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181.
Customer relationship management (CRM) is seen as a key element in delivering citizen-centric public services in the UK. However, CRM originated in the private sector as a technology to support customer acquisition, retention and extension (cross-selling). The appropriateness of this technology to organizations striving to meet complex goals such as improving the quality of life for vulnerable people is open to question. This paper uses the results of recent UK electronic government CRM programs to show that the focus for many local authorities has so far been systems integration, CRM-enabling call centers and the provision of routine transactions online. More advanced authorities are planning to use CRM to help them understand their citizens better. But more can be done. To this end, the paper proposes an alternative model of CRM progress which moves beyond transactions and customer insight and encourages citizens to co-produce the public services they consume. 相似文献
182.
杜晓杰 《天津职业院校联合学报》2006,8(5):74-75,90
阐述了计算机网络技术在实际中的应用原则,研究如何搭建一个全面的、实用的、安全的计算机网络并与电子政务实际相结合。 相似文献
183.
近年来,湖南省不断加大对教育电子政务建设的投资力度,逐年增加教育信息化建设经费,使本省的教育电子政务建设发展迅速,在管理体制、基础设施建设、信息技术应用等方面取得明显进展,为全省教育现代化、信息化及构建"教育强省"奠定了基础。当前,湖南教育电子政务建设中的一些结构性问题尚待进一步研究解决。 相似文献
184.
电子政府是对政府办公方式的革命。它不仅意味着政府办公要进一步地公开和透明，而又更意味着政府要通过网络去处理属于其管辖范围内的公共管理事务(包括思想政治教育)。政府的网上办公，必将改变政府长期以来形成的思想政治教育的模式，给思想政治教育带来严峻的挑战。为了增强电子政府的思想政治教育功效，本文旨在分析电子政府给思想政治教育带来的挑战，并提出对策。 相似文献
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186.
Mohamed A. Nour AbdelRahman A. AbdelRahman Adam Fadlalla 《Government Information Quarterly》2008,25(3):448-461
The recent advances in the Internet technology have propelled the development of related applications in electronic communications and transactions, including electronic commerce and electronic government (e-government). There has been a proliferation of e-government initiatives worldwide undertaken under different forms of government, socioeconomic settings, and technological conditions. Nonetheless, the relationship between an e-government initiative and its context has not received adequate attention in the e-government literature. This paper provides an organizing framework that maps the core values (goals) of e-government to two fundamental factors; namely, the degree of e-government readiness and the level of democratization. The framework addresses the importance of the relationship between the context within which e-government initiatives are undertaken and the goals of those initiatives. From a conceptual perspective, this framework underscores the pivotal importance of the context of an e-government initiative in influencing the goals of this initiative. From a practical viewpoint, the framework provides a roadmap for policy makers to formulate policy goals of e-government initiatives commensurate with their respective environments. 相似文献
187.
为有效利用元数据来增强电子政务公文系统的可操作性、可移植性、可扩展性、可维护性和数据一致性,首先简单论述元数据的定义及其在电子政务公文系统中的一般作用,然后以“辽宁省大连市委办公系统软件工程中的公文系统”开发实践为例,从数据存储、数据交换、数据展现等几个方面多角度探讨元数据在电子政务公文系统中的应用和实现机制。 相似文献
188.
《中华人民共和国政府信息公开条例》历经数年的反复修改、论证后终于出台。该行政法规在知情权、公开原则、信息发布、救济制度等多方面为电子政务信息资源的共享提供了法制保障。本文通过《条例》与相应《专家建议稿》的比较研究,分析了《条例》对电子政务信息资源共享的积极作用。 相似文献
189.
Juan C. Garrido-Rodríguez Antonio M. López-Hernández José L. Zafra-Gómez 《Government Information Quarterly》2019,36(1):154-165
The aim of this paper is to analyse the transparency provided by local public managers and to determine whether this disclosure is limited to the minimum quantity permissible (in accordance with Agency Theory) or whether a maximum amount of information is supplied (following Legitimacy Theory). To do so, we present a Bidimensional Transparency Index (BTI), developed as an instrument for measuring the provision of information (i.e. e-disclosure), which contains two components, breadth and depth, to reflect the pattern of behaviour observed. The results obtained show that on average local managers disclose information corresponding to 60% of the indicators considered, but that only 52% of these indicators of transparency present a moderate or considerable depth of content. These findings reflect a pattern of limited information disclosure, with incomplete information. In addition, our study shows that explanatory factors have an asymmetric impact on the components of the BTI. 相似文献
190.
Gonçalo Paiva Dias 《Government Information Quarterly》2019,36(3):400-411
In this article it is presented a bibliometric analysis of e-government research in the Ibero-American (IA) Community. Data from the Scopus® database relating to 1129 research documents published between 2003 and 2017 was used. Presented analyzes include the most productive and impacting researchers, institutions and countries; determinants for country results; most relevant subject areas and specific research themes; and international cooperation patterns, namely within the IA Community. Contrary to what happens worldwide, e-government research production is still rising in IA. Besides the general heterogeneity, there are four relatively homogenous groups of countries to what concerns production and impact: leading, evolving, emerging, and expectant countries. IA has distinctive characteristics that make it interesting as an object of study and that constitute an opportunity for further development. Nevertheless, for results to continue to evolve, it is relevant that public policies related to e-government development and the promotion of research continue to be developed and that cooperation among IA researchers is properly promoted and supported. 相似文献