| 基于用户满意度的数字参考咨询服务评价模型研究 |
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| 引用本文： | 张研,刘华.基于用户满意度的数字参考咨询服务评价模型研究[J].图书馆工作与研究,2010(1). |
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| 作者姓名： | 张研 刘华 |
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| 作者单位： | 1. 上海大学图情档系图书馆学专业,上海,200444
2. 上海大学图书馆,上海,200444 |
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| 摘 要： | 用户是数字参考咨询服务的核心,满足用户需求是数字参考咨询服务的出发点和落脚点.本文从用户角度入手,分析数字参考咨询服务用户满意度影响因素,依据构建模型的原则,借鉴SCSB、ACSI和CCSI评价模型,构建一种新的基于用户满意度的适于中国图书馆数字参考咨询服务评价模型.
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| 关 键 词： | 用户满意度 数字参考咨询 评价模型 |
Research on the Evaluation Model of Digital Reference Service Based on User Satisfaction Degree |
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| Zhang Yan,Liu Hua.Research on the Evaluation Model of Digital Reference Service Based on User Satisfaction Degree[J].Library Work and Study,2010(1). |
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| Authors: | Zhang Yan Liu Hua |
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| Abstract: | User is the core of digital reference service,meeting user's need is the starting point and purpose of digital reference service. The paper starts from the users' perspective,analyzes the influencing factors on user's satisfaction of digital reference service,then builds an evaluation model of digital reference service based on the principle of building models and SCSB,ACSI and CCSI evaluation model. |
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| Keywords: | User satisfaction degree Digital reference service Evaluation model |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
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