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1.
Librarianship, like many occupations, requires emotional labor, which is an awareness of job requirements for emotional expression and the strategies used to express those emotions. Research on emotional labor suggests that performing emotional labor results in both positive and negative effects on individual outcomes, such as job satisfaction and job burnout. Since affective events are prevalent in library work and evidence suggests positive outcomes from emotional labor can be fostered, the ways emotional labor is performed in libraries should be studied. This research explores the key components of emotional labor: perceptions of display rules and the emotion regulation strategies of surface and deep acting. Data were collected from a sample of American librarians in 46 states from public, academic, special, and K–12 libraries who completed a survey. Bi-variate and multi-variate correlations, as well as ANOVAs, were used to test relationships among emotional labor constructs, job satisfaction, and job burnout. Results show evidence of significant associations with emotional labor among library employees in both the perception of display rules, as well as in surface and deep acting. Perception of display rules showed mixed results with job burnout and job satisfaction. Surface acting was found to be associated consistently with job burnout and decreased job satisfaction, while deep acting strategies were less strongly associated with negative outcomes. Findings suggest that library managers should clearly communicate display rule expectations to employees and work to build staff support to help meet those expectations. Library employees should be aware of occasions when they use surface acting and work to develop stronger deep acting techniques. The study contributes to an understanding of the influence of emotion management in the library workplace. 相似文献
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Many occupations, including librarianship, require emotional labor, which can be defined as the awareness of the emotional expressions required of a job, and the strategies used to express those emotions. To date, little research has examined emotional labor in library work, even though strong evidence exists to suggest emotional labor is a key component of many library jobs. Research on emotional labor shows that there can be positive and negative effects on individuals such as job satisfaction and job burnout. Research also shows that the negative outcomes from emotional labor may be buffered to some extent by factors such as support from the organization, or job autonomy. Individual differences such as personality traits and attitudes toward customers also impact the effects of emotional labor on employees. Because emotional labor is a critical issue in library work, and because evidence suggests positive outcomes can be fostered, there is a need to study how emotional labor is carried out in libraries, and to identify management techniques for emotional labor that will yield positive outcomes for both employees and organizations. Empirical research on emotional labor is reviewed, and a research agenda for exploration of this important construct in the field of librarianship is presented. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):123-133
Abstract Virginia Commonwealth University has interlibrary loan staff members who work in a variety of locations. A review of library and business management literature and an informal survey of interlibrary loan managers was conducted to assess the extent and practices for managing interlibrary loan and document delivery staff members who work in separate locations. Data was collected to highlight common problems and challenges faced by managers who deal with this situation, and to consider the best practices used by the managers. The practices of interlibrary loan managers were very similar to those of managers found in management literature, indicating that library managers, particularly in interlibrary loan, can benefit from reading business management sources regularly. 相似文献
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开放式创新是图书馆服务创新的发展趋势和提升自身服务能力的关键,已引起图书馆学者和管理者的关注。在对众多学者就开放式创新所给出的定义进行归纳总结的基础上,对图书馆开放式创新的概念进行界定,并从资源观视角构建开放式创新提升图书馆服务能力的内在机制,进而对促进开放式创新实施的具体策略进行分析,如建设开放式创新文化、构建外部利益相关者参与平台、提高图书馆知识吸收能力等,以期提高图书馆的服务能力,促进其持续发展。 相似文献
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[目的/意义]探究高校图书馆员情绪劳动与工作满意之间的关系模式,以期为高校图书馆工作规划和实施人力资源管理提供参考。[方法/过程]通过理论分析和结构方程模型分析,探讨浅层扮演、深层扮演和中性调节3种情绪劳动策略对工作内在满意与外在满意的影响及作用机制。[结果/结论]研究结果显示：高校图书馆员采取浅层扮演策略对其内在、外在工作满意有显著负向影响,采取深层扮演策略和中性调节策略则对其工作内在满意有显著正向影响,而与其工作外在满意之间关系不明显。 相似文献
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This research explores the relationship between employees’ disposition and several important job attitudes. Dispositional affect is a personality trait that describes people's emotional responses to situations. This study explored how affective disposition influences the job attitudes of work engagement, organizational commitment, and job satisfaction. Data were collected from a sample of librarians, and the results show that affective disposition strongly predicted the three job attitudes in the expected directions. The findings contribute to knowledge of the role of personality in the workplace and provide guidance for library managers on how best to facilitate positive job attitudes. 相似文献
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图书馆馆员心理契约违背是馆员在图书馆未能充分履行心理契约的认知基础上产生的一种情绪体验,对图书馆和馆员都带来消极的影响。根据其形成机理,采取建立有效的沟通机制、树立以人为本的管理理念、建设诚信公平的组织文化以及建设学习型图书馆等应对措施可预防馆员心理契约违背的产生,降低其带来的不利影响。 相似文献
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高校评估对图书馆工作的影响 总被引：16，自引：1，他引：16
分析了高校本科教学评估工作中与图书馆有关的评估指标与体系，肯定了评估对图书馆发展的积极作用，同时也指出了评估对图书馆工作带来的负面影响。 相似文献
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Communicative Reconstruction of Resilience Labor: Identity/Identification in Disaster-Relief Workers
Drawing from the structurational theory of identification [Scott, Corman, & Cheney, 1998] and resilience theory [Buzzanell, 2010], our inquiry provides insight into the sustainability of disaster-relief worker involvement and the discursive processes whereby workers overcome emotional and physical challenges to create resilience labor. Analyzing 23 semi-structured interviews with disaster-relief workers of a non-profit organization, we define resilience labor as the dual-layered process of reintegrating transformative identities and identifications to sustain and construct ongoing organizational involvement and resilience. The identification frames align with familial, ideological, and destruction–renewal network ties that empower individuals to construct their identities in transformative ways. The frames can guide non-profit managers and volunteers working in extreme contexts characterized by societal conflicts or disruption to sustain themselves as they construct resilience labor. 相似文献
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本文论述了高校图书馆开展知识服务的必要性,提出了开展知识服务的对策。开展知识服务是高校图书馆期刊工作的突破口和生长点,围绕知识服务组建期刊工作者队伍,开展期刊的读者服务工作,将使高校图书馆工作呈现蓬勃生机和旺盛生命力。 相似文献
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《The Journal of Academic Librarianship》2023,49(5):102765
Occupational stress is a physical and psychological condition that can have negative effects. Librarians undergo significant levels of occupational stress. The study assessed levels of occupational stress and different coping strategies in response to it. 37.7 % of library and information science professionals in Jammu and Kashmir have low occupational stress, 32.6 % moderate, and 29.7 % a high level of occupational stress. It was confirmed that these professionals utilize both problem-focused and emotion-focused coping strategies to manage stress. However, the prevalence of emotion-focused coping is more noticeable among them. Role overload, low status, interpersonal problems, lack of respect, and other factors were identified as elements causing occupational stress. Occupational stress and coping strategies displayed a weak yet positive relationship. 相似文献
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[目的/意义] 移动图书馆服务平台的感知质量优化,关系到未来移动图书馆的发展。本文力图为服务质量优化决策提供实例支持,促进移动图书馆服务平台优化改进的有形化。[方法/过程] 参考ITIL管理框架,结合移动图书馆服务平台的生命周期,类比构建了感知质量的优化框架,并以ML-1移动图书馆APP客户端为实证对象,提出一些数理指标来分析移动图书馆平台的用户、技术实现人员、管理决策人员对优化认知的判断,验证优化框架的实施过程。[结果/结论] 论文构建出一个层层递进的移动图书馆服务平台用户感知质量优化框架,依托实证分析结果,证实服务质量优化实施方案的有效性。 相似文献
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《Public Library Quarterly》2013,32(1):13-33
There is an urgent need to identify potential library managers and prepare them for responsible positions. There is an equally pressing need for programs designed to provide current managers with additional information on new trends and developments in library administration. In order to expand and update the knowledge, skills, and abilities of present library managers and to establish a larger pool of qualified candidates for managerial positions, planned management development programs and/or activities are necessary. This study is an effort to determine the direction in which large public libraries are moving toward planning and establishing management development programs as well as to explore strategies used to attain financial support for such programs. 相似文献
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图书馆业务外包的实践与思考——中山大学东校区图书馆业务外包体验 总被引：23，自引：2，他引：21
简述图书馆业务外包的概念、意义、种类以及国内外图书馆业务外包的发展状况;全面介绍中山大学东校区图书馆实行业务外包的实施方案、方案设计依据、实施进程等情况。在此基础上,深入分析业务外包成功实践的原因,总结实施过程中的问题和不足,提出解决办法。 相似文献
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论图书馆开架的充分服务策略 总被引：1，自引：0，他引：1
在简要阐述图书馆充分服务内涵的基础上，结合图书馆开架服务的实践，归纳了当前图书馆开架服务实践中存在的问题，并提出富有针对性的改进建议。 相似文献
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日本图书馆界参与实施著作权法的研究与借鉴 总被引：3，自引：0，他引：3
当代图书馆活动与著作权法的矛盾日益突出。围绕著作权法的修订，图书馆和著作权拥有者的争论不断。考察日本图书馆界参与著作权法的修订、实施及其对图书馆信息服务的影响，对于我们把握著作权法与图书馆工作的关系，具有重要借鉴价值。 相似文献
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网络环境下图书馆读者服务工作的发展趋势 总被引：2，自引：0，他引：2
本文讨论了网络环境下图书馆读者服务工作的发展趋势;即将图书馆送到用户学习工作的一线,使图书馆及其服务成为用户工作环境的一部分。 相似文献
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图书馆服务要注重人文关怀 总被引：14，自引：0，他引：14
人文关怀在图书馆服务方面具有十分重要的意义,文章指出了目前图书馆服务在人文关怀上存在的问题,提出了注重人文关怀,做好图书馆服务工作的对策。 相似文献