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1.
《The Reference Librarian》2013,54(85):127-137
SUMMARY Digital reference service (also known as virtual reference) has become a contentious topic in the library literature, as some critics feel that it threatens reference service more than it enhances it. Through this paper it is hoped that the debate can be refocused after a careful assessment of what exactly digital reference technology can afford and what social impact such affordances could bring. The suggestion will be made that digital reference should be employed as a means to provide reference service as long as the service is designed to play to the strengths of the technology. As such, it is recommended that libraries pursue digital reference service that is local, professional, and with privacy constraints. 相似文献
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《The Reference Librarian》2013,54(66):201-211
Summary The ability of reference librarians to bring library services into new electronic arenas has been constrained by the inherent conflict within traditional approaches between the reach (number of users that can be served) and the richness (complexity) of its services. Increased use of information technology has brought with it increases in traffic at the reference desk without increases in staffing. Through the application of information technology used in electronic commerce and available on the Internet, libraries may be able to offer customizable electronic reference services to their users that increase both the richness of these services and the number of persons who benefit from them. 相似文献
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《Journal of Web Librarianship》2013,7(4):579-587
ABSTRACT User-centered design is a principle stating that electronic resources, like library Web sites, should be built around the needs of the users. This article interviews Web developers of library and non-library-related Web sites, determining how they assess user needs and how they decide to adapt certain technologies for users. According to the panel, to understand these issues, Web services librarians should (a) give patrons a way to provide feedback on library sites; (b) observe and contemplate technology in a group setting; (c) only adapt technology that addresses a specific patron need; and (d) consider the library Web site as a part of the library, not a replacement for it. 相似文献
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《The Reference Librarian》2013,54(59):131-138
Summary Technology has impacted society in diverse ways. Libraries have not been exempt from the consequences of technology. Yet even as libraries become more technical and technologically challenging in their use, reference librarians have to be aware of the human aspects viable in the performance of our duty. We are challenged to recognize our diverse users and their needs, be clear in our definition of the terminology used in this new era, emphasize critical thinking and the existence of print, be honest in our quest for innovations at staffing the reference desk, and finally be willing to learn as much as possible. We must become part of this new age in order to be able to interact with and instruct our users. 相似文献
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ABSTRACTDespite a general decline in recent years in academic libraries’ reference desk statistics, research indicates that library users continue to have complex research questions but are largely unaware that librarians are waiting and ready to assist them. The challenge for librarians is to connect with users at their point of need. At Bowling Green State University, we are making a move in this direction with proactive (pop-up) chat widgets embedded within our library Web pages, catalog, and databases. Since implementation, the number of chat reference questions received has more than doubled, helping us reach additional users from on-and off-campus. 相似文献
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《The Reference Librarian》2013,54(93):99-108
Abstract E-mail reference has been utilized as a reference tool in academic libraries since the early 1980s. Today it is one of the most common media for providing digital reference service. An important aspect of providing any service is evaluating users' satisfaction levels with that service. Users of the Ask-A-Librarian e-mail reference service at a large academic library over a ten-month period voluntarily completed a seven item web-based questionnaire. The results indicated that the majority of respondents were satisfied with Ask-A-Librarian overall. This paper discusses how the library used the survey results to improve the existing service, and to implement a new one-chat reference. Reference service providers should not only ask users for feedback on existing services, but also should include them in the planning and design phase of new services. In doing so, they demonstrate their commitment to providing adequate and appropriate services to their patron community, and ultimately can save their institutions time and expense. 相似文献
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《The Reference Librarian》2013,54(56):5-25
Abstract The decade that has passed since the last time The Reference Librarian looked at archival reference has seen many changes for the archival profession. While the techniques and procedures of reference service have not changed dramatically, a certain level of standardization has been reached. Access and outreach remain their traditional ties to reference; as archivists have become less willing to accept access restrictions, recent copyright decisions have tended towards limiting the use of archival material. Research in reference, in users and in use has increased, although not as much as some would prefer; it has also been affected by debate over the archival mission. The increasing pace of automation has provided new delivery mechanisms and opportunities for access and outreach while at the same time it has called into question some of the basic tenets of the archival profession. New approaches have been proposed for reference in the digital environment. 相似文献
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Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):133-146
Summary Technology makes it possible for library users to ask reference questions using e-mail or forms on the web and for librarians to conduct reference interviews using chat or videoconferencing software. This article explores each of these technologies and their current and potential use in reference services. A discussion of how technology has changed the way librarians find answers to reference questions is followed by a review of the tools needed for a well-equipped reference desk. 相似文献
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《The Reference Librarian》2013,54(72):137-154
Abstract Much has been written about the education of reference librarians. Lamentations have been long, frequent and loud regarding library school education, and on-the-job training. Little, however, has been written about the education of librarians before they reach library school. If predictions regarding education are only half true, the future pool of reference librarians will be shallow indeed. Moreover, it is not entirely out of the question that those remaining in the pool may be so poorly educated as to require not on-the-job training, but a remedial education so extensive as to foreclose real on-the-job training for several years. Definition of the problem coupled with focused follow-up may help current reference librarians prepare now for the not-so-rosy future we may inherit. 相似文献
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《The Reference Librarian》2013,54(65):39-50
Summary Different approaches to reference service have been added over the years, but the basic premise of the service has not changed-the desire to assist and educate users in locating information. As new technologies are added, such as desktop conferencing and web access, it is important that the personalized contact which is the heart of reference service be preserved. The human touch in the reference process is very important to the success of the reference transaction. Media can be useful in assisting reference librarians in “Going Where the Questions Are” while still maintaining the personal element in creating real-time reference transactions in a technological environment. 相似文献
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ABSTRACT With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users. This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945. 相似文献
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《The Reference Librarian》2013,54(81):89-103
Abstract Reference service in academic libraries has evolved over the years from what was the “reference interview” to the kind of service transaction which takes many forms and involves numerous information resources and the highest librarian expertise in some situations. Reference is more versatile now than ever, and this may be attributed to the abundance of resources and the multitude of ways librarians can acquire access to needed information. Coordination of efforts, expertise, and resources can make a great reference department function efficiently and effectively. College and university libraries with huge reference departments may need reference managers or heads of reference to manage them, but there are smaller libraries with small reference departments which employ less than five reference librarians. Managing these small libraries with an even smaller pool of reference librarians may not seem as complicated as managing large ones. The head of reference position is an important one in the library, both for the staff and for the users served. This article will try to present views on the qualities, qualifications, and requirements which the head of reference should possess in the 21st century. 相似文献
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《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
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《图书馆管理杂志》2013,53(1-2):217-226
Abstract A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. 相似文献
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ABSTRACTResearcher services have proliferated in recent years and numerous free or fee-based sites now promise increased visibility and impact for authors or contributors of publications and other research products. Not all services have the same goals, however, and it can be difficult to know with which services researchers should engage. In this article we establish three categories (author/researcher identification, academic/professional networking, and reference/citation management) and examine nineteen services that fit into those categories.Column Editor's Note This JLA column posits that academic libraries and their services are dominated by information technologies, and that the success of librarians and professional staff is contingent on their ability to thrive in this technology-rich environment. The column will appear in odd-numbered issues of the journal, and will delve into all aspects of library-related information technologies and knowledge management used to connect users to information resources, including data preparation, discovery, delivery and preservation. Prospective authors are invited to submit articles for this column to the editor at kenning.arlitsch@montana.edu 相似文献
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《图书馆管理杂志》2013,53(1-2):315-326
Abstract Students and faculty have come to expect off-campus access to the full portfolio of electronic resources made available by their library. They demand, and should be provided, simple access to electronic information sources 24 hours a day, 7 days a week, regardless of their location. Proxy servers have been the solution of choice for remote authentication for some time now, but library users tend to have difficulty with manually configured proxies, and there are beginning to be robust alternatives that can provide secure off-campus access to library resources. Remote authentication should not be a matter of getting a proxy server running and then forgetting about it. New developments should be investigated to ensure the easiest, most reliable and most secure access possible-in the interests of libraries and their users. 相似文献
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《The Reference Librarian》2013,54(60):3-25
Summary Understanding user needs and the ways in which users utilize information systems is important since it can help us in developing and designing more effective and efficient information systems. This paper examines some of the theories that have evolved to explain what kind of mental processes are required for the use of information systems. Research on users of information systems is categorized into two basic groups (system-oriented vs. user-oriented studies), and reviewed. A sample of methodologies used for examining users and their information seeking behavior is then introduced and described. Finally, implications of these theories and methods for librarians and information specialists are discussed. 相似文献
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Mark Y. Herring 《图书馆管理杂志》2013,53(1-2):29-53
ABSTRACT The “wow!” of the Web often conceals its defects. Librarians, who should know better, are just as guilty as all other Web users, fooled by the ormolu that is the Web. The defects of the Web are legion, and the longer it remains, the more familiar we become with its weaknesses as a primary research tool. Herewith are reasons why the Internet cannot (and should not) replace a real library, and why librarians, and anyone else who knows the difference between a fact and factoid, should care. 相似文献