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1.
地方高校图书馆文献传递实践研究——以天津理工大学图书馆为例 总被引：1，自引：0，他引：1
天津理工大学图书馆与天津大学图书馆自2004年签订文献传递服务协议后,为读者提供多种文献获取渠道,文献传递经历了由手工传递向手工与自动化传递并存、自动化传递模式的转变,基本形成管理完善、规章制度合理、不定期读者培训、多方式宣传、用户群稳定、传递理性、读者认可的全免费的工作模式,文献传递申请数量逐年增加。 相似文献
2.
天津理工大学图书馆与天津大学图书馆自2004年签订文献传递服务协议后,为读者提供多种文献获取渠道,文献传递经历了由手工传递向手工与自动化传递并存、自动化传递模式的转变,基本形成管理完善、规章制度合理、不定期读者培训、多方式宣传、用户群稳定、传递理性、读者认可的全免费的工作模式,文献传递申请数量逐年增加。 相似文献
3.
《Library Collections, Acquisitions, and Technical Services》1999,23(1):1-13
Commercial document suppliers are used by many libraries, usually to supplement interlibrary loan services. Wichita State University (WSU) offers a document delivery service, EbscoDoc™, directly to faculty members. Faculty order documents online and receive them from EbscoDoc™ without library mediation. The process of evaluating document delivery services is described. The library’s experience in establishing a document delivery service, training users, and keeping usage statistics is also discussed. Data from 18 months of use were collected and analyzed. A survey of WSU’s registered EbscoDoc™ users was conducted and those results are presented and discussed here. 相似文献
4.
A Chamchuklin 《Bulletin of the Medical Library Association》1990,78(4):395-399
An analysis of requests for CD-ROM MEDLINE* searches from June to December 1987 at the Medical Library, Chulalongkorn University, was performed. Requests were received from eighty-two places, in Bangkok and the provinces; 97.8% were from government organizations. MEDLINE on CD-ROM was available from 1982 to date. Most users requested searches covering the previous five or six years. Users were surveyed regarding the service: just over 87% found the service user-friendly. In addition, users suggested that the library conduct search training programs, and more than half of the users noted that a single work station could not meet the search load. 相似文献
5.
OBJECTIVES: The study examines how Loansome Doc services are implemented and used by libraries in the Southeast Region and describe end users' experiences with and attitudes toward Loansome Doc. METHODS: 251 active DOCLINE libraries and 867 Loansome Doc users were surveyed. RESULTS: Roughly one half of the libraries offered Loansome Doc services. Of those that did not, most indicated no plans to offer it in the future. The majority had a small number of end users and experienced minimal increases in interlibrary loan activity. Problems were relatively rare. Satisfaction with Loansome Doc was high among all types of libraries. End users were usually physicians or other health care professionals who requested articles for research and patient care. Most learned about Loansome Doc through PubMed or Internet Grateful Med. End users appeared to be largely self-taught or received informal instruction in Loansome Doc. Loansome Doc filled document requests in a timely manner, and end users reported being satisfied with the service. CONCLUSIONS: Greater promotion of what Loansome Doc is and how it can benefit libraries can increase the number of participating libraries. While satisfaction of Loansome Doc end users is high, satisfaction could be increased with more help on the PubMed screen, more library training, and faster delivery methods. 相似文献
6.
原文传递业务流程中的用户满意度分析 总被引：2，自引：0，他引：2
以高校图书馆原文传递业务为例,定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用;探讨原文传递业务流程中应如何提高用户的满意度,从而更好地为用户服务的问题。 相似文献
7.
This article details the implementation of an electronic request service that allows users to register item requests directly from the OPAC without re-typing the bibliographic information and at no cost. This project supports the overall efforts of the university by furthering the Western Michigan University strategic plan to implement a user-friendly document delivery service. This article describes this innovative and easy way to access a reservation list to retrieve library items by implementing customized web-based management using MySQL and Voyager Oracle? backend. The advantage of a web-based management system is its ease of use and highly customizable features. Some statistics on the number of requests from 2008–2011 are also included. 相似文献
8.
Abstract In 2001-02, The University of Texas Health Science Center at San Antonio (UTHSCSA) Library tested and implemented secure Web ordering and delivery of journal articles, using Prospero for interlibrary loan, photocopy service, Circuit Librarian service, and document delivery between library branches. The goal was to deliver photocopied and interlibrary loan journal articles faster than campus mail, U.S. mail, or the courier service. In December 2001, eight staff began delivering articles electronically to one remote site as part of the Library Electronic Article Delivery (LEAD) pilot project. Electronic desktop delivery has since expanded to serve two branch libraries and UTHSCSA, San Antonio, and South Texas healthcare professionals. By reviewing the basis and describing the three phase pilot project, the author hopes to articulate the implementation of a new electronic service in a medical library. 相似文献
9.
Total Quality Management (TQM) is a process which focuses on understanding customer needs and improving customer service and satisfaction. A TQM committee was created at the Devereux Foundation's Professional Library to assess user satisfaction and make recommendations for improving library services to better meet consumer needs. The committee distributed a satisfaction survey to 156 of the most likely library users and 84 (54%) were returned. Overall, survey results indicate that most consumers are satisfied with the materials and services provided by the Professional Library. Recommendations for improving library services and strategies for implementing these recommendations are discussed. 相似文献
10.
通过对西北农林科技大学图书馆近5年文献传递的基本情况、学科分类、用户需求等数据分析发现,不同学科和用户类型对于文献传递的需求差异很大,馆藏资源结构应该结合学科发展和用户需要不断调整;图书馆要多渠道解决文献传递经费,拓宽文献来源,整合已获取文献资源,加强特色馆藏资源建设,满足用户需求。 相似文献
11.
通过对我国46家公共图书馆馆际互借与文献传递服务的网上调查,分析了公共图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费情况,指出我国公共图书馆馆际互借与文献传递存在服务细节有待重视、区域内公共图书馆间的合作较欠缺、缺乏与高校图书馆的合作、缺乏对"联合参考咨询与文献传递服务网"的利用、面向协议馆提供服务的图书馆较少等问题,提出了提高对馆际互借与文献传递服务的重视、加强区域内公共图书馆间的合作、加强与高校图书馆的合作、充分利用"联合参考咨询与文献传递服务网"、完善馆际互借与文献传递服务方式等建议。 相似文献
12.
The Countway Library, Boston, was the nation's first Regional Medical Library under the Regional Medical Library Program of the NLM. New England Regional Medical Library Service (NERMLS) began in October 1967 and is the outgrowth of traditional extramural services of the Harvard and Boston Medical Libraries (constituents of the Countway). During the first year over 27,000 requests were received of which 84 percent were filled. Some problems of document delivery (and their solution) are recounted. Other activities were: a limited amount of reference work; distribution of a Serials List; and planning for a region-wide medical library service. Proposals call for consultation and education, regional reference service, and improved document delivery service. Emphasis is placed on the role of the Community Hospital as a center for continuing education and the need to strengthen and assist hospital medical libraries. With the Postgraduate Medical Institute, Boston, NERMLS assisted in the compilation of a small physician-selected medical Core Collection which would serve as a minimum standard collection for community hospital libraries. 相似文献
13.
ABSTRACT This article describes the investigation, pilot test, and results of implementing electronic document delivery in a paperless processing environment at The Ohio State University. The Prior Health Sciences Library Document Delivery Unit conducted a twelve-month pilot test from September 1999 to August 2000 to determine the best method for desktop document delivery and the paperless processing of requests. Participants completed a survey and provided insightful feedback on the request form and overall process. Special programming was required to implement desktop delivery and manage client requests. The result of desktop delivery was successful. The results of paperless processing were mixed. Future possibilities to complete the “paperless” environment are suggested. 相似文献
14.
按照用户需求调整社科信息服务策略-浙江省四大系统图书馆读者信息需求调查 总被引：2，自引：0，他引：2
根据对浙江省高校、公共、党校和社科院四大系统48所图书馆3800多名读者的调查,分析了当前社科信息用户在信息需求上对图书馆依赖性强、阅读兴趣广泛、对纸质文献和数字资源同样喜爱等特点,提出了简化手续、增加检索途径、同时做好传统和新型文献载体的管理工作、加强协作、建立全省文献信息中心、实现资源共享等调整社科文献信息服务策略的建议。 相似文献
15.
国际科技医药出版商联盟(STM)2011年发布了《STM文献传递声明》,给出了文献传递工作的五条指导原则,从版权豁免、跨境文献传递、出版商提供单篇文献订购、尽职调查和传递给终端读者的方式等方面对图书馆非返还型馆际互借(文献传递)服务进行了限制。《STM文献传递声明》的实施将大幅增加馆际互借双方的成本,致使一些图书馆放弃或缩减这项服务,同时出版商推出的PPV(Pay Per View)服务将在文献传递中占有一定的位置,馆际互借现有格局将被改变。参考文献10。 相似文献
16.
《The Reference Librarian》2013,54(63):73-81
Summary Academic libraries traditionally provide document delivery services to the campus-based community. Academic fee-based information services accept document requests from corporate, industrial, and professional clients who are willing to pay for a value-added service that includes rush handling, delivery to a third party, or locating an item with a vague citation. The Purdue University Libraries' Technical Information Service (TIS) has grown into a successful venture by developing staff with specialized skills to identify, locate, obtain, and distribute increasingly difficult document orders with short turnaround times. There are advantages to the parent academic library, especially the Interlibrary Loan (ILL) unit, in having a fee-based service to which time-consuming, unusual or expensive requests can be referred. With the potential to increase these advantages comes the need to define clearly the respective roles of these units. 相似文献
17.
ABSTRACT In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan. 相似文献
18.
Crossno JE Berkins B Gotcher N Hill JL McConoughey M Walters M 《Bulletin of the Medical Library Association》2001,89(2):170-176
OBJECTIVES: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries. METHODS: Surveys were sent to clients who had used the document delivery services at three academic medical libraries in Texas over the previous twelve to eighteen months. ACSAHL surveys were sent exclusively to clients at University of Texas (UT) Southwestern, while the client pools at the two other institutions were randomly divided and provided either SERVQUAL or ACSAHL surveys. RESULTS: Results indicated that more respondents preferred the shorter ACSAHL instrument to the longer and more complex SERVQUAL instrument. Also, comparing the scores from both surveys indicated that ACSAHL elicited comparable results. CONCLUSIONS: ACSAHL appears to measure the same type of data in similar settings, but additional testing is recommended both to confirm the survey's results through data replication and to investigate whether the instrument applies to different service areas. 相似文献
19.
Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(6):462-482
ABSTRACTThis article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction. 相似文献
20.
ABSTRACT Prospero is an electronic document delivery project initiated by the John A. Prior Health Sciences Library at The Ohio State University resulting in a software program that provides patron access to documents that are transmitted using the Ariel system. Using Prospero, documents no longer have to be manually printed out, packaged, and distributed. Patrons no longer have to come to the library to pick up documents or wait for them to be delivered. Documents can be accessed from wherever patrons have Internet access. This paper provides an overview of the Ariel system, background on the evolution of electronic ILL services, and details the development and features of the Prospero system. 相似文献