States and Canada were surveyed regarding collection development trends, including their effect on approval plan and blanket order use, and use of outsourcing over the past four years. Results of the survey indicate that serials market forces, budgetary constraints, and growth in electronic resources purchasing have resulted in a decline in the acquisition of print items. As a result, approval plan use is being curtailed in many academic health sciences libraries. Although use of blanket orders is more stable, fewer than one-third of academic health sciences libraries report using them currently. The decline of print collections suggests that libraries should explore cooperative collection development of print materials to ensure access and preservation. The decline of approval plan use and the need for cooperative collection development may require additional effort for sound collection development. Libraries were also surveyed about their use of outsourcing. Some libraries reported outsourcing cataloging and shelf preparation of books, but none reported using outsourcing for resource selection. The reason given most often for outsourcing was that it resulted in cost savings. As expected, economic factors are driving both collection development and outsourcing practices.  相似文献   

7.
A six-month print newspaper usage study at the University of Michigan's Hatcher Graduate Library showed a marked decrease in use from a more limited study done four years previously. In general, patrons used only the major national, international, and regional newspapers. Communications with other academic and research libraries confirm these findings.  相似文献   

8.
《The Reference Librarian》2013,54(75-76):45-54
Summary

Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented.  相似文献   

9.
Abstract

There is a large body of nonfiction written for a general audience which is infrequently promoted in popular reading collections at academic libraries. The aim of this research is to look at the usage of nonfiction science literature at a large university library in comparison to the science collection as a whole. This information can help librarians to not only determine how best to prioritize the collection of nonfiction science literature, but it can also be used to provide insight into how popular nonfiction science books can be most effectively promoted to library patrons.  相似文献   

10.
In recent years, many academic libraries have started adopting social media by, for example, establishing their own Facebook pages. Our research investigates the current Facebook usage among seven university libraries in Hong Kong. Using a mixed-method research approach, we examined the characteristics of academic libraries Facebook usage and its effectiveness to engage with their patrons, based on online observations and Web content analysis from the publicly available data of the Facebook pages.Our results indicated that most libraries in Hong Kong adopted Facebook as a marketing tool, yet the user engagement level in these pages is low. In addition, we also discovered that communication-related posts and video-type posts can attract the most attention of patrons. Based on these outcomes, we provided some recommendations on the application of Facebook for academic libraries.  相似文献   

11.
《期刊图书馆员》2013,64(3):85-101
This study postulates that too little discarding is being practiced and that library shelves contain quantities of unused and unwanted materials. It finds that few practicing librarians feel that sufficient weeding is being done. It finds also that most deacquisitions research is carried out in college and university libraries, since serious problems exist in such libraries. Finally, it indicates that deacquisitions is one of the best techniques available for the long-range building of useful collections, as weeding improves the efficiency and vitality of a collection in the same way that unnecessary items weaken it.  相似文献   

12.
A debate has emerged in library literature concerning the advantages and disadvantages of adopting social media applications in academic libraries. This research examines the ubiquity of social media through a longitudinal study of the adoption rates and usage patterns of Facebook, Twitter, YouTube, and Flickr at academic libraries in the Canadian province of Ontario from April 2010 to April 2012. The findings from this study indicate that large discrepancies exist in adoption rates across libraries, with two-thirds of Ontario academic libraries maintaining at least one social media application during the period of examination. Unexpectedly, Twitter and Facebook were equally popular social media tools during the study period. Despite its low adoption rate and usage, YouTube was by far the most effective means of reaching patrons. We conclude by examining the implications of engaging with patrons via social media in ways that are effective, engaging, and meaningful.  相似文献   

13.
Health sciences libraries are often challenged to make decisions regarding physical space allocation without quantitative data to support specific user preferences. This multisite, longitudinal study sought to answer the following questions related to academic health sciences libraries: (1) Which library spaces are popular with health sciences patrons? (2) How does time of day and allocated seating space affect patron choices? (3) What similarities and differences occur in space usage across four different health sciences libraries? Results suggest health sciences libraries must develop a nuanced understanding of their patrons’ preferences to best serve patrons’ needs regarding space allocation. Libraries can benefit from these types of methodological studies that target specific populations, supporting more informed space allocation decision making.  相似文献   

14.
《资料收集管理》2013,38(1-2):139-154
Librarians have been accused by both the political left and right of failing to acquire materials representing controversial views on social and political issues. Two bibliographies of monographs supporting conservative and liberal opinions are used to survey Ohio OCLC member libraries, searching for bias towards either side of the political spectrum. Conservative books appear more often in Ohio academic, public, and special libraries than do liberal titles. However, as books from either bibliography are in no more than 15% of all Ohio libraries, it appears the state's libraries have done a poor job in collecting controversial political materials. Further studies are needed to determine the extent, if any, of political bias among American libraries on collection development.  相似文献   

15.
The aim of the study was to compare the value of gift materials added to the general collection of a small to medium-sized academic library with materials selected and purchased by the library. The measure employed to determine the relative value of the gifts vs. non-gifts was how often the materials were used within a 12-month period. Two groups of 77 books (gifts and purchased items) were tracked over the course of 1 year to determine if the gifts were used significantly less. Results indicate that donated books were used on average 0.87 times whereas non-gifts were used 1.38 times. A t-test was also applied demonstrating that the two groups were significantly different at the 0.05 level. This provides empirical data libraries can use to re-evaluate existing policies and procedures for handling gifts.  相似文献   

16.
ABSTRACT

Interlibrary Loan (ILL) is intended to supplement a library's collection, but often patrons submit requests for items already owned. An analysis of a large academic library's ILL requests shows that in most cases the cataloging of bibliographic records is correct, but patrons need instruction in bibliographic searches and ILL policies and procedures. An unexpected result of the study was a realization that patrons are confused by the way items are shelved in the various branches.  相似文献   

17.
The application and IT ecosystem of academic libraries typically includes multiple systems, with crucial functions requiring using or sharing information between them. However, library systems are often not well integrated, making workflows and system interactions less than optimal for both staff and patrons. The method to integrate systems that the IDS Project took was to create a middleware platform, IDS Logic, that can connect multiple library systems and open or vendor web services to create the best resource sharing experience for staff and patrons. One specific application that is hosted within the IDS Logic middleware platform is Article Gateway, which uses resource-sharing technology and workflows to deliver fast or instant access to research material to users with little or no staff time and removes as many barriers to user access as possible. Where resource sharing has typically sought to deliver articles in one-to-two days, libraries using Article Gateway typically deliver a significantly higher percentage of articles to patrons within a few hours.  相似文献   

18.
Robots are becoming more commonly used in libraries. A robot that does shelf reading and reports the results to human staff is one example of a practical use of robotics in a library. Others have been used to retrieve large items such as boxes, but identifying and picking up small and varied objects such as books is still on the edge of what can be done. Devices using artificial intelligence can act as guides, or in some cases, as personal assistants for library customers. Some are answering questions and learning as they go. If robots can perform library work effectively and more cheaply than humans it is inevitable they will be more widely used.  相似文献   

19.
The mission of libraries and librarians is to serve the information needs of our patrons. Thus we continually adapt to their changing requirements and interests. However, when we are presented with our future diminished role or total technological answers with which we disagree, we seldom speak out publicly. ITHAKA, a digitizing organization, sees libraries as a budget line and predicts a background role maintaining digital archives for academic librarians based on answers to their recent faculty survey. Interlibrary loan is often placed in this background role even as use of our services grows, defying predictions. We benefit from digitization and electronic communication, but we need to build upon the initial patron point of contact we enjoy to expand into a larger resource sharing role.  相似文献   

20.
《The Reference Librarian》2013,54(40):169-188
In academic libraries a philosophy collection is needed to support the philosophy curriculum of the host institution. and the librian may be pleased to learn that the cost of purchasing an adequate core collection in philosophy of enduring value is only about $57,000. In addition to supporting the philosophy curriculum, academic libraries will want to develop a philosophy collection to support faculty research in philosophy and other related fields. Indeed, philosophy lies at the root - both historically and logically - of almost every academic field of study, and so a good philosophy collection will be appreciated by everyone in the university. Similarly large public libraries will want to develop a philosophy collection to support research. Small and mid-sized public libraries may seem to have the least need to develop a philosophy collection. But here too the development of a core collection in philosophy may be important. Circulation statistics can be misleading. When considering the value of a philosophy collection it is necessary to recognize that even if circulation is relatively low, most items in a core collection are historical classics which will continue to circulate long after today's best-sellers have been forgotten, and even for much longer than the ten years that most scientific research remains useful. And besides, if a philosophy collection is carefully developed, it can be of great interest to the patrons of a small or medium sized public library, since many philosophical works address problems of universal human concern.  相似文献   

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