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1.
《The Reference Librarian》2013,54(79-80):157-161
Summary One of real-time chat reference's strengths is the options it gives the librarian in terms of answering questions. Librarians can use text chat, send over a Web page (push pages), or let a patron watch them work over their computers. Options come with a price, though-transaction speed. While most librarians work from a speedy connection, patrons chatting with them are probably using slower dial-up connections. Chat software features are expanding quicker than most patrons can handle, so now it's time to focus on how to best serve the most patrons, instead of inadvertently catering to a select group of technologically savvy patrons with fast computers. Text chat is an excellent way to make sure the most patrons get the best results from real-time reference chats. 相似文献
2.
《College & Undergraduate Libraries》2013,20(1):75-84
Abstract Despite major, ongoing changes in the profession and in library school curricula, the basic principles of librarianship can and should always be applied, regardless of medium or situation. However, patrons have changed the ways they prefer to search for and access information. This means that librarians must both update their understanding of these principles and find ways to apply them more proactively. One effective response is to design and market library Web pages as preferred gateways to electronic information and instruction. Librarians can transform Web pages into “one-stop-shopping information portals” for users, providing not only information, but also instruction in how to find and evaluate information. Applying Ranganathan's Five Laws of Library Science to Web page designis a useful way to determine iflibrarians are providing the kind of Web pages their patrons need. 相似文献
3.
《The Reference Librarian》2013,54(74):91-101
Summary Among the many ways the World Wide Web has changed libraries are the additional tools gained by librarians and library users for answering reference questions. In addition to the growing number of licensed resources providing the full text of articles from newspapers, magazines, academic journals, and reference works are the millions of free Web sites offering an incredible variety of information about everything. Locating the most useful of these sites and organizing them into categories on library Web sites can be enormously beneficial both to patrons and libraries. After deciding to make their sites reference portals, librarians must make a number of important decisions. 相似文献
4.
Matthew B. Hoy 《Medical reference services quarterly》2017,36(1):73-78
The high cost of journal articles has driven many researchers to turn to a new way of getting access: “pirate” article sites. Sci-Hub, the largest and best known of these sites, currently offers instant access to more than 58 million journal articles. Users attracted by the ease of use and breadth of the collection may not realize that these articles are often obtained using stolen credentials and downloading them may be illegal. This article will briefly describe Sci-Hub and how it works, the legal and ethical issues it raises, and the problems it may cause for librarians. Librarians should be aware of Sci-Hub and the ways it may change their patrons’ expectations. They should also understand the risks Sci-Hub can pose to their patrons and their institutions. 相似文献
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Carla S. Myers 《The Reference Librarian》2014,55(1):49-73
Copyright compliance is a major issue in higher education, and academic librarians are being approached more frequently by students and instructors with questions as to how copyrighted works can be legally used for teaching and research. This article provides a brief orientation to U.S. Copyright Law and introduces print and online resources librarians can refer patrons to in order to make informed decisions regarding the use of copyrighted works. 相似文献
7.
《The Reference Librarian》2013,54(75-76):205-216
Summary Dealing with difficult patrons can be stressful. However, if we look at business literature and practice, we can learn much about how to deal with these difficulties. This paper focuses specifically on customer complaints. The business world regards complaints as valuable opportunities to improve customer service and satisfaction. Libraries should provide channels for their patrons to make complaints, follow up on those complaints, and train staff to deal with user dissatisfaction. Otherwise, our users may decide the library is not valuable to them, and we could lose valuable support. 相似文献
8.
《The Reference Librarian》2013,54(75-76):11-22
Summary Library staff and other patrons encounter patrons who are one or a combination of the following: mentally ill/disturbed, homeless, street persons, angry, aggressive, unreasonable, rude. Commonly referred to as “problem patrons,” they appear in any type of library: public, academic, institutional, corporate and special. Most of them behave poorly because of their own troubles. The history of “problem patrons,” various types of problem patrons and their identifying behaviors are discussed in this paper. In attempting to define “problem patrons” the information provides a framework for understanding the problems of challenging patrons and for learning to discriminate between problem patrons and patrons who have problems. 相似文献
9.
Students and scholars can take full advantage of Open Access journals only if libraries make them available through mechanisms that are familiar to patrons. This study examines the extent to which American liberal arts colleges have provided access to Open Access journals through their journal title lists (Serials Solutions, Ex Libris, etc.) and their online public access catalogs (OPACs). While 57 percent of the colleges provide access to at least 90 percent of the journals in our sample, 20 percent of the colleges provide access to fewer than 20 percent of the journals. Large and high-impact journals are especially likely to appear in libraries' catalogs and journal lists. There is no systematic trend by publication fee status or country of publication, however. The study concludes with a discussion of the strategies libraries can use to select Open Access journals and add them to their collections. 相似文献
10.
《The Reference Librarian》2013,54(75-76):45-54
Summary Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented. 相似文献
11.
《The Reference Librarian》2013,54(38):221-228
In this age of CD-ROMs and other electronic technology, librarians must take their responsibility to educate patrons on the use of these popular new sources very seriously. The apparent ease of using CD-ROMs can seriously mislead students about the appropriateness of their search results. Through the reference interview and bibliographic instruction, librarians have the opportunity to familiarize students with the vast power of CD-ROMs, to teach them to harness that power, and to provide them with the critical skills necessary to question whether a particular CD-ROM database is the appropriate place to find information on a certain topic. Specific methods for doing this are included. 相似文献
12.
Open data is information that is provided by public entities to be accessed and reused. Publishing open data is an excellent way to improve an organization’s transparency and provide insight into the value of the organization. Libraries are uniquely positioned to assist their patrons in the use of open data by making them aware of it and helping them access and use it. This article provides a short history of open data and explores ways that library trailblazers are already using open data as well as contributing open data for others to use. Getting started with open data involves identifying key open data resources such as data.gov, identifying library information that would be beneficial to publish, and creating programs that provide digital literacy training and create opportunities for patrons to engage with open data in new and creative ways. 相似文献
13.
《Journal of Web Librarianship》2013,7(2):94-108
Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server, and ILLiad interlibrary loan server. Overall, the data suggested that Google Scholar had become a very useful resource in the library and was a significant addition to the library's collection of research databases. SFX data revealed requests from Google Scholar grew ten-fold from 2006 to 2011, and that Google Scholar became the top-ranked SFX source for requests in 2011. Library patrons favored Google Scholar over San Francisco State University's federated search tool, MetaLib, and it has become an important source for interlibrary loan requests. Analysis of San Francisco State University usage data will assist other libraries in their decisions about the implementation of Google Scholar. 相似文献
14.
Adelaide Myers Fletcher 《Medical reference services quarterly》2013,32(2):172-179
Anyone who has tried to set up RSS feeds with or for a patron knows that the RSS feeds for e-journals can behave wildly, like free-range cattle, while the e-journals that libraries subscribe to tend to be more like farm-raised cattle, because they are packaged for institutions rather than individuals. Because of this disconnect, the experience of teaching RSS feeds to one's patrons can be fraught with “oops” moments. Knowing what to expect can help librarians prepare to teach patrons to use RSS feeds without scaring them away from a powerful tool. This article will discuss some problems to expect and ways to work around them. 相似文献
15.
AbstractPrototyping is an incremental process that facilitates those looking to make changes in products, services, or resources. Originating in industrial fabrication process, prototyping can be adapted by librarians to examine changes made to library services, amenities, and resources. They offer a cost-effective way of trying something new and needed, to ensure that patron needs are met. This article modifies prototyping into a five-step process and reviews five examples where the Lee Library used prototyping to inform library decisions to inform the development of library services, amenities, processes, and resources to better serve its patrons. 相似文献
16.
AbstractThe authors present the checklist which they created and used to examine twenty academic library bathrooms located in the New York City area. They focus on the most pressing themes they have observed: libraries without restrooms, bathrooms that are difficult to find, cleanliness and maintenance of restrooms, and ensuring library bathrooms address the needs of patrons with disabilities, and of transgender and gender non-conforming patrons. This work is a call to action. Readers are invited to adapt the checklist to their own institutional needs, and then consider the authors’ practical recommendations for improvements based on their findings. 相似文献
17.
Libraries have always been places where individuals feel free to explore new ideas and seek out information in the pursuit of creative and intellectual growth. Fear of exposure or surveillance could threaten an individual's inclination to search for and access information. Understandably then, privacy is understood to be a core professional responsibility of librarians. This study builds on a national report and a qualitative study, completed in the United States, which explored librarians' attitudes on privacy. Adding a Canadian voice to the literature, this study examines survey results from academic librarians in Canada on their perceptions and attitudes related to library practices and online privacy behaviors. Overall, Canadian academic librarians believe that protecting patron privacy and educating patrons about issues related to online privacy is important. However, many Canadian academic librarians doubt that libraries are doing all they can to protect patron privacy. Academic librarians stand to gain knowledge and understanding of peer attitudes toward online privacy, as well as how patron privacy is being advocated for and protected on university campuses across Canada. The results will guide future library policies and programming aimed at creating an environment where privacy rights are protected and patrons can make informed choices about their online actions. 相似文献
18.
Shaharima Parvin 《International Information and Library Review》2013,45(4):328-335
AbstractThis article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh. 相似文献
19.
Melissa Chiavaroli 《Public Library Quarterly》2019,38(2):124-146
In the digital age, the Dewey Decimal System is pushing library users toward easier information finding aides such as Google. If the profession does not find a way to maximize the collections and the library as third place, patrons will never embrace the newer technologies and services available through their local public library. This paper explores a possible free replacement to Dewey and discusses the benefit of making the stacks more accessible for moving the profession into the 21st century. 相似文献
20.
Kristy Steigerwalt Lori Fitterling Mariah Harvey Sarah McQueeny Kartsonis Marilyn DeGeus Nora Franco 《Medical reference services quarterly》2019,38(1):1-21
Health sciences libraries are often challenged to make decisions regarding physical space allocation without quantitative data to support specific user preferences. This multisite, longitudinal study sought to answer the following questions related to academic health sciences libraries: (1) Which library spaces are popular with health sciences patrons? (2) How does time of day and allocated seating space affect patron choices? (3) What similarities and differences occur in space usage across four different health sciences libraries? Results suggest health sciences libraries must develop a nuanced understanding of their patrons’ preferences to best serve patrons’ needs regarding space allocation. Libraries can benefit from these types of methodological studies that target specific populations, supporting more informed space allocation decision making. 相似文献