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1.
Robyn Gray 《Public Library Quarterly》2017,36(3):199-212
An online survey distributed to librarians at public libraries across North America established some interesting trends in public librarians’ perceptions of ebooks and teens. Some of the findings of this study are that teen library users strongly prefer to read print books for their recreational reading and show very little interest in ebooks or ebook programs offered by public libraries. Survey respondents indicate that teen library users remain largely unaware of or disinterested in the advantages of ebooks in providing them a convenient, private, and customizable recreational reading experience. Even when public librarians offer ebook programs for teens through school outreach, these programs tend to focus on the titles in the collection and the download process, rather than the specific benefits of ebook reading. More active promotion of these advantages could potentially appeal to teens, especially to non-library users and reluctant readers. 相似文献
2.
The mission of public libraries is to serve the unique needs of their local communities. Public library User's play a very vital role in the development of these libraries by suggesting or recommending additions to the collection. This study aims to evaluate the satisfaction of users with the quality and quantity of library collection. A self structured questionnaire based on open and close ended question was constructed. A purposive sample of one hundred users was selected. The data were qualitatively analyzed using a thematic approach. Positive opinion observed related to the library response towards the suggested titles. Almost half the population of respondents was satisfied with the availability of their suggested titles in library. Most of them were dissatisfied regarding the maintenance of equal collection of books and they are not encouraged by the library staff during the books suggestion process. It concludes that there is a need to evaluate the existing library collections. 相似文献
3.
Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(6):462-482
ABSTRACTThis article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction. 相似文献
4.
Doralyn Rossmann 《期刊图书馆员》2013,64(2):202-212
Today's managers of library journal collection budgets experience pressures from shrinking resource allocations and rising costs. Consequently, they seek ways to assess the value of their collections in relation to user needs. This study at Montana State University seeks to understand what resources users (both faculty and graduate students) are citing in their research, the breadth of the information cited that is provided by the Library, how the Library's proactive and reactive efforts might influence user satisfaction with the information resources provided, and how user perceptions align and differ from information realities. It takes a unique approach by comparing LibQual+® survey results and faculty and graduate student citation behaviors. 相似文献
5.
《Public Library Quarterly》2013,32(2):49-57
Simple, efficient, unobtrusive data collection and analysis techniques were applied to study volume of use, user activity, and availability of items sought by users in a public library. Stratified sampling methods employed to measure volume of use and user activity showed that this medium-sized public library provided approximately 4,000 user service hours per week. The average visit lasted 34 minutes with 32% of all visit time spent reading library materials. Overall availability of items sought by users in the adult section was approximately 38%. The application of these measurement techniques, which can be carried out by relatively untrained staff or volunteers, to pinpoint possible improvements in library service is discussed. 相似文献
6.
《Journal of Government Information》1996,23(2):137-149
Understanding user needs need not be based on guesswork, yet there may be shortcut data collection alternatives to traditional expensive and timeconsuming library user surveys. Depository libraries are required to select useful materials to provide government information meeting the needs of area users. Assessing user needs is vital to library planning and to the development of library collection and public services policies. In any planning or assessment process, it is critical to define the specific planning purpose before determining the data to be collected and the methods of collection. There are various qualitative techniques for obtaining user information. Community surveys, published documents, library internal reports, and databases also yield user information. Alternatives to traditional user surveys provide the increased utility of improving communication among area information users and providers. A group process, which allows participants to hear each other, may be more effective and efficient than a written survey. The Nominal Group Technique (NGT), creates a listening forum, providing library administrators with information for planning. 相似文献
7.
《The Journal of Academic Librarianship》2020,46(1):102023
UBC's Okanagan Library developed a leisure reading collection in 2006 to promote and encourage reading for pleasure on campus, an initiative now seen to be taking place in many post-secondary institutions. Over 12 years almost 800 titles were added to the collection. While this collection was used consistently by students, staff, and faculty, a new initiative prompted a re-evaluation of its purpose and future. In 2017, a partnership was developed with the Okanagan Regional Library to convert one of the Library's meeting rooms into a mini-location for the public library. This space would intentionally maintain a small collection of leisure reading titles, while also allowing public library patrons to pick up holds and return their books. As a result, the leisure reading collection needed to be reviewed for duplication with the new initiative and the applicability of keeping some content for research and teaching. This column will explore how the core weeding criteria were drafted for this collection, how they were used to make final decisions on retention for each item (even when they did not meet the formal criteria), and how the Library is moving forward with the new collaborative leisure reading initiative in an academic space. 相似文献
8.
手机图书馆用户参与采访研究 总被引：1，自引：0，他引：1
针对当前图书馆采访缺少用户参与而造成绩效不佳、图书流通率下降的现状,进行相关实践背景、手机采访系统、用户参与采访及相关案例的研究。通过科学设计方案、分析技术思路、构造数据结构与编写系统程序,制定用户参与政策、设置审核管理岗位、构建用户信用体系并阐述用户参与采访的步骤,实现手机图书馆用户全面参与采访的过程,并深入分析相关的实践案例、存在的主要问题与局限性,从而在采访理念创新及服务方式转变方面给出建议,以期提高图书采访效率、用户满意度和馆藏利用率。 相似文献
9.
The purpose of this paper is to examine the educational and informational needs of public library users in Nigeria. The data was obtained from the answers to an inquiry form handed to persons entering the library during a typical six days of operation in seven public libraries in Nigeria. It was discovered that a large number of users used the library as “study hall” (69.1 percent) and seek library materials for their school work (72.3 percent). It is recommended that public libraries should gear their collections to the needs of the people. Focused collection rather than balanced collection is recommended. Normal library functions should be expanded to include education, literacy, and health care. 相似文献
10.
11.
Geoffrey P. Nie 《Public Library Quarterly》2013,32(3):204-211
This article tracks how Ajax Library Services, located in suburban Toronto, followed up on its designation as the only ISO‐certified library in North America by its adoption of the computer‐based, computer‐survey tools of Counting Opinions. Use of the online survey tool helped to inspire reforms in customer service, collection development and many other library policies. And, with before and after data reports, library administration could see how the library's users reacted to the changes. This intermixing of quantitative and qualitative data represents a level of customer‐opinion‐and‐data analysis seldom seen in public libraries. Collecting Opinions has expanded its public library analytical utilities to include access to data on additional public libraries so that customers can do statistical rankings to rank their own service levels to other libraries who serve communities with similar demographics. 相似文献
12.
《Library Acquisitions: Practice & Theory #》1997,21(3):381-385
This paper describes how the library at BT Labs is working on building a digital library of technical information for its users. The paper will explain how the library changed its direction from providing conventional library services centered around a large library collection toward becoming a networked library reaching out to its users' desktops. In particular, the paper will focus on the process by which electronic journals were added to the collection and how they have been integrated into the digital library. 相似文献
13.
A multi-method case study research design, guided by Passini's conceptual framework of wayfinding, was employed to investigate library user wayfinding behavior within the entry area of a medium-sized public library facility. The case study research design included document review of the library's wayfinding information system; unobtrusive observation of library user wayfinding behavior; intensive interviews with library users to discuss their views on wayfinding in the library; and an expert review with library staff and a library wayfinding and signage expert to validate research findings. Overall, the study found library users' wayfinding behavior to be generally inconsistent over time, but that there are users who stick to predominant segments (those segments used heavily to connect two particular nodes, or stops). Those segments tend to be the straightest or most direct segments connecting two given nodes. Also, users appear to employ Passini's wayfinding styles more often than his wayfinding strategies, but additional research is needed that delves more deeply into these cognitive processes. 相似文献
14.
《Public Services Quarterly》2013,9(3):55-61
Originally presented to a conference on curriculum reform for library science faculties, this article reflects on how public librarians can assist new Spanish speaking users. Based on various career involvements with Latino communities, the author covers aspects of library outreach, initial user contact, introduction to and tour of the public library; points to a gap between traditional library service and non-users and offers suggestions that will encourage return visits by new users. 相似文献
15.
互联网上建家园——关注大学图书馆主页的建设 总被引：10，自引：0，他引：10
我国的一些大学图书馆主页目前未受到应有的的重视和建设, 在栏目设置、主页设计和内容等方面与国外相比有较大的差距。图书馆主页是图书馆资源、服务与读者之间的桥梁, 是揭示馆藏资源和图书馆服务的重要工具, 应该给予精心设计和维护。论文归纳了国外大学的做法, 指出了一些需要引起我们注意的问题。 相似文献
16.
《Library & information science research》2020,42(3):101032
The focus of this study is to investigate the perception of librarians towards user privacy in libraries. This study measures the change in perception after providing education related to the privacy of library users. The change in perception regarding privacy issues in libraries in the past 5 years by comparing its results with those of a 2013 study was also examined. The results show that librarians' level of interest and awareness of the privacy of library users in 2019 is significantly higher than that of 2013; awareness of the danger in collection of user data increased significantly after education; and finally, after education, there was greater receptivity to the education courses and willingness to recommend them to their colleagues. In order to increase awareness of privacy violations and for greater protection of library user privacy libraries and professional associations must strive to provide standardized and regular privacy education for librarians and library staff. 相似文献
17.
图书馆用户的个性化服务需求实证研究 总被引：2，自引：0，他引：2
通过问卷调查了图书馆用户个性化服务需求。调查结果显示:用户需要个性化服务;个性化服务使用得并不普遍;用户非常重视个人隐私保护;用户对个性化信息环境的需求高于对个性化服务功能的需求;用户对图书借阅服务的需求高于其他个性化服务功能的需求;性别、图书馆使用行为、网络使用行为等因素对用户的个性化需求产生显著影响。根据调查结果提出了发展图书馆个性化服务的6点建议:图书馆应该提供个性化服务以提高服务水平;个性化服务应当超越Mylibrary模式;加强个性化服务的宣传和推广;个性化服务必须建立在保障用户个人隐私的基础上;必须重视用户的非功能需求;应该重视基础性服务的个性化。 相似文献
18.
Douglas A. Galbi 《Public Library Quarterly》2013,32(4):351-371
ABSTRACT. Underappreciated data concerning libraries' holdings and circulation over the past century and a half offer insights into the behavior of libraries and their users. Book circulation per public library user indicates an outcome of users' demand for books and libraries' supply of books. From 1856 to 1978, library users borrowed from U.S. public libraries about 15 books per user per year. From 1978 to 2004, about 25% of book circulation shifted to audio‐visual circulation. Over about a century and a half, library book circulation per user shows no strong, long‐run trend either up or down. This outcome suggests that libraries have adapted to maintain the stability of their operation and that library borrowing practices are well‐embedded in popular life. 相似文献
19.
《Public Library Quarterly》2013,32(3):281-290
A random sample of 100 titles was taken of monographs cataloged by the Indiana Cooperative Library Services Authority (INCOLSA) Processing Center from 1975 through 1978. The cataloging, done using the OCLC system, reflected a 95% find rate in the OCLC data base; the 5% original input remaining is not unusual for public libraries using this system. An investigation of the overlap of the sample with five public library collections showed a positive correlation between target library size and find rate. However, because 75% of the sample was nonfiction (higher than expected for small and medium sized public libraries, which make up the bulk of the processing center users), the processing center collection file may not be typical of the total collections of such libraries. To gain an indication of the value of the processing center file in resource sharing, a furfher study was made of the 18% of the sample not found in any of the five public libraries searched. An additional 7% of the sample was located in Indiana using the OCLC data base; the remaining 11% was not easily located in the state. This is taken as evidence of the importance of small and medium sized public libraries in providing access to specialized or uncommon materials. 相似文献
20.
One function of a call number is to organize the library collection to promote browsability either on the shelf or in an online catalog. This study, based on research done at the Ohio State University Libraries, examines the impact on library collection organization if call numbers are not changed to fit into the shelf list sequence. The browsability of items were tracked by assessing how many screens away titles appear from like items in the online public access catalog, if call numbers by a bibliographic utility were not changed. The study assesses whether not reviewing the call numbers affects patrons’ ability to find the items. 相似文献