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1.
《The Reference Librarian》2013,54(59):139-146
Summary New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described. 相似文献
2.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):37-39
Abstract The incorporation of medical library services in an academic library will bring about substantial changes, and should include the review of the impact of this transition on each individual department. The use of electronic systems to request and deliver Interlibrary Loan documents has evolved gradually in the past twenty years, and affects medical libraries in unique ways. The electronic submission, publication and access to biomedical journal articles are still changing constantly, and contribute to new challenges in interlibrary borrowing and lending. This article focuses on new developments. It includes instructions on how a library can prepare to incorporate a new dimension of service in the midst of these changes. 相似文献
3.
《The Reference Librarian》2013,54(37):91-104
Organizing reference services to use paraprofessionals as information providers can help academic libraries adapt to new technology, provide staff support for resource sharing, and assist reference librarians in developing new and enhanced roles on campus. It is a staffing alternative that can facilitate the integration and use of electronic reference resources, such as Online Catalogs, CD-ROM databases and end user searching by providing more assistance to users. Placing responsibility for teaching library clients how to use document delivery with the same staff who help users identify needed materials makes access easier for requestors, and resource sharing more readily accepted by students and faculty. And by separating Information and Research Support activities and sharing the workload between staff at different levels, reference librarians can provide an advanced level of research assistance, spend more time on support for faculty research collection development, classroom instruction, and the development and improvement of programs. Training of the paraprofessional staff and practice of the referral process are essential to the librarian-paraprofessional partnership this model requires. This article describes how paraprofessionals have been used in reference at a new academic library, and how the role of the reference librarian has been redefined as a result. 相似文献
4.
Nila A. Sathe Jenifer L. Grady Nunzia B. Giuse 《Journal of the Medical Library Association》2002,90(2):235-243
Purpose: To begin investigating the impact of electronic journals on research processes such as information seeking, the authors conducted a pilot journal-use study to test the hypothesis that patrons use print and electronic journals differently.Methodology: We placed fifteen high-use print titles also available in electronic format behind the circulation desk; patrons were asked to complete a survey upon requesting a journal. We also conducted a parallel survey of patrons using library computers. Both surveys asked patrons to identify themselves by user category and queried them about their journal use.Results: During the month-long study, patrons completed sixty-nine surveys of electronic and ninety surveys of print journal use. Results analysis indicated that fellows, students, and residents preferred electronic journals, and faculty preferred print journals. Patrons used print journals for reading articles and scanning contents; they employed electronic journals for printing articles and checking references. Users considered electronic journals easier to access and search than print journals; however, they reported that print journals had higher quality text and figures.Discussion/Conclusion: This study is an introductory step in examining how electronic journals affect research processes. Our data revealed that there were distinct preferences in format among categories. In addition to collection management implications for libraries, these data also have implications for publishers and educators; current electronic formats do not facilitate all types of uses and thus may be changing learning patterns as well. 相似文献
5.
《Journal Of Access Services》2013,10(2):39-46
ABSTRACT Saint Leo University faculty provide instruction at SCE sites located on eight community college campuses and three military bases in the Florida region. This article will examine ways in which the Distance Learning/Reference (DL/Ref) librarian facilitates off-campus student access to both the university library's online and print resources and to library resources at nearby supporting, or “proximal,” libraries for students who are too far from the University Campus to use anything except the Ask-a-Librarian, 1–800 reference, and Interlibrary Loan services. These students must rely on proximal libraries, which include large public library systems, library consortia, community college libraries, and military base libraries, for access to print resources as well as Internet access to the university's online content. Providing library access services for such a large, disparate group requires the additional combined efforts of administrators, other faculty librarians, and supporting libraries. 相似文献
6.
Core lists of recommended resources have long been used as selection tools for collection development in hospital libraries. However, hospital librarians now rely on the Internet for access to up-to-date information to supplement materials available within their libraries. Many libraries now either maintain a library Web page or provide input for their institution's Web page. The difficulty is determining what sites to include on their page. This article is a basic guide to recommended links for hospital libraries. It is intended as a starting place for hospital librarians who wish to create (or add to) a Web page of good links to be used for answering reference questions, or as a list for library users. The list is available as a link from the Sharp Health Science Library Web page where it will be updated at least annually. Links will be checked on a regular basis. 相似文献
7.
Mary Ann Venner 《Journal Of Access Services》2016,13(2):101-111
ABSTRACTThis article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed. 相似文献
8.
ABSTRACT Public and academic libraries continue to have a vital role in providing reference services. As more and more information is only available in electronic form, reference librarians need to reaffirm their core values. Some of the changes happening in reference include smaller reference collections, the disposition of printed reference books, and the increased use of electronic tools. Other topics include different service models for the reference desk, the changing nature of reference questions, and changes in staffing at the reference desk. Finally, the authors speculate about the future of reference services. 相似文献
9.
Diane Nahl Assistant Professor Ann Coder Head Janet Black Reference Librarian Margie Smith Referrence Librarian Information Desk Coordinator 《The Journal of Academic Librarianship》1994,20(5-6)
This article presents a model of how academnic libraries and schools of library and information studies (LIS) may collaborate to provide useful educational experiences to LIS students and reliable reference service to library users. LIS students staff an information desk for s fieldwork component of a basic reference course. Research shows that the students provide accurate services at the desk. 相似文献
10.
11.
《The Reference Librarian》2013,54(39):131-139
This paper explores the trend toward centralization of library services resulting from the impact of technology and economic conditions on today's research institutions. It contends that earlier predictions indicating library services would became more decentralized due to automation have not held true. Instead, as remote access to libraries and electronic databases becomes more popular, it appears to be the users who are increasingly decentralized rather than the collections and services. The growing trend toward centralization is reflected in the growing consolidation of science and technology departmental libraries into either one central sci/tech library or the integration of departmental collections into the main library collection. Economic factors, organizational patterns, and library users have also contributed to the increased use of the centralization model. The merging of services and library functions are also discussed. A possible scenario for future library organization is provided. 相似文献
12.
V M Pings 《Bulletin of the Medical Library Association》1971,59(1):82-86
The people who plan and design hospital libraries must be aware of the environment in which the library functions. The hospital health science library operates under a different set of values and priorities from an academic library. Three methodologic studies are reported to determine hospital health science functions with comments on the significance of the data for designing: (i) the extent and possible use of books and journal collections makes it evident a hospital must act as an access point to the scholarly record; (ii) a survey of 41 hospitals shows a wide variety and combination of 33 user services; obviously what services are to be given should be decided before design; (iii) observing how different areas are used by a library's clientele shows that groups use the library differently and within certain time patterns; the arrangement of the functional areas can be better designed if quantitative data on the use of space are available. 相似文献
13.
Barbara M. Coopey 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):165-174
To meet rising patron expectations and to promote library collections and services, libraries are contemplating or implementing article delivery services to same-campus patrons from journal articles held locally. This article describes The Pennsylvania State University Libraries’ electronic delivery of articles from in-house print collections. It also summarizes a survey of the Committee on Institutional Cooperation interlibrary loan directors about the article delivery services at their institutions. 相似文献
14.
《Library & information science research》2002,24(3):251-263
A secondary analysis of a user survey administered in 13 public libraries examined user ratings of reference services by transaction type. Transaction type is defined dichotomously as self-generated (users transacting questions they have determined for themselves) or imposed (agent users in the library seeking information on behalf of someone else). Users with self-generated questions rated library services lower than did users with imposed questions. Both groups rated the library experience lower than their reference desk experience, and imposed queries were responsible for proportionately higher “first time” use of the reference desk. No significant difference existed between groups for ratings of finding useful information in the library, finding everything wanted in the library visit, frequency of library use, or levels of attained formal education. There were significant differences found for ratings of the reference librarian's service behaviors, user satisfaction with reference service, and frequency of reference desk use. 相似文献
15.
《期刊图书馆员》2013,64(3-4):421-428
Summary Providing access to electronic journals is an important issue facing all libraries. Because of a strong commitment to electronic access at Skidmore College, the procurement of electronic journals is a critical issue for their library. The process of building an electronic journal collection at Skidmore is described from the standpoints of collection development, acquisitions, cataloging, instruction, evaluation and future needs. 相似文献
16.
P W Brennen 《Bulletin of the Medical Library Association》1992,80(3):294-299
The medical libraries of Vietnam maintain high profiles within their institutions and are recognized by health care professionals and administrators as an important part of the health care system. Despite the multitude of problems in providing even a minimal level of medical library services, librarians, clinicians, and researchers nevertheless are determined that enhanced services be made available. Currently, services can be described as basic and unsophisticated, yet viable and surprisingly well organized. The lack of hard western currency required to buy materials and the lack of library technology will be major obstacles to improving information services. Vietnam, like many developing nations, is about to enter a period of technological upheaval, which ultimately will result in a transition from the traditional library limited by walls to a national resource that will rely increasingly on electronic access to international knowledge networks. Technology such as CD-ROM, Integrated Services Digital Network (ISDN), and satellite telecommunication networks such as Internet can provide the technical backbone to provide access to remote and widely distributed electronic databases to support the information needs of the health care community. Over the long term, access to such databases likely will be cost-effective, in contrast to the assuredly astronomical cost of building a comparable domestic print collection. The advent of new, low-cost electronic technologies probably will revolutionize health care information services in developing nations. However, for the immediate future, the medical libraries of Vietnam will require ongoing sustained support from the international community, so that minimal levels of resources will be available to support the information needs of the health care community. It is remarkable, and a credit to the determination of Vietnam's librarians that, in a country with a legacy of war, economic deprivation, and international isolation, they have somehow managed to provide a sound basic level of information services for health care professionals. 相似文献
17.
《图书馆管理杂志》2013,53(3-4):445-457
ABSTRACT Rather than create a collection solely to support distance learners, libraries should consider the needs of all customers when developing a digital library. The acceptance of digital libraries is dependant upon the conversion of resources to an electronic format that is easy to use and is fully searchable. While electronic journals are widely accepted by most academic library customers, the delivery of online books has had a very different acceptance rate. Rather than support the sequential reading of books, electronic books are commonly used to find information and can be particularly well-suited for reference purposes. This article will provide insight into the history of e-book models and evaluate the usage statistics of a large electronic book collection in an academic library. 相似文献
18.
Academic libraries have long gathered data at the reference desk to facilitate informed development of services and collections, and have long known that regardless of whether questions are related to doing research, the library is a safe place a student may go to find answers. This article highlights the role of the library and information commons service desks as valuable windows into the student experience. The authors suggest that librarians share with campus stakeholders information about students’ non-research-related questions to aid in the development of programs and services designed to help students adjust to campus life and, ultimately, succeed. 相似文献
19.
《The Reference Librarian》2013,54(66):201-211
Summary The ability of reference librarians to bring library services into new electronic arenas has been constrained by the inherent conflict within traditional approaches between the reach (number of users that can be served) and the richness (complexity) of its services. Increased use of information technology has brought with it increases in traffic at the reference desk without increases in staffing. Through the application of information technology used in electronic commerce and available on the Internet, libraries may be able to offer customizable electronic reference services to their users that increase both the richness of these services and the number of persons who benefit from them. 相似文献
20.
《Library Collections, Acquisitions, and Technical Services》2002,26(1):47-59
Many libraries are currently experiencing a transition from printed to electronic collections. This transition has led to changes in collection development practices as well as in the roles of information professionals who facilitate access to information. Roles of librarians in both public and technical/access services are converging. There is a demand for a new breed of librarians who understand the entire electronic information scenario: procurement, organization, access and public services. All these come into play when making decisions and choices for meeting users’ information needs. Libraries are addressing such issues as ownership versus access, consortial access to electronic resources, licensing and authentication, surrogate versus full-text electronic resources, and integration of free Web content into collections. Librarians are challenged to embrace new ways of optimizing access to electronic resources and to explore ways to fit new technologies and innovations into traditional library structures and practices. 相似文献