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1.
Business Process Management (BPM) has proven successful to help organizations improve and innovate, and its application has grown in scope and context. One essential problem related to this development is that the BPM body of knowledge does not account for a broader variety of business contexts. On the contrary, most approaches, methods, or models in BPM suggest one way forward, and we recognize that BPM projects following a one-size-fits-all approach are prone to fail, since they do not sufficiently consider situational requirements. In this viewpoint article, we argue that BPM needs to be contextual in order for projects to be most efficient and effective. We observe a lack of research on how to identify and characterize business contexts relevant for tailoring the right BPM approach. Therefore, we examine contextual factors that influence BPM and propose a framework to identify the context in which BPM is applied. We define context in BPM as situational factors related to goal-, process-, organization-, and environment-dimensions. Our viewpoint article not only creates awareness for contextual BPM, it also intends to stimulate research on the role of context in BPM and to help practitioners better understand the specific business context in which BPM initiatives are applied.  相似文献   

2.
Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case-specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task–technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.  相似文献   

3.
The amount of heterogeneous data that is available to organizations nowadays has made information management a seriously complicated task, yet crucial since this data can be a valuable asset for business intelligence. Ontologies can act as a semantically rich knowledge base in systems that specialize in information management. The present work investigates the potential of ontologies in supporting the information lifecycle within a corporate environment for business intelligence. The paper demonstrates the use of Heraclitus II, a framework that employs ontology management and evolution in the context of information management systems. The capabilities of the framework in facilitating information management and business intelligence are evaluated through a real-life case study from the life sciences industry.  相似文献   

4.
The importance of business processes and the centrality of IT to contemporary organizations’ performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two management functions to enable strategic and operational business—IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose that IT as a business enabler respectively calls for sequential and reciprocal integrations at strategic and operational planning levels. Drawing on logical reasoning, we suggest that IT as a strategic driver necessitates reciprocal integration at both levels.  相似文献   

5.
In a context where enterprises and organizations aim to optimise their behaviour, obtain certifications and labels, and benefit from the smart use of information systems and technology, two considerations drive this research: (1) the weak maturity level of worldwide Business Process Management (BPM), which exposes the need to reconcile academic theories with industrial contexts, and (2) the need for upcoming software functionalities that prioritize removing the barriers frequently encountered by industrialists when trying to implement the method. To reach such goals, this research work has developed a conceptual framework to represent the BPM implementation state. It is built along three axes: the BPM Cycle (Design, Enact, Maintain), the Field (Culture, Business, IT) and the Abstraction Level (Data, Jobs, Behaviour). An organization’s overall BPM maturity can thus be evaluated by positioning its capabilities along the framework’s axes. It is also suggested that the framework be used to track the implementation of new procedures in an organisation. The framework is presented and detailed before being applied to a complete case study.  相似文献   

6.
Workflow management systems coordinate and allocate work through the various stages of executing business processes. The benefits of such systems appear pervasive, but no hard data is available that confirms that their implementation improves organizational performance. In part, this is due to the difficulty of measuring the effects of enterprise-wide initiatives in general. In this paper, the results are presented of a longitudinal, multi-case study into the effectiveness of workflow management technology. The study builds on a novel methodology that combines field work and computer simulations. Through its application, the contribution of this technology to conduct business processes faster and with less effort could be quantitatively assessed. Surprisingly, only a fraction of the projects that were followed in this longitudinal study led to a fully operational implementation of a workflow management system at all. Even so, in most of the projects where such a system was introduced this resulted in substantial improvements. We present success and fail factors for the implementation of this technology within organizations, which we inferred from a follow-up analysis. The novel methodology presented in this paper is thought to be of value to track the performance effects of introducing other technologies or organization concepts as well.  相似文献   

7.
Motivated by the seeming presence of the productivity paradox in China, this research revisits the question of how information technology (IT) affects firm performance. Leveraging the process-based view of IT, we establish a theoretical framework for the mediation factors for the relationship between IT capabilities and performance. Based on a survey of 127 companies in China, we find that a firm's management capabilities to manage both its internal and external business processes fully mediate the impact of IT on firm performance. The two management capabilities in this study are business-process management capability and supply-chain management capability. Our results show that only the coherent integration of IT capability with firm’s ability to optimize business processes and to improve management of supply chains can enhance firm performance. Firms should avoid the fallacy that IT investments are solely responsible for better firm performance. Based on our findings, we discuss the implications for research and practice.  相似文献   

8.
The business-IT gap is still present in many companies and IT/IS professionals often impute the responsibility for this to management and claim they lack top management's support for their initiatives. The aim of this paper is to show how IT/IS personnel can achieve top management support. Based on more than 50 in-depth interviews with CIOs and CEOs in the last 10 years we hypothesize that top management support can be attained with the business and managerial knowledge and skills of IT/IS personnel as well as with the business-oriented role of the IT/IS department. The impact was empirically tested via structural equation modeling (SEM) using data from 152 Slovenian companies with more than 50 employees. Based on findings some implications for top managers and IT/IS professionals are given, especially for CIOs, on how IT/IS personnel can contribute to bridging the gap.  相似文献   

9.
This paper will present new theoretical and applied solutions for intelligent data analysis and information management in the fields of cognitive economics. Intelligent data analysis and information management are performed by information systems called cognitive systems, dedicated for semantic interpretation of acquired business information. To interpret the meaning of the analysed data, complex linguistic algorithms must be used, based on which it is possible to find the core information elements for business processes forecasting and economical knowledge management. The presentation of selected methods of semantic data analysis in cognitive economy, which allow to perform both local and global information management forms the main subject of this paper. Here, semantic analysis methods are dedicated to cognitive economics problems, namely the interpretation, analysis and assessment of the meaning of selected sets of economic/financial ratios. The meaning of the interpreted data sets is assessed by analysing the layers of meaning contained in data analysed sets. Obtained semantic information may be used in future business processes evaluation and forecasting.  相似文献   

10.
国外流程管理的技术演进研究   总被引：1，自引：0，他引：1  
本文在分析综述流程管理内涵的基础上,指出了流程管理对传统职能管理的五大超越,探讨了流程管理的起源,即与传统的"科层制"职能管理具有同源性,都起源于泰勒的科学管理,并以此为起点进一步对流程管理的技术演进做了详细的梳理,对流程管理未来的发展方向--流程管理系统作了概迷.  相似文献   

11.
Legal provisions, cross-company data exchange and intra-company reporting or planning procedures require comprehensively, timely, unambiguously and understandably specified business objects (e.g. materials, customers, and suppliers). On the one hand, this business metadata has to cover miscellaneous regional peculiarities in order to enable business activities anywhere in the world. On the other hand, data structures need to be standardized throughout the entire company in order to be able to perform global spend analysis, for example. In addition, business objects should adapt to new market conditions or regulatory requirements as quickly and consistently as possible. Centrally organized corporate metadata managers (e.g. within a central IT department) are hardly able to meet all these demands. They should be supported by key users from several business divisions and regions, who contribute expert knowledge. However, despite the advantages regarding high metadata quality on a corporate level, a collaborative metadata management approach of this kind has to ensure low effort for knowledge contributors as in most cases these regional or divisional experts do not benefit from metadata quality themselves. Therefore, the paper at hand identifies requirements to be met by a business metadata repository, which is a tool that can effectively support collaborative management of business metadata. In addition, the paper presents the results of an evaluation of these requirements with business experts from various companies and of scenario tests with a wiki-based prototype at the company Bayer CropScience AG. The evaluation shows two things: First, collaboration is a success factor when it comes to establishing effective business metadata management and integrating metadata with enterprise systems, and second, semantic wikis are well suited to realizing business metadata repositories.  相似文献   

12.
Today’s data is sensitive that requires privacy and security both from the cloud service providers (CSP) as well as from users in its all the form of data states: data at rest, while transferring data, enquiring data, and processing the data. Cloud computing has been applied in the health sector, national security services, banking and other business and companies that store confidential data into the cloud as we have seen in recent years. Therefore, information and data security is a crucial issue that needs to be addressed thoroughly in the cloud computing business. This research deals with the performance analysis of recent cloud data security models. This paper proposes cloud data security models based on Business Process Modeling Notations (BPMN) and simulation results can reveal performances issues related to data security as part of any organizations initiative on Business process management (BPM).  相似文献   

13.
Improving how knowledge is leveraged in organizations for improved business performance is today considered as a major organizational change. Knowledge management (KM) projects are stigmatized as demanding, fuzzy and complex, with questionable outcomes—more than 70% of them do not deliver what they promised. A case of Samsung Electronics mobile branch we present shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Both organizations and academia can stand on the shoulders of giants as previous experience and research in that area is rich. Adding the KM flavor to such organizational change is the goal of this case study; the learning outcomes include a six-step KM solution design method, a justification for the business process level of analysis and managerial action, and the need for modest and just-do-it approach when introducing KM-related organizational interventions.  相似文献   

14.
This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner.  相似文献   

15.
Evidence suggests that some factors can determine the successful implementation of strategic IT systems, i.e. Business Intelligence (BI). Although BI systems can provide companies with insights into their business operations they are painstakingly difficult to implement. Most frequently, employee resistance and change management related issues have been identified as the main causes of system implementation failure. This is particularly true for Chinese firms, where cultural nuances such as personalism and particularism serve as powerful barriers to ‘intelligence’ sharing. In this case study, we report how Chinese CEOs can overpower these restraining forces to facilitate implementation success. Preliminary evidence from our case firm suggests that a strong, committed and adaptive leadership style provides a basis for effective BI exploitation. Further, we also identify some strategic and tactical actions that Chinese CEOs can use to foster a knowledge sharing culture that is conducive to BI systems implementation.  相似文献   

16.
How to align business analytics with process orientation initiatives and how management can influence a synergistic accomplishment of these two elements in order to streamline organizational performance is a foremost managerial issue. By means of a quantitative research effort, a study was designed to investigate the relationships among these constructs. Empirical data were collected in 2011 from a survey of 368 large and mid-sized industrial and service companies headquartered in Brazil. A quantitative analysis was performed, and both the reliability and validity of the scales were evaluated prior to using structural equation modeling. The results demonstrate that the direct effects among BPO, analytical indicators and performance can be taken as statistically significant. The findings also demonstrate that BPO and analytical indicators can be taken as predictors of performance. The paper discusses these results and their managerial implications, as well as some research paths for future studies on the topic.  相似文献   

17.
Information technology (IT) incidents that make data inaccessible may cause businesses to lose customers, reputation and market position. Previous studies on information management have identified data availability as a key priority, and the literature on disaster recovery and business continuity describes ways of preparing for and avoiding IT incidents. However, no frameworks for information system continuity management (ISCM) have yet been validated. This research draws on a framework for business continuity management, and extends it to the context of information systems. The framework is validated in a survey of IT managers and chief information officers in large private and public organisations operating in Finland. The results suggest that the embeddedness of continuity practices in an organisation has perceived business impacts whereas, in contradiction of previous theory, there is no such direct relation in the case of organisational alertness and preparedness. The theoretical contribution is to validate the ISCM framework statistically. On the practical level, social factors such as committed managers and employees are influential in decreasing negative business impacts. Further research on the embeddedness of continuity practices is called for.  相似文献   

18.
胡保亮  赵田亚  闫帅 《科研管理》2018,39(12):37-44
本文旨在研究高管团队行为整合通过跨界搜索的中介作用影响商业模式创新的机制。为此,本文提出了高管团队行为整合、跨界搜索与商业模式创新三者之间关系的研究假设,并通过层次回归分析对来自177家企业的问卷调查数据进行实证分析检验了这些假设。研究结果表明：高管团队行为整合对商业模式创新具有显著的正向影响;供应侧搜索、需求侧搜索与跨地理空间搜索对商业模式创新具有显著的正向影响;高管团队行为整合能够分别通过供应侧搜索、需求侧搜索与跨地理空间搜索的中介作用影响商业模式创新。本文对于发展商业模式创新前因及其机制理论,以及对于拓展高管团队与商业模式创新关系理论具有重要的意义,对于高管团队推进商业模式创新进而提升企业绩效具有重要的指导意义。  相似文献   

19.
The Leiden methodology (LM), also sometimes called the “crown indicator”, is a quantitative method for evaluating the research quality of a research group or academic department based on the citations received by the group in comparison to averages for the field. There have been a number of applications but these have mainly been in the hard sciences where the data on citations, provided by the ISI Web of Science (WoS), is more reliable. In the social sciences, including business and management, many journals and books are not included within WoS and so the LM has not been tested here. In this research study the LM has been applied on a dataset of over 3000 research publications from three UK business schools. The results show that the LM does indeed discriminate between the schools, and has a degree of concordance with other forms of evaluation, but that there are significant limitations and problems within this discipline.  相似文献   

20.
The mechanism of business analytics affordances enhancing the management of cloud computing data security is a key antecedent in improving cloud computing security. Based on information value chain theory and IT affordances theory, a research model is built to investigate the underlying mechanism of business analytics affordances enhancing the management of cloud computing data security. The model includes business analytics affordances, decision-making affordances of cloud computing data security, decision-making rationality of cloud computing data security, and the management of cloud computing data security. Simultaneously, the model considers the role of data-driven culture and IT business process integration. It is empirically tested using data collected from 316 enterprises by Partial Least Squares-based structural equation model. Without data-driven culture and IT business process integration, the results suggest that there is a process from business analytics affordances to decision-making affordances of cloud computing data security, decision-making rationality of cloud computing data security, and to the management of cloud computing data security. Moreover, Data-driven culture and IT business process integration have a positive mediation effect on the relationship between business analytics affordances and decision-making affordances of cloud computing data security. The conclusions in this study provide useful references for the enterprise to strengthen the management of cloud computing data security using business analytics.  相似文献   

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