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Abstract The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):123-133
Abstract Virginia Commonwealth University has interlibrary loan staff members who work in a variety of locations. A review of library and business management literature and an informal survey of interlibrary loan managers was conducted to assess the extent and practices for managing interlibrary loan and document delivery staff members who work in separate locations. Data was collected to highlight common problems and challenges faced by managers who deal with this situation, and to consider the best practices used by the managers. The practices of interlibrary loan managers were very similar to those of managers found in management literature, indicating that library managers, particularly in interlibrary loan, can benefit from reading business management sources regularly. 相似文献
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Christopher Lee Meghann Weldon 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2019,28(5):175-182
AbstractIn July 2017 the California State University system of twenty-four libraries started an unmediated interlibrary loan service for print materials, known as CSU+. This paper examines four years of interlibrary loan data, from two years before CSU+’s launch to two years after, to explore the impact of the new service on interlibrary loan usage. The data shows that CSU?+?dramatically increased interlibrary loan use across the California State University system. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):115-122
Abstract Scheduling enough student workers to handle the busiest times of the semester in interlibrary loan departments may result in too many students during slow times. Rather than simply sharing their time with other departments, there are many specialized and creative projects student workers can perform that will directly benefit the interlibrary loan department. 相似文献
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SUMMARY Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change. 相似文献
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《The Reference Librarian》2013,54(93):73-82
Abstract Technology is rapidly moving libraries toward a self-service interlibrary loan model. Patrons currently request books and articles through OCLC's unmediated ILL Direct Request service, and interlibrary loan management software enables users to request, track, and renew borrowed materials unassisted online. In addition, products such as SFX and Serials Solutions further expand unmediated requesting. Peer-to-peer resource sharing defined by the ISO ILL Protocol and direct consortial borrowing, which has become possible following the recently approved NCIP standard, encourage and support the widespread development of self-service interlibrary loan. As borrowing from other collections becomes an almost effortless process for library users, reference librarians must find ways to encourage patron use of local collections, as well as familiarize themselves with the mechanics of unmediated interlibrary loan to better assist patrons in their use of evolving interlibrary loan technology. 相似文献
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ABSTRACT ARL interlibrary loan statistics and most other interlibrary loan cost studies provide only the mean and median unit cost. The author suggests that future statistical survey include marginal cost in addition to unit cost. Another important factor that is not included in the current interlibrary loan cost studies is the copyright fee, or royalty fee. When the sixth article from a journal is requested for copying by a library in the same year, a copyright fee is incurred, and it can be more than $50 per article. However, the copyright fee is not listed as a separate category in any of the current interlibrary loan cost studies. Since the copyright fee is an additional cost to the borrowing library, it is a marginal cost, not a fixed cost (such as staff salaries). Zhou's formula to include the copyright fee into the marginal cost study is presented, and the marginal analysis and the copyright fee are incorporated into the interlibrary loan cost study for the first time. 相似文献
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ABSTRACT The difficulties of forecasting interlibrary loan and document delivery acquisition times are briefly discussed Exponential smoothing techniques are explained and their application to the forecasting of interlibrary loan and document delivery acquisition times are presented The illustration of these principles is via two BASIC programs, suitable for practical use in the library or information center. 相似文献
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ABSTRACT Researchers must choose between many sources when obtaining journal articles. University of Toledo faculty and graduate students in the sciences, pharmacy, and engineering were surveyed to ascertain their preferences in journal article formats and features, and their awareness, frequency of use, and preference ranking of four services: traditional interlibrary loan, electronic journals, and faxes from either a storage depository or the UnCover document delivery service. Speed and print quality topped the desired features; faxing was the least desirable format. Electronic journals and interlibrary loan were the most used services, though there are indications that interlibrary loan is used reluctantly. 相似文献
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Abstract The QuickDOC© package is the first real effort at automating the DOCLINE Interlibrary Loan processes for libraries in the health sciences. In the few years since the product's introduction, it has grown into a useful, if not essential, tool for the health sciences interlibrary loan department. Versatile and simple, it provides the necessary functions for productive interlibrary loan and also makes available a considerable wealth of data to be manipulated with other software packages. Most importantly, it integrates the ILL functions in one package, and increases productivity of the understaffed interlibrary loan department. 相似文献
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《Journal Of Access Services》2013,10(2):47-52
ABSTRACT The evolution of statewide resource sharing and reciprocal borrowing for Maryland public libraries is discussed. Beginning in the 1950s, the Enoch Pratt Free Library assumed responsibility for filling interlibrary loan requests for the state due to the size of its collection. In 1971, Pratt became the State Library Resource Center and its interlibrary loan responsibilities became formalized. Through a series of technological advancements in library catalogs and interlibrary loan systems, Maryland has arrived at the MARINA system to facilitate sharing resources throughout the state. The state has a long-standing philosophy of cooperation, which makes the MARINA endeavor possible. 相似文献
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Abstract Many of the processes for interlibrary loan are not unique to law firms, but may have unique applications given the substantially shorter deadlines and the possibility of allowing increased costs. Rapid borrowing of standard and obscure material-same day or next day deliv-ery-via interlibrary loan is considered standard. Within that environment, learning how to make tools which will work the first time can make the difference between meeting deadlines and failure. Discussion includes principles of interlibrary loan behind the immediate transaction, a discussion of applying “fair use” to a law firm context, the history and philosophy of interlibrary loan, and the nature of collaboration. Specific tools for interlibrary loan are discussed with an application to a law firm library context. Bibliographic utilities (like OCLC) and the use of lender Online Public Access Catalogs are discussed for maximizing the percentage of first attempt affirmative responses. The role of consortia and the use of online resources are discussed, with an eye towards licensing issues that can prevent lending libraries from providing information. Lending and borrowing policies are discussed with a focus on the nature of reciprocity. The positive and negative impact of using broadcast e-mails to identify and find resources is outlined. Request transmission protocols like the ALA form, OCLC and other methods of request transmission are discussed within the context of law firm interlibrary loan. Protocols for when transactions go awry are discussed. The role of continuing education is emphasized. 相似文献
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Abstract Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations. For a cost-effective and integrated solution to your request management needs, use Relais ILL. Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly. The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process. 相似文献
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Abstract To effectively manage an interlibrary loan (ILL) unit, the supervising librarian needs a variety of skills. Drawing upon published reports, interviews with ILL leaders, and experience at Iowa State University, the author outlines a new typology of seven skills, relating these diverse skills to the place of ILL in the library organization, and the need for a formalized approach to educating and training ILL librarians. 相似文献
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ABSTRACT In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):129-139
Abstract Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students. 相似文献
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Abstract Popular for their ability to provide full-text linking, OpenURL link servers, such as SFX, can also interface with online catalogs and interlibrary loan modules, giving library users the ability to locate articles in print or request items not owned by their local institution. This article examines four different approaches to integrating print holding information into SFX, detailing the advantages and drawbacks of each approach. The ultimate goal is to provide end-users with comprehensive, dynamic access to the full range of core library services, including online full-text, print materials, and interlibrary loan. 相似文献
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ABSTRACT The “difficult” requests submitted by the research library users prove document delivery vendors could hardly replace interlibrary loan librarians. “Difficult” requests ask for the “grey literature” not traded commercially and not kept in libraries. They require the special attention and professional knowledge of the interlibrary loan librarian. Besides usual bibliographic and reference tools, the Internet, e-mail, and the search engines have to be employed to solve them. The help of those responsible for the production of the literature in question is significant. In tackling “difficult” requests, interlibrary loan librarians may further add value to their services by facilitating sharing between scholars or researchers. Five actual cases are presented to illustrate how the “difficult” requests were tackled and solved. 相似文献