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1.
ABSTRACT

The “difficult” requests submitted by the research library users prove document delivery vendors could hardly replace interlibrary loan librarians. “Difficult” requests ask for the “grey literature” not traded commercially and not kept in libraries. They require the special attention and professional knowledge of the interlibrary loan librarian. Besides usual bibliographic and reference tools, the Internet, e-mail, and the search engines have to be employed to solve them. The help of those responsible for the production of the literature in question is significant. In tackling “difficult” requests, interlibrary loan librarians may further add value to their services by facilitating sharing between scholars or researchers. Five actual cases are presented to illustrate how the “difficult” requests were tackled and solved.  相似文献   

2.
ABSTRACT

In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan.  相似文献   

3.
Abstract

This article presents the results of a study performed on the interlibrary loan patron request records at the library of John Jay College of Criminal Justice, an urban commuter college with a specialized curriculum. The findings suggest that the increasing availability of electronic full-text resources has had a significant impact on the volume of faculty and graduate student interlibrary loan borrowing of nonreturnable, photocopied materials. This appears to be the case across disciplines and regardless of the currency of the needed materials. The downward trend in demand for these materials may be outpacing actual full-text availability. This may suggest that content is being replaced with convenience. This could have implications for reference librarians and their role in the research process. Declining demand may also provide interlibrary loan librarians and their staff opportunities to alter their services and develop new skills.  相似文献   

4.
ABSTRACT

Sharing and Transforming Access to Resources Section (STARS) is a new section of the Reference and User Services Association (RUSA) that will bring together librarians and library staff involved with interlibrary loan, document delivery, remote circulation, access services, cooperative reference, cooperative collection development, remote storage, and other shared library services, as well as publishers, producers, and suppliers of products and services that support resource sharing activities. This brief article provides information about the section and its activities.  相似文献   

5.
Abstract

The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses.  相似文献   

6.
Abstract

Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment.  相似文献   

7.
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8.
Abstract

The climate of change in music reference represents a challenge to librarians. The three issues in the library literature that probably have the greatest impact on music reference service and are the subject of this paper are changes in users, sources, and modes of access to sources. These three issues are certainly related, as users need to use sources, and they need to know how to access them in order to use them. Reference librarians are called upon to mediate this process. Music library collections have their own peculiarities, however. Because they contain a wider variety of materials than many other kinds of library collections, reference librarians for music collections must be aware of the format, content, and intended uses of these materials, as well as the research patterns of their patrons. In the recent past, as cultural norms have changed with the paradigm of Western culture, users have wanted to use music libraries in new ways, and librarians are challenged to accommodate them. The musical genres used and requested by today's library patrons are different than they once were, both for listening and for academic study. Musical reference sources are being issued in electronic formats, and this represents a challenge for some users. The expanded use of interlibrary loan and electronic access to materials represents new opportunities and challenges. Music librarians are being called upon to provide services to patrons they may never see.  相似文献   

9.
Abstract

Fee-based information services in libraries will face many challenges in continuing to offer value-added, cost-effective services to customers during the opening decade of the new millennium. Some of the challenges are similar to those faced by other library units, but others are unique. Many of these are related to the proliferation of electronic resources and to the “do-it-yourself” approach customers have toward them. Other issues that must be addressed include shifts in client expectations; the demand for new types of information services and products; unresolved intellectual property issues; evolving means of providing access, delivery, and distribution; the need to form innovative partnerships; and the increasing globalization of the customer base.  相似文献   

10.
ABSTRACT

Saint Leo University faculty provide instruction at SCE sites located on eight community college campuses and three military bases in the Florida region. This article will examine ways in which the Distance Learning/Reference (DL/Ref) librarian facilitates off-campus student access to both the university library's online and print resources and to library resources at nearby supporting, or “proximal,” libraries for students who are too far from the University Campus to use anything except the Ask-a-Librarian, 1–800 reference, and Interlibrary Loan services. These students must rely on proximal libraries, which include large public library systems, library consortia, community college libraries, and military base libraries, for access to print resources as well as Internet access to the university's online content. Providing library access services for such a large, disparate group requires the additional combined efforts of administrators, other faculty librarians, and supporting libraries.  相似文献   

11.
How do the librarians in the Federal Depository Library Program (FDLP) plan to perform a role in the electronic environment? Depository librarians must meet the challenge of changing how they think about government information libraries and their mission in order to provide citizen access services in an electronic environment. The new mission is to connect the user with information at the time of need, to instruct citizens in gaining access to government information, and to develop networking applications and programs that will help to put valuable content in the information infrastructure. If the FDLP and depository libraries are to prepare to perform that role, librarians need to take stock of their technological environment, deal with the political realities, and be critical of FDLP ideals that have taken on mythological proportions. A framework for the future of the FDLP can be built if depository librarians take advantage of the new communication technology. Depository librarians can use this technology to develop partnerships and networks of depository libraries, government agencies, commercial publishers, organizations of information professionals, and citizens. In turn, depository librarians could form the virtual associations needed to develop new dissemination programs; create user interface software; consolidate lobbying efforts to develop a nationwide electronic information policy; and provide community information networks with national links. Finally, communications technology could enable depository librarians to form a consortium of depository libraries to manage a government information dissemination library program.  相似文献   

12.
《The Reference Librarian》2013,54(67-68):299-311
Summary

It is the responsibility of any institution offering distance education programs to provide library resources and services for its students. In contrast to traditional students who can find the library on a campus map and go there, distance learners need orientation in order to “find their way” to their library. Librarians must be proactive in their efforts to make the library visible and accessible to these students. Library resources and services must be made available in ways compatible with the needs of students in these programs. The processes of designing, marketing, providing and evaluating appropriate library services demand continuous outreach to the distance education community.  相似文献   

13.
ABSTRACT

This paper explores the attitudes of librarians in post-Soviet Kazakhstan regarding their roles at the new National Academic Library of the Republic of Kazakhstan (NAL). Using ethnographic observation, interviews, and surveys of library staff (n = 24), we find that Kazakhstani librarians either sensed a “calling” to librarianship or “fell into” library careers given life circumstances, and value their library for its contribution to cultural preservation and digital access on a national scale. This pilot project presents NAL to an international community, sharing the voices of Russian- and Kazakh-speaking librarians to highlight the role of libraries in the development of the post-Soviet nation.  相似文献   

14.
ABSTRACT

Web-scale discovery services promise fast, easy searching from a single Google-like box, pleasing users and making library resources more discoverable. Some librarians embrace the concept of giving users what they have come to expect from Google, while others are concerned that this will “dumb down” searching and undermine information literacy. In this article we explore the potential impact of Web-scale discovery tools on information literacy, focusing particularly on undergraduate research skills. We review the existing literature and present findings and experiences from two mid-sized academic libraries that have adopted EBSCO Discovery Service as their library home page portal.  相似文献   

15.
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16.
《The Reference Librarian》2013,54(83-84):131-144
SUMMARY

In these times of extraordinary development in information and communication technologies (ICT) many new tools and services, and traditional tools, such as the catalog, could be developed or enhanced by librarians to effectively support the academic community in teaching and learning. This paper will discuss how social interaction between technical and public service librarians could enhance library services to the academic faculty and students during these demanding times of technologies and information overload. The paper will also point out that the team approach to library services can improve social interaction between librarians when the perpetuation of the traditional academic organizational model is not efficient enough for the faculty and students' need-driven use of information. Rapid changes resulting from ICT demand constant social interaction that would be facilitated by establishing working teams for specific tasks.  相似文献   

17.
《The Reference Librarian》2013,54(66):213-221
Summary

The academic information environment is changing greatly as we enter the millennium. These changes are affecting libraries and, specifically, reference services. In the past and even in recent times librarians have been concerned with library orientation, library instruction, and bibliographic instruction. Now they have to worry about teaching students and others viable information and computer skills to cope effectively in the information society. Reference work as practiced this century will undergo major changes in the electronic information environment, and the teaching of effective information skills will become a very important component of reference services. The challenges thus presented to academic librarians will be great but success in this area will mean effective professional survival.  相似文献   

18.
Abstract

Despite major, ongoing changes in the profession and in library school curricula, the basic principles of librarianship can and should always be applied, regardless of medium or situation. However, patrons have changed the ways they prefer to search for and access information. This means that librarians must both update their understanding of these principles and find ways to apply them more proactively. One effective response is to design and market library Web pages as preferred gateways to electronic information and instruction. Librarians can transform Web pages into “one-stop-shopping information portals” for users, providing not only information, but also instruction in how to find and evaluate information. Applying Ranganathan's Five Laws of Library Science to Web page designis a useful way to determine iflibrarians are providing the kind of Web pages their patrons need.  相似文献   

19.
《Public Library Quarterly》2013,32(3-4):101-107
Future developments in library networks will include growth of computer-based networks in number and variety of libraries, in use of v'arious subsystems, and in size of databases used. Services provided by on-line systems will expand to include improved subject access, on-line catalogs, serials lists and inventory control, acquisitions functions, interlibrary lending, circulation, and reference services. Additional services will include home delivery of information, text transmission, home-computing support, library management systems, and interface between bibliographicutilities. Increasing interaction is breaking open the artifical compartments in which libraries and librarians have seen themselves. The demands placed on library personnel in network development will need continued exercise of skill, knowledge, and integrity as the collective common sense works for the common good.  相似文献   

20.
ABSTRACT

How do academic library users search for scholarly information? While there are many possible ways, research from several scholarly fields offers a useful perspective; studies from social psychology, economics, and library and information science suggest that users will often favor “low-effort” information-seeking approaches. Though many academic librarians undoubtedly advocate efficient information-seeking strategies, we argue that development of a more systematic and coordinated low-effort approach would be beneficial. Accordingly, this article offers an organized “toolkit” of low-effort information-seeking strategies suitable for self-use by library patrons or inclusion in library instruction programs.  相似文献   

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