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《图书馆管理杂志》2013,53(1-2):315-326
Abstract Students and faculty have come to expect off-campus access to the full portfolio of electronic resources made available by their library. They demand, and should be provided, simple access to electronic information sources 24 hours a day, 7 days a week, regardless of their location. Proxy servers have been the solution of choice for remote authentication for some time now, but library users tend to have difficulty with manually configured proxies, and there are beginning to be robust alternatives that can provide secure off-campus access to library resources. Remote authentication should not be a matter of getting a proxy server running and then forgetting about it. New developments should be investigated to ensure the easiest, most reliable and most secure access possible-in the interests of libraries and their users. 相似文献
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《The Reference Librarian》2013,54(69-70):395-406
Summary The adult learner in the academic environment faces some unique problems and challenges. Balancing work, family, and a job are just a few examples. Technological changes in information retrieval and research, and in the use of the library can also magnify the adult learner's problems. The study targets adult learners at Penn State Erie, The Behrend College. Focus groups and questionnaires are used to gather information from both active and non library users among the adult population: their views about the library environment, library resources, service, instruction, other traditional students, and staff. Perceptions about the adult learner are also obtained through face to face interviews with teaching faculty and administrators. Findings from the study will assist librarians to better understand the needs and expectations of the adult learner, and plan accordingly to meet these demands. 相似文献
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《College & Undergraduate Libraries》2013,20(1):49-70
ABSTRACT Forecasts suggest that changes in the nature of business and trends in business education will lead to a sharp need for and demand for industry information in libraries. The need for industry sources is diverse, ranging from highly specialized to general, and industry information can be found in a broad spectrum of sources. Unfortunately most sources are expensive and so a small undergraduate library will have difficulty meeting demand. To help meet the need for increased use and demand, this paper outlines and provides abstracts to many free sources of industry information available on the Web. While these do not offer a total substitute for commercial sources, they will satisfy some needs, allowing the library to spend its money on information that is not readily found free on the Internet. 相似文献
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Mark-Shane E. Scale 《图书馆管理杂志》2013,53(7-8):933-950
ABSTRACT Cloud computing and Web collaboration are shaping 21st-century libraries. These 2 developments seem to be behind the newest developments in library services and are driving library automation. The 2 are impacting library work by providing the library administrator with opportunities, especially for greater synergies among various individuals over dispersed locations. While the literature indicates ambivalence about these twin developments among library and information professionals, the administrators of distance library services have no choice but to engage in the use of cloud computing technologies and Web collaboration in order to remain relevant to users. Unfortunately, in doing this, distance services librarians will need to trade off ownership and control, trusting outsiders, while teaching users to be critical of the information gathered from collaborative sources. 相似文献
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Kristine Holloway 《图书馆管理杂志》2013,53(3-4):479-493
ABSTRACT Academic libraries serve great numbers of distance learners and must address the unique challenges faced by these students. Technology can bridge the gap in terms of access and use of library resources. Academic librarians working with distance students must examine their student population, determine the needs of their users, and be prepared to adapt technology available to meet those needs. Many academic libraries have adapted Online Computer Library Center (OCLC) ILLiad to allow better support of distance learners. Library models that have used OCLC ILLiad or similar software for distance services are discussed and can be used as a model for change in library distance services programs. 相似文献
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《The Reference Librarian》2013,54(91-92):39-51
Summary The evolution of electronic sources has had a significant impact on reference collections in libraries, and public library reference collections are no exception. Evaluating, selecting, and organizing sources to meet the needs of public library users has always been a fundamental role of public librarians. However, now they have the added responsibility of evaluating electronic resources and deciding whether the electronic sources will supplement or replace traditional paper reference sources. Issues of authority, accessibility, cost, comfort, and user education must be carefully weighed during this evaluative process. 相似文献
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ABSTRACTPurpose: The present study aims to determine and compare the views of directors and users of public libraries on the use of social media for the marketing of library services.Methodology: Data collection was done through two researcher-made questionnaires, one from the viewpoints of directors and one investigating the views of users. The questionnaires’ validity was done by four libraries and Information Science professionals, and the reliability was determined by the Cronbach’s alpha coefficient. The statistical population of this research is made up of all directors and users of 12 public libraries of the city of Isfahan, one of the largest cities in Iran.Findings: In users’ viewpoints, the “interaction capability” is the most important feature that social media marketing can have in libraries. From the viewpoints of the directors, “creating a true picture of the role of the library” and “informing users about library services” are among the most important reasons for the marketing of libraries in the social media. From the perspective of both groups, the Telegram is the most appropriate medium for the marketing of library services.Results: To maintain their customers and their market position, libraries need to use more exciting tools such as social media for marketing. Library directors of this study emphasized on this fact and 79.1% of users expressed interest in receiving library information through social media.Value: The findings of this study would help the library directors to better decide on the marketing of their library services in social media.Type of the study: Scientific-Research 相似文献
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Dana V. Lema 《Medical reference services quarterly》2013,32(4):449-453
ABSTRACTThe types of information required by hospital and clinical staff can be greatly influenced by the geography and culture of the area in which they operate. In some situations, information must be acquired from sources that fall outside the traditional provisions of a medical or reference library. This article provides examples of the unique information needs of clinical staff serving a primarily Native Alaskan and Native American clientele in Alaska. It also presents sources and personnel utilized to meet those information needs outside of traditional reference sources. 相似文献
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Mobile Internet applications and service innovations are changing people's way of life. At the same time, they are also changing the way that people communicate and access information. People who visited libraries to find specific information in the past are now able to find the same information online. As the spectrum of human need grows, the opportunities for librarians to meet these needs are also growing. Libraries will need to be designed to accommodate the changing needs of their users. Mobile library services can meet users' information needs in a fast-paced society. In this investigation we identified 39 university libraries supported by the Ministry of Education's “Project 985” and evaluated their status as mobile library service providers. 相似文献
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《The Reference Librarian》2013,54(59):67-75
Summary Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. This article examines seven misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. The misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement and jargon, communicating with librarians, and caring about competency. 相似文献
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影响我国文献资源共享的主体、客体和中介因素分析 总被引：2，自引：0，他引：2
文献资源共享就是读者通过图书馆馆际合作满足其文献信息需要的实践过程。读者是文献资源共享的主体,文献信息资源是读者开展文献资源共享的客观对象（客体）,图书馆是读者借以从事文献资源共享实践活动的中介。读者的主体性需要和利益是文献资源共享的强大内驱力,读者的主体能力是文献资源共享得以展开、实现和发展的先决条件,图书馆及其系统是决定文献资源共享效率和效益的关键性中介。 相似文献
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《The Reference Librarian》2013,54(79-80):19-34
Summary The world of the reference librarian is changing. As more and more patrons go to the Internet first to meet their information needs, libraries must be there to help them locate and obtain relevant information. Libraries have been experimenting with virtual reference tools for some time. This paper will provide a brief overview of the development of virtual reference services, examine the need for and provide lessons learned from implementing virtual reference services in a major research library. 相似文献
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《The Reference Librarian》2013,54(75-76):45-54
Summary Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented. 相似文献
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《Journal of Web Librarianship》2013,7(4):579-587
ABSTRACT User-centered design is a principle stating that electronic resources, like library Web sites, should be built around the needs of the users. This article interviews Web developers of library and non-library-related Web sites, determining how they assess user needs and how they decide to adapt certain technologies for users. According to the panel, to understand these issues, Web services librarians should (a) give patrons a way to provide feedback on library sites; (b) observe and contemplate technology in a group setting; (c) only adapt technology that addresses a specific patron need; and (d) consider the library Web site as a part of the library, not a replacement for it. 相似文献
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《图书馆管理杂志》2013,53(3-4):531-540
Abstract Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop. 相似文献
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《The Reference Librarian》2013,54(72):179-194
Abstract The breadth and depth of subjects and the size of user population of a major university library demand a well-organized reference service. To manage such diverse disciplines and clientele, librarians rely on each other for shortcuts recorded and saved in a staff-access vertical file. A team approach of sharing useful reference sources helps all reference librarians improve their service to library users. If reference staff can efficiently store and organize fugitive material that can be shared by all staff members, they can use that material to meet immediate ready reference needs, and later develop sophisticated information-access tools such as pathfinders and knowledge bases. 相似文献
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在对医学用户的表达、认识和潜在信息需求三个层次结构进行分析的基础上,探讨适应医学用户表达、认识和潜在信息需求的图书馆信息服务模式体系,并提出满足用户需求的图书馆服务策略。 相似文献
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用户信息需求的多样和多变以及在不同层次用户间分布的不均衡,使了解和掌握用户需求成为图书馆源头工作重要的一环。文章分析了高校图书馆信息服务中信息噪声的来源,提出消除信息噪声的若干举措及其意义。 相似文献