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1.
我国已完成的4次公共图书馆评估因为强化了原有的公共图书馆管理体制而与当前进行的公共图书馆管理体制改革形成了悖论。二者之间的悖论不仅阻碍了公共图书馆管理体制改革,而且也削弱了公共图书馆评估的作用,影响了公共图书馆事业的长远发展。为此,要转变政府职能,改变现有的公共图书馆行政层级评估方式,深化管理体制改革;妥善处理两者之间的关系,真正发挥两者合力,推动公共图书馆事业健康发展。  相似文献   

2.
Information communication technology (ICT) in government agencies as well as educational and research institutions facilitates an efficient, speedy and transparent dissemination of information to the public and other agencies for performance of government administration activities. The importance of ICT in governance has been recognized the world over. E-governance highlights several elements of good governance such as transparency, accountability, participation, social integration, public financial management reform and development. This study is based on research and personal interviews of selected representatives of the Government of National Capital Territory of Delhi. The findings of this study highlight the role of Internet, particularly the World Wide Web (WWW), which has made it easier for citizens to locate and download official information and to conduct transactions. Information management agencies such as libraries and knowledge centres play a vital role in supporting transparent and accountable governance in this digital era. E-government needs to be integrated into the broader public management framework so as to make a substantial change in the government to citizen (G2C) relationship.  相似文献   

3.
Governments need to adapt to changes in their internal and external environments and create systems that allow them to scan trends, identify developments, predict their potential impact on the organization, and quickly learn how to implement changes to their standard operating procedures. As a response, government organizations are adopting agile approaches as part of their process redesigns, project management, and software development approaches. Although agility and adaptiveness are long in use in the private sector, they have been increasingly adopted in the public sector literature and practices. In order to understand the existing theoretical and practical foundations of the field, we have conducted a systematic literature review and identified four streams of research areas: (1) software development approaches, (2) project management approaches, (3) application areas, and (4) potential outcomes. In this article, we synthesize this literature, provide an outlook on future research questions, and introduce several articles as part of the current special issue focused on agile government.  相似文献   

4.
Customer relationship management (CRM) is seen as a key element in delivering citizen-centric public services in the UK. However, CRM originated in the private sector as a technology to support customer acquisition, retention and extension (cross-selling). The appropriateness of this technology to organizations striving to meet complex goals such as improving the quality of life for vulnerable people is open to question. This paper uses the results of recent UK electronic government CRM programs to show that the focus for many local authorities has so far been systems integration, CRM-enabling call centers and the provision of routine transactions online. More advanced authorities are planning to use CRM to help them understand their citizens better. But more can be done. To this end, the paper proposes an alternative model of CRM progress which moves beyond transactions and customer insight and encourages citizens to co-produce the public services they consume.  相似文献   

5.
Artificial Intelligence is increasingly being used by public sector organisations. Previous research highlighted that the use of AI technologies in government could improve policy making processes, public service delivery and the internal management of public administrations. In this article, we explore to which extent the use of AI in the public sector impacts these core governance functions. Findings from the review of a sample of 250 cases across the European Union, show that AI is used mainly to support improving public service delivery, followed by enhancing internal management and only in a limited number assist directly or indirectly policy decision-making. The analysis suggests that different types of AI technologies and applications are used in different governance functions, highlighting the need to further in-depth investigation to better understand the role and impact of use in what is being defined the governance “of, with and by AI”.  相似文献   

6.
Web information systems are having a profound effect on the way information is being disseminated today. Current technological advances have caused many government agencies to re-evaluate their practice of contracting with private sector vendors who have traditionally repackaged and marketed the agency's raw data. These new opportunities for government agencies wishing to make information publicly accessible have blurred the traditional distinctions between public and private dissemination activities. Low-cost public dissemination of information has resulted in private sector vendors arguing that public electronic distribution and publication creates unfair competition. New partnerships, such as the recent venture between the National Technical Information Service (NTIS) and the commercial search engine, Northern Light, in developing the “usgovsearch” product are also being explored. From another viewpoint, library associations are strongly supporting legislation that would broaden, strengthen, and enhance public access to electronic government information. Key issues to be discussed are: (1) the debate concerning public vs. private access to government information; (2) Does electronic access to government information eliminate the need for printed documents? and (3) Joint efforts — when should the government team up with private sector allies to charge for information services and access?  相似文献   

7.
In many democratic states political rhetoric gives weight to increasing public participation in and understanding of the political process; (re)-establishing public trust in government decision making; increasing transparency, openness, and accountability of public authorities; and, ultimately, improving government decision-making on behalf of citizens. Access to the public record and freedom of information (FOI) are mechanisms which help to facilitate the accountability of public authorities. Many jurisdictions have introduced legislation related to these mechanisms, and the UK government is no exception with its enactment of the Freedom of Information Act (FOIA) in 2000. University College London (UCL) ran a research project over 12 months in 2008–2009, funded by the UK Arts and Humanities Research Council. The research project examined what the impact of the UK FOIA had been on records management services in public authorities, especially local government. This article reports on some of the findings of the study. It considers how FOI compliance and records management functions are organized in local government and the role of information governance which is emerging as an umbrella for such functions. It draws some conclusions about the contributions that records management services make to the ability of local authorities to comply with the FOIA and identifies some ways in which user experience may be affected by the management of records.  相似文献   

8.
ABSTRACT

Digital platforms have become central to twenty-first century education, culture, and government, and libraries devote an increasing proportion of budgets to acquisitions of e-resources. This research reports on a recent project that investigated Australian teenagers’ use of traditional print and digital platforms for long-form recreational reading. Specifically, it investigates whether digital devices are a preferred modality for Australian adolescents’ recreational reading and if access to digital devices with e-reading capabilities, such as tablets, smartphones, e-readers, and laptop or desktop computers, is associated with more reading engagement by avid and reluctant readers. The research, based on a diverse sample of urban and regional participants from two states, suggests that Australian adolescents’ preferences for e-books have been largely overestimated. Issues of relevance to public libraries are discussed.  相似文献   

9.
While many studies have discussed the impacts of electronic government (e-government) on public libraries, little research has considered the extent to which the current federal government's implementation of e-government relies on the public technology access, training, and support provided by public libraries. A range of data and policy materials are drawn upon in order to illuminate the co-evolution of public libraries and e-government. Beginning with a discussion of the development of e-government and its impacts in public libraries, the access, goals, and challenges of e-government are detailed as they relate to libraries, and the areas in which current implementations of e-government would not be possible without public libraries. Based on the explorations of the co-evolution of e-government and public libraries, key policy issues are offered that require reconceptualization in order to better support the interrelationship between e-government and public libraries.  相似文献   

10.
公共信息资源管理的多元化视角   总被引：18，自引：1，他引：18  
公共信息资源的本质特征在于其公共性,“公共性”决定了公共信息资源管理的范畴应突破政府信息资源管理的局限,广泛发挥社会组织和企业的力量,建立以政府为主导,以市场化、社会化为主体的多元管理体制,以改进整个社会公共信息资源管理的现状。  相似文献   

11.
公共信息的公共性本质决定了公共信息服务主体的多样性,而政府公共信息服务的低效与缺位和企业信息服务的营利性动机导致第三部门成为公共信息服务的重要力量,并具有灵活、高效、降低成本、满足社会要求等特点。政府与第三部门的分工与合作是提高公共信息服务效率的关键。参考文献15。  相似文献   

12.
《The Reference Librarian》2013,54(56):125-146
Abstract

The increasing utilization of computer technology in the public and private sectors, particularly since the mid-1980s, has brought about significant changes in the way organizations do their business. It has led to improvements in productivity, more timely delivery of services, and more efficient business communication; it has also had significant cultural impact. The technology has transformed our working environments, but there has not been an equivalent transformation in records and archival practice.

If the 1980s was the decade in which the tidal wave of electronic change hit us, the 1990s has seen the gradual realization that the new technology alone, without appropriate information and records management strategies, generates substantial risks. While the technology is promoted as the solution to all information management requirements, this message glosses over some critical issues. These issues go to the heart of the preservation of the corporate memory of our society.

In this article the author introduces us to major issues in electronic records management from an archival perspective. He illustrates these points through reference to policy development at the Australian Archives.  相似文献   

13.
The Australian community radio sector has played an important role in the social movement of media democratization, both locally and more broadly, however, little attention has been paid to this sector as a social movement. This research maps the organizational history of Brisbane community radio station, 4ZZZ, to examine the impacts of institutionalism on the station, viewed as a social movement organization (SMO). It argues that while SMOs typically move from an oppositional position of protest to one that is increasingly institutional, this does not necessarily dilute the effectiveness of SMOs over time.  相似文献   

14.
政府信息资源的经济学特征及其产权界定   总被引：3，自引：0，他引：3  
阐述对政府信息资源进行产权界定的意义,即它是改革政府信息机构、促进政府信息公开、提高政府信息资源管理与配置效率的前提。在总结政府信息资源的经济学特征的基础上,对政府信息资源的产权属性进行分析,指出政府信息资源的所有权、转让权与收益权的性质决定政府信息资源应该公开与共享,这也是政府信息机构管理模式改革的基础。  相似文献   

15.
The use of information and communication technologies has been a key strategy for government reform. It offers diverse benefits, ranging from efficiency and effectiveness to transparency and greater democratic participation. Governments in many parts of the world have invested vast resources into electronic government projects with the expectation of achieving these and other outcomes. However, the results in many cases are limited and there is no comprehensive way to evaluate these initiatives at the aggregate level. A method for measuring and evaluating electronic government that identifies its advances and problems is needed. Previous efforts to do so are limited in terms of scope and dimensions being considered. Based on a review of current literature and the analysis of international best practices, this paper proposes a multidimensional model for measuring and evaluating electronic government. It also includes examples, a proposal of how to operationalize it, and several recommendations for practical use.  相似文献   

16.
This study provides a comprehensive update of Chinese public relations education. Particularly, it (1) examined the challenges facing Chinese public relations education and (2) explored the positive changes that have emerged in Chinese public relations education. Researchers conducted 49 face-to-face in-depth interviews with Chinese public relations educators, students, and professionals supplemented with a content analysis of 22 Web sites of Chinese universities with public relations programs. Major findings include: (1) absence of doctoral programs, (2) rigid public relations curriculum structure, (3) dominance of traditional public relations pedagogy, (4) lack of qualified public relations educators, and (5) inadequate institutional recognition. In addition to these key challenges that Chinese public relations education confronts, it has also been undergoing some promising changes. For example, public relations education is adjusting to meet the needs of students. Educators are developing both educational and professional expertise. Moreover, there has been a rise of government public relations in the context of China's rapid economic and political reform.  相似文献   

17.
Public value theory offers innovative ways to plan, design, and implement digital government initiatives. The theory has gained the attention of researchers due to its powerful proposition that shifts the focus of public sector management from internal efficiency to value creation processes that occur outside the organization. While public value creation has become the expectation that digital government initiatives have to fulfil, there is lack of theoretical clarity on what public value means and on how digital technologies can contribute to its creation. The special issue presents a collection of six papers that provide new insights on how digital technologies support public value creation. Building on their contributions, the editorial note conceptualizes the realm of public value creation by highlighting: (1) the integrated nature of public value creation supported by digital government implementations rather than enhancing the values provided by individual technologies or innovations, (2) how the outcome of public value creation is reflected in the combined consumption of the various services enabled by technologies and (3) how public value creation is enabled by organizational capabilities and configurations.  相似文献   

18.
《The Reference Librarian》2013,54(32):139-150
Prior investigations have indicated that government documents are a relatively underutilized resource by most librarians. Almost invariably, these studies have been of academic libraries and librarians. It is highly probable that scholars use documents unobtrusively and may be overlooked in many surveys, but it must be assumed that they are assisted in their use by knowledgeable documents librarians. A survey of documents use by public reference librarians serving 25 geographically dispersed population centers revealed that there was substantial awareness and use of U.S. government documents. Respondents indicated that they believed accredited programs in library education should provide reference librarians with the backgrounds necessary to assist with reference questions which concern current, but historical issues. Privatization or the commercialization of federal information sources is discussed as the possible consequence of the lack of knowledge and use of documents which can be used for reference purposes, as opposed to those which provide technical information. A Current Issues Seminar for programs of library education is proposed. Using current issues of the day as examples, the content of a typical seminar is reviewed.  相似文献   

19.
ABSTRACT

The Slovak library sector has been in general decline since 1991, due to woefully inadequate funding. There are some bright spots, however. Central scientific and academic libraries have fared better than public libraries. Slovak librarians have realized the benefit of collective action for the good of the profession. The work of the Slovak Library Association over the past ten years has been fundamental to advances made. Slovak librarians have also been cooperating with foreign organizations and associations, with many positive results.  相似文献   

20.
Many adjectives are used in the context of transforming government including making it more open, transparent, participative, agile, responsive and so forth. Most, if not all, of these adjectives are either in themselves public values or reflect one or more underlying public values. This paper examines the relationship between information and communications technology (ICT), transformative government and such public values and proposes a framework for further research. A study of the literature on public values is used to develop a typology of public sector values likely to be affected by ICT. This impact is examined for a number of these values. For others hypotheses about the impact of ICT on other values are then posited. It is argued that ICTs can and do have transformational impacts on public values, though not always for the better, concludes that values are a potential powerful lens for considering such impacts and sets out a programme of research into these relationships.  相似文献   

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