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1.
Improving how knowledge is leveraged in organizations for improved business performance is today considered as a major organizational change. Knowledge management (KM) projects are stigmatized as demanding, fuzzy and complex, with questionable outcomes—more than 70% of them do not deliver what they promised. A case of Samsung Electronics mobile branch we present shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Both organizations and academia can stand on the shoulders of giants as previous experience and research in that area is rich. Adding the KM flavor to such organizational change is the goal of this case study; the learning outcomes include a six-step KM solution design method, a justification for the business process level of analysis and managerial action, and the need for modest and just-do-it approach when introducing KM-related organizational interventions. 相似文献
2.
Implementing knowledge management (KM) projects or knowledge-sharing philosophies in organizations require significant organization change. Because the introduction of change is difficult, leaders have been encouraged to proactively prepare their organizations and its members as they begin one of these initiatives. As the first step in this process, managers should comprehensively examine their organization's underlying readiness to embrace these initiatives. Unfortunately, the measurement of an organization's readiness for KM initiatives poses significant challenges because no known instrument is available to do so. Accordingly, this study drew on the KM and organizational change literature to take a first step in the development of a synergistic instrument that measures readiness for KM and applied it in an organizational setting. 相似文献
3.
Phrases such as ‘knowledge-intensive organizations’ (KIOs) and ‘knowledge-intensive firms’ (KIFs), have recently found common usage, describing the distinct activities and attributes of some organizations. But a review of the literature reveals a lack of consensus among scholars and practitioners on the definition of KIOs. What is also absent from the discussion is an agreement on the factors that differentiate KIOs from non-KIOs, and how those factors affect knowledge management (KM) theory and practice. The objective of this paper is to extend a typology of KIOs as a preliminary step to conducting research on these types of organizations. With the typology of KIOs presented in this paper, we hope to provide a basis of distinguishing these organizations from other organizations, and also to allow one to perform comparative organizational analysis. The typology will also help researchers identify which of the organizations are knowledge-intense, and the nature of their knowledge-intensity, so that they help these organizations in designing appropriate KM tools. 相似文献
4.
Knowledge management (KM) is based on contextual factors of the organization, such as human resources, organizational culture, and organizational structure, developed separately by the organizations. This research aims to identify clusters for the development of these contextual factors. The research was based on an instrument containing questions that evaluate the degree of development of the contextual factors of the organization. We collected data from 78 companies of the Brazilian automotive industry, and analyzed them from multivariate techniques of factor analysis, cluster analysis, and discriminant analysis. The research results present four distinct clusters for the development of the contextual factors that support KM. The mapped clusters indicate that a small group of companies are innovative and explorative of knowledge and lead the industry’s creative process, while the other two groups, called exploitative and retardative companies, follow the development proposed by the companies of the two first groups. 相似文献
5.
This paper examines the current knowledge management (KM) research through the lens of Churchman's inquiring systems. These inquiring systems are ideal foundations from which to view KM and its associated research because knowledge creation and organizational learning are critical elements of KM. Churchman proposed that organizations should support knowledge creation and learning through emphasis on problem structure and appropriate inquiring strategies. This paper discusses the characteristics of Churchman's inquirers, the problem structure for which they are most appropriate, and presents examples of each. Then, examples of previous research that share characteristics of the most complex inquirers are discussed. Organizational benefits from the inquiring system approach and guidelines for future research are suggested. 相似文献
6.
在"互联网+"协同创新背景下,基于跨组织知识转化SECI拓展模型,采用模糊层次分析法(FAHP)计算获得相关指标对跨组织知识转化知识价值增值的重要性程度,并对关键因素进行分析和探究,从而为促进"互联网+"协同创新背景下跨组织知识转化,以及提高知识增值提出相关管理建议。研究表明:(1)在跨组织知识转化各过程中,外部知识内部化对知识增值的影响最大,其次为内部知识外部化过程,外部环境相对最小;(2)组织结构和知识吸收能力、组织开放性和知识传递能力、组织网络嵌入性为各跨组织知识转化过程中影响知识增值的关键因素;(3)跨组织知识转化中的知识增值主要受到组织自身属性及其能力的影响。 相似文献
7.
Knowledge management (KM) in project-based organizations has received substantial attention in recent years, as knowledge processes are insufficiently supported within the organization as a whole. This study specifically focuses on the project actor’s role in managing knowledge. From an actor’s perspective, the problems raised by knowledge embeddedness are identified as a key issue to link project knowledge and organizational knowledge. A conceptual framework is developed that addresses three different aspects of knowledge embeddedness: a relational dimension, a temporal dimension and a structural dimension. Three cases are studied, covering varying forms of organizations in different areas (a consulting firm, an R&D department and an industrial business unit). The results concerning the relational dimension indicate that project actors re-build the network of relationships supporting knowledge. Regarding the temporal dimension, and specifically in their professional field, actors frame professional knowledge related to their project experience. However, actors fail to surmount the problems raised by the structural dimension of knowledge embeddedness. The resulting recommendations for KM concern both Human Resource Management practices and organizational design. 相似文献
8.
Researchers have emphasized on the need for advances in knowledge management (KM) research to better understand how organizations accrue benefits from their knowledge resources. Thus, an integrated approach, rooted in the theoretical streams of knowledge-based view, KM and institutional theory, is proposed to explain how a successful KM program creates value. The approach discusses four organizational capabilities that firms need to develop simultaneously to create KM-enabled value, and identifies possible organizational actions to develop these capabilities. Various feedback and feed-forward processes, originating inside as well as outside the firm, integrate these capabilities into a KM-enabled value creation cycle (VCC). Key propositions were developed, and were examined with the help of three case studies. 相似文献
9.
Knowledge as a valuable asset of organizations is increasingly incorporated into thinking about strategy. Studies of knowledge management (KM) suggest that executives engaged in decision making often have a slender understanding of the strategic significance of knowledge. When addressing the challenge of explicating and designing a knowledge strategy, logics of codification and personalization have been differentiated and commended. The paper draws upon evidence from four case studies to identify factors that shape the evolving contexts of knowledge strategies. It is in these contexts that the challenge of continuously reviewing and revising the mix of codifying and personalizing aspects of strategic KM is practically accomplished. The cases are analysed with reference to external competition, leadership, organizational politics, culture and technology as a basis for advancing a more dynamic framework for the analysis of knowledge strategies. 相似文献
10.
Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the issues of KM have been widely discussed by numerous researchers, there is a paucity of studies pertaining to KM adoption and practice for the life insurance industry. Therefore, this paper aims to investigate the main factors affecting the life insurance business in adopting and applying KM. An exploratory field study utilizing an inductive methodology involving a multiple-case study approach was undertaken by conducting interviews with 10 key knowledge workers from life insurance enterprises in various stages of KM development and use. We utilized content analysis techniques to identify the factors with their associated variables and further developed a research model. This study offers a comprehensive model for future KM research and provides managerial implications for organizations, particularly life insurance enterprises, to better realize the worth of KM and the possible impediments involved in the processes of adopting and implementing KM. 相似文献
11.
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors 总被引：1，自引：0，他引：1
Aurora Garrido-MorenoAuthor Vitae Antonio Padilla-MeléndezAuthor Vitae 《International Journal of Information Management》2011,31(5):437-444
Customer relationship management (CRM) and knowledge management (KM) have become key strategic tool for all companies, especially in the current competitive environment. Moreover, customer knowledge is an important issue for CRM implementation. Reviewing the literature, we found many studies that analyze the crucial role played by KM initiatives as determinants of the success of CRM. Moreover, we found also diverse studies that show high rates of failure when implementing that strategy, so there is still no integrated conceptual framework to guide companies to their successful implementation. In this paper, with data of 153 Spanish hotels, we examine the relationships between KM and CRM success using a structural equation model. The main contribution is that having knowledge management capabilities is not sufficient for the success of CRM, but there are other factors to consider. In particular, organizational factors indeed impact CRM success and they appear to be intermediaries of the impact of other factors (KM capabilities/technological/customer orientation factors) in the success of CRM (in financial and marketing terms). 相似文献
12.
Tacit knowledge has long been considered instrumental to competitive advantage of organizations. However, whether knowledge workers will share their tacit knowledge may depend on the extent to which they internalize knowledge and the degree of a fit among certain task, technology, and individual factors. First, drawing from Adaptive Control of Thought theory, we develop Knowledge Internalization as the process an individual transforms his/her declarative knowledge into procedural knowledge. Second, based on the Task and Technology Fit theory, we propose a notion of Individual-Task-Technology Fit whose components include knowledge self-efficacy, preference for personalization knowledge management (KM) strategy, availability of appropriate KM systems, and task variety. The path analysis with a sample size of 259 confirms that both constructs positively affect tacit knowledge sharing. 相似文献
13.
While knowledge management (KM) has been widely discussed by many academics and practitioners, measurement is undoubtedly the least developed aspect of KM due to the intangibility of knowledge assets. It is of paramount importance to establish performance measures at different stages of KM implementation even from the beginning so that its effectiveness can be identified. This paper thus serves to explore KM performance measurement from the angle of KM process effectiveness. Through the data collected from 289 managers in the Malaysian telecommunication industry, where KM implementation is just beginning to take place, significant interactions were found between four of the five proposed KM preliminary success factors (i.e. business strategy, K audit, K map, KM team) and all four KM elements of strategies (i.e. technology, culture, leadership, measurement) with KM process effectiveness. The findings of this study serve as a guide for organizations in driving their KM journey and reaching their destinations even at the beginning stage of their KM implementation. 相似文献
14.
The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to 15 credit unions in North America revealed that an overall level of KM maturity is at an early stage of development, but there are signs of future improvement. Credit unions operate in a highly competitive, knowledge-intensive financial industry and experience various pressures to increase their efficiency, which they can achieve through the implementation of KM solutions. Despite the absence of official KM strategies, KM projects were introduced locally in order to fill particular knowledge gaps. The availability of IT infrastructure and the implementation of KM-related technologies alone are insufficient to ensure universal success of organizational KM activities. Credit union managers periodically access and use academic research in their decision making. At the same time, they prefer accessing scholarly knowledge in translated form from books, practitioner magazines, and consultants. It was concluded that organizations competing in the knowledge-intensive sector have an inner need for KM solutions. 相似文献
15.
The Holy Grail in strategic management is the Dynamic Capability (DC) of organizations to realize sustainable competitive advantage. This requires organizations to continuously sense market changes and adapt their resources and routines accordingly, for which they are heavily dependent on knowledge. Knowledge as an antecedent for DC is, however, understudied. Inspired by the recognition of knowledge as an antecedent for DC, this paper sets out to uncover how organizations can foster DC from a knowledge management (KM) perspective. In an empirical survey on 55 knowledge-intensive organizations, we studied DC in organizations from two key perspectives on knowledge: formal, through the adoption of KM policies, and informal, through the availability of social capital. Our research results show that, although a formal KM approach strengthens DC, the availability of social capital appears unrelated to DC. The paper concludes with a practical outlook on advancing DC. 相似文献
16.
Knowledge management (KM) in information technology outsourcing (ITO) is important to the organizations which pursue long-term strategic benefits and innovation. Effective KM mechanism in outsourcing enables both parties to continuously exchange knowledge and promotes collective learning. This paper investigates the role of Lean principles in supporting KM in ITO relationships. Drawn from the knowledge-based view of the firm, knowledge accessing and knowledge integration and utilization are identified as two key KM processes in outsourcing. Three case studies conducted in different service industries with 18 interviews indicate that the two KM processes were supported by four Lean principles: respect for people, continuous improvement, systems thinking, and proactive behavior. Those principles can be implemented with different tools at different organizational levels. This study reveals the relevance between Lean and KM in ITO relationships, which has not been reported by the KM literature. It also provides implications to ITO practitioners for the implementation of Lean principles. 相似文献
17.
Knowledge is distributed unevenly through most enterprises. Hence, flows of knowledge (e.g., across time, people, locations, organizations) are critical to organizational efficacy and performance under a knowledge-based view of the firm. However, supported principally by narrative textual theory in the emerging knowledge management (KM) field, the researcher has difficulty describing how different kinds of knowledge will flow through various parts of an organization. This causes difficulty also for predicting the effects of alternate approaches to dispersing knowledge that ‘clumps’ in various areas. This problem is also manifest for the KM professional, who lacks clear theory or tools to anticipate how any particular information technology or other managerial intervention may enhance or impede specific knowledge flows in the enterprise. In this expository article, we build upon a steady stream of research in computational organization theory to develop agent-based models of knowledge dynamics. This work draws from emerging theory for multidimensional representation of the knowledge-flow phenomenon, which enables the dynamics of enterprise knowledge flows to be formalized and emulated through computational models. This approach provides the means for knowledge-flow processes to be visualized and analyzed in new ways. Computational experimentation enables the performance of many alternate process designs and technological interventions to be compared through examination of dynamic models, before committing to a specific approach in practice. We illustrate this research method and modeling environment through semi-formal representation and agent-based emulation of several knowledge-flow processes from the domain of software development. We also outline key directions for the new kinds of KM research and practice elucidated by this work. 相似文献
18.
组织的知识转化、知识特征及其作用机制 总被引：6，自引：0，他引：6
本文认为组织的知识转化是组织自身发展的内在要求;而在适应环境压力的过程中,组织形成了自己的知识特征;组织发展的过程是组织知识的动态转化与组织的知识特征相互作用的过程。通过这个过程,组织的知识特征与组织形态相匹配。 相似文献
19.
基于知识转移过程理论和技术联盟过程中所呈现的特征和相关影响因素,提出了技术联盟知识转移影响因素概念模型。通过实际采集的数据对技术联盟过程中影响知识转移效果的因素进行实证分析,采用简效适配测量与绝对适配测量相结合的分析方法对模型数据进行整体适配度检验。研究结果表明：知识转移实施过程显著影响知识转移效果;对于潜在变量知识转移实施过程来说,知识转移投入、知识转移方式和知识转移情境适应性对其有显著的正向影响作用;联盟双方的信息对称性对组织知识识别能力有正向显著作用,组织的知识识别能力对知识转移实施过程的直接影响不显著,但通过正向显著影响知识转移方式而对知识转移过程有间接的促进作用;知识源的知识转移能力和知识接收方的知识吸收能力对知识转移情境适应性有正向的积极影响。最后本文根据以上研究结果提出了技术联盟知识转移效果的影响路径以及促进技术联盟知识转移效果的对策建议。 相似文献
20.
基于知识转移过程理论和技术联盟过程中所呈现的特征和相关影响因素,提出了技术联盟知识转移影响因素概念模型.通过实际采集的数据对技术联盟过程中影响知识转移效果的因素进行实证分析,采用简效适配测量与绝对适配测量相结合的分析方法对模型数据进行整体适配度检验.研究结果表明:知识转移实施过程显著影响知识转移效果;对于潜在变量知识转移实施过程来说,知识转移投入、知识转移方式和知识转移情境适应性对其有显著的正向影响作用;联盟双方的信息对称性对组织知识识别能力有正向显著作用,组织的知识识别能力对知识转移实施过程的直接影响不显著,但通过正向显著影响知识转移方式而对知识转移过程有间接的促进作用;知识源的知识转移能力和知识接收方的知识吸收能力对知识转移情境适应性有正向的积极影响.最后本文根据以上研究结果提出了技术联盟知识转移效果的影响路径以及促进技术联盟知识转移效果的对策建议. 相似文献