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ABSTRACT Budget constraints in academic libraries have led them to seek alternative means of providing patrons with articles without subscribing to every journal requested. In order to determine how academic libraries were doing this for business articles, a study was conducted of selected academic libraries at universities offering MBA degrees. The results of the study indicate that academic libraries use a combination of ways to obtain business articles that are not held in their collections. In addition to traditional interlibrary loan, libraries are providing access to full text databases, subscribing to electronic journals and using commercial document delivery services. This article examines the influence that technology and, especially the Internet, has had on the ability to offer patrons quicker, and often better, access than ever before. In spite of tight budgets, academic libraries are finding innovative ways to fund these services in order to provide timely service to their business faculty and students. 相似文献
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ABSTRACT The tremendous increase in the availability of full text electronic resources has been particularly beneficial to distance education students who do not have easy access to print collections. However, Western Michigan University (WMU) has been experiencing a decrease in requests for traditional document delivery of print based materials. This article presents a case study of WMU document delivery services for the distance education community. A survey was also conducted of libraries serving distance education programs to determine whether other institutions are also experiencing a decrease in usage of document delivery. Survey results show a more universal trend toward decreasing requests for delivery of print based articles; book requests are also decreasing but not at the same rate. The article concludes with some possible reasons for the decrease in usage of document delivery for distance education. 相似文献
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Karli R. Mair Kristine J. Shrauger 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):23-40
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a marketing strategy for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Fisher and Pride's (2006) Blueprint for Your Library Marketing Plan. It includes a review of relevant literature on marketing delivery services, service and marketing goals and outcomes, target audiences, marketing messages, message delivery strategies, marketing budget, and management of staff responsibilities. This article is the second in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting. 相似文献
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Karli R. Mair Kristine J. Shrauger 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):5-22
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting. 相似文献
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ABSTRACT Researchers must choose between many sources when obtaining journal articles. University of Toledo faculty and graduate students in the sciences, pharmacy, and engineering were surveyed to ascertain their preferences in journal article formats and features, and their awareness, frequency of use, and preference ranking of four services: traditional interlibrary loan, electronic journals, and faxes from either a storage depository or the UnCover document delivery service. Speed and print quality topped the desired features; faxing was the least desirable format. Electronic journals and interlibrary loan were the most used services, though there are indications that interlibrary loan is used reluctantly. 相似文献
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Karli R. Mair Kristine J. Shrauger 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):41-57
As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting. 相似文献
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SUMMARY Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change. 相似文献
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Kirstin Dougan 《The Reference Librarian》2013,54(1):38-54
The nature of music collections and their use means that patrons have always required specialized guidance from librarians to access what they need. Currently, library patrons' expectations are growing as collections and their delivery modes evolve. Music reference services must adapt to effectively address these needs. This article examines the challenges to delivering effective music reference service, the basics of reference assessment, and how assessment models such LibQual+, the Wisconsin-Ohio Reference Evaluation Program, and the Reference Effort Assessment Data Scale can help librarians build patron-centered music reference services. 相似文献
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《Journal of Web Librarianship》2013,7(2):109-124
As primary source materials in the library are digitized and made available online, the focus of related library services is shifting to include new and innovative methods of digital delivery via social media, digital storytelling, and community-based and consortial image repositories. Most images on the Web are not of sufficient quality for most media outlets, so what happens when patrons require high-resolution versions of images for use in their print publications or projects? Until recently, patrons at the University of Houston Libraries used a clunky, paper-based request process for high-resolution images that was frustrating for them and time-consuming for staff. The authors of this article outline how an interdepartmental team of University of Houston Libraries staff used Drupal to develop an automated patron request system that is modeled after online shopping cart experiences and integrates with the CONTENTdm-based University of Houston Digital Library. The article provides suggestions for libraries with digital collections about how to create a system that efficiently captures patron requests and streamlines staff delivery of high-resolution files. 相似文献
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Jessica A. Bower 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1):25-43
The way students experience higher education in today's world is rapidly changing, and students have the choice to earn their college degree in a number of non-traditional ways. Library services also need to transform to meet the needs of all students regardless of how they experience higher education. The following article outlines how library circulation and document delivery services can be provided to distance education students. Two institutions' services are compared: the distance education circulation services offered at the Leatherby Libraries at Chapman University and the equivalent services at the Ottenheimer Library at University of Arkansas at Little Rock. This case study provides examples of how document delivery and interlibrary loan can fill the resource needs of distance education patrons. 相似文献
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数字时代图书馆的发展方向及评估标准 总被引：75，自引：4，他引：71
数字时代,图书馆正在经历巨大的转变--由“图书资料储存库”变成“信息资源的通道”;由仅仅提供馆内服务发展到提供及时、广泛的虚拟状态下的信息服务。随着运作环境的改变,图书馆的综合实力,包括信息的获取能力及信息技术的运用将会变得格外重要。在这一前提下,笔者提出一个图书馆评估的新体系,包括以下6个方面的评估标准:①馆藏资源的数量和质量;②网络及数字化程度;③多元化的信息管理和服务;④全球范围内信息资源的获取和利用;⑤提供远距离学习和教育之环境;⑥馆员素质。 相似文献
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Dan Schoonover Mike Siriwardena Reginald Jones 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4-5):201-212
Libraries are faced with the challenge of developing new services that respond to the growing needs of their patron base. A library material delivery service is one new service model that is becoming increasingly popular among academic libraries around the country. While this service has shown positive results on college campuses, the service model is still evolving. The purpose of this article is to provide library professionals with a clear and concise overview of policies and logistics currently implemented by the Library Express Delivery Service at Florida State University. 相似文献
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Surveys of academic staff in six universities in the UK provide insights for publishers into scholarly article and book reading patterns of academics and differences based on personal characteristics of readers. These surveys were part of the 2011 UK Scholarly Reading and the Value of the Library Study funded by JISC Collections and based on studies conducted by Tenopir and King since 1977. Scholarly articles, especially those obtained from the library's e‐journal collections, are a vital part of academic work. Reading patterns of books are quite different than articles; books most often come from personal print collections. Book readings are still important for research and teaching, however, especially for humanists. Academics come into contact with multiple sources of information every day and therefore, convenience and easy access are important factors. Knowing more about academic reading patterns helps publishers and librarians design more effective journal systems and services now and into the future. 相似文献
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联合西文期刊篇名目次库系统的设计与实现 总被引：6，自引：3，他引：3
介绍了联合西文期刊篇名目次库系统的设计与实现方案。该系统通过Web 服务器, 可以向读者提供检索、浏览、定题、原文索取等服务。同时, 该系统还拥有管理和统计功能, 可以使管理人员配置系统, 管理原文索取情况及定题服务情况, 对读者的访问情况和期刊的使用情况进行统计。 相似文献
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高校文献传递工作在文献资源组织、宣传、服务规范及用户行为规范等方面存在诸多问题。文章在分析这些问题的基础上,提出加强文献信息资源组织、加强宣传、加大优惠力度、规范服务、加强培训等措施,以期有助于提高文献传递工作质量。 相似文献
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This article covers the use of Quick Response (QR) codes to provide instant mobile access to information, digital collections, educational offerings, library website, subject guides, text messages, videos, and library personnel. The array of uses and the value of using QR codes to push customized information to patrons are explained. A case is developed for using QR codes for mobile delivery of customized information to patrons. Applications in use at the Libraries of the University of Utah will be reviewed to provide readers with ideas for use in their library. 相似文献
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新时期我国文献传递服务的发展现状及路向分析 总被引：4，自引：0，他引：4
我国文献传递服务从上世纪20年代开始发展到现在,已呈现出欣欣向荣的发展态势。但在新时期逐步显现出发展不平衡、资源重复建设、缺少协调和评价、技术难突破等问题。为突破这些制约我国文献传递有效前行的瓶颈,新时期我国文献传递服务呈现出下列发展态势:直接面向用户的非中介式传递方式是发展趋势;地区—全国文献传递系统的建立是最佳选择;开辟特种文献及特色文献传递渠道是努力方向;产业化文献传递道路是必然归宿。 相似文献
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《Library & information science research》2000,22(2):145-163
Knowledge about the information needs and seeking behavior of scientists could play a vital role in meeting their information needs effectively. Libraries can use this knowledge for re-orienting their collections and facilities to attune them to the needs of the scientific community. This study explores information needs and seeking behavior of Malaysian agricultural scientists. It was found that research scientists spent 16% of their office time on reading and literature searching, whereas academicians spent 9.3% of their time for this purpose. The study also revealed that scientists preferred using primary sources of information, particularly journal and review articles. Informal communication with professional colleagues was also considered important for exchanging current research information. A large number of the participants felt that they had not been keeping in touch with scientific literature due to deficient library collections and services. This article recommends that science and technology libraries should periodically survey the information needs of their users, assess their collections and facilities, and strengthen their promotional activities. 相似文献