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Libraries have always been places where individuals feel free to explore new ideas and seek out information in the pursuit of creative and intellectual growth. Fear of exposure or surveillance could threaten an individual's inclination to search for and access information. Understandably then, privacy is understood to be a core professional responsibility of librarians. This study builds on a national report and a qualitative study, completed in the United States, which explored librarians' attitudes on privacy. Adding a Canadian voice to the literature, this study examines survey results from academic librarians in Canada on their perceptions and attitudes related to library practices and online privacy behaviors. Overall, Canadian academic librarians believe that protecting patron privacy and educating patrons about issues related to online privacy is important. However, many Canadian academic librarians doubt that libraries are doing all they can to protect patron privacy. Academic librarians stand to gain knowledge and understanding of peer attitudes toward online privacy, as well as how patron privacy is being advocated for and protected on university campuses across Canada. The results will guide future library policies and programming aimed at creating an environment where privacy rights are protected and patrons can make informed choices about their online actions. 相似文献
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Kirstin Dougan 《The Reference Librarian》2013,54(1):38-54
The nature of music collections and their use means that patrons have always required specialized guidance from librarians to access what they need. Currently, library patrons' expectations are growing as collections and their delivery modes evolve. Music reference services must adapt to effectively address these needs. This article examines the challenges to delivering effective music reference service, the basics of reference assessment, and how assessment models such LibQual+, the Wisconsin-Ohio Reference Evaluation Program, and the Reference Effort Assessment Data Scale can help librarians build patron-centered music reference services. 相似文献
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《The Journal of Academic Librarianship》2022,48(4):102560
Creative ideas and technology across the world for utilization have influenced the ways academic libraries present themselves to their users. Before digital era, librarians developed print subject guides and pathfinders to highlight important information resources in different fields, and the guides were brought online as libraries created web sites and started to depend on web resources.With the emergence of Web 2.0 technologies, librarians across the globe saw an opportunity to create more appealing and interactive online guides for the millennial patrons. These technologies simplified the creation and maintenance of guides such as wikis and FAQ's and subject guides to provide access to electronic resources.Academic librarians in the Sub-Saharan Africa as their counterparts in the rest of the world, are under pressure to offer relevant information services to satisfy varied client needs. Studies have shown that librarians believe that creating LibGuides enhances their knowledge of subject resources as reference service. According to Springshare (2020), 6100 libraries in 82 countries have implemented the LibGuides platform. There is however no clear indication of how many institutions in low middle-income countries have implemented libguides. This paper gives insight into the context of Sub Saharan Africa and lists the specific institutions that have adopted libguides. The Aga Khan University in Uganda prides itself as the pioneer of libguides implementation as a reference service. Since implementation in 2014, usage statistics have shown a gradual and steady improvement in access and use of e-resources such as journal and ebooks. This is largely attributed to the ease of reference and awareness aided by libguided. Many universities in Uganda have benchmarked with the Aga Khan University library and it is hoped that in the near future a number of other libraries will also implement libguides as reference service tools. 相似文献
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《The Journal of Academic Librarianship》2022,48(3):102507
This study aims to explore the use of mobile technology among students of University of Ljubljana (UL), Slovenia, in order to improve academic library services. We focused on the use of mobile library services of academic libraries in general and students' reading of full text resources on mobile devices in particular. A questionnaire was administered online to collect data from students within all faculties of University of Ljubljana. Assuming that the attitude towards using mobile devices to read scholarly e-resources is also affected by students' perception of mobile devices, we researched this in the context of the Technology Acceptance Model (TAM). UL students perceive mobile devices as generally useful for reading scholarly e-resources, but with shortcomings. They perceive mobile devices as practical for easy access to e-resources while they do not see them as appropriate for reading. Given the low mobile use of library online resources, UL libraries should develop a plan for the development of attractive mobile services and their effective promotion. 相似文献
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Kathryn W. Munson 《College & Undergraduate Libraries》2013,20(4):438-450
ABSTRACT Access services librarians at Southeastern Louisiana University's Sims Memorial Library observed patrons' technology help needs and created an interactive training manual that empowers library faculty and staff to provide public service technology help in the Information Commons. The new training manual takes technology help in the academic library to the next level, “Technology Help 2.0,” because it allows librarians to learn about technology by directly observing the needs of patrons, develop new skills at their own pace, and adapt to the constantly evolving technology demands of the Information Commons. 相似文献
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《The Journal of Academic Librarianship》2020,46(5):102225
The role of academic libraries and librarians in support of autistic students has been studied on a limited basis with no confirmation on how to best convey knowledge of support services most effectively. A quasi-experimental research protocol with three academic library sites and related professional development treatments enabled comparison on the impact of online training alone, online coaching combined with coaching, and existing autism support programs. Academic librarians' knowledge and attitudes, along with measures of the library's physical environment were calculated pre and post training. Results showed that coaching, combined with online instruction, is the most effective professional development strategy for increasing knowledge of academic library patrons on the autism spectrum; librarians are enthusiastic to learn more about services taking place in other academic libraries, and small changes in the library environment can be impactful. 相似文献
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Sue Samson 《The Journal of Academic Librarianship》2014,40(6):620-625
The focus of this study was to identify: 1) usage of library e-resources by faculty and staff affiliation and status to identify research and teaching needs; 2) usage of library e-resources by student major, status, gender, registered disability and registered veteran to establish best outreach practices and areas that need service improvement and collection development in support of student learning; and 3) the correlation between use of library e-resources and student attainment as defined by grade point average (GPA). Demographic data was collected for these users based on their university NetID logins. The findings in this study conclusively document that students and faculty use library e-resources to a statistically significant extent and that a statistical relationship exists between student GPA and their use of e-resources. This information confirms the value of library resources to institutional teaching and research needs and can be used to document library value to the institutional mission. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):177-204
ABSTRACT Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to conceptualize how information should be classified and presented on the library's main page. Usability scenarios and think-aloud protocols were used to explore how students, especially those new to the campus, conceptualize the information-seeking process and how they go about conducting a search. Participants included library employees, university faculty, staff, and students. These methods can be replicated by any library, large or small, and demonstrate that even small-scale usability evaluations can improve patrons' understanding of and access to library resources. 相似文献
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In this qualitative study exploring the content of social interactions between library staff and patrons, interviews were held with 15 library staff members in three neighborhood branch libraries in a large American midwestern city. An analysis of the interviews suggests that public libraries may contribute to social capital through the relationships and interactions that occur between staff and patrons. Some of the ways in which these relationships and interactions may contribute to social capital include: building patrons' trust in the library and its staff, connecting people to both community and library resources, providing social support for patrons, reducing social isolation, helping patrons gain skills to function in an increasingly online world, and providing a positive place for neighborhood residents to gather. The kinds of social interactions occurring in libraries that may help to build social capital are highlighted. 相似文献
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《资料收集管理》2013,38(1-2):225-234
SUMMARY Electronic resources (ER) constitute an increasingly significant portion of library collections, both in usage and cost. It is vital to design easy, efficient access to these collections as users have other online options to meet their information needs. Thus, an important goal for ER librarians is to provide a usable ER site. Formal usability testing is a powerful tool to help librarians create the most useful site for their customers. This chapter will cover the basic components of usability testing and suggest ways in which ER librarians can lead efforts in their institution to improve the customer experience with library Web sites. ER librarians can create buy-in from library staff for usability testing as a worthwhile method to improve access to ER through involvement in the process and sharing results of the testing. The responsibilities of ER librarians vary from one institution to another, but all share in the mission of the profession to serve its customers' information needs. This chapter addresses the possibilities of usability testing as a force to maximize the user experience with the collections ER librarians manage. 相似文献
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Lindsay Blake Kim Mears Kathy Davies Darra Ballance Peter Shipman Maryska Connolly-Brown 《Medical reference services quarterly》2013,32(3):264-277
Librarians are increasingly moving out of the library and into the wider university setting as patrons spend more time seeking information online and less time visiting the library. The move to embed librarians in colleges, departments, or customer groups has been going on for some time but has recently received more attention as libraries work to find new ways to reach patrons that no longer need to come to the physical library. Few universities have attempted to embed all their librarians. This case study describes how one group of health sciences librarians dispersed its professional staff throughout its campuses and medical centers. 相似文献
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Fiona M. Jardine 《Public Library Quarterly》2013,32(3):240-262
This article articulates the numerous barriers that limit library use by trans* persons and explains practical ways these barriers can be eliminated so that trans* patrons can get the information and insights they want and need. The article also includes worksheets that library professionals can use to address trans* patrons' information issues and provide inclusive information services. 相似文献
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《The Journal of Academic Librarianship》2022,48(3):102521
The outbreak of the global COVID -19 pandemic has affected all aspects of life, access to higher education has not been out of danger as evidenced by the enforcement of official closures, enforcement lockdown and social distancing rules by governments throughout the world. However, while the COVID-19 pandemic has presented the world with numerous socioeconomic challenges, it has also helped to spur creativity and information as evidenced by the responses of academic libraries that have seen a heighted use of digital platforms to support education, teaching and research. The study sought to establish how librarians in Zimbabwe responded to the outbreak of COVID-19 and the implications of the pandemic on library service delivery. A qualitative research was adopted for the study. Using snowballing, interviews were used to gather data beginning with the library association's branch leadership. The researchers ensured that the questions were aligned to the research objectives. The interview schedule included open and closed questions to enable participants to provide further details relating to the phenomenon under study. The participants were guaranteed their rights to consent, privacy and anonymity in the introduction of the interview schedule. An The study reveals that there has been an increase in the use online platforms for accessing information especially library's webpages, electronic books and journals. The use of library online resources from distance locations also rose following closure of campuses. Library patrons' perceptions towards electronic resources significantly improved as they realized that they were equally useful as the print. Findings from the study provide useful recommendation on how librarians can remodel their services to match new demands presented by the COVD-19 pandemic. The study provides a starting point upon which further research on the effect of COVID-19 or other similar pandemics have on library service delivery. 相似文献
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Changing trends in library use and management of e-resources were discussed by Jane Burke from ProQuest/Serials Solutions. A paradigm shift in library collections has occurred in which e‐resources are now the major component of new library materials, requiring new ways to manage and display them. The use of e‐resource access and management services was discussed as a helpful tool, along with federated searching. Burke suggested that by spending less time processing print materials and ending bibliographic instruction, more time will be available for librarians to market and manage e-resources, which will be of greater benefit to today's library users. 相似文献
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数字图书馆的用户管理与服务 总被引：89，自引：1，他引：88
文章提出了数字图书馆的虚拟用户概念 ,分析了虚拟用户利用信息资源的特点。认为数字图书馆有必要通过用户认证和访问授权的机制对虚拟用户进行管理 ,并研究他们访问和利用数字资源的规律。将数字图书馆复杂的用户界面进行集成和简化、开展网上咨询、提供个性化服务和培训是虚拟用户服务工作的重要内容 相似文献
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Edith A. Scarletto Kenneth J. Burhanna Elizabeth Richardson 《The Journal of Academic Librarianship》2013
The expectation for extended library hours including 24 h access presents many questions about late night library users and the value of this service to the library and their corresponding institutions. Using data gathered about patrons who use the library after 11 pm and before 7 am, a study was conducted to discover who the library users were, what services and facilities they made use of, and what, if any, concerns they have regarding the late night library. The usage patterns provide evidence that that while more usage occurs during traditional hours, users who prefer late night do so consistently. The researchers found the late night library was serving patrons who were cross sections of university community with higher than average grade point averages and retention rates when compared to university averages. These figures can have a significant effect on institutional recruitment and retention presenting the library as an indispensable resource to the community. 相似文献
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ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
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This paper highlights certain vital variables that can affect attitudes of librarians. It discusses the relationships between knowledge, training/experience of librarians on the use of computers and their attitudes towards the computer. One hundred and eighty-seven librarians participated in the study. A chi-square analysis was used to test the relationships. The results indicated that there are significant relationships between these variables and attitudes towards the computer. This means that previous training experience and present usage (knowledge of computer usage) of computers at work influence a positive attitude towards the computer. It is suggested that library schools should ensure adequate training and re-training programmes and that libraries should be equipped with state-of-the-art computer facilities so as to encourage staff usage of such facilities. 相似文献