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1.
The Health Education Center in Pittsburgh, a community-based health promotion agency which provides library services to health professionals, students, and the lay public, received a resource grant in 1981 from the National Library of Medicine to study professionals' awareness of consumer health information (CHI) materials for their patients and clients. A survey of telephone patrons and on-site library patrons provided details on health professionals' use of the CHI resource center: their areas of interest, the material formats they preferred, and the intended use of the materials. Health professionals' demand for information about consumer-oriented materials and their satisfaction with the HEC library suggest that such a resource can be a valuable asset to a community.  相似文献   

2.
India     
Abstract

The University of Florida (UF), Smathers Libraries has a centralized electronic reserve service, supported by Docutek's ERes software, to serve the needs of onsite and distance education courses. At the same time, the Health Science Center is experiencing explosive growth in distance education courses, particularly in pharmacy, nursing, occupational therapy, audiology, and forensic toxicology. Because the UF Health Science Center Libraries (HSCL) did not have an electronic reserve system and the library automation system did not offer a satisfactory option, the HSCL implemented ERes for their patrons in the six colleges they serve: Dentistry, Medicine, Nursing, Pharmacy, Veterinary Medicine, and Health Professions (Rehabilitation Counseling, Physical Therapy, Clinical Psychology, Communicative Disorders, Health Services Administration, and Occupational Therapy). This joint venture has given both the HSCL staff and Smathers staff the opportunity to collaborate, yielding many benefits for the Libraries, faculty, and students. The ultimate goal is for the Libraries to share the same policies and procedures and to have a seamless transaction for the faculty and students who utilize them. This article will not only address the issues that led to the implementation of ERes and “how we did it,” but will also discuss the positive changes of such a project.  相似文献   

3.
The integration of librarians into allied health programs presents many exciting opportunities for collaboration. This column will describe how a library instruction program is integrated into the occupational therapy, respiratory care, and physical therapy curricula at the University of Texas Health Science Center at San Antonio. The allied health faculty have welcomed and recognized the librarians’ expertise in teaching evidence-based practice and library research skills.  相似文献   

4.
In an effort to reach out to library users and make the library a more relevant, welcoming place, the University of Florida's Health Science Center Library hosted exhibits from the National Library of Medicine's (NLM) Traveling Exhibition Program. From 2010 through 2012, the library hosted four NLM exhibits and created event series for each. Through reflection and use of a participant survey, lessons were learned concerning creating relevant programs, marketing events, and forming new partnerships. Each successive exhibit added events and activities to address different audiences. A survey of libraries that have hosted NLM exhibits highlights lessons learned at those institutions.  相似文献   

5.
ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.  相似文献   

6.
The University of Florida Health Science Center Libraries created a task force representing various departments to review data from its 2004 LibQUAL+ survey. This review compared results from the 2002 and 2004 LibQUAL+ surveys, and the data from the Association of Academic Health Science Libraries 2004 cohort. The task force analyzed the key components of the LibQUAL+ survey: Affect of Service, Information Control, Library as Place, and user comments. At the conclusion of this review, the task force made recommendations and suggestions along departmental lines to meet the patrons' needs and expectations. In addition to following the task force recommendations, the Libraries independently implemented several new services and hired additional personnel after the completion of the 2004 survey. Combined, these changes should improve overall library service and increase customer satisfaction. Looking towards the 2006 LibQUAL+ survey, the task force will be convened in advance and will guide the entire process.  相似文献   

7.
In 2014, Sam Houston State University Library librarians distributed a survey to students, faculty and staff to better understand how the university community was using library materials for recreational reading. The survey found that patrons had preference for print materials with a growing interest in other formats. A significant number of respondents did not view the library as a source of recreational reading materials; those who did read across a broad swath of genres. Greater understanding of patron recreational reading preferences empower the library to expand the library collection to meet all patron demands.  相似文献   

8.
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done.  相似文献   

9.
Interlibrary Loan departments (ILLs) repeatedly receive requests for materials already owned by the home library. All libraries have the goal of providing the resources that patrons want and need in an easily searchable manner, but by submitting these requests, patrons unwittingly slow the process of the service by adding an unnecessary middleman into their search process. Interlibrary loan is a great tool for sampling how patrons are using (and mis-using) resources and diagnosing where breakdowns in communication between the library and the patrons regarding searches are taking place. The ILL at Georgia Southern University conducted a qualitative research study with IRB approval to explore this concern. From this research, we will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings have been useful to our Discovery Services managers and our instruction faculty.  相似文献   

10.
ABSTRACT

Libraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services.  相似文献   

11.
The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers.  相似文献   

12.
Abstract

Many public libraries are offering Science, Technology, Engineering, and Mathematics (STEM) programing to their patrons. Using data from a national survey of public library professionals, the current study examined the growing STEM movement by measuring “STEM-readiness” and through the lens of Diffusion of Innovations Theory. Results indicate that most libraries are ready to implement STEM programing. Characteristics of STEM-ready libraries included serving more patrons, having more space, and engaging more often with STEM programing. Such findings suggest that public libraries that have access to resources are more likely to be STEM-ready; whereas, those with fewer resources may need additional support.  相似文献   

13.
Abstract

Despite major, ongoing changes in the profession and in library school curricula, the basic principles of librarianship can and should always be applied, regardless of medium or situation. However, patrons have changed the ways they prefer to search for and access information. This means that librarians must both update their understanding of these principles and find ways to apply them more proactively. One effective response is to design and market library Web pages as preferred gateways to electronic information and instruction. Librarians can transform Web pages into “one-stop-shopping information portals” for users, providing not only information, but also instruction in how to find and evaluate information. Applying Ranganathan's Five Laws of Library Science to Web page designis a useful way to determine iflibrarians are providing the kind of Web pages their patrons need.  相似文献   

14.
Health Index Plus, a consumer health information CD-ROM database, was field-tested by staff and patrons at a public library in Harrisburg, Pennsylvania. Ease-of-use, database content and quality, and appropriateness for audience were evaluated. Overall, patrons found the database simple to use. The contents focus on topics of popular interest and provide access to scientific material that is normally not available or comprehended by many public library users. Although some indexing problems and other shortcomings were noted, the database is recommended for public and other libraries providing consumer health information.  相似文献   

15.
The State Information and Reference Center of the California State Library provides a number of special services for its partons. These services include compilation and distribution of publications such as Management Trends, a selective annotated bibliography focusing on current trends in business and management, and Special Topics, an irregular series focusing on topics of current interest such as childcare, biotechnology and illiteracy. Other services include providing patrons with direct access to the University of California's online catalog, and indirect access to hundreds of commercial databases. As a service to our very busy patrons, library staff will also gather and send library materials to the offices of patrons who request the service.  相似文献   

16.
This study reviewed library websites at Association of Public and Land-grant Universities (APLU) to learn more about the services they provide to unaffiliated patrons and how they share this information. This review demonstrated that websites at land-grant libraries affirmed unaffiliated patrons' building access privileges at slightly higher rates and circulation privileges at lower rates than non-land-grant APLUs. Data also revealed that requirements and fees for library privileges varied across APLU libraries as a whole. This research is a first step in identifying how libraries at land-grants and non-land-grant APLUs compare to one another and to different types of institutions in the services they provide to unaffiliated patrons. It also continues the discussion of whether libraries, especially those at land-grant colleges and universities, have an obligation to open their spaces and collections to unaffiliated patrons.  相似文献   

17.
This study aims to evaluate the perceptions of librarians with regard to artificial intelligence in academic libraries. An online survey of 24 questions was distributed through library distribution lists in Canada and the United States at the end of the summer in 2019. Findings suggest that librarians do not agree on a definition of artificial intelligence which is in keeping with this emerging field. The survey responses highlight the fact that academic librarians require more training with regard to artificial intelligence and its potential applications in libraries. Other important implications include a recognition that library patrons are interested in AI and that little to no programming about it has been offered in academic libraries. Very few studies have focused on academic librarians' perceptions of AI. This article highlights some useful practical implications for AI technologies in libraries and how AI could help improve library services and workflows.  相似文献   

18.
The new University of Texas Health Science Center at San Antonio Library opened in June 1983, replacing the 1968 library building. Planning a new library building provides an opportunity for the staff to rethink their philosophy of service. Of paramount concern and importance is the need to convey this philosophy to the architects. This paper describes the planning process and the building's external features, interior layouts, and accommodations for technology. Details of the move to the building are considered and various aspects of the building are reviewed.  相似文献   

19.
This article reports on a study of how long library patrons at 28 college and university libraries kept books checked out before and after a policy change allowing for longer circulation periods and more renewals. The behavior of most patrons remained similar before and after the policy change, with only a slight (7–14 day) lengthening of the length of circulation for many patrons. A significant minority of patrons made more extensive use of the longer loan periods, demonstrating the usefulness of the policy change for many users.  相似文献   

20.
Modern public libraries strive for inclusivity. Part of this effort involves enhancing staff capacity for engaging with socially vulnerable populations. This paper presents the outcomes of a study on library use by homeless adults, one of the most vulnerable of populations. The study employed a mix of methods. Part one was quantitative: a survey of library patrons. A second, qualitative phase involved focus groups – two of which were comprised of homeless patrons. Several areas of concern and need emerged, including physical space, safety, library services, and interactions with the library staff.  相似文献   

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