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1.
Information professionals and librarians have been studying, discussing, and developing digital libraries for more than two decades, but understanding ultimate use of images from digital libraries remains a mystery for many of them. Most articles written on digital library use focus on users’ search retrieval needs and behavior. Few mention how digital library patrons use the images they request. Like many digital libraries, archives, and special collections, the University of Houston Digital Library makes high resolution images available to its patrons. Image delivery is achieved by an automated system, titled the Digital Cart Service. An unexpected benefit of the Digital Cart Service is the reporting mechanism that produces data that includes intended use information. This article discusses the analysis of this data to determine why images were used, what products were created from the images, and what implications this has on digital library management. The authors believe that answering these questions creates an environment in which digital library innovators can better promote and design digital libraries, and describe and select the content in them.  相似文献   

2.
In 2014, Sam Houston State University Library librarians distributed a survey to students, faculty and staff to better understand how the university community was using library materials for recreational reading. The survey found that patrons had preference for print materials with a growing interest in other formats. A significant number of respondents did not view the library as a source of recreational reading materials; those who did read across a broad swath of genres. Greater understanding of patron recreational reading preferences empower the library to expand the library collection to meet all patron demands.  相似文献   

3.
To meet rising patron expectations and to promote library collections and services, libraries are contemplating or implementing article delivery services to same-campus patrons from journal articles held locally. This article describes The Pennsylvania State University Libraries’ electronic delivery of articles from in-house print collections. It also summarizes a survey of the Committee on Institutional Cooperation interlibrary loan directors about the article delivery services at their institutions.  相似文献   

4.
《The Reference Librarian》2013,54(75-76):265-278
Summary

Problem/difficult patron incidents that occur in libraries are on the rise. Library administrators and library employees have attempted to decrease the number of incidents by providing staff training and formulating policies and rules to control the situation. The purpose of this article is to share the proactive steps that the Education and Behavioral Sciences Library, Penn State University Libraries, took to prevent or decrease the incidences of difficult patrons as the library prepares to relocate. The focus was on assisting the frontline staff members, who work on the reference desk, to acquire the competencies they need to provide consistent quality reference services to patrons, and to reduce incidences of unsatisfied, difficult, and problem patrons.  相似文献   

5.
During the spring of 2010, the University of Houston Libraries Digital Services Department began an initiative to promote existing and upcoming collections in the University of Houston Digital Library and drive traffic to the online repository. Spurred by an OCLC report (De Rosa et al. 2005) that only two percent of college and university students began research by consulting library resources, University of Houston Digital Services staff sought to add content from the University of Houston Digital Library to Wikipedia in order to insert primary source digital materials into the research workflow of students and faculty. As a result, referrals from Wikipedia to the University of Houston Digital Library have increased significantly and the pilot project is now the basis for an ongoing University of Houston Digital Services program. The structure and direction of the pilot project were a collaborative effort between University of Houston Digital Services staff and a University of North Texas Library and Information Science intern participating in the University of Houston Digital Services Digital Library Internship Program. Through this case study the authors cover the evolution of the University of Houston Digital Services Wikipedia pilot project and its growth into a permanent program. The authors also outline the workflows and procedures of the project and describes in detail the challenges and successes of the pilot Wikipedia project at University of Houston Digital Services. Included are lessons learned for libraries and cultural institutions interested in establishing a similar program.  相似文献   

6.
The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.  相似文献   

7.
This article covers the use of Quick Response (QR) codes to provide instant mobile access to information, digital collections, educational offerings, library website, subject guides, text messages, videos, and library personnel. The array of uses and the value of using QR codes to push customized information to patrons are explained. A case is developed for using QR codes for mobile delivery of customized information to patrons. Applications in use at the Libraries of the University of Utah will be reviewed to provide readers with ideas for use in their library.  相似文献   

8.
This article covers the use of Quick Response (QR) codes to provide instant mobile access to information, digital collections, educational offerings, library website, subject guides, text messages, videos, and library personnel. The array of uses and the value of using QR codes to push customized information to patrons are explained. A case is developed for using QR codes for mobile delivery of customized information to patrons. Applications in use at the Libraries of the University of Utah will be reviewed to provide readers with ideas for use in their library.  相似文献   

9.
ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.  相似文献   

10.
This article demonstrates how Facebook, a popular social networking Web site, provides libraries with the opportunity to develop an outreach presence and information portal within an online community. While much of the recent literature examines Facebook and defines its potential use within libraries, this article focuses on the use of Facebook's newest feature: customizable Facebook Pages. In December 2007, librarians at the State University of New York at Buffalo began exploring the use of Facebook Pages to virtually reach out to patrons and market library services. Based on user response and Page statistics, librarians found the use of Facebook Pages provided a welcome extension of services and a unique form of outreach that reached beyond the campus community. Through a University at Buffalo Libraries Page on Facebook, librarians can update and inform students, faculty, and staff of new events, workshops, library services, and resources. Librarians at the University at Buffalo maintain an active online community that reaches more than 300 fans. Fans provide discussion and feedback regarding library services, offering a more interactive extension of the Libraries homepage. This article explains the design process, including the use of third-party and custom applications. Challenges, ideas, and user response in regards to the use of Facebook Pages in a library setting are also presented.  相似文献   

11.
Libraries have always been places where individuals feel free to explore new ideas and seek out information in the pursuit of creative and intellectual growth. Fear of exposure or surveillance could threaten an individual's inclination to search for and access information. Understandably then, privacy is understood to be a core professional responsibility of librarians. This study builds on a national report and a qualitative study, completed in the United States, which explored librarians' attitudes on privacy. Adding a Canadian voice to the literature, this study examines survey results from academic librarians in Canada on their perceptions and attitudes related to library practices and online privacy behaviors. Overall, Canadian academic librarians believe that protecting patron privacy and educating patrons about issues related to online privacy is important. However, many Canadian academic librarians doubt that libraries are doing all they can to protect patron privacy. Academic librarians stand to gain knowledge and understanding of peer attitudes toward online privacy, as well as how patron privacy is being advocated for and protected on university campuses across Canada. The results will guide future library policies and programming aimed at creating an environment where privacy rights are protected and patrons can make informed choices about their online actions.  相似文献   

12.
Veterans are a unique population that can be found in libraries across the United States. Libraries of all types are developing new approaches to the veterans in their patron populations in the wake of the wars in Iraq and Afghanistan. This study identifies several common strategies that libraries, especially public and academic libraries, are employing to support their patrons who are veterans, as well as distinctions in strategy according to library type. It further explores whether libraries are relying upon library staff who are veterans when developing services and programming for patrons who are veterans.  相似文献   

13.
This article describes the results of a survey of library patrons conducted by librarians and information technology specialists at the Health Science Center Libraries at the University of Florida. The purpose of the survey was to learn if and how library patrons were using smartphones to perform their work-related tasks and how patrons felt the library could support smartphone use at the Health Science Center.  相似文献   

14.
ABSTRACT

In June of 2001, the University of California Libraries initiated a pilot project that enabled library patrons to direct request items held in the University of California Special Collection Units. The pilot ended the need for patrons to initiate most requests for unique items in person through the Special Collections department and allowed patrons to self-determine the need for a unique item when searching the shared UC-wide catalog, Melvyl®. The following article discusses the process used to handle the requests, includes perspectives from the two units overseeing the requests, evaluates the overall success of the pilot and offers considerations for implementing a similar service elsewhere.  相似文献   

15.
Indian Agricultural Libraries are exploring new ways and collaborations to fullfil the information need of their patrons through resource sharing and delivering documents using online platform accessible 24X7. The article discusses Inter Lendig and Document Delivery Services (DDR) facilitated through a collaborative consortium Journal Gateway called CeRA under Indian National Agricultural Research System. CeRA the (Consortium for e-Resources in Agriculture) provides a platform for online acess to e-journals and inter lending. DDR Services has been established to share resources subscribed by individual libraries as well as consortium journals using the web portal. The article also discusses of the use of DDR services by patrons of the first Indian Agricultural University in the country. Reports that the student community were most active in using the platform for inter library loan and document request in comparison to the faculty researchers who were less dependent on document from other libraries.  相似文献   

16.
Clemson University Libraries offers a variety of technology equipment for loan by the campus community. The collection includes cameras, video camcorders, audio equipment, projectors, and VR/AR headsets. The program is popular with patrons, with technology equipment items accounting for 21 % of all library loans in 2021. This paper examines patron usage and proficiency with the technology equipment through a user survey and usage data. The results reveal differences in proficiency and usage across the types of equipment, types of patrons, and patron departmental affiliation. These results will help the program develop instruction and make collection decisions.  相似文献   

17.
ABSTRACT

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library.  相似文献   

18.
ABSTRACT

Discovery tools are used in libraries to bring together books, articles, and other resources. Research has focused on user and librarian evaluation of these tools, but there are few evaluations of non-book and non-article sources. Discovery tools can also include metadata for local collections harvested through the Open Archives Initiative Protocol for Metadata Harvesting (OAI-PMH). Creating these harvests can be time consuming for staff, so it is important for libraries to understand if and how patrons use these records. The University of Nebraska-Lincoln Libraries (UNL Libraries) harvests metadata from local collections into the Encore discovery tool. A study was conducted to analyze patron use of OAI-harvested records. This study analyzed usage data for harvested collections obtained from different discovery sources and referrals through Encore. Google Analytics was used to evaluate searcher behavior differences between content referred through Encore and other referrals. Although discovery through Encore did not result in high numbers of traffic, there is evidence that patrons who discover records through Encore take more time looking through records than patrons using other discovery methods. This increase in time is a measure of engagement and may be reason enough for libraries to consider adding OAI-harvested collections to their discovery tool.  相似文献   

19.
《The Reference Librarian》2013,54(67-68):257-271
Summary

The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities.  相似文献   

20.
Libraries are offering more services through social media Web sites like Twitter and Facebook, and this presence online is encouraging more conversation between libraries and patrons, including collection development requests. A review of popular Twitter and Facebook library profiles reveals the most successful accounts to be those where the library actively engages its users online. Through these media, libraries can have direct, immediate conversations with patrons that result in patron-initiated material requests.  相似文献   

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