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1.
《The Reference Librarian》2013,54(34):47-53
Penfield Library at the State University of New York College at Oswego has for many years maintained a strong commitment towards providing access to information. The traditional division between technical services and public services was de-empahsized beginning in the early 1970s, and the lines between those two divisions continue to become less and less defined. All librarians now provide reference service and are trained in basic technical services operations. This policy, which is supported by a variety of cross-training activities, enhances access to materials for library patrons and benefits library staff through supporting the freedom to pursue a variety of professional interests. 相似文献
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ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
3.
数字图书馆的用户管理与服务 总被引：89，自引：1，他引：88
文章提出了数字图书馆的虚拟用户概念 ,分析了虚拟用户利用信息资源的特点。认为数字图书馆有必要通过用户认证和访问授权的机制对虚拟用户进行管理 ,并研究他们访问和利用数字资源的规律。将数字图书馆复杂的用户界面进行集成和简化、开展网上咨询、提供个性化服务和培训是虚拟用户服务工作的重要内容 相似文献
4.
Today, access to digital information is essential to patrons using public libraries, whether they have contact with computers at home, work or school or whether the public library is their only contact. In order to evaluate and ultimately enhance public library digital resources and services, it is critical for administrators, librarians and digital information architects to recognize the impact their current digital offerings have on users. This study utilizes a survey to gauge the perceptions of patrons who use digital resources and services in six urban New England public libraries as part of ongoing research into digital information access in public libraries in the United States from the perspective of users. 相似文献
5.
Patrick M. Valentine 《Public Library Quarterly》2013,32(4):47-61
The North Carolina Foreign Language Center is a centralized multilingual public library which serves all residents of North Carolina. Local library patrons have direct access to its materials and services. Residents elsewhere can borrow materials and use its reference capabilities via InterLibrary Loan. The NCFLC is funded by the North Carolina State Library using L.S.C.A. funds. The NCFLC can serve as a model for other states with a low population density of non‐English or limited‐English speaking people. By making foreign language resources available through one library, North Carolina provides a wide selection of such materials and can afford the services of a full‐time librarian to manage the collection. 相似文献
6.
Abstract This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community. 相似文献
7.
哈佛商学院图书馆知识服务研究 总被引：4，自引：0，他引：4
哈佛商学院图书馆在作好传统图书馆信息服务的同时,为了更好地服务于商学院师生的学习、教学和科研活动,开展了深层次的专业化、增值化、个性化和多样化的知识服务,如课程服务项目和研究服务项目,其先进的服务理念、服务模式值得借鉴。 相似文献
8.
面向用户需求的图书馆移动信息服务 总被引：2，自引：1，他引：1
通过分类、分层随机抽样的方式对北京、南京、上海、杭州、深圳等地用户对图书馆移动信息服务需求进行调查分析,结果表明:信息内容需求方面,图书馆用户对专业性阅读和休闲性阅读都有需求,对专业性阅读需求程度高于休闲性阅读,内容载体形式以图书、期刊和报纸为主;在信息服务需求方面,目前用户最需要的移动终端是手机,对图书馆开展个性化服务的需求很强烈。进而提出了图书馆移动信息服务的内容模式、技术模式和服务策略。 相似文献
9.
Kirstin Dougan 《The Reference Librarian》2013,54(1):38-54
The nature of music collections and their use means that patrons have always required specialized guidance from librarians to access what they need. Currently, library patrons' expectations are growing as collections and their delivery modes evolve. Music reference services must adapt to effectively address these needs. This article examines the challenges to delivering effective music reference service, the basics of reference assessment, and how assessment models such LibQual+, the Wisconsin-Ohio Reference Evaluation Program, and the Reference Effort Assessment Data Scale can help librarians build patron-centered music reference services. 相似文献
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《The Reference Librarian》2013,54(41-42):99-107
The Joint Academic Network (JANET) in Ihe United Kingdom supports electronic communication, access to online library catalogs, and access to fee-based information services, maintaining services and resources targeted specifically at librarians. This paper focuses on one such service, the Bulletin Board for Libraries (BUBL), and the professional development resources it provides for librarians involved with electronic networking. These include current awareness services, full texts of publications related to networking, training materials, and other resources relevant to libraries and the networked world. 相似文献
12.
Edith A. Scarletto Kenneth J. Burhanna Elizabeth Richardson 《The Journal of Academic Librarianship》2013
The expectation for extended library hours including 24 h access presents many questions about late night library users and the value of this service to the library and their corresponding institutions. Using data gathered about patrons who use the library after 11 pm and before 7 am, a study was conducted to discover who the library users were, what services and facilities they made use of, and what, if any, concerns they have regarding the late night library. The usage patterns provide evidence that that while more usage occurs during traditional hours, users who prefer late night do so consistently. The researchers found the late night library was serving patrons who were cross sections of university community with higher than average grade point averages and retention rates when compared to university averages. These figures can have a significant effect on institutional recruitment and retention presenting the library as an indispensable resource to the community. 相似文献
13.
选取挪威、瑞典、芬兰和丹麦4个北欧国家的代表性图书馆及其服务案例作为研究对象,重点从法律保障、服务的开展、服务的协作和服务的推广4个方面分析北欧图书馆阅读障碍症群体服务,并从实践中总结出可借鉴的经验：明确法律保护声明,保障服务体系;推出特殊服务,打造无障碍通道;开展多方协作,提升社会参与度;推广活动项目,扩大服务效应。 相似文献
14.
《Library & information science research》2022,44(3):101177
Public library systems' websites were often the sole means for older patrons to access library services and programming during the COVID-19 pandemic. This study integrated Pauwels' (2012) framework to analyze 25 Ontario public library systems' websites for evidence of their available programming for older adults during the early months of COVID-19. The 640 identified programs for older adults revealed a number of patterns, including issues regarding visibility and representation of older patrons on library websites as well as assumptions surrounding older adults' access to technologies. Discussions consider three implications for public libraries as they reopen and create new virtual spaces “postpandemic”: questioning (re)distributions of resources that support both virtual and in-person services, questioning implicit assumptions that digital connection will foster social connection, and questioning the effects of the library as a virtual space on feelings of social connectedness. 相似文献
15.
Jeanine Scaramozzino Russell White Jeff Essic Lee Ann Fullington Himanshu Mistry Amanda Henley 《Journal of Map & Geography Libraries》2014,10(1):6-47
Programs for geospatial support at academic libraries have evolved over the past decade in response to changing campus needs and developing technologies. Geospatial applications have matured tremendously in this time, emerging from specialty tools to become broadly used across numerous disciplines. At many universities, the library has served as a central resource allowing students and faculty across academic departments access to GIS resources. Today, as many academic libraries evaluate their spaces and services, GIS and data services are central in discussions on how to further engage with patrons and meet increasingly diverse researcher needs. As library programs evolve to support increasingly technical data and GIS needs, many universities are faced with similar challenges and opportunities. To explore these themes, data and GIS services librarians and GIS specialists from five universities—the University of North Carolina at Chapel Hill, Texas A&M, New York University, North Carolina State University, and California Polytechnic State University—with different models of library geospatial and data support, describe their programs to help identify common services, as well as unique challenges, opportunities, and future plans. 相似文献
16.
《The Reference Librarian》2013,54(93):43-57
Abstract The climate of change in music reference represents a challenge to librarians. The three issues in the library literature that probably have the greatest impact on music reference service and are the subject of this paper are changes in users, sources, and modes of access to sources. These three issues are certainly related, as users need to use sources, and they need to know how to access them in order to use them. Reference librarians are called upon to mediate this process. Music library collections have their own peculiarities, however. Because they contain a wider variety of materials than many other kinds of library collections, reference librarians for music collections must be aware of the format, content, and intended uses of these materials, as well as the research patterns of their patrons. In the recent past, as cultural norms have changed with the paradigm of Western culture, users have wanted to use music libraries in new ways, and librarians are challenged to accommodate them. The musical genres used and requested by today's library patrons are different than they once were, both for listening and for academic study. Musical reference sources are being issued in electronic formats, and this represents a challenge for some users. The expanded use of interlibrary loan and electronic access to materials represents new opportunities and challenges. Music librarians are being called upon to provide services to patrons they may never see. 相似文献
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《International library review》1991,23(4):321-331
As centers of research and study in colleges and universities, Chinese academic libraries are heavily used and play a significant role in higher education. However, the level of administration can affect service to patrons and have an impact on their development. In this paper, the characteristics of administration in Chinese academic libraries are examined from both a historical perspective and current practice. The problems arising from the centralization of authority and administrative structure are also examined. Some possible suggestions are made of ways to improve library services in areas such as the quality of leadership, the creation of new positions, the increased responsibility of assistant directors, the re-organization of work distribution, the establishment of reference services, the development of faculty and staff participation in committee work, the importance of a library liaison program and the importance of designing a strategic plan for the library. 相似文献
19.
Computers and productivity tools help library patrons to access information, generate insights, structure results into a useful format, and produce knowledge. The use of these productivity tools by patrons requires librarians to alter their traditional professional role, which was primarily to provide information access for patrons, so that they can also provide expanded services and support to these patrons. This study focuses on understanding the computer and productivity tool skills that librarians desire for their new role in assisting patrons with information integration. Many aspiring and working librarians perceive their computer and productivity tool competencies as ranging from novice to proficient, and hope to increase their competencies to very skilled. 相似文献
20.
Abdul Ghani 《International Information and Library Review》2013,45(4):321-333
As centers of research and study in colleges and universities, Chinese academic libraries are heavily used and play a significant role in higher education. However, the level of administration can affect service to patrons and have an impact on their development. In this paper, the characteristics of administration in Chinese academic libraries are examined from both a historical perspective and current practice. The problems arising from the centralization of authority and administrative structure are also examined. Some possible suggestions are made of ways to improve library services in areas such as the quality of leadership, the creation of new positions, the increased responsibility of assistant directors, the re-organization of work distribution, the establishment of reference services, the development of faculty and staff participation in committee work, the importance of a library liaison program and the importance of designing a strategic plan for the library. 相似文献