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1.
Abstract

This article describes the current distance education environment for university libraries and the distance education library services for faculty and students. The authors surveyed selected Association of Research Libraries (ARL) members to determine current services and the changes in distance education library services since the 1996 ARL SPEC Kit Survey. The 2003 survey included the library services listing from the “Guidelines for Distance Learning Library Services: A Draft Revision,” prepared by the Distance Learning Section of the Association of College and Research Libraries, ALA.  相似文献   

2.
Implementing Augmented Reality in Academic Libraries   总被引：1，自引：0，他引：1  
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3.
《图书馆管理杂志》2013,53(3-4):429-442
Abstract

The development of a new method of providing instruction involves many different issues. This paper examines a pilot project in which videoconferencing was used to provide library instruction to students at remote campuses. The librarians initiating this new service confronted the issues of training, adaptation of instruction techniques to the new format, and collaboration with faculty and administrative staff. They also dealt with administrative issues such as scheduling classes and facilities and staff scheduling. This paper examines how this cross-departmental project developed and was supported, how the initial training was conducted, and how existing class outlines were adapted. Also discussed are the lessons learned from the initial sessions. Varied administrative and collaborative challenges face the library, faculty, and departmental administrators as this project moves from pilot project status into a regular and required part of the curriculum.  相似文献   

4.
Abstract

During the early stages of the COVID-19 pandemic, the College’s library, learning center, & archives and the office of institutional research & training (OIRT), along with all departments of our college, shifted to working from home (WFH) during the COVID-19 pandemic. As we continue to work from home, in this column we share with you a follow-up to our previous column, specifically what worked and didn’t work in regards to the techniques and tools we continue to use to manage our staff remotely with communication tools (Slack, Zoom Calls, FlipGrid) and a project management tool (Notion) during the early stages of the pandemic. We added a new technique to the mix since our last publication—an Action Dashboard in Notion, and describe how we built it, and our plans for next steps using Notion as a comprehensive project management tool moving forward.  相似文献   

5.
Abstract

This article describes the role of exploratory teams in leading radical innovation within academic libraries, empirically expanding on Jantz’s research on the managerial and environmental conditions necessary for the creation of such units. Using historical and contemporary private-sector examples, as well as an in-depth case study from successful implementation of one such unit, this article documents the components, characteristics, and return on investment associated with academic library R&D. Finally, by tackling the concept of exploratory activities at the organization, team, and individual levels, the article presents actionable techniques for fully supporting, and adequately nurturing creative professionals whose job is to redefine 21st century librarianship.  相似文献   

6.
ABSTRACT

Public libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design.  相似文献   

7.
《图书馆管理杂志》2013,53(3-4):507-529
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8.
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9.
ABSTRACT

Information professionals strive to understand the needs of communities in order to discover ways to connect and engage them in library resources and services. Positive word-of-mouth communication remains one of the most powerful tools used to develop mutually rewarding connections with the community. This article argues that libraries can harness the power of brand advocacy to transform their patrons into the most enthusiastic sharers of information, or informal brand advocates. Moreover, it emphasizes how libraries can carefully build and maintain mutually rewarding community connections through effective brand advocacy by utilizing the STEPPS framework – Social Currency, Triggers, Emotion, Public, Practical Value, Stories. Each principle in this framework can help an organization to effectively spread important brand messages. While the social currency principle encourages people to talk about topics that make them appear more favorable to others, triggers provide everyday cues that remind people of the library brand. Emotion focuses on appealing to feelings and the public principle calls for initiatives that advertise the brand. Finally, practical value motivates people to spread useful information and the stories principle explains that people share their experiences through memorable narratives. The article calls for adopting a holistic approach toward brand advocacy in applying the STEPPS framework in libraries.  相似文献   

10.
Abstract

Using Etienne Wenger’s concept of a community of practice, UH Libraries’ Liaison Services Department developed departmental members’ emotional intelligence. The social learning structure of the community of practice mirrors the emotional intelligence learning model theorized by Daniel Goleman. This case study demonstrates how this approach can benefit a unit within an academic library. Using a community of practice approach to build a space for social learning creates an environment in which library workers are able to learn and practice the skills of emotional intelligence among their colleagues and within the context of the norms and values of the work environment.  相似文献   

11.
ABSTRACT

Drs Abhijit Banergee, Esther Duflo, and Michael Kremer won the 2019 Nobel Prize in Economic Sciences for their remarkable series of large-scale field experiments to lessen global poverty. The main theoretical framework that they employed was the diffusion of innovations research and practice paradigm (DOI) which has had a long presence in communication research dating back to the 1940s. Here, we reviewed the Nobel laureates’ article, ‘Using gossips to spread information: Theory and evidence from two randomized controlled trials,’ that is illustrative of how economists applied the communication theory of diffusion of innovations to their projects of social change. The present article poses questions and makes recommendations for similar future projects from a communication perspective.  相似文献   

12.
Abstract

When the Coates Library received notification that the ALA Traveling Exhibition on Frankenstein would be visiting Trinity University, staff reacted with excitement but also with a twinge of fear about all the effort entailed in developing programs and creating a major publicity campaign. This article focuses on the challenges the exhibit presented: who to turn to for help; how to involve members of the campus community; what to use for effective publicity; how to balance education and entertainment in the programs and their advertising; where to seek funds; and how to present three weeks of programming without exhausting the planners or overwhelming potential audiences.  相似文献   

13.
ABSTRACT

To design an outline of a user-focused marketing model and its implication in academic libraries is the goal of this article. The determinants for the proposed model were primarily derived from the success factors of customer-focused marketing noted in earlier research, and views and insights from a number of allied constituencies in Bangladesh. Doing this job, the study used exploratory investigation in the form of executive interview, focus group discussion, and questionnaire survey. To examine reliability of the determinants “item-total correlation” was applied. The proposed model shows quality service has been seen as a direct result of the quality of library products, services, and service providers that leads to ensure user satisfaction and loyalty. It also demonstrates how users are the central theme from all functional perspectives of library services. The model emphasizes the quality improvement and operational efficiencies are to be working together to achieve a competitive advantage. The model may help librarians understand how to set the users as the central theme from all functional perspectives of the library services.  相似文献   

14.
Abstract

Communicating library data with external stakeholders is a growing area of importance in the profession, and library websites provide an easy way of disseminating this information. Determining the types of data that will be most impactful in telling a library’s story is vital to an effective online data display. This research project reviewed the websites of 143 academic research libraries to determine if the libraries were publicly sharing general library data via a dashboard or other data display. For those libraries sharing data, information was recorded on the types of data shared, the types of data visualizations utilized, the age of the data presented, and whether multi-year trends were represented. The results showed that just under half of the academic research libraries in the study population had general library data displays on their websites. Most focused on traditional types of library data, such as collection size, reference and help desk interactions, instruction sessions, and circulation numbers for physically-held materials. Data visualizations were used infrequently.  相似文献   

15.
ABSTRACT

This memoir is my personal story about how I created and came to curate on the International Counterculture Archive collection, which is held in the Global Resources Center of the George Washington University’s (GWU) Gelman library. The first person narrative relates my first encounters with Soviet rock culture and describes how I turned my initial interest into a Ph.D. dissertation on the subculture of Soviet hippies and traditions of Soviet rock music, which subsequently led to my later work as a librarian and curator. I tell the story of my initial encounters with the members of Soviet/Russian rock music subculture and other countercultural personalities and activists during my first trip to Moscow in 1993 to collect samples of Soviet rock music recordings and rock music zines for the European Division of the Library of Congress. During this formative trip I met with a number of counterculture producers and collectors who were instrumental in helping me build the International Counterculture Archive. Upon leaving the Library of Congress, I continued collecting Soviet/Russian countercultural materials on behalf of the Global Resources Center of GWU’s Gelman Library. I talk about the process of creating the Archive at Gelman library, about bureaucratic and financial aspects of this work, and about my many acquisition trips to Moscow, former Soviet republics, and East Central Europe. Much of the narrative centers on my work with Russian collectors and content producers and describes the type of materials that are included in the collection. I also describe how I built the collection of historical Soviet/Russian rock music recordings, focusing on the phenomenon of Soviet/Russian rock music zines and the history of the unique zine collection within the International Counterculture Archive.  相似文献   

16.
Whilst many of us engage in supporting clinicians in identifying, appraising and using evidence, how many of us adopt the same approach to our own work? A recent survey by the UK LIS Research Coalition indicated that 60% of respondents use research reports as a source of information whilst a similar proportion of health library respondents use professional events such as conferences as a source of information. This summer sees the 6th International Evidence Based Library and Information Practice (EBLIP6) being held at the University of Salford, UK between 27th‐30th June which will go some way to satisfying this latter information need whilst the Health Information and Libraries Journal can help satisfy the need for research reports. Whatever you’re doing this summer, let’s make it evidence based.  相似文献   

17.
Summary

This article discusses the author's experiences in helping to develop and revitalize the law school and law library collections in the East African nation of Eritrea. This project was part of a rebuilding effort following a thirty year struggle for independence from Ethiopia in which much of Eritrea's infrastructure and public institutions were destroyed. Among the pressing issues presented to the author were funding, collection development, space-planning, staffing and services needs.  相似文献   

18.
ABSTRACT

Search engine use is one of the most popular online activities. According to a recent OCLC report, nearly all students start their electronic research using a search engine instead of the library Web site. Instead of viewing search engines as competition, however, librarians at Binghamton University Libraries decided to employ search engine optimization strategies to make their Web site more visible on the search engine result pages. Although search engine optimization is used frequently by commercial Web sites, few libraries have attempted to optimize their own sites. This article describes Binghamton University's experiences in developing and implementing an optimization pilot project. The research presented in this article has importance for libraries who may be considering an optimization project for their own sites.  相似文献   

19.
Background:Over four years of hosting library data workshops, we conducted post-workshop evaluation of attendees'' satisfaction with the workshops but not longer-term follow-up. To best allocate library resources and most effectively serve the needs of our users, we sought to determine whether our data workshops were impactful and useful to our community. This paper describes a pilot project to evaluate the impact of data workshops at our academic health sciences library.Case Presentation:We surveyed individuals who signed up for data workshops between 2016 and 2019. Surveys included open-ended and multiple-choice questions, with the goal of having participants describe their motivations for taking the workshop(s) and how they ultimately used what they learned. An analysis of responses using the Applied Thematic Analysis model indicated that the workshops had an impact on the respondents, although the strength of our conclusions is limited by a relatively low response rate.Conclusions:Survey results indicated that our workshops impacted how researchers at our medical center collect and analyze data, supporting the conclusion that we should concentrate our educational efforts on providing skills-based workshops. The low response rate and time-consuming nature of the analysis point toward several improvements for future evaluation efforts, including better tracking of workshop attendees, a shorter survey with fewer open-ended questions, and survey implementation within one year of the workshop date.  相似文献   

20.
ABSTRACT

This article discusses the theory of exhibition presentation as a genre, the specific issues of curatorial styles, and the distinct features of exhibitions in libraries. Based on my personal reflections on taking part in curating the Russin Revolution: Hope, Tragedy, Myths exhibition at the British Library, the article discusses the tension between the nature of collections held in libraries and their transformation when turned into an exhibition display, as well as the tension between the purpose of collecting for libraries and collecting for displays. It also presents the author’s experience of the challenges and solutions that exhibitions in libraries normally face. As the number of exhibition projects in all kinds of libraries is growing, the library communities are looking toward a better understanding of how libraries’ special and general collections can function in an exhibition environment and how information professionals can contribute to curatorial practices. Sharing experience about library exhibitions in the wider framework of art and museum curation will help to recognize exhibition curating as a requisite part of librarianship, which might change our perception of libraries and their relations with users now and in the future.  相似文献   

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