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1.
Administrators in libraries of all types face the challenge of managing and planning in times of static or declining funding and rapidly changing technology. What tools do they use to gather and employ data for decision-making and evidence-based management? Are the same tools and techniques useful for all types of libraries? Although there are established measurements and metrics for academic libraries, there are few, if any, for others such as hybrid presidential libraries which are not part of the National Archives and Records Administration (NARA) system. This column identifies the metrics used by the pre-NARA presidential libraries and compares them to metrics used by a subgroup of Carnegie Research 1 and Research 2 libraries, those that do not participate in Association of Research Libraries (ARL) statistics program. It identifies similarities and differences. 相似文献
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《Journal Of Access Services》2013,10(4):15-22
ABSTRACT Nearly all academic libraries keep circulation statistics which are often shared with their parent university, library consortia, and national organizations. This study attempted to discover what goes into circulation statistics by surveying Southeastern research libraries. Libraries were asked what they count in their circulation statistics and what their circulation policies are to identify differences across libraries. The results of the survey indicate that there is no set formula for counting circulation statistics. 相似文献
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探索运用“标杆分析”(Benchmarking)的思想建立一个以用户为导向的、系统科学的、动态可变的国际大都市图书馆评价指标体系。该指标体系主要由资源条件、服务效能、服务成果和影响贡献四大要素的三级指标构成。通过对国际大都市图书馆发展现状进行初步梳理,提出“都市(城市)图书馆生态系统”的概念。 相似文献
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《Journal of Web Librarianship》2013,7(1):14-27
ABSTRACTDiscovery tools are used in libraries to bring together books, articles, and other resources. Research has focused on user and librarian evaluation of these tools, but there are few evaluations of non-book and non-article sources. Discovery tools can also include metadata for local collections harvested through the Open Archives Initiative Protocol for Metadata Harvesting (OAI-PMH). Creating these harvests can be time consuming for staff, so it is important for libraries to understand if and how patrons use these records. The University of Nebraska-Lincoln Libraries (UNL Libraries) harvests metadata from local collections into the Encore discovery tool. A study was conducted to analyze patron use of OAI-harvested records. This study analyzed usage data for harvested collections obtained from different discovery sources and referrals through Encore. Google Analytics was used to evaluate searcher behavior differences between content referred through Encore and other referrals. Although discovery through Encore did not result in high numbers of traffic, there is evidence that patrons who discover records through Encore take more time looking through records than patrons using other discovery methods. This increase in time is a measure of engagement and may be reason enough for libraries to consider adding OAI-harvested collections to their discovery tool. 相似文献
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《Slavic & East European Information Resources》2013,14(1):15-23
ABSTRACT The author discusses federal laws that relate to Russian libraries and demonstrates the need for legislation to protect the physical condition of collections, particularly special collections (rare material, deposit collections, etc.). A working group from the Historical Library has drafted a proposed law, called Regulation for the Use of Special Collections Materials in Libraries of the Russian Federation. 相似文献
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Christina Wandi 《图书馆管理杂志》2013,53(8):915-926
AbstractShifts in the media landscape and user behavior mean that changes are made rapidly today. Taking a proactive stance on changes, new solutions and service design is therefore central to libraries of the 21st century. The development pushes the need for sharing knowledge about change management in libraries. This article details the experiences of the library system of Copenhagen, Denmark as a case study for change and change management. How did the libraries effect change? What was the process for determining the necessary changes and implementing them? This article distills the experiences of Copenhagen Libraries into seven recommendations for all practitioners of change management in public libraries. 相似文献
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ABSTRACTThis article explores the University of Colorado (CU) Libraries’ experiences with evaluating a patron-driven (PDA) program with Kanopy and an evidence-based (EBA) program with Alexander Street for streaming videos. The article includes a thorough comparison of EBA and PDA models, workflows, and outcomes. Three separately administered libraries within the CU system support campuses of different budgets, student and faculty demographics, programs, and exposure to streaming collections. Lessons in implementing and assessing streaming videos at each library and across the consortia are shared along with details on how to implement similar analysis at other libraries. 相似文献
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《期刊图书馆员》2013,64(3):3-12
Abstract As the world of scholarly information is disseminated through an increasingly networked environment, it is imperative that libraries, and librarians, understand that incremental changes to current organizational and management paradigms will not suffice. Libraries are a smalt part of a larger system that is moving rapidly and without regard to the traditional missions in the information value chain. The larger system is demanding exponential change in the way that scholarly information is created and disseminated, and libraries have a unique opportunity to define their role in this changing environmentif they are prepared to redefine their own methodologies. 相似文献
9.
Objectives:Current literature recommends online research guides as an easy and effective tool to promote LGBTQ+ health information to both health care providers and the public. This cross-sectional study was designed to determine how extensive LGBTQ+ health guides are among hospital and academic libraries and which features are most prevalent.Methods:In order to locate LGBTQ+ health guides for content analysis, we searched for guides on the websites of libraries belonging to the Association of Academic Health Sciences Libraries (AAHSL) and the Canadian Association of Research Libraries (CARL). Additionally, we searched the Springshare interface for LibGuides with the word “health” and either “LGBT” or “transgender.” Content analysis was performed to identify major characteristics of the located guides, including target audience and the information type provided.Results:LGBTQ+ research guides were identified for 74 libraries. Of these, 5 were hospital libraries, and the rest were academic libraries. Of 158 AAHSL member libraries, 48 (30.4%) had LGBTQ+ guides on their websites. Nearly all guides (95.9%) provided general LGBTQ+ health information, and a large majority (87.8%) also had information resources for transgender health. Smaller percentages of guides contained information on HIV/AIDS (48.6%) and women''s health (16.2%).Conclusions:Even though literature recommends creating LGBTQ+ health guides, most health sciences libraries are missing an opportunity by not developing and maintaining these guides. Further research may be needed to determine the usage and usefulness of existing guides and to better identify barriers preventing libraries from creating guides. 相似文献
10.
ABSTRACT The article presents a case study of Empire Express, a resource sharing network among the libraries of the State University of New York (SUNY) University Centers at Albany, Binghamton, Buffalo, and Stony Brook, along with Syracuse University. The network involves an expedited interlibrary loan service, in which requests and documents are transmitted via Ariel and books are delivered by UPS, The service was formed in 1993, based upon an analysis of interlibrary loan patterns which revealed considerable potential for equitable resource sharing among the SUNY University Center Libraries. Syracuse University, as a peer institution with complimentary collections, later joined the network, which is formed on the “miniature cooperative” resource sharing model. With data now available about Empire Express, it is possible to assess the service and gain insight about the “miniature cooperative” model as a strategy for equitable resource sharing. 相似文献
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ABSTRACT Ariel, a software system enabling the transmission of documents over the internet via the FTP protocol initially could only function in a station-to-station manner, usually with machines dedicated solely for this purpose. With Version 2 and up, Ariel stations can now transmit articles via Internet e-mail to be received by any MIME capable e-mail system with sufficient file size capacity. Libraries with Ariel2 are encouraged to enable this feature so that non-Ariel libraries may benefit from this revolutionary technology without expense. 相似文献
13.
《The Reference Librarian》2013,54(72):113-122
Abstract Libraries are at a crossroad. Down one road are the traditions long accepted by libraries as the proper way to run a library. The other way leads the libraries into the challenges and chaos of the Internet. There are innovative attempts to use the potential of the Internet to redirect traditional patterns of access to information and services. 相似文献
14.
《Public Library Quarterly》2013,32(3):43-55
Abstract The role information plays in socio-economic development can not be over-emphasized. People need different types of information in their day-to-day life and their information seeking behaviour also differs from person to person. In India, 70 percent of the population lives in rural areas. The access the rural population has to information sources is very limited. Libraries, in addition to other sources, form a major source of information. However, the libraries in rural areas, as observed from earlier studies, are traditional in nature and not well equipped to effectively cater to the information needs of the rural people. Non-existence of library legislation in various states of India is one of the factors which adversely affected the development of a library system. This present study examines the status of rural libraries in four states of India, the information needs of the people in the study area, and their information seeking behaviour. The study also examines the role of the latest IT techniques in improving the present status of rural libraries. This study concludes that the libraries existing presently in rural areas are in a poor state of affairs. Lack of adequate resources, financial and human, is identified as the major reason for the present status of rural libraries. As far as information needs, a majority of respondents look for information relating to development schemes, employment opportunities, education, health, etc. Mass media including newspaper, TV, and radio are the major sources of information, followed by relatives/friends, and government officials. This study suggests the transformation of existing libraries or establishing a new set up of dynamic information centres with the help of the latest IT to effectively cater to the information needs of the rural people. 相似文献
15.
This study content analyzed a leading Korean newspaper to examinethe different framing of presidents Kim Young-sam and Roh Moo-hyun,and to look at whether there was a relationship between mediaframing and public opinion of the two presidents. The news storiesabout the presidents were analyzed in terms of topics, sources,the wording the presidents were referred to, and the contentof presidential quotations. Public opinion was investigatedwith the help of two surveys. Results show that President Rohwas predominantly referred to within a politics frame and hada lower approval among the population, mostly in terms of hisbeing negatively characterized as a politician, while PresidentKim was represented more within a policy frame, and was evaluatedin light of his policies among the public. The study discussesthe significance of examining media framing of a president,and the necessity for further experimental study of the primingeffect of media frames of a president. 相似文献
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《The Reference Librarian》2013,54(79-80):19-34
Summary The world of the reference librarian is changing. As more and more patrons go to the Internet first to meet their information needs, libraries must be there to help them locate and obtain relevant information. Libraries have been experimenting with virtual reference tools for some time. This paper will provide a brief overview of the development of virtual reference services, examine the need for and provide lessons learned from implementing virtual reference services in a major research library. 相似文献
18.
Alison Circle 《Public Library Quarterly》2013,32(4):356-374
ABSTRACTPublic libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design. 相似文献
19.
Maija Berndtson 《Public Library Quarterly》2020,39(4):310-319
ABSTRACT The interest to improve library services is worldwide. Standards, various kinds of assessments and customer surveys are used as tools. To be more successful in their business libraries should pay more attention to the customer experience and use qualitative methods in evaluating services. Library Ranking Europe (LRE) is a pilot project which looks at public libraries from a customer perspective. The method is mystery shopping, anonymous visits to libraries. The aim is to create a ranking system that stimulates benchmarking. The ranking system consists of different factors – categories and subcategories – which reflect library services. In the evaluation, every category is scored. The LRE scale generates a ranking system that categorizes libraries according to the scores from one to six stars, from Poor to Exceptional. The system will be developed further but after five years of testing, we find that LRE offers a relatively easy way to compare public libraries in different European countries. It even makes it possible to evaluate and compare libraries in big cities and small villages. The ultimate goal of this method is to enhance quality development. 相似文献
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《Public Library Quarterly》2012,31(4):453-457
ABSTRACTA brief overview of the Awesome Libraries Chapter of the Awesome Foundation and the process of crowdsourcing and funding transformative ideas in public libraries. 相似文献