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1.
《The Reference Librarian》2013,54(69-70):407-417
Summary

An integral learning approach involves principles beyond andragogy, a “new pedagogy,” transformative learning, feminist, or postmodernist perspectives and the “integrative knowing” in adult education theory. Drawing on a radical conflict transformation model of eldership, the author presents personal reflections on his own evolution as a library researcher and adult learner for the past 25 years. Skills and metaskills for the reference librarian are included. The traditional helping role and identity of librarians is challenged to become a ‘guide’ for the hunt, whereby the process of the search is valued as much as the end result.  相似文献   

2.
文章旨在研究美国“图书馆准备好编程”项目给图书馆行业带来的信息素养教育改革新趋势。通过文献分析和案例研究,对“图书馆准备好编程”项目的三个阶段进行了梳理,汇总整理项目成果并探讨项目所蕴含的计算思维内涵;在此基础上调查论述国内外计算思维教育现状。经研究总结发现“图书馆准备好编程”项目对我国高校图书馆信息素养教育改革主要有以下几方面启示:高校图书馆应重视并在信息素养教育中引入计算思维;制定计算思维能力评估框架;图书馆各级学会应积极联动发挥顶层设计优势;开发高校图书馆大数据资产作为教育资源;培养具有计算思维的图书情报人才。  相似文献   

3.
ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.  相似文献   

4.
Abstract

This concept was initially developed by William Wilson, library consultant, PROVIDENCE Associates Inc. It was modified for a presentation at die 1996 Texas State Library Association Convention. It outlines a different way of thinking about funding libraries, an innovative framework that will interest legislators in the plight of their under-funded library services. Wilson and Waters refer to this new structure as a “Library Authority.” The concept would allow the question of funding to go directly to the voters, who are those most concerned with the quality of libraries. This quality is also addressed by Waters, who considers quantity and volume as a faulty line of reasoning for gathering support. “We make little mention of the long-term impact associated with introducing a four-year old to the world of books… or to the economic impact derived from helping a saleswoman locate a new market for her products.” Mr. Waters hopes others will assist in fleshing out this concept for the good of all libraries.  相似文献   

5.
ABSTRACT

Purpose: The present study aims to determine and compare the views of directors and users of public libraries on the use of social media for the marketing of library services.

Methodology: Data collection was done through two researcher-made questionnaires, one from the viewpoints of directors and one investigating the views of users. The questionnaires’ validity was done by four libraries and Information Science professionals, and the reliability was determined by the Cronbach’s alpha coefficient. The statistical population of this research is made up of all directors and users of 12 public libraries of the city of Isfahan, one of the largest cities in Iran.

Findings: In users’ viewpoints, the “interaction capability” is the most important feature that social media marketing can have in libraries. From the viewpoints of the directors, “creating a true picture of the role of the library” and “informing users about library services” are among the most important reasons for the marketing of libraries in the social media. From the perspective of both groups, the Telegram is the most appropriate medium for the marketing of library services.

Results: To maintain their customers and their market position, libraries need to use more exciting tools such as social media for marketing. Library directors of this study emphasized on this fact and 79.1% of users expressed interest in receiving library information through social media.

Value: The findings of this study would help the library directors to better decide on the marketing of their library services in social media.

Type of the study: Scientific-Research  相似文献   

6.
Abstract

Despite major, ongoing changes in the profession and in library school curricula, the basic principles of librarianship can and should always be applied, regardless of medium or situation. However, patrons have changed the ways they prefer to search for and access information. This means that librarians must both update their understanding of these principles and find ways to apply them more proactively. One effective response is to design and market library Web pages as preferred gateways to electronic information and instruction. Librarians can transform Web pages into “one-stop-shopping information portals” for users, providing not only information, but also instruction in how to find and evaluate information. Applying Ranganathan's Five Laws of Library Science to Web page designis a useful way to determine iflibrarians are providing the kind of Web pages their patrons need.  相似文献   

7.
《The Reference Librarian》2013,54(82):69-105
Abstract

The Illinois Fire Service Institute (IFSI) Library, established in 1990 to support instructional teaching and research, continued to support the academic programs in the Institute while initiating and developing its Outreach Program in 1998. This program provides library and information services to Illinois fire departments and firefighters throughout the state. Since establishing the Outreach Program, the IFSI Library has accumulated more than 7,000 entries in a “Reference Request Database.”

This paper reports and analyzes the data, including request methods, delivery methods, types of requests, and types of resources. Trends indicate a change over time in request and delivery methods. Different regions of the state and different user groups have begun to use the library. The research can serve as a model for designing, developing and evaluating outreach reference service in a special or small library dedicated to meeting the information needs of remote library users.  相似文献   

8.
ABSTRACT

A close analysis of spatial metaphors used in distance education, such as “distant” education and “extended” courses, shows how these metaphors affect the design and goals of distance education library services. While some metaphors emphasize the possibilities of growth and communication, other metaphors continue to emphasize the isolation of distance learners. Distance librarians can reduce students’ confusion and forge new concepts about distance library services with thoughtful choices of metaphors.  相似文献   

9.
Abstract

When Villa Madonna College moved from Covington to Crestview Hills, Kentucky in 1968 to become Thomas More College, the designers of the new campus knew that the library would be a vital component of academic success for future students. As Thomas More transitioned from “College” to “University” in 2018, the library had unfortunately endured a long slow decline. With a recent renaming to the “Benedictine Library” in 2017, administration knew that more substantial changes were needed. In April 2018, the library started a new course with the 16th Library Director in institutional history. This column illustrates the ambitious first two years of the new library administration, and details the work completed in the library’s “digital modernization plan”.  相似文献   

10.
《The Reference Librarian》2013,54(69-70):313-326
Summary

Ideally, when clients come in to the library, reference staff should be able to focus on their information needs and not be distracted by the disability. Questions like “How will he get into the building?”, “How can she use the catalogue?” and others, become important because they indicate barriers to the use of the library by persons with disabilities. If these are not addressed on an organizational level, they affect the individual with the disability, the service provider, i.e., the reference librarian, and the quality of the service provided.  相似文献   

11.
ABSTRACT

This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined.  相似文献   

12.
ABSTRACT

To design an outline of a user-focused marketing model and its implication in academic libraries is the goal of this article. The determinants for the proposed model were primarily derived from the success factors of customer-focused marketing noted in earlier research, and views and insights from a number of allied constituencies in Bangladesh. Doing this job, the study used exploratory investigation in the form of executive interview, focus group discussion, and questionnaire survey. To examine reliability of the determinants “item-total correlation” was applied. The proposed model shows quality service has been seen as a direct result of the quality of library products, services, and service providers that leads to ensure user satisfaction and loyalty. It also demonstrates how users are the central theme from all functional perspectives of library services. The model emphasizes the quality improvement and operational efficiencies are to be working together to achieve a competitive advantage. The model may help librarians understand how to set the users as the central theme from all functional perspectives of the library services.  相似文献   

13.
《The Reference Librarian》2013,54(75-76):217-233
Summary

Half the battle of dealing with a difficult patron is changing one's own perspective. This paper uses core Zen Buddhist ideas and viewpoints to discuss ways of dealing with difficult patrons. The basics of Zen Buddhism are explained and Zen concepts such as Openness, Mindfulness, Compassion and Beginner's Mind are applied to problem solving within the context of library public service. The paper also explores the difference between “difficult” and “problem” patrons in order to help readers determine when a Zen perspective is useful.  相似文献   

14.
ABSTRACT

Previous research has mostly focused on the demographic and academic correlates of library anxiety. This study focused on the “library anxiety” and “emotion perception” of students, with the objective of examining the relationship between these two concepts. In total, 279 self-reporting questionnaires were used for analysis. The results confirmed the existence of the phenomenon of library anxiety, with these students being more anxious regarding the “user education” and “user knowledge” factors. They showed greater skills of emotion perception. A negatively significant relationship appeared between library anxiety and emotion perception. The results suggest that user education and emotion perception training programs should be developed to overcome students' problems.  相似文献   

15.
ABSTRACT

This article provides a case study of recent curriculum development in a freshman skills program which integrates critical thinking and English composition as linked courses at Gonzaga University. Known as “thought and expression” courses, this block of courses, which also includes speech communication, can be taken by students separately or in a linked cohort with the same twenty students in each class. In linked courses, faculty are generally aware of each others' course topics and assignments, and they meet to discuss student progress and look for opportunities for curriculum integration. In this case study, library faculty were included in the instructional team, and information literacy skills that relate to critical thinking were integrated into the goals of the critical thinking and English composition courses. Faculty involved in the courses believe that integrating library skills into course goals adds coherence to the curriculum; it also helps students to achieve the developmental goals of the learning community created by this course model.  相似文献   

16.
Abstract

The “Afrocentric-Eurocentric approaches” dichotomy is strangely out-of-place in an African context and is curiously out-of-touch with the issues that are significant in library and information work. In its predominant perception of itself as a “counter-offensive” to Eurocentrism, the Afrocentric approach is drawn into a struggle that can only entrench contrary positions and serve divisive interests. More importantly, and as a challenge to information science theorists, Afrocentrism requires an examination of both its overt Pan-Africanist overtones and its covert potentially racist undercurrents. It is proposed that the Afrocentrism vs Eurocentrism duality needs to be deconstructed. The debate is better-suited as a vehicle to sharpen concepts in the design of library and information services that recognize universal continuities.  相似文献   

17.
ABSTRACT

At Central Michigan University, librarians teach multiple sections of an eight-week, one-credit research skills class to hundreds of undergraduate students each semester. While the main focus of the course is to teach students how to find, use, and properly cite library resources, librarians also address critical thinking skills by designing lessons to teach World Wide Web organization and how to analyze the information found via search engines. Showing student's obvious hoax sites about “tree octopi” and “male pregnancy” introduces the concepts of critical thinking and Website analysis. Most students quickly refute the information on such sites. However, students have a more difficult time assessing social, historical, or political revisionist Web sites' validity. Contrasting those claims with evidence accepted by international courts, historians, and scientists is useful in pointing out the flaws of seemingly well documented but one-sided revisionist sites. There are dangers in exposing students to these groups via their Websites. Yet, it is important to do so in order to convey the importance of critical analysis of information. The authors discuss students' pre- and post-test (CMU's online assessment tool, the “research readiness self-assessment” [RRSA]) scores to determine whether critical thinking skills have improved.  相似文献   

18.
《图书馆管理杂志》2013,53(3-4):345-353
Abstract

The Reference in Context team at OCLC has been trying to get a better understanding of how people look for information in a library setting. We are using a “user-centered” design method called Contextual Design to focus our information gathering and data analysis. The study provides many ideas about ways to enhance reference access and will improve our ability to design future end user oriented retrieval systems.  相似文献   

19.
《The Reference Librarian》2013,54(67-68):111-130
Summary

Early in 1997, full Web access was added to Babson Library's public workstations. In a few short months, library computers became a mecca for neighborhood youth. The library's “open door” philosophy and Springfield College's strategic vision to strengthen campus/community ties brought the library to the forefront of actively developing services for community youth. An outreach program for community youth was designed to address the issue of computer access. The development of the program involved the entire library and provided an opportunity for collaborative interaction among the library, related campus programs, and community agencies. Its impact on the library brought to the forefront the debate between “academic service” and “community service.”  相似文献   

20.
ABSTRACT

In developing and teaching a new first-year psychology course that integrates information literacy skills, a librarian and a psychologist learned the importance of teaching critical thinking skills explicitly, rather than implicitly. Students learned how to use the library resources and learned concepts in psychology, but until critical thinking was taught explicitly, students did not understand the value of what they were learning. In this article, implicit versus explicit learning is defined, and psychological principles are applied to demonstrate how critical thinking can be used to teach library and information skills.  相似文献   

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