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1.
《The Reference Librarian》2013,54(95-96):149-172
Abstract In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. 相似文献
2.
《The Reference Librarian》2013,54(95-96):113-124
Abstract The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the “decision unit”-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment. 相似文献
3.
Abstract When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, Shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the University of Mississippi's J. D. Williams Library, which acquired the library collection of the American Institute of Certified Public Accountants (AICPA) in 2001. This article addresses the various challenges, problems, successes, and other situations experienced in offering reference service to unique users who are never present. 相似文献
4.
《The Reference Librarian》2013,54(65):111-123
Summary The Internet Self-Managed Work Team of the Queens Borough Public Library surveyed a stratified random sample of public service librarians to determine their confidence levels of using electronic resources to answer reference questions. Two test groups were used to fine-tune the survey instrument, and a control group of non-public service librarians was used for comparison purposes. Questions were categorized into nine types, including Internet, Catalog, Telnet and Test. The results demonstrated high confidence levels in using the Library's Catalog and lower results in using the Internet. The lowest confidence levels were for questions dealing with personal computers and handling customer complaints about the Internet. Branch size, position, or rank of the respondent did not affect confidence levels in any predictable fashion. 相似文献
5.
David A. Tyckoson 《图书馆管理杂志》2013,53(6-7):581-600
ABSTRACT In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 259–278, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556936. 相似文献
6.
ABSTRACT The Google Book Search Library Project has partnered with an array of impressive libraries, including Harvard University, the University of California System, University of Michigan, and the New York Public Library. The reasons for collaborating with Google to further book digitization are different for each library. Moreover, the exact way in which these libraries will use their own digital copies has yet to be decided for many of the libraries involved. While the Google Book Search Library Project remains controversial, the Google library partners are seizing an unprecedented opportunity to amplify the scale of their pre-existing digitization initiatives. 相似文献
7.
Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
8.
《The Reference Librarian》2013,54(79-80):241-255
Summary Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.” 相似文献
9.
10.
《The Reference Librarian》2013,54(73):351-360
Abstract Library school provides librarians with a good background in library science, but to be a professional reference librarian, continuous improvement must be sought. Professionalism can include developing basic employee skills, supporting library standards, participating in university and library functions; presenting papers; and publishing. Being sensitive to communication skills can impact how a librarian is perceived by library users. Image does play a role in the effectiveness of the library professional. Professional reference librarians must market themselves by being visible on campus, in the community, and on the Internet. Being a professional librarian is an opportunity for personal growth and educating the public about a very exciting discipline. 相似文献
11.
《The Reference Librarian》2013,54(82):171-182
Abstract Edward G. Miner Library, the health sciences library at the University of Rochester Medical Center, is reaching out beyond its usual user group to improve health knowledge of members of six inner-city African-American churches and one community center. With the Congregation Healthy Heart Action Partnership (CHHAP) and the Rochester Public Library as partners, and with funding from the National Library of Medicine, Miner is providing Internet access at the churchesand training church and community members to use reliable health Web sites such as MedlinePlus. A train-the-trainer approach and follow-up meetings empower church members to carry the information to others. In addition to trainees learning about reliable health Web resources and Rochester Public Library's health resources, new relationships between libraries and churches have resulted. It is hoped that this program will help reduce health disparities between Rochester's inner-city minorities and residents of the surrounding suburbs. 相似文献
12.
《The Reference Librarian》2013,54(79-80):201-213
Summary Increased student use of the Internet and declining reference desk statistics are factors encouraging academic reference librarians to look for new ways to reach patrons. Web-based customer contact center software gives librarians the tools to provide interactive, 24/7 reference service to Internet users. This article describes how the library at California State Polytechnic University, Pomona developed its live/web reference service. We discuss the factors that encouraged us to launch the service, the challenges that we encountered along the way, and examples of our experiences to date. 相似文献
13.
《The Reference Librarian》2013,54(85):51-80
SUMMARY An analysis of 96 question and answer pairs from the Bayside Library Ask a Librarian Service found that 54 percent of the queries were received from Bayside residents. Forty-seven percent of the e-mail reference questions were classed as research queries. Although only 25.1 percent of the queries were submitted for formal education purposes, all of these were research questions, and took longer than any other category to answer. In 2001, only 6 of the 54 questions submitted were tertiary level questions, but it took a median time of 95 minutes to answer each one. The 24 general interest category questions took a median time of 47.5 minutes to answer, which is almost half the time it took to answer a tertiary level query. Librarians from three other public libraries in Victoria offering e-mail reference were interviewed, and compared and contrasted with the Bayside Library Service. Issues of disproportionate labour, the appearance of the passive role of the e-mail reference user, and the wisdom of public libraries devoting significant resources to answer questions for formal education were raised. 相似文献
14.
Susan Imholz 《Public Library Quarterly》2013,32(4):335-350
ABSTRACT. Creating new public programming that showcases new technology is an idea that has great appeal for most public libraries. This article summarizes ideas that emerged from a library planning charrette that was hosted by the Louisville Free Public Library, with the M.I.T. Design Laboratory facilitating. The article also suggests ways in which innovation and experimentation can be implemented at low cost within the bounds of an existing public library infrastructure. The use of open source Internet content resources is recommended as a source of inspiration. 相似文献
15.
《The Reference Librarian》2013,54(93):23-42
Abstract Analyzes the new Dr. Martin Luther King, Jr. Library in San Jose, California in terms of the experience in developing new ideas and confronting new problems in reference service. Argues that developing a merged public-university reference service encounters important problems that are similar to the challenges that face reference services everywhere in the 21st century. Introduces the problem of how a merged public-academic reference service must develop a new reference culture in order to succeed. Links the development of the reference culture to the ideas of Life Long Learning and Information Literacy. 相似文献
16.
With the appointment of Bruce James as Public Printer of the United States in 2002 (confirmed by the Senate on November 20, 2002),1 the Government Printing Office (GPO) began to forecast and plan for its future in the age of the Internet. During the spring of 2005, the Depository Library Council (DLC), an advisory body to the Public Printer, concluded it was time for depository librarians to play a more active part in envisioning the future of government information. Toward that end, DLC wrote a discussion paper, Knowledge Will Forever Govern: A Vision Statement for Federal Depository Libraries in the 21st Century, 2 and with the GPO's support devoted the 2005 Fall Depository Library Council meeting to discussing and refining a vision for the future of the Federal Depository Library Program (FDLP). 相似文献
17.
《The Reference Librarian》2013,54(74):13-36
Summary The Internet has brought great changes to reference services in academic libraries. One significant impact has been the growth and evolution of the reference librarian's role as teacher. This article reviews the literature on the librarian's increased teaching role with the emergence of the Internet, discusses the changing student populations who require a librarian's instruction and the skills that students need to achieve information literacy, and reviews how the Internet has affected current teaching strategies including classroom instruction, Web-based instruction, and efforts to integrate information literacy instruction into the curriculum. In addition, it also introduces emerging Internet technologies with their potential impact on teaching and instruction. The authors conclude that the reference librarian's teaching role will further increase with the development of information technologies. 相似文献
18.
《Public Library Quarterly》2013,32(1):53-56
ABSTRACT This is the fourth time we've featured a library's annual report. Our first covered the Denver Public Library. The second analyzed the Memphis-Shelby County Public Library &; Information Center. The Tulsa City-County Public Library was number three. Our fourth feature looks at the Cleveland Library's 2001 Annual Report. 相似文献
19.
《图书馆管理杂志》2013,53(3-4):335-350
Summary Providing quality reference services is more challenging than ever. In addition to traditional print sources, the information professional now has a dazzling array of databases, both free and expensive, readily available. Internet reference service has evolved quickly over the last decade, moving from a place of last resort to a mainstream application. Librarians have responded in many innovative ways to connect their customers with information available on the Internet. However, superior Internet reference service requires substantial investments in equipment that administrators will have to consider. Staff and customer training have become pressing needs. Providing access to appropriate databases and materials will become increasingly challenging. 相似文献
20.
《The Reference Librarian》2013,54(72):207-217
Abstract The dynamic environment of reference work demands that reference staff engage in ongoing professional development opportunities. The Bio-Medical Library at the University of Minnesota offers an informal, flexible, and highly interactive professional development program for those who staff the Reference Desk. The program, suitable for librarians and paraprofessionals at all levels of experience, combines a variety of opportunities, among them e-sessions on new tools, a review of basic Reference Desk competencies, a summer search camp, and a Library Staff Resources web site. 相似文献