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1.
Russell Michalak 《图书馆管理杂志》2013,53(7):768-785
AbstractUsing personally identifiable information (PII) (patron data) to make informed decisions in academic libraries through learning analytics programs has increasingly become more commonplace. In this column, we discuss how libraries around the world have used PII to make informed decisions about hours (gate count), electronic resources (collection usage and authentication), and research assistance (virtual reference). In addition, we discuss the use of learning analytics in library environments including the benefits and concerns associated with its use. Finally, we discuss how we have used PII at our institution’s library and the data metrics we plan utilize at some point in the future. 相似文献
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《The Journal of Academic Librarianship》2023,49(3):102661
This paper explores sustainability, sustainability awareness, and how it is measured in academic libraries in the United States, and considers how assessment tools or key performance indicators (KPIs) could enhance sustainability efforts in these libraries. The American Library Association core values include sustainability, and several other associations outline the need for sustainability and provide suitable policies and guidelines surrounding sustainability for its successful implementation. However, owing to the complexity of sustainability, often only one of the issues (i.e., social equity, economic feasibility, or environmental stewardship) is addressed, with little consideration for their interactions with the other issues, and most often, is not directly assessed or measured. Therefore, this study assessed sustainability awareness and sustainability efforts and how they are measured in US academic libraries using a survey. Although a limited response was received, the results indicated that few libraries embraced sustainability holistically, with limited assessment of sustainability initiatives, and little direction from leadership. However, for sustainable solutions, it is necessary for library leadership to recommit to their values, promoting a culture of sustainability through continual assessment to benefit their communities in the long term. 相似文献
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《The Journal of Academic Librarianship》2023,49(1):102621
Academic libraries are participating in the collection and analysis of student data. Under the umbrella of learning analytics, these practices are directed toward developing an understanding of how libraries contribute to student learning, the educational experience, and efficient operations of academic institutions. Learning analytics, however, is loaded with ethical issues, which are made more complex by the high ethical bar library practitioners espouse as part of their professional values. This article discusses findings from a survey of academic library practitioners. The survey identifies what ethical issues practitioners associate with learning analytics and the degree to which they are prepared to address such issues. The discussion suggests pathways forward for filling knowledge and practice gaps. 相似文献
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《The Journal of Academic Librarianship》2020,46(4):102141
Library analytics in academic libraries, especially in the United States, are part of the expanding web of society-wide surveillance. The use of library analytics systems poses serious threats to the well-being of many actors, especially students. Academic librarians are faced with new moral challenges by such systems as described here and must determine the extent to which they wish to participate in the surveillance of students for whom they are responsible. The column concludes with some recommendations from the literature and with consideration of the roles of free inquiry, freedom from surveillance, and exercise of autonomy essential to higher education and full citizenship. 相似文献
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美国高校图书馆标准及其自评 总被引：13，自引：1，他引：13
目前,国内高校图书馆重视硬件的建设和评估,而美国新版高校图书馆标准在关注图书馆的输入指标的同时也考量输出指标,特别是强调了读者受图书馆馆藏与服务影响的“成效”,在评估时,通过对比组的比较和一系列的问题为图书馆评价自身的工作和决策提供更为详细的信息。我国高校图书馆从美国高校图书馆新标准及其自我评估的实例中可以发现许多可借鉴之处。 相似文献
6.
高校图书馆网上服务的互动交流性评价 总被引：3，自引：0，他引：3
通过对中国高校数字图书馆联盟49所高校图书馆主页反映的网上服务的调查统计分析，从服务项目设置、服务内容、技术功能、人员素质等方面揭示出目前高校图书馆网上服务的互动交流性存在的不足，提出强化网上服务的互动交流性能，拓展高校图书馆网上服务的发展空间和技术创新潜力。 相似文献
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为科学规划和设计大学图书馆，深入探讨现代大学图书馆建筑的类型学特征，文章概括了大学图书馆在新时期的一系列技术特征，对现代大学图书馆的功能、作用和在大学中的定位作了深入的分析，并详细介绍了一些影响和制约大学图书馆建筑设计和规划的一些现代管理理念和运作模式。 相似文献
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美国大学图书馆评价主体的研究 总被引：3，自引：1，他引：2
美国大学图书馆的评价主体可分为国家机构、行业协会、大学图书馆、第三方机构,不同主体在评价活动中的主要实施机构、具体评价内容、评价工具、评价方法有所不同,并且显现出各自的特点。图书馆评价可借鉴美国大学图书馆的评价主体划分方式,综合运用评价工具与方法,明晰评价机构的职责,构建全面的图书馆评价体系。 相似文献
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随着高等教育范式的改变,全球高校图书馆正在经历从简单的开放阅览逐步走向以促进知识流通、创新交流环境为主要特征的第三代图书馆,创客空间的出现为高校图书馆加快自身功能转型与角色重塑提供了契机。文章通过文献调研和案例研究等方法探讨了国外高校图书馆创客空间的研究进展,并从规划与实施流程的视角,全方位解读国外高校图书馆发展创客空间的策略及路径,以期为我国高校图书馆构建创客空间提供参考。 相似文献
12.
Many college students choose or need to work, and academic libraries offer a potentially convenient on-campus location for employment. Students serving in these roles may benefit from the experience both academically and socially. By examining students' experience as workers in the library, academic libraries have the opportunity to understand the benefits that such work might provide and intentionally plan to enhance learning and demonstrate library value in a novel way. This basic qualitative study sought to explore the experiences of student assistants working in an academic library and identify the benefits and challenges they perceived as a result of enacting the role. Individual interviews were conducted with seven undergraduate student library assistants at a doctoral-granting institution to determine benefits and challenges they noted that resulted from their experiences in this student employment role, and findings reveal opportunities for academic librarians in training and supervising student employees. 相似文献
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Online subject guides are commonly used by libraries to provide information support to students. LibGuides (a cloud-based commercial product launched in 2007) represents one of the latest incarnations of the traditional subject guide or portal, and are widely used across American academic libraries. In Ireland however, library subject guides of entirely local design and hosted on a local web server still dominate.This paper outlines the project management process involved in implementing a LibGuides pilot at University College Dublin Library, including the planning, design and implementation of a new range of subject-related guides. The pilot nature of the project necessitated a strong focus on evaluation, particularly in assessing the effectiveness and suitability of LibGuides as a platform for delivering information literacy support, both from an administrative and end-user perspective. A two-stranded approach was used in this review process, incorporating quantitative web statistics and analytics alongside qualitative feedback from students, academic staff and Library staff.Feedback that was gathered suggested that the LibGuides subject guides were generally viewed very positively by both staff and students. Notwithstanding this, awareness (as indicated through usage statistics) remained moderate during the pilot, pointing to the importance of the visibility, positioning and promotion of guides. 相似文献
15.
近年来,在图书馆价值评估活动的影响下,越来越多的美国高校图书馆开始参与到学习分析项目中来。《图书馆机构学习分析整合》是美国博物馆和图书馆服务研究所基于三次全国图书馆学习分析整合信息论坛讨论结果发布的报告,内容涉及图书馆机构学习分析整合形式,支持图书馆参与学习分析的策略方法,图书馆机构学习分析整合障碍及未来努力方向等。该报告对于指导图书馆员如何参与学习分析及应对学习分析带来的挑战具有重要的价值和意义。 相似文献
16.
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
17.
Factors affecting customer relationship management practices in Thai academic libraries 总被引：1，自引：0，他引：1
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2011,(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
18.
Kelsey Keyes 《The Journal of Academic Librarianship》2017,43(4):319-328
Academic libraries serve many student constituents, but one often overlooked group is students who are parenting children. Students who, by necessity or volition, bring their children with them to the library have specific needs. Serving these students, who often have difficulty succeeding and graduating at college, should be a priority for academic libraries. Offering assistance can help this group focus on their studies, achieve their academic goals, and thus decrease universities' attrition rates. This article begins by drawing on anecdotal evidence, then reviews existing literature on parenting students. Next, it examines and analyzes policies on children in academic libraries at large American universities. Half of all academic libraries don't have clearly accessible policies, and some have policies that discourage bringing supervised children to libraries, while a few have welcoming policies and facilities. This research shows that academic libraries can still make progress to serve a key constituency. Finally, it offers solutions for how academic libraries can serve parenting students, given varying spatial and financial constraints, as well as diffusing potential concerns that might hold academic libraries back from serving this part of the academic community. This analysis could be supplemented by further inquiry and interviews with libraries on how their policies were developed and are being implemented or with parenting students on what they desire and need from the academic library. 相似文献
19.
近几年国内外商业图书馆服务平台发展迅速,这些平台体现了SaaS软件服务模式的优势和数字时代图书馆系统的最新发展趋势,但这些进展还没有完全解决和满足图书馆在业务和技术等方面面临的困难和最新需求,FOLIO开源图书馆服务平台项目的开发和实施正在改变这种局面。FOLIO以其先进的技术架构和共赢的生态环境,将开创性地解决下一代图书馆服务平台实践中的问题,如运营成本、私有云模式、功能自主性、安全可控性、系统开放性和可靠性等。本文详细介绍了下一代图书馆服务平台的特点,包括纸电一体化管理、知识库管理、面向服务架构、开放API、云端技术和多租户平台、涵盖现有多种产品的功能,同时列举了国内外主要应用现状。在此基础上分析了FOLIO技术架构和生态环境等方面的优势,包括:支持图书馆差异化需求的微服务架构,适用于大规模应用的Vert.x高性能异步网络库,可以集成各种资源元数据的Codex高级元数据子集,丰富的社区沟通渠道和独特的图书馆可自由选择的开发运维模式等。文章详细探讨了FOLIO可解决的实际问题,对我国建设第三代图书馆服务平台具有重要意义。 相似文献
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大学图书馆对来华留学生的信息服务工作探讨 总被引：1，自引：0，他引：1
探讨了大学图书馆开展面向来华留学生信息服务工作的必要性以及留学生利用图书馆信息服务的障碍,并提出两种主要应用措施使留学生和图书馆互相协调,互相帮助,更好的为留学生用户服务。 相似文献