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1.
《图书馆管理杂志》2012,52(2):217-229
ABSTRACT Southern Methodist University's libraries and central IT staff have been working hand in hand for more than 30 years to provide high quality information technology tools in support of the University's academic mission. The technology might change, the players might change, but the commitment of these two units goes above and beyond to serve University goals. Not intended to document every technological change on campus, this article focuses on the various stages in this fruitful relationship, and explores the organizational, cultural and environmental factors that have sustained this strategic alliance and fostered its growth over the years. 相似文献
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ABSTRACT To raise the library's profile within the campus community, it is critical to create a strategic plan and align library goals with those of the university. At George Washington University's Gelman Library, the instruction librarians gained internal and external support to hire two new instruction librarians to better support collaboration with the new university writing program. The library then used assessment data to successfully advocate for an additional two positions. 相似文献
3.
《The Reference Librarian》2013,54(69-70):193-203
Summary This article examines the role a university library plays in planning the student support services that are so crucial to a successful distance learning program. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan, prioritize, and develop a distance learning program that will include strong support from the Library are emphasized. The work of the Distance Learning Council and its committees is discussed when it relates to the TTU Library's contribution to the program. 相似文献
4.
Laura Galas Sider 《Journal Of Access Services》2016,13(2):91-100
ABSTRACTThis article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services. 相似文献
5.
《图书馆管理杂志》2012,52(3-4):304-312
ABSTRACT During the past decade we have noted a marked increase in the use of special collections materials in the university classroom. This presents the library with an opportunity to assert its role as a unique and irreplaceable contributor to the University's core mission. Asserting this is predicated on the assumption that an instructor's goals will be met, that students will become successful researchers, and that library staff will survive the encounter. This is not easy to accomplish and this article is an attempt to describe those elements that we have found to be central to a successful instructional outcome. 相似文献
6.
《图书馆管理杂志》2013,53(1-2):259-266
Abstract The article examines the role that student support services plays in planning a distance learning program, especially the services offered by a university library. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan a program that will include strong support from the Library are discussed. 相似文献
7.
《The Reference Librarian》2013,54(81):71-87
Abstract Reference services at Oregon State University's Valley Library have undergone several reorganizations in response to institutional changes, shifting service needs and patron demands. Part of this history includes training for and functioning in team-based management. We have now evolved to a management model that utilizes workgroups and an advisory and coordinating council to assist in running the department. We find this model provides flexibility, sharing of the workload and professional development opportunities, all of which are essential in today's tumultuous reference environment. We will describe the functioning, potential hazards and multiple advantages of this model. 相似文献
8.
SUMMARY Jacksonville State University's Cole Library implemented electronic course reserves in 2002. As with any new service, a marketing plan was prepared to ensure success. This article details the methods used to market the new service to the faculty and students at JSU. Included is a discussion of some unexpected benefits of the marketing effort and how to address resistance to the change from a traditional print service to an electronic service. This article will help fill a gap in the literature by describing one library's attempt at marketing electronic reserves to ensure a smooth transition from traditional reserves to electronic. 相似文献
9.
《Journal Of Access Services》2013,10(3-4):107-117
ABSTRACT This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and reference desks into one service point, added technology-based services, updated software and hardware on public workstations, and placed more emphasis on a variety of educational offerings. These changes save customers' time and effort by minimizing the need to obtain assistance at multiple service points. This paper provides a review of resulting improvements and customers' use of services and spaces. 相似文献
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ABSTRACT OCLC's ILL PRISM Transfer (IPT) is a method for transferring the data from an electronic interlibrary loan form to OCLC's ILL Review File. This article explains the IPT process and Olivet Nazarene University's IPT program development using HTML forms, C programming, and OCLC formatting. The authors provide their IPT development as freeware to the Internet and library communities. 相似文献
11.
《College & Undergraduate Libraries》2013,20(2):43-51
ABSTRACT In August, 1992, during a two-week hiatus between summer school and fall semester, Illinois State University's Milner Library suffered an arson fire. Nine days later, the library opened its doors and offered complete services. Although recovery was quick and damage minimal, staff learned the value of what may prove useful to others: revising disaster plans, taking proactive steps to secure building safety, on-going staff training, and jointly planning recovery actions with maintenance personnel. 相似文献
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Yvette Jeal 《New Review of Academic Librarianship》2013,19(3):278-295
The University of Manchester Library (UML) is embarking on an ambitious new strategy that aims to align the library more closely to the work of the University—to contribute to the University's strategic success. This article describes elements of the strategy development and content, focusing on methods used; how the service has worked collaboratively both internally and externally, and how senior managers have supported resource, skill, and knowledge challenges. The role of the middle manager is explored in detail in terms of its importance to successful strategy implementation, and parallels are drawn between UML's senior and operational requirements. 相似文献
13.
Margaret Kinnell 《International Information and Library Review》2013,45(4):257-270
AbstractThe National Curriculum for England and Wales, implemented following the 1988 Education Reform Act, has had a profound impact on learning resource needs in schools. Whereas in many other countries the centralization of decision making over the content and delivery, of the curriculum is well established, the education system in the U.K. has, until recently, been characterized by fragmentation and a lack of central political direction. Teachers and librarians in the U.K. had previously worked within a culture which allowed considerable autonomy, with school library services provided by the local education authority as an additional resource for schools. School librarians are now being faced with the need to provide for a centrally directed curriculum, and to support specific information skills teaching in schools, increasingly without the support of a school library service, the service provided by public libraries as agents of the local education authority, to supplement libraries within schools. The use of information technology, has also become more significant.A British Library funded project, undertaken at Loughborough University's Department of Information and Library, Studies, has investigated the ways in which English secondary, school libraries are meeting these new challenges as the U.K. education system undergoes profound cultural and organizational change. The management of change within school libraries was a major task, and it was here that strategies for planning mirrored those being undertaken in the schools as a whole. Applying the principles of school development planning to the library emerged as a major feature of effective school libraries. 相似文献
14.
Larry Nash White 《图书馆管理杂志》2013,53(7-8):1017-1026
ABSTRACT Through a review of the literature, the author sought to identify what assessment planning practices exist in libraries, how the assessment planning process works in libraries, and what components constitute a library assessment plan. The findings suggest that, while libraries determine and report a great many aspects of organizational performance, general assessment planning (which encompasses total organizational impact and value) is not frequently used or integrated into the library's comprehensive strategic planning process, and it does not always effectively cover the scope of the assessment activities and information needed by organizational leaders and administrators to develop effective strategic plans and decisions. This lack of integration creates disconnects between the library's ability to determine and report organizational value and the library's need to provide accountability evidence to stakeholders and use the performance measurement results effectively in executing strategic planning and decision making. Using the findings of the review, the author proposes an alternative set of assessment planning components and focus areas. 相似文献
15.
Kathryn W. Munson 《College & Undergraduate Libraries》2013,20(4):438-450
ABSTRACT Access services librarians at Southeastern Louisiana University's Sims Memorial Library observed patrons' technology help needs and created an interactive training manual that empowers library faculty and staff to provide public service technology help in the Information Commons. The new training manual takes technology help in the academic library to the next level, “Technology Help 2.0,” because it allows librarians to learn about technology by directly observing the needs of patrons, develop new skills at their own pace, and adapt to the constantly evolving technology demands of the Information Commons. 相似文献
16.
《图书馆管理杂志》2013,53(3-4):173-180
Abstract Effective strategic planning can help a library focus on a common sense of purpose and can steer the library in directions that respond to a changing environment. The University of Florida Libraries embarked on a series of strategic planning activities in June of 2001. The process of thinking strategically has produced a renewed interest in dependable information about users' perceptions of our service quality, and LibQUAL+(?) emerged as one of the key contributors to this process. Our experience with LibQUAL+(?) and with strategic planning has been gained simultaneously. We have found that it provides a structure to support further communication with our users. LibQUAL+(?) will continue to shape our thinking as we move toward more strategic management methods that enable us to make informed decisions regarding our allocation of resources. 相似文献
17.
《Journal of Web Librarianship》2013,7(1):93-108
Abstract Measuring website success is critical not only to the web development process but also to demonstrate the value of library services to the institution. This article documents one library's approach to the measurement of website success. LibQUAL+(tm) results and strategic-planning documents indicated a need for a new type of measurement. The current literature on e-metrics focuses predominantly on vendor-based network statistics and reporting standards and other collaborative projects by various academic libraries around the world, such as the International Organization for Standardization, National Information Standards, Project COUNTER, and the Association of Research Libraries. There is no evidence within the body of library literature of academic libraries incorporating the use of e-metrics to measure the success of the library website in relation to library strategic planning and marketing. The purpose of this research paper is to consider how academic libraries can use web-conversion rates as a managerial tool for measuring a website's success and provides an outline for further research into a more strategic application of e-metrics as it relates to library strategic planning and marketing. 相似文献
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19.
《The Reference Librarian》2013,54(82):5-17
Abstract To enhance the learning experiences of all students, today's academic librarians must engage in outreach efforts that move beyond the walls of the library. In the past year, Oakland University's Kresge Library has made significant inroads in developing outreach initiatives that provide needed services to previously underserved student populations, such as transfer students, multicultural groups, and on-cam-pus residents. These programs have increased the library's visibility, enhanced its image among the university's students, faculty, and staff alike, and positioned it at the heart of teaching and learning on campus. This article describes some of these outreach efforts. 相似文献
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