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ABSTRACT ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance. 相似文献
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《Journal Of Access Services》2013,10(3):7-23
Abstract The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigiouscommendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001), Information Resource Retrieval Center Coordinator at the University of Illinois, Urbana-Champaign. Questions were written by Douglas Hasty, a member of the editorial board of the Journal of Access Services. 相似文献
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SUMMARY Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change. 相似文献
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ABSTRACT ILL Manager is a complete interlibrary loan system designed and marketed by the Research Libraries Group, Inc. Based on the ISO ILL protocols, ILL Manager can function as a distributed peer-to-peer system, sending and tracking requests directly with partners that also operate on an ISO-compliant system, server to server. ILL Manager can also trade requests with partners still residing on the centralized OCLC and RLIN ILL systems by sending protocol messages through ISO-compliant gateways to those systems. Users of ILL Manager search any Z39.50 compliant catalog, transfer bibliographic data into an ILL workform, and send protocol-compliant requests to virtually any resource-sharing partner. By achieving one workflow for all ILL transactions and automating many routine procedures, ILL Manager has potential for greatly reducing ILL unit costs. 相似文献
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Xiaohua Zhu 《The Journal of Academic Librarianship》2018,44(3):343-351
In spite of the widespread trend of e-book adoption by U.S. academic libraries, interlibrary loan (ILL) of e-books is significantly lagging behind because of license agreement restrictions, unstandardized platforms, library policies, and technological barriers. More recently, the long-cherished tradition of ILL has been further challenged, because an increasing number of academic libraries are adopting user-based e-book purchasing models that have the potential to bypass ILL. This paper compares the findings of two longitudinal surveys on e-book ILL practices in U.S. academic libraries, based on random sampling. The results from inferential statistical analyses reveal that, while inter-library lending of entire e-books is seldom practiced and shows no growth, e-book chapter ILL is becoming more prevalent in U.S. academic libraries. Librarians have grown more knowledgeable about licensing and technological issues, but their perceptions of these barriers are mixed. The study also shows that larger institutions are more likely to perform e-book ILL services, and their librarians tend to be more positive about the future of e-book ILL. 相似文献
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The need for a cost-performance analysis of TWX-mediated versus mail-mediated ILL requests is presented. Three hypotheses are proposed: (1) Unit cost for TWX-mediated ILL requests is greater then for mail-mediated ILL requests; (2) Completion time is shorter for TWX-mediated ILL requests than for mail-mediated ILL requests; (3) An analytic model can be developed that can be used to generate administrative data concerning a TWX installation. The data presented support all three hypotheses. It is shown, also, that through the use of this model a library can arrive at a cost for service of TWX versus mail-mediated ILL. 相似文献
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Adebola Fabiku Laura Tomcik 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3-5):137-150
Interlibrary loan (ILL) is a service that increases user access to resources, however it is of little use if no one knows about it. ILL statistics at libraries generally show that the service as a whole is well used, but upon closer inspection it becomes clear that these high usage statistics are generated by library power users, and not by new, novice, or intermediate users. When conducting thorough research, it frequently extends beyond the holdings of an individual library, which makes ILL essential. Therefore, it is important for users to know about and use this service. While ILL enhances what libraries can offer, very few libraries focus their marketing on ILL. Instead, most libraries simply lump ILL into the marketing of library resources and services in general. In this article we analyze libraries that have broken out of the mold to market ILL in innovative, cost-effective ways, and we will share the marketing campaign we undertook at Wheaton College (IL). 相似文献
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Joseph A. Williams David E. Woolwine 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):165-183
The primary focus of this study was to determine the effect of digitally held full-text articles on interlibrary loan (ILL) rates in American academic libraries. A second focus was an examination of how the size of print journals and monograph collections affect ILL activity. Finally, the study looks, in a preliminary fashion, for any effects on ILL rates due to the presence of an MLS-holding librarian as head of the interlibrary loan department. The study investigated American academic libraries and gathered ILL statistics for the period from 1997–2008. It was found that there was a general increase in ILL activity since the 1990s, with an increase in ILL non-fulfillment during the period. There was a strong correlation between print journal and monograph collection size versus ILL activity. There was positive correlation between the presence of databases and ILL activity. The presence of a link resolver was also correlated with increased ILL activity. Finally, the study found there was no overall reduction in ILL department personnel in the last 5 years and that the presence of a professional librarian as head of the department was also positively correlated with ILL activity. 相似文献
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CALIS全国医药文献馆际互借核心服务系统的构建 总被引：1，自引：0，他引：1
在分析全国医药文献资源特点和医药图书馆馆际互借工作现状的基础上,指出医药文献馆际互借工作面临的问题和困难,并根据全国医药文献资源分布特征,提出构建CALIS全国医药文献馆际互借核心服务系统。该系统依托CALIS馆际互借系统软件,整合优势资源,优化运行机制,切实提高了馆际互借服务的效率和文献需求满足率,是一个可供其他专业学科领域参考和借鉴的馆际互借服务新模式。 相似文献
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An interlibrary loan protocol has been developed to facilitate resource sharing in a computerized library environment. The protocol defines a standard which permits the exchange of ILL messages between bibliographic institutions that use different computers, systems and communication services. The protocol is currently being standardized by the International 0rganization for Standardization (ISO) and is being examined for implementation by institutions in North America and Europe. This is the second of two articles on the ILL protocol. It describes how the protocol works, the benefits associated with using the protocol and Canadian and international ILL protocol related activities. The first article appeared in Interlending and Information Supply, volume 1, number 1. It reviews the ILL service environment and how the National Library of Canada initiated the development of the ILL protocol in response to the need for effective intersystem communication for ILL. 相似文献
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《Journal Of Access Services》2013,10(1):17-35
ABSTRACT Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff. 相似文献
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David C. Murray Bethany B. Sewell 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):47-59
Prior to this study, the Access Services Librarian systematically improved interlibrary loan (ILL) and related services offered by the R. Barbara Gitenstein Library of The College of New Jersey (TCNJ). She and her staff reviewed and revised workflows even as the Humanities Librarian focused on instructional efforts to further drive ILL use. Patrons’ confidence in ILL expanded. Requests for non-returnables, primarily journal articles and book chapters delivered electronically and within twenty-four hours, increased significantly. Returnables now arrive on average within six business days, more than double the speed previously achieved. Despite vastly improved turnaround times for all material types and efforts to boost users’ awareness of those improvements, faculty members affiliated with the History Department whose students rely on printed monographs told us that they remained reluctant to initiate ILL requests. Moving beyond anecdote, the Humanities and Access Services Librarians surveyed TCNJ historians and their capstone students on attitudes toward and use of ILL. Survey results are cross-referenced with ILL use statistics to aggregate reality versus perception among study participants. Changes in target patrons’ use of, confidence in, and feelings about TCNJ ILL over time are described. 相似文献
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ABSTRACT QuickDOC is a software package that enables Interlibrary Loan (ILL) staff to enter DOCUNE ILL requests offline and upload them quickly to the DOCLINE system. It also enables users to automatically collect a range of statistics and billing information. QuickDOC is designed to be flexible and can be used in a number of different ways. This study aimed to find out how ILL staff, particularly in larger, net lending libraries, are using it and how satisfied they were with it. The study found that QuickDOC is able to function in large ILL operations and measured user satisfaction is measured. The variety of uses is described and possible enhancements are discussed. 相似文献
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Abstract To effectively manage an interlibrary loan (ILL) unit, the supervising librarian needs a variety of skills. Drawing upon published reports, interviews with ILL leaders, and experience at Iowa State University, the author outlines a new typology of seven skills, relating these diverse skills to the place of ILL in the library organization, and the need for a formalized approach to educating and training ILL librarians. 相似文献
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Wyoma van Duinkerken Eric Hartnett Emilie Algenio 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):79-89
ABSTRACTWhat happens when libraries begin to use ILL to request items that they already own in their home collection? The goal of this multiyear study involving 9565 ILL requests to the Joint Library Facility in Bryan, Texas, is to examine whether or not the shared storage facility was becoming an ILL hub for some libraries. This paper reports the results of the study and how individual requesting and lending interlibrary loan policies and procedures might be altered to address these developing issues. 相似文献
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ABSTRACT Librarians charged with the responsibility of developing and revising the ILL policy for their library can draw upon the experiences of others by reading ILL policies of various libraries. After reading other policies and incorporating some of their ideas, librarians can be better prepared for otherwise unforeseen situations. The study reported in this article takes the reading of these policies one step further by evaluating them to discover trends in service. ILL policies of forty-two (42) universities were located on the World Wide Web. Five categories related to the borrowing of materials were analyzed, and from this analysis, conclusions were drawn about current trends in ILL borrowing service. Awareness of these trends can be instrumental in helping librarians shape a successful ILL policy. 相似文献