共查询到20条相似文献，搜索用时 187 毫秒
1.
《Public Services Quarterly》2013,9(2-3):127-142
Abstract The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became “Ask a Librarian.” Slightly over one year later, the library joined the University of Texas System's “Ask a Librarian” service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. 相似文献
2.
《College & Undergraduate Libraries》2013,20(4):43-54
Abstract Launching virtual chat reference services at Boatwright Library at the University of Richmond has been an interesting challenge of “trial and error” over the years. After trying several different software programs and staffing options, librarians have finally found a niche with AOL's Instant Messenger service. The first section of the article describes a path of experimentation, including early collaborations with the computing services help desk, staffing patterns within the library, technical and financial challenges with virtual reference software, and attempts to get students to use reference chat services. The second half of the case study describes the great success with AIM service in the past year, providing statistical information as well as coverage of training and guidelines, advertising, and staffing. This article touches on a number of themes, including the value of experimenting with a variety of chat reference software programs, and the need for library staff to stay current with new technologies. 相似文献
3.
《Public Services Quarterly》2013,9(2-3):47-67
Abstract A new library in San José opened on August 1, 2003. This library is the result of a unique collaboration between San José State University Library and the San José Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged, the University Library merged government publications reference functions into the general reference service of the Reference department. Depository library status at the federal and state levels impacted the planning and implementation stages. This paper discusses the background, planning, and implementation of merging the reference service for government publications, first within an academic environment and then in the unique joint library environment. 相似文献
4.
《Public Services Quarterly》2013,9(2-3):33-46
Abstract During the 2001-2002 academic year, Augustana College Library (Rock Island, IL) and St. Ambrose University Library (Davenport, IA) began a unique joint venture of peer observation between the reference staff members of the two libraries. Librarians from each college took turns visiting the other library and conducting peer observations of reference desk service. Although the reasons each library had for initiating this venture differed, both libraries benefited from this project. This article discusses the development of the program, the results, and plans for the future. 相似文献
5.
Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
6.
《The Reference Librarian》2013,54(95-96):149-172
Abstract In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. 相似文献
7.
《The Reference Librarian》2013,54(95-96):113-124
Abstract The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the “decision unit”-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment. 相似文献
8.
《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
9.
Abstract When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, Shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the University of Mississippi's J. D. Williams Library, which acquired the library collection of the American Institute of Certified Public Accountants (AICPA) in 2001. This article addresses the various challenges, problems, successes, and other situations experienced in offering reference service to unique users who are never present. 相似文献
10.
《College & Undergraduate Libraries》2013,20(4):55-73
Abstract From pilot project to mainstream reference service, this article chronicles the HELIN consortium's history with commercial virtual reference (VR) software and details its decision to switch from a centralized service to individually supported instant messaging (IM) reference services across its institutions. The authors discuss the development and implementation of their virtual reference service with emphasis on assessing its success using both commercial VR software and freeware IM applications at its different member institutions. Lessons learned, the pros and cons of offering collaborative virtual reference, and the challenges of integrating emerging technologies into library services are addressed as librarians seek to develop best practices for offering reference service in an increasingly virtual world. 相似文献
11.
《College & Undergraduate Libraries》2013,20(4):97-115
Abstract Ask the Librarians-LIVE is a South Dakota collaborative virtual reference service that began in September 2002. Serving a large rural state with a small population, Ask the Librarians-Live has grown to six members, which include five academic libraries and the state library, from three members initially. This article addresses the challenges of providing such a service to not only distance students, but also other library users who do not walk into the library. While all members share a common philosophy of service, there have still been numerous challenges in making the collaboration work. 相似文献
12.
《The Reference Librarian》2013,54(79-80):201-213
Summary Increased student use of the Internet and declining reference desk statistics are factors encouraging academic reference librarians to look for new ways to reach patrons. Web-based customer contact center software gives librarians the tools to provide interactive, 24/7 reference service to Internet users. This article describes how the library at California State Polytechnic University, Pomona developed its live/web reference service. We discuss the factors that encouraged us to launch the service, the challenges that we encountered along the way, and examples of our experiences to date. 相似文献
13.
《The Reference Librarian》2013,54(74):1-12
Summary Electronic reference is a large part of today's library. Computer technology has clearly been the dominant catalyst for change in library service over the last few decades. Reference service has changed along with the prevailing technology. An exclusive group of searchers serviced electronic information requests during the online searching craze of the 1970s and 1980s. In the library of today, this model of electronic reference is no longer operational. Electronic information is now available to anyone on a computer terminal. In response, all librarians have become familiar with computer technology, and have a new emphasis on teaching and basic information literacy. This article will examine how this came to be, and the technologies that helped make it happen. 相似文献
14.
《College & Undergraduate Libraries》2013,20(4):31-42
Abstract Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users. 相似文献
15.
《The Reference Librarian》2013,54(72):207-217
Abstract The dynamic environment of reference work demands that reference staff engage in ongoing professional development opportunities. The Bio-Medical Library at the University of Minnesota offers an informal, flexible, and highly interactive professional development program for those who staff the Reference Desk. The program, suitable for librarians and paraprofessionals at all levels of experience, combines a variety of opportunities, among them e-sessions on new tools, a review of basic Reference Desk competencies, a summer search camp, and a Library Staff Resources web site. 相似文献
16.
《The Reference Librarian》2013,54(83-84):183-191
SUMMARY E-mail reference service provides complex challenges, but the service can be planned effectively and improved through cooperative work among reference staff and various library departments. Staff members from the Michigan State University Libraries have engaged in extensive cooperative work to evaluate, improve, and maintain effective e-mail reference services. Two library committees and an e-mail reference team have developed new service procedures, and have worked with other library departments to improve e-mail reference service. This article explores the collaborative work of the MSU committees, and discusses how e-mail reference has improved through cooperative work. 相似文献
17.
《College & Undergraduate Libraries》2013,20(4):117-127
Abstract Researchers performed a cost and benefit analysis of the University of South Florida's locally controlled chat service and compared the results to the advantages and expenses associated with a chat consortium. An evaluation of chat sessions revealed that a substantial portion of the inquiries received relate to university-specific interests. In addition to the local nature of chat questions, library staff used USF statistics to estimate the staffing, software, and training costs of the current chat reference service. The collaborative service under consideration involves both additional costs and benefits. A final decision, however, requires an in-depth assessment of several factors. Supplementary factors in this examination include a brief history of USF virtual reference service and the current trends in instant messaging that support the continuance of chat reference. 相似文献
18.
《The Reference Librarian》2013,54(95-96):173-186
Abstract The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services. 相似文献
19.
20.
《The Reference Librarian》2013,54(79-80):67-99
Summary Libraries have begun to add chat reference as a method to deliver reference service to remote user populations. To deliver quality service in a timely fashion, libraries need to construct a Virtual Ready Reference Collection (VRRC) of elite ready reference Web sites most often used during the chat reference interaction. This article explores the collection development steps needed to create a VRRC that is most beneficial on the local level. The value in creating this collection lies not just in the end product, but also in the process, which serves as a valuable training exercise. Selecting and maintaining the virtual ready reference collection will enhance the chat reference librarians' ability to deliver service in the chat reference environment. 相似文献