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1.
《The Reference Librarian》2013,54(54):11-20
The sheer power and scope of Internet information services are o~eninet:h e oublic's eve to the volume of information available in akay &at tr&ional 6brary service points have never quite managed Are librarians missing the point in how information options are presented to the public? Do we need to shift ow emphasis on the importance of specific skills and abilities required by front line librarians? Or, do we need to emphatically emphasize service as a primary mission in library services? In addition to basic core competencies, today's reference librarian must be committed to providing superior public service to library clientele and that commitment must be immediately apparent to each user. 相似文献
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学科馆员工作十步走——大学图书馆学科馆员实践研究之一 总被引：2，自引：0，他引：2
学科馆员制度与服务是大学图书馆的一项新的制度与服务。关于学科馆员的研究已成为图书馆学的研究热点。本文是在作者有关学科馆员的系列学术报告基础上完成的,讨论了学科馆员工作在大学图书馆的开展,分析了学科馆员工作的十个关键步骤。作者总结了南开大学图书馆学科馆员工作经验,提出了一些建议。参考文献3。 相似文献
3.
《The Reference Librarian》2013,54(49-50):179-193
In the studies of general library use, women use libraries more than men. When use studies of particular subjects are done, women nearly always are more likely to use libraries for information on that subject than men. Yet there are few studies on women's information needs or use studies of traditional women's subjects. When women's subjects are written about in the library literature, the articles are nearly always on collection development, not on information needs. Information on women's subjects is primarily requested in public libraries and is not considered worthy of scholarly concern. Five specific categories of women's subjects: traditional women's subjects like needlework, practical information for the home, information related to a change in life like returning to school or to work, information on women's health issues, and information about parenting are reviewed. Current trends in commercial electronic information systems and telecommunications technology make the issue of information needs research and analysis urgent. 相似文献
4.
Michele R. Tennant Beth Auten Cecilia E. Botero Linda C. Butson Mary E. Edwards Rolando Garcia-Milian 《Medical reference services quarterly》2013,32(3):280-301
This article describes how the reference department at a large academic health sciences library evolved to address the clinical and research information needs of the parent organization without losing its close connections to the classroom and curriculum. Closing the reference desk, moving to on-call and house call models, designing positions such as clinical research librarian and basic biomedical sciences librarian, finding alternative funding to grow the department, providing technology and training to facilitate librarians' work, and developing programming for and taking advice from library clients facilitated efforts to create a relevant presence and solidify the library's place in the university community. 相似文献
5.
When e-government first became a viable solution to the dissemination of government information, experts believed that the rise of direct government-to-citizen (G2C) services would improve government transparency, foster civic engagement, and offer new and innovative service possibilities. It soon became clear, however, that not all users received the type of information, instruction, or services that they needed through this arrangement, giving rise to the need for an intermediary in this continuum of interaction. Increasingly, public libraries fulfill this role. Instead of direct government-to-user interaction, government information and services flow through channels from agency to public librarian to user, from user back up to agency, and from agency to user to public librarian. Based upon research conducted in collaboration with public libraries, government agencies, state library agencies, and a national library association in the United States, this paper expands on the idea of these multiple pathways of information and services, offering a practical model of e-government. 相似文献
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馆长与图书馆服务文化 总被引：4，自引：0，他引：4
本综述了图书馆服务化的概念，阐述图书馆服务化在图书馆的现状，论述图书馆领导必须重视服务化，以及图书馆领导如何在构建服务化中发挥主导作用。 相似文献
8.
Brigitte Burris 《Public Services Quarterly》2013,9(1):69-79
The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell us of their visions for the profession, or to tell us of research that is going on in library schools. We hope to provide fresh perspectives from those entering our field, in both the United States and other countries. Interested faculty of graduate library and information science programs, who would like their students' ideas represented in these pages, are invited to contact Nancy H. Dewald at nxd7@psu.edu. Brigitte Burris is a graduate student at Drexel University's iSchool and also works as a librarian at the University of Pennsylvania. At a time when many librarians hope for the expansion of open access to scholarly resources, Burris here proposes a method of adding attributes to articles in institutional repositories in order to increase faculty members' incentive for depositing their scholarly articles. ????? The iSchool at Drexel's Master of Science in Library and Information Science, MS(LIS), is the second oldest program of its kind in the nation, and one of just 56 ALA-accredited programs. More technologically oriented than other programs, the MS(LIS) prepares graduates for a wide variety of positions including academic librarian, knowledge management specialist, systems librarian, digital librarian, Web developer, and competitive intelligence analyst. The 2009 edition of U.S. News & World Report's “America's Best Graduate Schools” rated the MS(LIS) program 11th in the nation overall, with specialties in information systems and digital librarianship ranking fifth and sixth, respectively. The iSchool at Drexel's faculty has been nationally recognized, ranked by Academic Analytics, a third party company benchmarking academic excellence, as 8th in the nation for scholarly productivity. 相似文献
9.
《The Reference Librarian》2013,54(85):19-31
SUMMARY The authors explore the historical development of e-mail reference services in general, and report on the evolution of this service in their own library. Based on evidence from their own service and from reports in the literature, they propose a connection between e-mail reference service and broader library services including circulation, interlibrary loan, and even acquisitions, through which the reference librarian receives questions traditionally directed elsewhere. The e-ref button presents an unexpected avenue of librarian-to-librarian communication, both within and beyond one's home institution. Implications are discussed. 相似文献
10.
《College & Undergraduate Libraries》2013,20(3):63-85
ABSTRACT Since the implementation of its instant messaging reference service in the 2000-2001 academic year, the librarians at the University at Buffalo (UB) have succeeded in creating a vital presence for virtual reference. The Instant Librarian chat service, open 57 hours per week during the fall and spring semesters, supplements the traditional face-to-face and e-mail reference services available at UB. Real-time reference using AOL Instant Messenger addresses the expectations of a well-informed population of UB users comfortable with the conveniences enjoyed via the Internet, such as file sharing and instant messaging. Librarians at UB use Instant Librarian to their advantage by employing active learning techniques, while answering both simple and complex questions. A chat session is a unique way to reach a patron who normally would not come into the library for help. In the chatroom, the librarian creates a positive teaching environment, prompting repeat visits and even in-person follow-up research consultations. This paper describes the nuts and bolts of UB's chat reference service and illustrates ways UB librarians attempt to incorporate teaching strategies within the online environment. The first section discusses issues such as staff training, technology/software problems, marketing/publicity matters, and the methodology and purpose of a user survey. The second section addresses the instruction element of UB's Instant Librarian. Librarians take advantage of the online environment to promote self-directed learning. The paper also includes a literature review highlighting published articles, books, and surveys that examine the significant facets of a real-time reference service. 相似文献
11.
高校建立学科馆员制度探析 总被引：10，自引：0，他引：10
高校图书馆建立"学科馆员"制度是信息社会的必然趋势.本文通过介绍学科馆员的产生、发展,以及其服务宗旨,阐述了大学图书馆建立学科馆员制度的必要性.作者通过网上调查的方式,针对目前国内高校图书馆实行学科馆员制度的现状进行分析,希望高校图书馆形成以"学科"为中心的信息服务团队,更好地为高校整体教学、学科建设及重点科研方面的建设和发展发挥作用. 相似文献
12.
《The Reference Librarian》2013,54(25-26):449-464
That the reference interview is a communication process has long been recognized in the library profession. Reference librarians must be able to relate effectively to all types of patrons in order to deliver quality service. Communication in the reference interview is both verbal and non-verbal, and these two elements must be in harmony if the interview is to be effective and the library patron to receive the information he/she is seeking. Realizing the importance of good interviewing techniques to success as a reference librarian, library educators are now devoting more time to the interview in reference courses, utilizing approaches which are both theoretical and practical. In this paper, the value of the practicum to the teaching and learning of interviewing techniques is emphasized, and various methodologies for offering such field experience are explored. The instructional programs in several library schools are discussed, with particular emphasis on the author's school, and a possible reference practicum program is outlined. 相似文献
13.
浅谈网络联合参考咨询工作 总被引：1，自引：0，他引：1
"联合参考咨询网"是全国 40余家省市地方公共图书馆合作建立的公益性网上咨询的信息服务平台.咨询人员以多种网上数据库资源和各个馆的馆藏资源为依托,解答和满足全球网上读者的各种咨询问题和文献传递的要求,真正意义上达到了资源共享的图书馆公益性服务的目的.文章就做好该工作提出了进一步深化和改进的建议. 相似文献
14.
Megan Johnson Weihua Shi Xiaorong Shao 《International Information and Library Review》2010,42(3):186-194
In 2008, Fudan University Library (FDUL) in Shanghai and Belk Library and Information Commons at Appalachian State University (ASU) in Boone, North Carolina created a three-year librarian exchange program. The first pair of librarian exchanges occurred during the 2009–2010 academic year, with the Appalachian State librarian traveling to Fudan for five weeks during the Fall of 2009, and the first librarian from Fudan traveling to Appalachian State for five months in the spring and summer of 2010. This paper documents how the first exchanges revealed interesting similarities and differences in the academic library service models between the two universities which are illustrative of general similarities and differences between Chinese and American academic library services. The paper also discusses how any academic library can benefit from the experience of a librarian exchange program with a partner library in another country.The experience gained from these first exchanges confirms on an international level the basic assertion that a major role of an academic library is to support the university’s curriculum.Moreover it can be extrapolated from discussions held between librarians of the two institutions that in both the United States and China the curriculum evolves in response to reforms on campus and to changing trends within the country’s education system. It was also determined that the modes of library services in both cultures change as new technologies arise and that the pace of technological change within academic libraries is rapid and ongoing. Participants in the exchange discovered that there are strengths and weaknesses in both the ASU and FDUL service models and that the librarians from both systems can learn from one another and absorb best practices from their exchange partners. This paper reflects the views and experiences of the exchange librarians (Shi and Johnson) and also author Shao, who is a Chinese national working as a faculty fellow librarian at Appalachian State University. 相似文献
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[目的/意义] 对国外图书馆领域心智模型研究文献进行调查和分析,拟为我国图书馆领域心智模型研究提供参考。[方法/过程] 以读秀知识库和国道外文专题数据库收录的文献为基础,综述图书馆领域心智模型研究文献的研究方法、研究内容和心智模型测量方法。[结果/结论] 从图书馆员、用户和团队3个层面阐述图书馆领域心智模型研究文献关注的主要问题,分析心智模型测量方法和研究内容中存在的不足及图书馆领域心智模型研究发展趋势,建议国内研究从4个方面展开：拓宽研究内容,关注新背景下的新课题;扩展研究视野,增强图书馆员层面和团队层面的研究;探索新的心智模型测量方法,开展实证研究;重视图书馆员层面和用户层面之间的比较研究。 相似文献
17.
公共图书馆服务的制度分析 总被引：4，自引：2，他引：2
以公共经济学理论和制度理论为基础,运用公共政策和制度分析框架,从供给、生产、消费等维度对公共图书馆服务供给的制度安排进行分析,指出创新公共图书馆制度必须坚持公共图书馆事业的公益性质,构建政府对公共图书馆有效的监督、激励机制,探索公共文化服务供给的多种方式,构建读者充分参与的决策机制。 相似文献
18.
《The Reference Librarian》2013,54(29):43-51
Reference collection development should be seen as an integral part of the overall management of academic research library collections. The reference librarian benefits from participation in the development of collection development policy statements based on a collection evaluation using the Research Libraries Group (RLG) Conspectus. The writing of cormprehensive collection development policy statements using the RLG Conspectus to evaluate subject collections requires that collection management librarians and reference librarians work closely together and integrate the development of the reference collection into overall collection development plans for the library. This article discusses some of the functions of collection management divisions and the potential components of a Conspectus-based comprehensive collection development policy statement. The sharing of the process between the collection management librarian and the reference librarian/selector is described. Benefits the reference librarian gains from the process are discussed. 相似文献
19.
Glenn Masuchika 《The Reference Librarian》2013,54(4):320-331
This article argues that the reference desk is a primary interaction point for direct marketing of the library and remains, despite all the other marketing methods (e.g., posters, speaker's events, email announcements, brochures, RSS feeds), an extremely potent agent to act as a physical point of sale for the library, so necessary in producing a loyal community of returning scholars. This method of marketing the library by the reference desk librarian has much to do with face-to-face interactions. Summaries adopted from Customer Relationship Management literature are discussed as marketing guidelines for the reference desk librarian. 相似文献
20.
Bo Kinney 《Public Library Quarterly》2013,32(2):104-161
Virtually every public library in the United States provides public access Internet computers as a role central to its mission. This article addresses the issue of why the Internet matters for public libraries, both in terms of impacts on the general public, particularly the digitally disadvantaged (part one of the article) and impacts on libraries themselves (part two of the article). Each part of this report begins with an extensive literature review, followed by a data analysis section. In part one, the author uses the 2000 United States Census dataset to evaluate library efforts to bridge the digital divide, by analyzing differences in the growth of public terminals in library systems serving counties with different levels of household income, households in poverty, non-white households, and non-English-speaking households. The analysis finds no disparity in the number of public computers available in areas with high and low incomes but finds a significant—and widening—disparity in the number of computers available in areas with a higher versus lower percentage of non-white and non-English-speaking households. In part two of the report, the author uses a random effects linear regression model to estimate the effects of Internet access on library usage. This analysis finds that having Internet terminals (versus having no Internet terminals) has a significant positive effect on a library's visits and reference transactions, but not on a library's circulation. An increase in the number of Internet terminals has no significant effect, positive or negative, on visits, reference transactions, or circulation. 相似文献