共查询到20条相似文献，搜索用时 127 毫秒
1.
The paper highlights the importance of the holistic treatment of e-government. The main challenges and benefits of renovating both upstream and downstream e-government supply chains are reviewed. A new definition of e-government that includes the whole supply chain of the public administration is proposed. Several limitations of current approaches and rankings, that often neglect upstream SC and their detrimental consequences, are highlighted. The case study of the somewhat unsuccessful informatization of Slovenian public procurement illustrates the main problems posed by ignorance of supply chain management principles. It shows that the main challenges are not on the technological side but are instead connected with business process renovation, project management, unclear goals and responsibilities and difficult coordination among various ministerial and governmental bodies. 相似文献
2.
文章利用电子政务准备度指数(eGRI)体系框架,在分析我国电子政务的准备实施程度、应用现状和发展潜力基础上,探讨了我国电子政务发展与应用相对滞后的制约因素,并着重从如何提高电子政务公共服务的交付能力、持续改善信息基础设施环境与提高公众信息素养三个方面,提出了促进我国电子政务快速发展与应用不断深化的实施策略. 相似文献
3.
Kanishka KarunasenaAuthor Vitae Hepu Deng Author Vitae 《Government Information Quarterly》2012,29(1):76-84
This paper aims to identify the critical factors for evaluating the public value of e-government in Sri Lanka from the perspective of the delivery of public services and the efficiency of public organizations. To fulfill these aims of the study, a conceptual framework is developed based on a comprehensive review of the related literature by considering the delivery of public services and the efficiency of public organizations. With the collected survey data from Sri Lanka, the conceptual framework is empirically tested and validated by performing a confirmatory factor analysis using structural equation modeling. The study shows that the delivery of quality information and services, user-orientation of information and services, efficiency and responsiveness of public organizations, and contributions of public organizations to the environmental sustainability are the critical factors for evaluating the public value of e-government in Sri Lanka. As the first study in examining the critical factors for evaluating the public value of e-government in Sri Lanka, the findings of the study would be of practical significance to the continuous development of e-government in Sri Lanka and other countries in the world. 相似文献
4.
This article offers a new perspective on e-government by documenting the categories of e-government discourses, and evaluating them within a public value framework. Understanding e-government discourses is significant, since these discourses represent contested visions of e-government, and one can derive a feel for public sentiment about e-government from the discourses used in the media. The findings are accumulated through an inductive analysis of 85 newspaper articles, published during the year of 2010, in three top-selling, ideologically different, nationally circulating Turkish newspapers. In these 85 articles, 98 discourses presented by 90 policy actors are found. Five positive and four negative discourse categories and their relationships emerged from the analysis of the data. The results show that, government reform efforts shaped by the New Public Management movement and Turkey's harmonization efforts with the global political system in general, and with the European Union in particular, are influential in the presentation of e-government projects to the Turkish public through newspapers. 相似文献
5.
Qiang Zhao 《International Information and Library Review》2013,45(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
6.
Ibrahim H. Osman Abdel Latef Anouze Zahir Irani Baydaa Al-Ayoubi Habin Lee Asım Balcı Tunç D. Medeni Vishanth Weerakkody 《Government Information Quarterly》2014
E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. 相似文献
7.
Qiang Zhao 《International Information and Library Review》2010,42(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
8.
The number of migrant farmer workers in China has increased so rapidly that they can't be ignored anymore as a vulnerable group in the coming information society. This study formulates a theoretical framework on the process of seeking for government information online and employs a method of questionnaire survey to investigate the information needs of migrant farmer workers and their behavior of using e-government service. The findings drawn include inconsistency of information seeking behaviors with information needs, and conditions of transfer from potential users of e-government services to actual users, such as information literacy, IT environment, the influence of social networks, the operations of government websites, and targeted services. Several policy recommendations are presented based on these findings, including improvements in the workers' information capacity, construction of special e-government programs aimed at such workers, and enhancement of public library systems and government service offerings to this target group. 相似文献
9.
数据驱动下,与日俱增的电子政务信息资源愈发表现出多源异构的特性,基于大规模语料设计一套电子政务领域内中文术语深度层次关系的自动化识别方案,不仅有利于从内容与结构层面弥补人工构建领域词表的不足,且对于我国政务信息资源的开放共享与后续应用更具有重大现实意义。因此,本文分别基于内容与结构双重视角识别电子政务主题词表内术语间的深层关联,通过谱聚类生成的基于内容的层次关系为初步框架,凭借形式概念分析生成的基于结构的层次关系为后期修正指导,以期构成兼顾关联术语召回率与准确率的电子政务领域术语本体。研究结果显示,电子政务术语本体的层次结构合理有效,且术语层次关系的评价结果表明知识本体具备良好的扩展性和延伸性。 相似文献
10.
Yu-Che Chen Lung-Teng Hu Kuan-Chiu Tseng Wen-Jong Juang Chih-Kai Chang 《Government Information Quarterly》2019,36(3):449-459
This study examines the performance of a cross-boundary e-government system. It draws from studies in the fields of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountability as key performance measures; identifies technical, managerial, and inter-organizational factors for success; and develops hypotheses accordingly. Empirical investigation utilizes user-level data from an inter-organizational e-government system that provides integrated commerce and industry service. The results underscore the importance of management support, shared goals, and inter-agency trust in improving all three measures of performance. In addition, citizen-centric and innovative organizational culture enhances efficiency and accountability while administrative interdependence impacts effectiveness and accountability. The managerial and theoretical implications of these findings and future research opportunities are also explored. 相似文献
11.
12.
我国各级政府网站提供了多项电子政务服务,但公众对其的使用率偏低。公共图书馆在提供电子政务服务方面有着极大的优势和责任。根据美国纽约皇后图书馆和佛罗里达州的儿童与家庭部项目开展税务、医疗等电子政务项目服务的经验,我国公共图书馆应联合共建电子政务资源,提供多种整合服务方式,加强对服务人员的培训,加大宣传与推广,从而推进公共图书馆的电子政务项目整合服务。 相似文献
13.
知识产权电子政务建设的国内外比较研究 总被引：2，自引：0，他引：2
我国知识产权电子政务建设的起点和国外比较,并无悬殊差距。国外知识产权类网站的开发者主要是国际协会或组织、大型的网络信息服务商、地区或国家知识产权局,行政管理网站占据主要地位。我国是以中央的知识产权信息网站带动地方的知识产权信息网站建设,实现各知识产权信息库的资源共享。参考文献9。 相似文献
14.
《Government Information Quarterly》2020,37(1):101416
In spite of attempting to implement e-government innovations to enhance efficiency in public organizations for several decades, e-government innovation has often not met the expectations of citizens, legislatures, or the organizations. Although a wide range of causes from poor planning to improper implementation have been suggested for explanation of failures, it is still challenging to theoretically construct an explanation of what the overarching dynamic is behind those causes. To further develop the understanding of the conditions of unrealized benefits of e-government innovation, we propose a conceptual framework of a knowledge vacuum, which is an organizational condition in which excessive exploration and organizational inertia interact to create a vicious cycle of low performance. We first review the history of e-government and factors that affect the success and failure of e-government innovation. Next, we develop the conceptual framework, and apply the concept to review an e-government innovation failure case for an illustrative purpose. We conclude by discussing theoretical and practical implications of the conceptual framework and its limitations in understanding the current state of e-government innovations. 相似文献
15.
政府部门电子政务的成熟度评估与实证研究 总被引：1，自引：0，他引：1
本文研究面向政府部门的电子政务成熟度评估体系.以国际电子政务成熟度模型的思路精髓为评估指标体系的总体依据,设计了该评估体系的具体指标细项,计算各级指标体系的权重,提出了成熟度评估的计算模型.进而,选择上海市的八个政府部门为实证分析的评估样本,对评估指标中的各个维度的成熟度分别进行实证数据分析,得出评估样本在每个维度的成熟度水平.然后,以八个评估样本为分析对象,计算电子政务的总体成熟度.本文的目的是利用成熟度指标体系来诊断、考核和引导政府部门电子政务的建设,推进其向健康的方向发展. 相似文献
16.
《Government Information Quarterly》2014,31(4):526-533
Effective e-government creates an environment for citizens to have greater access to their government and, in theory, makes citizen-to-government contact more inclusive. Our research examines two distinct but related measures of e-government effectiveness, namely the online service index and the e-participation index, both reported in the 2010 e-government survey conducted by the United Nations. We analyze the impact of political structure, public sector performance and policy initiatives on both indices in more than 150 countries. Our multiple regression analysis shows that there is greater e-government capability in countries that have more effective public sector governance and administration, and policies that advance the development and diffusion of information and communication technologies. More democratic institutions and processes, however, appear to have a negative impact on e-government. In addition, countries that practice effective governance and promote competition in the telecommunications sector demonstrate more extensive provision of e-participation. These results suggest that the path to e-government leverages different strategies depending on a nation's political structure, and that authoritarian countries may be utilizing e-government to maintain the status quo. 相似文献
17.
The last few decades have witnessed unprecedented transformations in every sector of society, resulting from the explosive advancement of information and communication technologies. This drastic development has raised the hopes of citizens for better lives, in both developing and advanced countries, urging innovation in government to make it more competent. Due to e-business revolutions, governments around the world have applied similar principles and technologies to government by opening their websites for more efficient publication of information and more effective delivery of public services. While a government website is an important venue for citizens to participate in public affairs and decision-making processes, early e-government practices tended to overlook democratic purposes by focusing on the features of e-business and information systems. There have been increasing criticisms that e-government system design has focused mainly on the provider's perspectives. Reflecting on the theoretical implications of this, we argue that a government website should facilitate democratic processes involving not only information sharing and delivery of better public services, but also deliberation and coproduction. The purpose of this study is to probe into multidimensional features that enable government websites to fulfill their promises. Developing an integrative model for evaluating a government website, namely the Democratic E-governance Website Evaluation Model, we conducted a qualitative meta-analysis of four strands of literature: information systems, business, public administration, and democratic theory. Our study contributes to the literature by extending the purview of e-government website analysis beyond the question of citizens' acceptance and towards the issue of their engagement, bringing a stimulating view of citizens as active agents in governance, and it provides a holistic model for public authorities to improve their websites to facilitate democratic e-governance that helps to create more effective public outcomes. 相似文献
18.
Demetrios SarantisAuthor Vitae Yannis CharalabidisAuthor VitaeDimitris AskounisAuthor Vitae 《Government Information Quarterly》2011,28(1):117-128
As the implementation of e-Government projects is becoming increasingly important in both public and private organizations, the need to successfully tackle project management emerges. Without a project management framework, those who commission an e-government project, those who manage it and also those who work on it will not have the necessary tools to plan, organize, monitor and re-schedule tasks, responsibilities and milestones. The present paper outlines a goal-driven and knowledge-based framework to plan and manage the critical aspects of e-government projects. A specifically designed tool supports the framework application and a lighthouse project of the Greek public sector is presented to illustrate the application context, leading to reusable conclusions on achievements and problems faced. 相似文献
19.
跨系统或跨行业的电子政务信息资源横向共享是政务信息资源共享目标实现的关键,是开展协同政务的基础,是公共服务社会化的保障。横向政务信息资源共享的实现,目前最主要的障碍是行政体制的制约和电子政务本身发展的影响。要克服以上障碍,须采取以下主要对策,即:建立既合作又竞争的共享机制,实行行政干预下的自愿共享模式,完善可互操作的标准体系。 相似文献
20.
E-government evaluation: a framework and case study 总被引：2，自引：0，他引：2
The importance of measuring the performance of e-government cannot be overemphasized. In this paper, a flexible framework is suggested to choose an appropriate strategy to measure the tangible and intangible benefits of e-government. An Indian case study of NDMC (New Delhi Municipal Corporation) has been taken up for analysis and placement into the framework. The results obtained suggest that to have a proper evaluation of tangible and intangible benefits of e-government, the projects should be in a mature stage with proper information systems in place. All of the e-government projects in India are still in a nascent stage; hence, proper information flow for calculating ‘return on e-government’ considering tangible and intangible benefits cannot be fully ascertained. 相似文献