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1.
Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term—security—to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols. 相似文献
2.
《Communication monographs》2012,79(3):376-392
This analysis of the rhetorical styles of New Orleans Mayor Ray Nagin—in the aftermath of Hurricane Katrina—and the former New York City Mayor Rudolph Giuliani—following the destruction of the World Trade Center on September 11—outlines the characteristics of what we term “restorative rhetoric.” We demonstrate how restorative rhetoric functions in situations of natural disasters and acts of terrorism, and we distinguish it from other crisis response frameworks. Through this examination, we establish the features of restorative rhetoric that reflect a clear process for managing these unique crisis situations—whereby image restoration is not the primary goal. Further, we argue that these unique types of crises prompt a unique type of rhetorical response; one that combines strategic communication—to alleviate risk and restore public safety—with a deeper, more humanistic communication—to focus on more substantive issues of crisis leadership. It is this unique response that exemplifies restorative rhetoric. Features of this form of rhetoric include: (1) initial reaction; (2) assessment of the crisis; (3) issues of blame; (4) healing and forgiveness; and (5) corrective action and rebuilding through a rhetorical vision. Finally, we conclude that both Giuliani and Nagin employ restorative rhetoric in an attempt to restore hope after tragedy. 相似文献
3.
Do You Know What It Means to Miss New Orleans? Internet Communication, Geographic Community, and Social Capital in Crisis 总被引：1，自引：0，他引：1
Claire H. Procopio - Claire H. Procopio is an Assistant Professor at Southeastern Louisiana University in the 《Journal of Applied Communication Research》2007,35(1):67-87
This study investigated Internet communication and use in a crisis situation, Hurricane Katrina, to explore the role of the Internet in supporting or diminishing geographically-based community during a crisis. The researchers conducted an online survey of Internet users (n=1192) from the dispersed metropolitan New Orleans area. The survey focused on amount, type, function, and importance of Internet use to creating and maintaining social capital, supporting geographically-based communities, activating social networks, reducing uncertainty, and achieving both expressive and instrumental communication goals. The results indicated that Internet users in a crisis situation went online to seek interactive fora specific to their neighborhoods and to activate weak ties in their social networks. They engaged in more uncertainty reduction behavior when experiencing higher degrees of damage. They turned to the Internet in place of other media as a result of disruptions caused by the crisis. Women valued online expressive communication more than men did. The findings suggest that social capital theorists would benefit from a communication perspective on the Internet. The study also led to the formation of suggestions for emergency preparedness agencies, shelter providers, crisis victims, and online news providers that can improve emergency response. 相似文献
4.
《Government Information Quarterly》2023,40(2):101798
In situations of crisis, governments must acknowledge that communication is a major weapon in their armoury, and can be used to convince the public to accept sometimes stringent measures, while preventing a worsening of the situation by curbing any spread of panic. Theoretically, during a pandemic, fear can be contained at reasonable levels by governments counterbalancing uncertainty with information. However, there is no empirical evidence on how the flow of information during a crisis can influence emotional states among the population. In this process, social media appears to be a valuable tool for governments to observe emotional response in a population. In the light of this and within the context of the Italian government's social media campaign #iorestoacasa (‘I'm staying at home’) launched during the Covid-19 crisis, the current study utilises text analytics to explore the relationship between government and press communication, and the level of fear expressed by citizens through more than 200 thousand #iorestoacasa tweets. The results highlight how the content of the messages evolved in the early part of the outbreak and during the social media campaign. They suggest that in Italy the discussion regarding the efforts made by the European Council to find common solutions for dealing with the emergency has prompted a positive influence on public mood. Conversely, messages about people's individual vulnerability and the associated sense of an external locus of control correlated positively with levels of fear. This study opens new ways to support government communication during a crisis by monitoring public emotional response through social media. 相似文献
5.
《Journal of Web Librarianship》2013,7(4):413-426
Successful disaster response is an exercise in managing human resources under very difficult conditions. Catastrophic disasters can disrupt both the physical communication networks and the social networks critical to efficient response and recovery. While a well-designed disaster plan serves as a framework, it often requires communication and collaboration between responders to adapt it to the situation at hand. Displacement of library staff adds to the chaotic nature of post-disaster communications, increasing the need for collaborative Web spaces to adapt to changing situations. Using case studies of catastrophic disaster response at libraries, this article begins with an analysis of human resource management problems common to disaster response coordinators worldwide. It then discusses Auburn University Libraries’ uses of free Web 2.0 applications in support of library disaster preparation, response, and recovery. While Auburn University's location on the coastal plain of Alabama is vulnerable to both hurricanes and tornadoes, Auburn has so far only needed to respond to small-scale disasters. The devastation suffered by libraries in the paths of Hurricanes Katrina and Rita served to propel Auburn toward a more comprehensive preparedness stance. Disaster planning at Auburn has embraced Web 2.0 applications, such as Google Documents and Google Talk, to introduce redundant communication channels and to allow for efficient collaboration regardless of the location of library responders. By identifying key Web 2.0 applications and properties that are useful for response and recovery efforts, the research in this article may assist other libraries in improving their disaster preparedness. 相似文献
6.
ABSTRACTThis study operationalized Weick’s [(1988). Enacted sensemaking in crisis situations. Journal of Management Studies 25(4), 305–317 and (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38, 628–652] theory of enacted sensemaking to examine the communication processes associated with the Flint Water Crisis of 2014–2015. A content analysis of 389 emails and attachments from a total population of N?=?37,376 pages of publicly released e-mails and documents pertaining to Flint’s water issues, identified examples of failed sensemaking by government officials. These failures hastened and intensified a growing crisis of lead contamination and an outbreak of Legionnaires disease associated with Flint’s municipal water system. Analysis of email messages suggests that strong commitments by top leaders and limited capacity were important factors as were efforts to create and maintain consensus among officials. The Flint Water Crisis offers an important application of sensemaking theory and its utility for both organizational and risk communication scholars and for practical application. The authors emphasize the importance of questioning previous assumptions and commitments, insuring that communication practitioners are involved in decisions, and avoiding over reliance on image repair as a strategic response. 相似文献
7.
Marsha L. Vanderford Teresa Nastoff Jana L. Telfer Sandra E. Bonzo 《Journal of Applied Communication Research》2013,41(1):9-25
In response to Hurricane Katrina's extensive destruction and related public health threats, the Centers for Disease Control and Prevention (CDC) deployed more than 1,000 staff to its emergency operations center and to affected areas. Among them were members of CDC's Emergency Communication System. This paper describes the strategies and tactics used by health communication specialists during the pre-event, response, and post-event stages to address a range of emergency communication exigencies. It highlights three difficult challenges for CDC communication specialists during Hurricane Katrina: rapid dissemination of health messages; adaptation of health messages for diverse audiences, locations, and circumstances; and phasing of key risk messages during the emergency response. 相似文献
8.
国家形象危机中的传播策略分析 总被引：2，自引：0，他引：2
国家形象危机的出现一般有两种情况:一种是与危机事件相伴随的形象危机;一种是传播失当(当传不传和不正确地传播)造成的形象危机。无论哪一种情况出现,国家形象的受损都是不可避免的。为了减轻国家形象受损的程度,或者从根本上避免形象危机的出现,制定科学、有效的危机应对和传播策略是十分必要的。为此需要改变旧有的传播观念;树立危机传播意识;尊重国际传播规律;掌握有效传播的方法与技巧。 相似文献
9.
《Journal of Applied Communication Research》2007,35(1):9-25
In response to Hurricane Katrina's extensive destruction and related public health threats, the Centers for Disease Control and Prevention (CDC) deployed more than 1,000 staff to its emergency operations center and to affected areas. Among them were members of CDC's Emergency Communication System. This paper describes the strategies and tactics used by health communication specialists during the pre-event, response, and post-event stages to address a range of emergency communication exigencies. It highlights three difficult challenges for CDC communication specialists during Hurricane Katrina: rapid dissemination of health messages; adaptation of health messages for diverse audiences, locations, and circumstances; and phasing of key risk messages during the emergency response. 相似文献
10.
Andrew S. Pyle 《Journal of Applied Communication Research》2018,46(3):388-407
The concept of the sojourner has been studied in a variety of contexts, such as business, education, and international aid. However, there is as yet no communication research on the topic of the crisis sojourner. Consequently, the goal of this study was to explore experiences of crisis sojourners to determine what they perceive as effective and ineffective communication in intercultural settings. In-depth interviews were conducted with 20 emergency responders who deploy internationally following events such as the earthquake in Haiti or the Fukushima meltdown. Results showed crisis sojourners from this population were aware of cultural differences and highly alert to the emotional and physical pain of those they were attempting to assist. Furthermore, they were cognizant of cultural norms and had a strong desire to respect local values. These results yield implications for individuals who work as crisis sojourners, and questions about the need for intercultural crisis communication education for those who face such situations routinely. 相似文献
11.
Jack Glascock Ph.D. 《Communication Studies》2013,64(1):29-47
This essay examines approximately 1 1/2 years of opinion page content in The Jasper NewsBoy concerning the dragging death of James Byrd Jr. in June of 1998. The manner of Byrd's murder horrified much of the nation and galvanized public discussion about race relations. The NewsBoy's coverage was an important part of the community's response to the crisis, which ranged from prayer vigils to town hall meetings. This paper sketches a brief outline of the crisis as it unfolded to provide a context for the papers role, followed by an analysis of the NewsBoy's opinion section based on Fishman's methodology for examining crisis communication events. By combining elements of civic journalism and crisis communication, the newspaper helped the town stage a successful image restoration campaign. 相似文献
12.
This essay proposes the notion of the “jazz vernacular” as a tool specific to the Creole culture in New Orleans for understanding racial discourses of disposability both geographically and historically. We argue that the jazz vernacular is a discourse structured by musical repertoire. The jazz vernacular provides a channel for the historical pain of the black diaspora by playing in the background, both literally and figuratively, of communication in and about New Orleans. This essay considers Spike Lee's documentary When The Levees Broke to understand how the jazz vernacular frames hurricane Katrina as well as how it frames Lee's film as an intervention into “neoliberal” racial discourses. We argue that Lee's film utilizes the jazz vernacular as a metadiscourse to reinforce the ways in which residents used jazz to restructure cultural memory around the rhetoric of the dispossessed in New Orleans after Katrina. When the Levees Broke uses testimonials and affective communication to structure the narrative of Katrina through elements of the jazz vernacular like: displacement, embodiment, brashness, and improvisation to connect contemporary Creole New Orleanians to a long history of structural oppression and violence. By harnessing performative elements, Lee's film performs a jazz intervention into neoliberal discourses about freedom, defense, safety, and heroism that contrasts these discourses with the despair and the resistance of black America. Consequently, Lee's use of the jazz vernacular relies on native musical culture to recontextualize what neoliberalism had erased. 相似文献
13.
Jimmie Manning Godfried Asante Lydia Huerta Moreno Rebecca Johnson Benny LeMaster Yachao Li 《Journal of Applied Communication Research》2020,48(4):413-437
ABSTRACT Genders and sexualities continue to remain underexplored in the field of communication studies and the academy in general. This essay examines possibilities for incorporating queer perspectives into communication studies. At the invitation of the Journal of Applied Communication Research editor, 9 communication scholars who use queer theory or queer perspectives in their own work responded to a series of questions addressing how queer theory and perspectives can be used in the discipline, both by those who are new to queer theorizing and those who are looking to expand their knowledge and practices. The answers to these questions provide an understanding of what queer theory is and its relationship with LGBT studies; allow practical considerations for incorporating queer perspectives into communication scholarship in multiple methodological areas; offer considerations for welcoming queer voices in the classroom, the communication discipline, and the larger academy; and indicate several scholarly resources for those who want to learn more about queer theory and LGBT studies. 相似文献
14.
《Qualitative Research Reports in Communication》2013,14(1):53-56
In the current study the authors investigate victims' response to a natural disaster crisis event. Crisis communication research has often considered organizations, but neglected the voice of the victims. Similarly, most crisis research emphasizes the negative outcomes of crisis. Positive communication research and sensemaking theory provide insight into the experiences of crisis victims. Twenty-nine individuals were interviewed from one community in Western Kentucky following a massive ice storm that occurred during January 2009. The remembering emphasis of sensemaking was salient in this study. Victims remembered their overall experience through positive terms and positive interpersonal communication. Communities and organizations alike can use this research to consider how their members may respond to crises and create messages based on these results. 相似文献
15.
[目的/意义]从科学传播与危机传播的角度,分析影响新冠疫情期间科学信息传播效果相关因素,探索影响危机回应选择的策略机制。[方法/过程]利用Python进行数据挖掘和抓取,将具有代表性的十名医学专家作为科学传播信息来源对象,得到疫情期间科学信息的相关数据。进一步结合内容分析法,使用SPSS数据处理软件对新冠疫情期间科学信息传播与应对策略选择影响因素进行分析,得出传播效果与应对策略选择的影响因素模型。[结果/结论]以视频为主的富媒体文本形式对于疫情科学信息传播效果至关重要;内容主题、发布主体、文本形式、内容倾向与科学传播模式都与危机回应策略选择密切相关。基于此,建议在运用科学信息进行危机回应时,要善于运用视频等融媒体形式;在进行危机回应策略的选择时,需要考量文本特征选用不同科学传播模式,避免出现策略选择失当造成应对效果偏差。 相似文献
16.
Past theorizing on causes for embarrassing situations has not taken the context of the relationship into account. This study takes exception to that oversight and examines embarrassment within the context of romantic relationships. Respondents (n = 199) were asked to identify embarrassing situations caused by romantic partners. Responses were content analyzed and three major categories were found: revealing relational secrets, inappropriate actions and awkward situations. All of these situations were considered to be breaches of relational privacy, where the partner made something public that was expected to be kept private between the couple. Respondents were also asked to assess the impact frequency of embarrassment has on feelings of relational quality and relational communication satisfaction. Gender, length of relationship, and currency of relationship were also considered. Using canonical correlations, the findings show that current relationships are longer, have less embarrassment and have higher levels of relational quality as well as satisfaction with relational communication. While past relationships are perceived to be shorter, have more embarrassment and have lower levels of relational quality as well as satisfaction with relational communication. Interpretations of these results are offered, in light of relational privacy issues. 相似文献
17.
《Public Library Quarterly》2013,32(3-4):189-198
SUMMARY While life's everyday occurrences in libraries leave us with a disaster situation, nothing could have prepared libraries for the magnitude of Hurricane Katrina. Devastating winds, flooding, and destruction to the area infrastructure required a type of response seldom experienced. By revisiting the responses in minor to catastrophic disasters, there are lessons to be learned. Some lessons serve as a source for prevention for potential disaster situations, rehabilitation in localized disasters, and reinvention when libraries are reduced to rubble. 相似文献
18.
Julia T. Wood 《Journal of Applied Communication Research》2013,41(2):188-191
This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response. 相似文献
19.
Haley Kranstuber Horstman Ryan Maliski Alexie Hays Joy Cox Amy Enderle Leslie R. Nelson 《Communication monographs》2016,83(3):326-348
Recent narrative theorizing suggests that humans process their difficult experiences by not only creating stories—called individual narrative sense-making (NSM)—but also by telling those stories with others—called communicated narrative sense-making (CNSM). The present study investigated the relationship between individual and communicated NSM to understand the effects of interpersonal communication on intrapersonal meaning-making and well-being. In this longitudinal, laboratory-based study, 62 mother–daughter pairs wrote and discussed stories of daughters’ difficulty. Findings revealed that CNSM—particularly turn-taking, coherence, and daughters’ perspective-taking—predicted increased positivity in daughters’ stories over time, suggesting that CNSM contributes to “re-authoring” of individual stories. Limited effects emerged for CNSM and well-being. Findings expanded knowledge about the interconnections between intrapersonal and interpersonal communication, and well-being. 相似文献
20.