共查询到20条相似文献，搜索用时 640 毫秒
1.
Benchmarking is based on the common sense idea that someone else, either inside or outside of libraries, has found a better way of doing certain things and that your own library's performance can be improved by finding out how others do things and adopting the best practices you find. Benchmarking is one of the tools used for achieving continuous improvement in Total Quality Management (TQM) programs. Although benchmarking can be done on an informal basis, TQM puts considerable emphasis on formal data collection and performance measurement. Used to its full potential, benchmarking can provide a common measuring stick to evaluate process performance. This article introduces the general concept of benchmarking, linking it whenever possible to reference services in health sciences libraries. Data collection instruments that have potential application in benchmarking studies are discussed and the need to develop common measurement tools to facilitate benchmarking is emphasized. 相似文献
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[目的/意义] 持续改进用户服务是大学图书馆可持续发展的根基,但当前的用户服务研究对图书馆现实服务的提升作用不明显。尝试在图书馆引入定标比超法,为图书馆服务提供一种实用、有效的优化方法和改进思路。[方法/过程] 梳理当前图书馆服务优化的常用方法和定标比超在图书馆界的应用,提出多目标定标比超在图书馆服务优化中的实施流程。选择一家高校图书馆与两家目标图书馆开展实证研究,建立新信息环境下包括三大层次、11项二级指标和46个评价项目的服务评价指标体系,分析本馆用户服务劣势和目标馆优秀实践,拟定服务优化的赶超方案。[结果/结论] 定标比超法之于图书馆服务领域,是一种务实、有效且易于操作的方法,为图书馆管理与创新提供了新的思路;加入新媒体服务、新技术采纳等评价内容的指标体系为今后图书馆评估指标的制订发挥参考作用。 相似文献
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《Library Collections, Acquisitions, and Technical Services》2001,25(2):171-178
Full-time bibliographers are not common in smaller and medium sized academic libraries. In this setting, reference librarians typically serve as selectors of books and other library material. However, reference librarians for the most part are hired to perform public service duties revolving around a busy reference desk. In the past few years, additional responsibilities have been added to the reference librarians’ workload, making it difficult to perform collection development duties. Acquisitions and collection development librarians are frequently frustrated at how reference librarians seemingly put off or defer their collection development responsibilities. However, there are ways to utilize reference librarians in a collection development team and help them become effective part-time bibliographers. 相似文献
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The paper proposes an innovative procedure for benchmarking the digital divide. The study demonstrates the potential of an outranking approach as an alternative to the commonly used ranking models based on Composite Indices (CIs). To fulfill the objectives of the benchmarking process, an ELECTRE-based (ELimination Et Choix Traduisant la REalité; Elimination and Choice Corresponding to Reality) multi-level outranking (ELECTRE MLO) method is developed. The proposed approach improves on previous methods of benchmarking the digital divide in two ways: by classifying countries into hierarchical levels of performance and by identifying corresponding benchmarks for less successful ones. The method is applied to 29 EBRD (European Bank for Reconstruction and Development) countries of operation. The results are visualized in the form of a relation tree, thus providing clear insights for policy-makers regarding how countries stand relative to each other. 相似文献
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《The Reference Librarian》2013,54(29):21-31
Results of several research studies indicate that corporate reference collections may differ in kind and in definition from reference collections of other types of libraries. It was found that a corporate reference collection may not embody a "core"; it might not imply ownership of items; it might rely heavily on referral sources; and it might be redefined functionally as a wlndow or gate to rentable information. The corporate librarian may make little distinction between a reference book and any other item in the library collection. Further, evaluation of such a corporate reference collection entails the evaluation of other parts of the library. This includes the ability of librarians to use any source to answer reference questions or provide information for the decision makers in the corporation; such a mode implies that the presence of a reference collection may be counterproductive to the provision of information services. Methods of evaluation were also considered as indicators of performance distinct from output measures. 相似文献
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标杆管理是现代企业重要的管理方法之一。介绍了标杆管理含义和特征,阐述了图书馆实施标杆管理的意义及标杆管理在图书馆中的实施过程,并分析了实施标杆管理应注意的问题。 相似文献
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用定标比超分析法对高校定标比超的内涵和内容、步骤与方法、使用等进行研究,列出高校实施定标比超过程中需要注意的问题。通过南京大学学科领域定标比超对象分析案例,对高校定标比超分析方法进行评价,指出这种方法的优势和不足。 相似文献
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《The Reference Librarian》2013,54(79-80):67-99
Summary Libraries have begun to add chat reference as a method to deliver reference service to remote user populations. To deliver quality service in a timely fashion, libraries need to construct a Virtual Ready Reference Collection (VRRC) of elite ready reference Web sites most often used during the chat reference interaction. This article explores the collection development steps needed to create a VRRC that is most beneficial on the local level. The value in creating this collection lies not just in the end product, but also in the process, which serves as a valuable training exercise. Selecting and maintaining the virtual ready reference collection will enhance the chat reference librarians' ability to deliver service in the chat reference environment. 相似文献
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大学竞争情报系统由规划、收集、处理、分发四个子系统构成,主要有跨部门协同模式和以竞争情报核心部门为主导的模式,其应用价值体现在充当战略预警系统、管理决策支持工具、"标杆"学习工具和信息安全工具等方面。 相似文献
11.
在科学标本数据的规范化集成整编中,标准和规范是前提,资源数据的整合、集成是核心。ETL技术能够实
现对数据的抽取、转换和装载。本文将其引入到科学标本数据规范化集成整编中,实现对多源的、异构的标本数据的
汇集和整合,并以岩矿化石标本数据集成整编为例进行应用实践,取得了较好的应用效果,证明了应用ETL技术实现
标本数据规范化集成整编的有效性。该方法具有一定的实践借鉴意义,可为其他资源数据的规范化集成整编提供一定
的科学参考。 相似文献
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Lingle VA 《Medical reference services quarterly》1996,15(1):41-55
Benchmarking is a quality improvement tool that is increasingly being applied to the health care field and to the libraries within that field. Using mostly resources assessible at no charge through the Internet, a collection of information was compiled on benchmarking and its applications. Sources could be identified in several formats including books, journals and articles, multi-media materials, and organizations. 相似文献
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[目的/意义] 针对移动网络环境下企业引发的个人数据安全风险问题,从个人数据收集主体、收集对象、收集时期、收集方式等方面剖析个人数据所面临的安全威胁,提高公众对个人数据保护的意识,促使相关管理部门和企业在个人数据安全管理方面采取有效措施,并为我国建立完善的个人数据安全保障体系提供理论支持。[方法/过程] 通过文献调研法梳理国内外学者有关个人数据安全风险的研究,通过网站调研法与案例分析法剖析企业在不同收集时期,采用不同收集方式而引发的安全风险。[结果/结论] 从收集主体、收集对象、收集时期、收集方式等方面梳理移动网络环境下企业引发的个人数据风险,并归纳其风险类型。 相似文献
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《Cataloging & classification quarterly》2013,51(1):41-44
The Library of Congress classification system distributes biographical works throughout the collection, a result of questionable desirability for reference collections. A practical method for bringing biographical dictionaries together in one section of the reference shelves is the use of alternative class numbers printed in the CT schedule. The application of this method by the Library of the University of Wisconsin- Parkside is discussed as a case study. 相似文献
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《资料收集管理》2013,38(1-2):103-115
Although systematic weeding of library reference collections has repeatedly been recommended as an essential method for keeping collections accurate, current, and accessible, few practical guides have been put forth to assist librarians in this task. The present article reports on one library's successful weeding-by-commitee program. Through a process involving individual recommendation followed by group approval/disapproval, small segments of the reference collection were reviewed on a monthly basis. A written collection development policy provided the theoretical support for the decision-making that occurred. The benefits of the weeding program extended beyond the obvious reduction of outdated or unused material. 相似文献
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[目的/意义] 大陆地区多家高校自2002年起陆续开展的自主学科国际评估工作旨在通过国际视角对本校的学科目标定位、人才培养体系、科学研究实力、国际影响力等进行全方位的综合审视。图书馆作为高校信息服务的重要阵地，在评估学科发展态势方面发挥着积极作用。对图书馆作为第三方在该领域开展工作的方法和实践进行总结有着重要的借鉴意义。[方法/过程] 在充分了解学科国际评估特点的基础上，构建以用户需求为导向、以文献计量方法为手段的独立第三方学科评价分析报告体系，以有效支撑高校自主开展国际评估。以北京大学药学国际评估第三方评价分析报告为例，详细介绍对标机构筛选、基础数据获得、评价指标布局等重点工作，为学科国际评估工作提供精准的参考支持。[结果/结论] 北京大学图书馆为国际评估撰写的第三方评价分析报告，客观分析了参评机构、参评学科的科研布局、发展趋势与影响力，并与国际对标高校进行对比，显示参评高校在国际同行间的竞争力。今后，图书馆应充分发挥信息服务优势，拓展服务对象，以第三方视角提供客观、合理、科学的分析报告以辅助各类评价工作。 相似文献
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Changing patron demands, coupled with significant repurposing of library space, led the library to experience a marked decline in the usage of the print reference collection. Such a significant decrease challenged librarians to find new methods for promoting this still viable collection. It was decided to integrate the print reference books into the general library collection. After a year, circulation data demonstrated that by integrating collections, reference titles were now used more frequently. 相似文献
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《The Reference Librarian》2013,54(29):145-157
A recent survey revealed that very few libraries were doing any significant weeding in their reference collections. Yet weeding the reference collection may have as great an impact on the library as a whole as weeding the general collection. This article discusses some of the author's experiences weeding the reference collection at Georgia State University and the ways in which general weeding concerns, such as planning for staffing, establishing criteria, and formulating selection policies, may be applied to the reference collection. Reference materials differ in nature and use from materials in the general collection, and this article analyses the impact these differences have on the weeding effort. 相似文献
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[目的/意义] 构建一种高校学科期刊资源保障优先顺序的统一量化方法,以此开展高校图书馆学科期刊资源保障状况的精细化评价,为其优化与完善提供重要依据,从而助力学校各学科的建设发展。[方法/过程] 首先从学术研究流程中用户的资源利用行为和需求出发,全面系统地梳理出高校学科期刊的建设目标集合;然后对目标集合中期刊的需求相关性和重要性进行量化描述,提出高校学科期刊资源保障优先级方法与计量模型,并应用于电子科技大学ESI生物与生物化学学科的期刊资源评价的实证分析中。[结果/结论] 该方法不仅对高校一个学科需求的每种期刊实现了本馆保障优先级的量化排序,还可进一步量化各全文数据库对该学科期刊的保障支持度,为高校图书馆的学科期刊资源评价工作提供新思路。 相似文献
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《Library & information science research》2014,36(3-4):211-224
Being faced with significant budget cuts and continual pressure to do more with less, issues of efficiency and effectiveness became a priority for local governments in most countries. In this context, benchmarking is widely acknowledged as a powerful tool for local performance management and for improving the efficiency and effectiveness of local service delivery. Performance benchmarking exercises are regularly carried out using ratio analysis, by comparing single indicators. Since this approach offers only limited assessments in absolute terms, it is difficult for decision-makers to track and improve overall performance. Therefore, the use of non-parametric frontier methods, namely free disposal hull (FDH) and data envelopment analysis (DEA) is presented as an alternative technique for benchmarking the performance of organizations in relative terms. The potential applications and strengths of these non-parametric frontier methods for benchmarking the efficiency of local public services are highlighted by applying FDH and DEA techniques to the local public libraries in Flanders. Incorporating all possible paths of expansion – both in space and in time – enables a focus on sustainability within efficiency benchmarking. 相似文献