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1.
《The Reference Librarian》2013,54(85):19-31
SUMMARY The authors explore the historical development of e-mail reference services in general, and report on the evolution of this service in their own library. Based on evidence from their own service and from reports in the literature, they propose a connection between e-mail reference service and broader library services including circulation, interlibrary loan, and even acquisitions, through which the reference librarian receives questions traditionally directed elsewhere. The e-ref button presents an unexpected avenue of librarian-to-librarian communication, both within and beyond one's home institution. Implications are discussed. 相似文献
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《The Reference Librarian》2013,54(83-84):263-276
SUMMARY This article will look at the historical development of cooperative service and resource sharing in libraries. Interlibrary Loan, union catalogs, library consortia, and electronic reference, have all impacted library work in the past century. The dissolving of walls is one of the main themes of library history in the 20th century. The developments of these years has clearly put the ability to use both human and institutional resources at the heart of contemporary library service. In looking at how this came to be, this article will examine developments in societal infrastructure and technology that made cooperative schemes both possible and economical. This article will also discuss how these developments have forced libraries to consider cooperative ways to respond to their primary service function. Lastly, conclusions will be drawn about how the emerging cooperative environment is changing the educational role of the librarian. 相似文献
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《The Reference Librarian》2013,54(93):99-108
Abstract E-mail reference has been utilized as a reference tool in academic libraries since the early 1980s. Today it is one of the most common media for providing digital reference service. An important aspect of providing any service is evaluating users' satisfaction levels with that service. Users of the Ask-A-Librarian e-mail reference service at a large academic library over a ten-month period voluntarily completed a seven item web-based questionnaire. The results indicated that the majority of respondents were satisfied with Ask-A-Librarian overall. This paper discusses how the library used the survey results to improve the existing service, and to implement a new one-chat reference. Reference service providers should not only ask users for feedback on existing services, but also should include them in the planning and design phase of new services. In doing so, they demonstrate their commitment to providing adequate and appropriate services to their patron community, and ultimately can save their institutions time and expense. 相似文献
5.
《The Reference Librarian》2013,54(83-84):145-155
SUMMARY The science and technology subject group within the reference department of the University of Tennessee Libraries brings together librarians from reference and other departments who have collection development and subject liaison duties. The authors describe the group's composition and explain how the sci/tech librarians work cooperatively toward goals set by both the Libraries' Reference & Instructional Services and Collection Development & Management departments. The sci/tech group's primary cooperative functions are to facilitate librarians' mutual assistance in organizing projects, share insights for reference and collection development/management activities, plan instruction efforts, discuss web site development, promote mastery of resources and tools, and address other concerns. The subject group enables librarians to clarify plans and procedures and to come to grips with complicated budget matters. A fundamental benefit of group discussions is that they provide an opportunity to explore viewpoints from librarians outside the reference team, leading to more well-rounded decisions. Together with the other subject groups, the sci/tech librarians and their coordinator identify major needs for information and work to provide solutions that improve library services to the academic community. 相似文献
6.
《College & Undergraduate Libraries》2013,20(4):97-115
Abstract Ask the Librarians-LIVE is a South Dakota collaborative virtual reference service that began in September 2002. Serving a large rural state with a small population, Ask the Librarians-Live has grown to six members, which include five academic libraries and the state library, from three members initially. This article addresses the challenges of providing such a service to not only distance students, but also other library users who do not walk into the library. While all members share a common philosophy of service, there have still been numerous challenges in making the collaboration work. 相似文献
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《The Reference Librarian》2013,54(95-96):149-172
Abstract In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. 相似文献
8.
《The Reference Librarian》2013,54(1):95-104
ABSTRACT This article discusses the National Information Standards Organization's new standard, NISO Z39.7-2004, which includes the reporting of the usage of library-generated Web pages and e-mail, live chat, and instant messaging reference queries. The integration of statistics on these new methods of providing service with traditional library statistics provides a more accurate picture of library services and demonstrates how libraries have expanded types of patron contacts in the digital age. This article also discusses the statistical reporting of individual reference queries handled away from the reference desk (e.g., in individual librarians' offices). 相似文献
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《The Reference Librarian》2013,54(81):89-103
Abstract Reference service in academic libraries has evolved over the years from what was the “reference interview” to the kind of service transaction which takes many forms and involves numerous information resources and the highest librarian expertise in some situations. Reference is more versatile now than ever, and this may be attributed to the abundance of resources and the multitude of ways librarians can acquire access to needed information. Coordination of efforts, expertise, and resources can make a great reference department function efficiently and effectively. College and university libraries with huge reference departments may need reference managers or heads of reference to manage them, but there are smaller libraries with small reference departments which employ less than five reference librarians. Managing these small libraries with an even smaller pool of reference librarians may not seem as complicated as managing large ones. The head of reference position is an important one in the library, both for the staff and for the users served. This article will try to present views on the qualities, qualifications, and requirements which the head of reference should possess in the 21st century. 相似文献
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《College & Undergraduate Libraries》2013,20(3):63-85
ABSTRACT Since the implementation of its instant messaging reference service in the 2000-2001 academic year, the librarians at the University at Buffalo (UB) have succeeded in creating a vital presence for virtual reference. The Instant Librarian chat service, open 57 hours per week during the fall and spring semesters, supplements the traditional face-to-face and e-mail reference services available at UB. Real-time reference using AOL Instant Messenger addresses the expectations of a well-informed population of UB users comfortable with the conveniences enjoyed via the Internet, such as file sharing and instant messaging. Librarians at UB use Instant Librarian to their advantage by employing active learning techniques, while answering both simple and complex questions. A chat session is a unique way to reach a patron who normally would not come into the library for help. In the chatroom, the librarian creates a positive teaching environment, prompting repeat visits and even in-person follow-up research consultations. This paper describes the nuts and bolts of UB's chat reference service and illustrates ways UB librarians attempt to incorporate teaching strategies within the online environment. The first section discusses issues such as staff training, technology/software problems, marketing/publicity matters, and the methodology and purpose of a user survey. The second section addresses the instruction element of UB's Instant Librarian. Librarians take advantage of the online environment to promote self-directed learning. The paper also includes a literature review highlighting published articles, books, and surveys that examine the significant facets of a real-time reference service. 相似文献
11.
《College & Undergraduate Libraries》2013,20(2):89-102
ABSTRACT Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper & Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth. 相似文献
12.
《Legal Reference Services Quarterly》2013,32(1-2):91-111
SUMMARY Law firm libraries have undergone drastic changes in recent years. This chapter chronicles the evolution in the size of the law firm library and its collection, the changing expectations of law firm library users, and the inventive ways that law firm librarians are fulfilling the needs of the law firm library users with technology and other means. This chapter also explores how law firm libraries can improve service and overall efficiency through limited outsourcing of reference services. 相似文献
13.
《The Reference Librarian》2013,54(74):55-73
Summary This article begins by summarizing national findings of e-mail reference services in academic and public libraries. It next describes types of e-mail reference services as well as commonalities, differences, appearance of the question form, audience, and turnaround time for selected Colorado libraries. The article then focuses on giving a detailed overview and analysis of two years of Colorado State University's e-mail reference experiences. The number, type of question, who/where the questions come from, and to whom the questions are sent are examined. The unexpected uses of the service are identified. Lastly, broader issues to do with e-mail reference services are discussed. This article is based on a presentation given at the Internet Librarian2000 conference. 相似文献
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《The Reference Librarian》2013,54(65):51-60
Summary Computer technology has progressed to the point where desktop videoconferencing with personal computers and remote application sharing software can be employed in remote reference library service. These technologies can be used to provide personal and effective distant reference and library instruction services to library users, in addition to such traditional methods as mail, telephone, and e-mail service. This article presents scenarios in which videoconferencing and remote applications sharing software can be used in distant reference service. Free software discussed includes CU-SeeMe for videoconferencing and NetMeeting for videoconferencing and remote applications sharing. 相似文献
15.
《The Reference Librarian》2013,54(73):243-252
Abstract This article identifies and discusses the particular information needs of the growing community of remote users of academic libraries. In addressing the practical considerations of providing reference assistance to this group, the authors concentrate on telephone and e-mail reference, the use of video technology and the World Wide Web. The article also discusses the importance of having a dedicated distance education librarian to ensure that the needs of remote library users are given high priority. 相似文献
16.
《The Reference Librarian》2013,54(67-68):69-83
Summary For the past twenty-five years, the Slavic Reference Service has been providing specialized bibliographic and information reference service to the community of students, scholars, and librarians in the field of Slavic Studies. This service includes the verification, location, and acquisition of rare monographs and serials, and answering both ready-reference and in-depth research questions. The Internet and e-mail have provided a new medium by which we are able to expand our services both to our traditional community of users in the Slavic field, and also to the general public. The expansion of our services has cause us to reconsider our methods of providing reference service in a virtual reference environment. 相似文献
17.
《The Reference Librarian》2013,54(82):69-105
Abstract The Illinois Fire Service Institute (IFSI) Library, established in 1990 to support instructional teaching and research, continued to support the academic programs in the Institute while initiating and developing its Outreach Program in 1998. This program provides library and information services to Illinois fire departments and firefighters throughout the state. Since establishing the Outreach Program, the IFSI Library has accumulated more than 7,000 entries in a “Reference Request Database.” This paper reports and analyzes the data, including request methods, delivery methods, types of requests, and types of resources. Trends indicate a change over time in request and delivery methods. Different regions of the state and different user groups have begun to use the library. The research can serve as a model for designing, developing and evaluating outreach reference service in a special or small library dedicated to meeting the information needs of remote library users. 相似文献
18.
《The Reference Librarian》2013,54(74):1-12
Summary Electronic reference is a large part of today's library. Computer technology has clearly been the dominant catalyst for change in library service over the last few decades. Reference service has changed along with the prevailing technology. An exclusive group of searchers serviced electronic information requests during the online searching craze of the 1970s and 1980s. In the library of today, this model of electronic reference is no longer operational. Electronic information is now available to anyone on a computer terminal. In response, all librarians have become familiar with computer technology, and have a new emphasis on teaching and basic information literacy. This article will examine how this came to be, and the technologies that helped make it happen. 相似文献
19.
《Legal Reference Services Quarterly》2013,32(1-2):133-146
Summary Technology makes it possible for library users to ask reference questions using e-mail or forms on the web and for librarians to conduct reference interviews using chat or videoconferencing software. This article explores each of these technologies and their current and potential use in reference services. A discussion of how technology has changed the way librarians find answers to reference questions is followed by a review of the tools needed for a well-equipped reference desk. 相似文献
20.
《The Reference Librarian》2013,54(1):17-29
ABSTRACT In spring 2005, Sims Memorial Library at Southeastern Louisiana University initiated “Text A Librarian,” a service that enables Southeastern students, faculty, and staff to use the text message feature of their cell phones to send questions to and receive answers from the library. Librarians at Sims use a dedicated text messaging telephone number and “e-mail/SMS” conversion software, provided by Altarama Systems and Services, to send and receive text messages. 相似文献