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承诺感知的相互性影响在KIBS企业与组织顾客间的合作创新过程中具有非常重要的作用。依据相互性理论,基于245个KIBS企业合作创新项目的调研数据,运用实证分析方法,从承诺感知视角嵌入,探讨了KIBS企业承诺感知与组织顾客承诺感知之间的相互性影响,并深入剖析了KIBS企业专用性投资的中介作用和KIBS企业人际信任的调节作用。结果表明：（1）合作创新中企业间的承诺感知存在显著的相互性影响;（2）KIBS企业专用性投资在其承诺感知对组织顾客承诺感知正向影响作用过程中起到完全中介作用,在其承诺感知与人际信任交互效应对组织顾客承诺感知正向影响作用过程中起到部分中介作用;（3）KIBS企业人际信任在KIBS企业承诺感知对其专用性投资的影响过程中起到正向调节作用;（4）KIBS企业人际信任在组织顾客承诺感知对KIBS企业承诺感知的影响过程中起到负向调节作用。 相似文献
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以KIBS企业与组织顾客合作创新项目为对象,从组织顾客的破坏性视角嵌入,通过问卷调查深入剖析投机性行为与不公平行为两种组织顾客破坏性行为对组织间合作的影响并揭示其具体的作用机制。结果表明：投机性行为、不公平行为对组织间合作均具有明显的负向作用;组织信任对组织间合作具有明显的促进作用,而组织冲突则具有明显的抑制作用;投机性行为通过降低组织信任、激化组织冲突的部分中介作用进而负向作用于组织间合作;不公平行为通过降低组织信任、激化组织冲突的完全中介作用进而负向作用于组织间合作。 相似文献
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Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems 总被引：16，自引：0，他引：16
Over the last years, there has been a significant increase in the attention paid to the activities of knowledge-intensive business services (KIBS). KIBS produce and diffuse knowledge, which is crucial for innovation processes. The paper gives an overview of the role and function of KIBS in innovation systems and their knowledge production, transformation and diffusion activities. Focusing on innovation interactions between manufacturing small- and medium-sized enterprises (SMEs) and KIBS, the empirical analyses grasps KIBS position in five regional contexts. The analysis leads to the conclusion that innovation activities link SMEs and KIBS through the process of knowledge generation and diffusion. 相似文献
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This paper addresses the marketing approaches adopted by Knowledge-Intensive Business Services (KIBS) companies, whose main production factor and outcome is knowledge. Given the key role that client-provider cognitive interactions play in the provision of such services, the study adopts the conceptual framework of Service-Dominant (S-D) logic, that the recent literature considers being fully in line with the core characteristics of KIBS companies. Starting from the assumption that service is the fundamental basis of any economic exchange, this logic suggests a shift from the traditional ‘market to’ approach, which has been developed for tangible goods, to a ‘market with’ approach, where customers and providers collaborate along the whole marketing process. The research was carried out by means of a multiple case study of 20 small computer services companies in Italy, and aimed to understand if (and to what extent) the marketing initiatives of such companies are consistent with the S-D logic, and to discuss the major challenges that they have to face in order to follow the new logic. 相似文献
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The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS or other knowledge-intensive organisations. In addition, the concept of knowledge-intensity has no significant managerial use. This paper aims to widen the existing understanding about the concept of knowledge-intensity and take a step towards its operational application and managerial usefulness. Methodologically, two steps are carried out. First, a conceptual study based on intellectual capital literature and literature on knowledge-intensive firms is carried out. Second, an interview study (n=8) is carried out to empirically examine the role of knowledge assets in selected KIBS organisations. This paper contributes by tackling the vagueness of the concept of knowledge-intensity: the paper demonstrates that there are different types of ‘knowledge-intensity profiles’ among KIBS companies and that knowledge assets can be used as an analytical framework to identify the sources of value creation. 相似文献
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管理机制技术知识资产与企业市场绩效 《科学学研究》2017,35(5):754-762
管理机制和技术知识资产对企业市场绩效具有重要的影响。本文采用中国上市公司2009-2014年的数据,分析技术知识资产对企业市场绩效的作用,以及管理机制在此过程中的差异性作用。研究发现：技术知识资产对企业市场绩效具有显著的正向影响;激励机制在技术知识资产转化为市场绩效的过程中起到显著的正向调节作用,其中CEO薪酬水平的调节作用强于CEO持股比例;监管机制中的外部董事持股比例起到正向的强化作用,而两职分离起到弱化的调节作用。本文的研究结论从理论上深化了对管理机制与技术知识资产间关系的认识,同时对企业市场绩效的提升也具有重要的实践意义。 相似文献
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Purpose – This paper aims to explore the role of internal and external knowledge-based linkages across the supply chain in achieving better operational performance. It investigates how knowledge is accumulated, shared, and applied to create organization-specific knowledge resources that increase and sustain the organization’s competitive advantage. Design/methodology/approach – This paper uses a single case study with multiple, embedded units of analysis, and the social network analysis (SNA) to demonstrate the impact of internal and external knowledge-based linkages across multiple tiers in the supply chain on the organizational operational performance. The focal company of the case study is an Italian manufacturer supplying rubber components to European automotive enterprises. Findings – With the aid of the SNA, the internal knowledge-based linkages can be mapped and visualized. We found that the most central nodes having the most connections with other nodes in the linkages are the most crucial members in terms of knowledge exploration and exploitation within the organization. We also revealed that the effective management of external knowledge-based linkages, such as buyer company, competitors, university, suppliers, and subcontractors, can help improve the operational performance. Research limitations/implications – First, our hypothesis was tested on a single case. The analysis of multiple case studies using SNA would provide a deeper understanding of the relationship between the knowledge-based linkages at all levels of the supply chain and the integration of knowledge. Second, the static nature of knowledge flows was studied in this research. Future research could also consider ongoing monitoring of dynamic linkages and the dynamic characteristic of knowledge flows. Originality/value – To the best of our knowledge, the phrase ‘knowledge-based linkages’ has not been used in the literature and there is lack of investigation on the relationship between the management of internal and external knowledge-based linkages and the operational performance. To bridge the knowledge gap, this paper will show the importance of understanding the composition and characteristics of knowledge-based linkages and their knowledge nodes. In addition, this paper will show that effective management of knowledge-based linkages leads to the creation of new knowledge and improves organizations’ operational performance. 相似文献
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《Research Policy》2019,48(7):1633-1646
Drawing on data from an original survey of UK and US publicly traded knowledge-intensive business services (KIBS) firms, we investigate what types of KIBS firms collaborate with universities and consider the collaboration important for their innovation. First, we find that science-based KIBS firms (those engaged in a science, technology, and innovation [STI] mode of organizational learning), like science-based manufacturing firms, are active collaborators with universities for innovation. This relationship is further enhanced if these firms also provide highly customized services. Second, in contrast to the existing literature suggesting that firms engaged in a doing, using, and interacting (DUI) mode of organizational learning do not regard collaboration with universities as important for their innovation, we find that KIBS firms engaged in a DUI mode of organizational learning and offering highly customized services are active collaborators with universities for innovation, despite the fact that they may not possess highly formalized scientific knowledge. These findings suggest that KIBS firms co-create knowledge with universities differently than manufacturing firms. Moreover, the findings highlight the wide variety of roles that KIBS firms play in innovation networks with universities. 相似文献
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In this paper, we study the relationship between organizational culture and knowledge management strategy in Pars Oil, an Iranian oil refining public company. The Denison organizational culture model is used. The model measures four essential traits of culture and leadership: involvement, consistency, adaptability, and mission. Each of these traits has three indices providing a richness of detail about the trait. Data collection method is a survey using a suitable questionnaire. The results of data analysis show that there are significant relationships between four dimensions of knowledge management strategies (creation and transfer of knowledge) and organizational culture in the organization studied. Moreover, the results of ranking the factors influencing the knowledge management strategy show that the priority and importance of the organizational culture traits based on their effects on knowledge management strategy are, respectively, participation, adaptability, consistency, and mission cultures. 相似文献
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顾客知识管理及其对竞争优势的贡献 总被引：6，自引：1，他引：6
顾客知识管理不同于知识管理,也有别于顾客关系管理.知识管理聚焦于组织内部员工之间的知识共享;顾客关系管理聚焦于公司收集到的结构化的交易数据;而顾客知识管理则聚焦于驻留于顾客心中的知识.顾客知识能力是一种潜在的竞争优势来源,通过适当的开发和培育,它能够提高新产品的成功率,而且能够在竞争对手之前捕获市场机会. 相似文献
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随着互联网的发展,激发虚拟品牌社区中有利于企业的知识创新,成为企业应对动态市场环境而实施创新战略的关键。本文基于C2C与B2C虚拟品牌社区中用户探索性/应用性学习和用户创意组合管理的视角,构建了激发有利于企业知识创新的理论模型。实证发现:C2C与B2C虚拟品牌社区会对用户探索性/应用性学习方式产生差异影响,相对于B2C虚拟品牌社区有利于用户的应用性学习,C2C虚拟品牌社区倾向于用户的探索性学习,而探索性学习更有利于激发用户知识创新能力;进一步,用户知识创新能力对激发用户产生有利于企业知识创新的作用并不显著;但是,用户创意组合管理在用户知识创新能力对激发有利于企业知识创新的关系中起到显著的正向调节作用。本研究为企业实施用户知识管理创新战略提出了有价值的启示。 相似文献
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平台型企业作为互联网经济时代典型的新组织形态,在促进组织间基于平台的知识活动和价值创造方面优势明显,但从知识治理视角探究平台型企业促进知识共享和价值共创的机制的研究较少。本文在平台情境下分析知识治理对价值共创的影响机制,并探究知识共享在知识治理和价值共创间的中介作用。通过对中国部分平台型企业及其用户的220份问卷数据进行实证检验现,市场型和层级型知识治理对价值共创和知识共享具有积极的影响,社会型知识治理对价值共创和知识发共享的影响不显著;知识共享分别在市场型和层级型知识治理和价值共创的关系中发挥中介作用,在社会型知识治理和价值共创关系中不发挥中介作用。 相似文献
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The paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed on the basis of the findings of a multiple case-study investigation involving 15 Italian and Polish KIBS companies. The study confirms that KIBS firms follow various approaches to acquire knowledge for innovation: some companies adopt a passive behaviour (i.e. innovative ideas come as a kind of side effect of their daily business activities), while others an active one (namely, they actively search for new ideas originating from various sources); some rely more on internal resources (employees, in-house R&D, internal documents, etc.), while others on external sources (clients, suppliers, service providers, universities, etc.). The results of the study have implications both for research and management that are discussed in the conclusions. 相似文献
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In the last decade, there has been increasing pressure on academic laboratories to produce practical results. The last 10 years also have seen a growing interest in knowledge management, a management discipline believed to enhance organizations’ innovative capability by the sharing and creation of knowledge. While most knowledge management cases refer to the business setting, we believe that the introduction of these practices can also enhance knowledge creation and knowledge sharing within and among research units. This paper focuses on a pilot study being conducted at a Japanese public graduate university – JAIST – under a Center of Excellence (COE) program that was established to bring the performance of research laboratories up to a world class level in productivity by applying the theories and tools of knowledge science. This study is a cooperative effort between the School of Knowledge Science, doing research on knowledge management and systems, and two research laboratories in the School of Materials Science, doing basic and applied research on materials science. The goal of this project is to enhance materials science students’ capabilities so that they become successful creators of new scientific knowledge. A group of seven graduate research students volunteered for the study. As one of the first steps, we introduced a formal and periodic written reporting system that motivates students to think strategically about their experiments, helps them to improve their communications skills, and enables students to self-evaluate their skills and supervisors to evaluate the students’ skills as well as monitor their progress and developments in a formalized way. Since the project is relatively new, these preliminary results are associated with a generalized awareness and participation of the students in the project. However, we are expecting to obtain more concrete results, that is, quantifiable improvements in scientific production, in the near future. 相似文献
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国有企业创新活力低的原因之一在于没有对其密集型服务(KIBS)部门进行有效的创新激励。虽然一般显性契约设计能够在一定程度上提高KIBS部门创新动力,但由于KIBS部门以及知识产品生产的特点,会使其创新活动存在短期行为。在分析知识产品创新特性的基础上,从多任务委托代理的角度出发,结合声誉机制建立国有企业KIBS部门创新动态激励模型。研究结果显示项目周期之间和创新努力之间的相关性对KIBS部门创新有着显著的影响,随后提出了相关建议。 相似文献
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It is often argued that small–medium enterprises (SMEs) do not manage knowledge the same way as large firms, but may need appropriate approaches to capture and exploit external knowledge effectively. This paper compares two opposite approaches to knowledge management (KM): one is called ‘deliberate’ or ‘planned’, and the other ‘emergent’. These approaches are analysed with reference to the management of knowledge pertaining to client–supplier relationships, which are particularly important in the case of small companies providing knowledge-intensive business services (KIBS). A case study of a small KIBS company is illustrated, which has developed two different projects, based on different approaches to KM, for managing knowledge referring to clients. The case shows that, for a small company, an emergent approach to KM can be more suitable than a deliberate one for managing such knowledge. The implications of this result for KM research and practice are then examined. 相似文献