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1.
Texas A&M University Libraries has been hard at work putting the power of course reserves in the hands of its users. Reserves services have traditionally been restrictive, granting only faculty the authority to place items on reserve or allowing students access to items only after they have been checked out. From faculty adding streaming content to their e-reserves to students having hands-on access to their course reserves, this article tells the story of how an academic library system is allowing its patrons to “do-it-themselves.”  相似文献   

2.
This article presents a model of how academnic libraries and schools of library and information studies (LIS) may collaborate to provide useful educational experiences to LIS students and reliable reference service to library users. LIS students staff an information desk for s fieldwork component of a basic reference course. Research shows that the students provide accurate services at the desk.  相似文献   

3.
To improve the efficiency of Ryan-Matura Library's electronic reserve (e-reserve) service, the staff of the library and the Office of Instructional Technology at Sacred Heart University codeveloped and implemented a system that streamlined the request and delivery of e-reserves for faculty and students. This system utilizes the institution's integrated course/content management system (Blackboard) along with a custom-built Web application that facilitates the request, retrieval, digitization, and delivery of e-reserve materials directly to students within their Blackboard courses.  相似文献   

4.
The authors examine, based on a survey of users, the e-reserve management software landscape. Library course reserve processing staff was surveyed to determine what management systems, if any, are being used and how effective they are in meeting the needs of the library, the faculty, and the students. Although there are many positive aspects to such systems, there are some shortcomings, which the authors discuss.  相似文献   

5.
SUMMARY

At Rutgers University Libraries, the traditional reserve collection has migrated to a paperless electronic reserve service. To justify the change, Library Staff used two methodologies: a user survey and an analysis of reserve collections broken down by location and format, with circulation figures for each category. This change was made in stages; electronic reserves went to a digital only service. Librarians at Rutgers University are using electronic reserve services to gain experience with digital collections, homegrown and commercial databases, collections for distance education, and materials and services to remote users. In this paper we also look at some of the factors affecting academic reserve operations.  相似文献   

6.
数字图书馆在网络、设备、信息资源、人才等方面可以为学习资源建设提供充分和有效的支持服务,通过构建一个研究型大学学习资源共享服务平台,将分布于各部门、各应用系统中的与学习相关的资源和服务整合起来,以门户的形式推送到用户学习、研究的第一线,直接融入到用户的学习过程中,使学生能够充分利用信息化工具实现个性化学习,显著地提高了教学质量和教学效果。  相似文献   

7.
Abstract

Library staff created an online tutorial and resource Web page for Docutek electronic reserve (electronic reserve software) users at Philadelphia University. Created as part of a larger training initiative revision conducted by the Instructional Technology Specialist, the online resource supports a faculty-driven model of electronic reserve usage. Additionally, the revised training initiative places an emphasis on using electronic reserve and BlackBoard as complementary tools better serving the educational needs of faculty and students. This article explores the decision-making process involved in the creation of the Web page and the training initiative.  相似文献   

8.
一站式联合协作的教参服务体系ARES由于其优越的功能特点以及对高校文献信息资源、机构部门以及校园课程管理系统整合需求的迎合,使许多美国和加拿大高校图书馆逐步改变以往的教参服务模式,以更方便快捷、一站式、联合协作的方式为全校师生员工提供教参服务,这种新的教参服务模式也为我国高校教参服务工作提供了很好的借鉴。  相似文献   

9.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract

A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success.  相似文献   

10.
To design a new distance education course with an emphasis on student group work, a collaborative effort among the University of Missouri St. Louis Libraries and faculty was established. The collaborative process resulted in a more individualized service experience for library users, and the problems of course construction, using the Blackboard course management system, were shared and solved with new efficiency. The goals of the institution and individuals involved were initially successful and have expanded into a larger effort of developing new resources and collaborative efforts throughout the campus. New methods, new technologies, and new roles and responsibilities for faculty and librarians are described. As librarians assume online “course librarian” positions, significant responsibilities can be shifted to their support, and new resources can be made available to students with considerable ease—particularly via library electronic resources, databases, and electronic communication.  相似文献   

11.
《The Reference Librarian》2013,54(59):177-188
Summary

A service orientation strongly rooted both in mission work and in identification with students has firmly undergirded and motivated my reference service. A missionary's familiarity with certain subject areas provides certain ready-response and advisory capabilities. Extending my approach from missionary teaching, I attempt to provide leads to all significant data that are relevant to reference questions. By making the most of fleeting reference opportunities with students, I try to train them as potential peer teachers of library skills to other students. Effective communication with library users can involve adapting to very different ways of conveying messages. Saving face for others and building an inviting public impression can be a key to effective reference communication. Highly committed users, especially graduate and international students, deserve our most skillful, conscientious reference assistance.  相似文献   

12.
In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.  相似文献   

13.
ABSTRACT

The electronic distribution of closed reserve readings promises service and efficiency enhancements for circulation departments. However, complicated copyright issues are raised by such systems. In traditional reserve, section 107-fair use reproduction-has been used to defend photocopying of reserve readings for distribution to students. But in an electronic environment text is not only reproduced, but transmitted and displayed. While the Copyright Act assigns transmission and display privileges to rightsholders, fair use exemptions are given to non-profit educational institutions. This article examines sections 107, 109, and 110 of the Copyright Act in relation to the electronic distribution of reserve readings and fair use. It concludes that, when taken as a whole, copyright dramatically limits the conditions under which fair use may be applied in a simultaneous-user system displaying readings off-site.  相似文献   

14.
The Computers and Medical Information elective is a collaborative effort to expose students to a variety of computer applications for medical information management. The course has a modular format so that students can work with a variety of people who are enthusiastic users of computer-based information systems. The elective emphasizes learning by doing. Faculty introduce concepts and systems and serve as guides in the use of systems. Students have rated the course positively and, after four years as an elective, some of the course's content has been integrated into the required curriculum.  相似文献   

15.
ABSTRACT

This article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction.  相似文献   

16.
《Public Services Quarterly》2013,9(2-3):107-125
  相似文献   

17.
大学图书馆对来华留学生的信息服务工作探讨   总被引：1，自引：0，他引：1  
探讨了大学图书馆开展面向来华留学生信息服务工作的必要性以及留学生利用图书馆信息服务的障碍,并提出两种主要应用措施使留学生和图书馆互相协调,互相帮助,更好的为留学生用户服务。  相似文献   

18.
Switzerland     
Abstract

Jacksonville State University's (JSU) Houston Cole Library (HCL) has always provided access to required course readings for its nursing program. In the past, HCL only offered print reserves. Now, as JSU's nursing programs move to the online arena, the Library's presence will be needed even more. Along with providing access to required course readings via an electronic reserve system, Docutek's ERes, the move to an online environment will require assistance in navigating the online system. Through a survey instrument, the authors determined the percentage of the JSU nursing faculty currently using the electronic reserve system. The authors also surveyed the JSU nursing students to determine the impact of the system on their studies.  相似文献   

19.
《图书馆管理杂志》2013,53(3-4):531-540
Abstract

Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop.  相似文献   

20.
[目的/意义] 总结厦门大学图书馆在疫情期间参与管理在线教育平台的实践,探讨疫情之后高校图书馆推进学校教学创新的发展策略。[方法/过程] 统计在线教育平台每年度开设课程、教师和学生数,面向用户进行问卷调查,分析平台在选课管理、教学平台、教学资源、教学效果、教学模式、满意度等方面的优点和不足,监测并分析服务器日志,对平台性能进行持续改进。[结果/结论] 高校图书馆在疫情期间参与在线教育平台的管理与服务,推动图书馆员与教师、学生之间建立起有效的沟通渠道,拓展了图书馆的服务领域。疫情之下,危机之中亦存在机遇,高校图书馆应与学校相关单位通力合作,提升教学信息化运用能力、管理能力、服务能力,为推进高校教学创新提供新动能。  相似文献   

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