共查询到20条相似文献，搜索用时 15 毫秒
1.
《The Journal of Academic Librarianship》2021,47(6):102462
This study was carried out to analyse strategies regarding the use of social media for academic library services in Ghana. The research design was quantitative and adopted the survey approach. Questionnaires served as the main data collection instrument. The study population comprised of one hundred and ten library staff from public and private universities in Ghana. As indicated by the study results, the library staff agreed that there was a need for a well-formulated social media strategy to help academic libraries identify the most appropriate social media tools, establish contact with targeted audience, and increase engagement rates to enable an effective and efficient distribution of its resources and services. The results also indicated that the academic libraries, however, seem to neglect these strategies which could drive patrons' use of such platforms. Recommendations therefore suggest the need to implement social media plans and policies, user engagement, social media update, and dedicated staff with the requisite skills in the use of social media platforms for library services delivery. 相似文献
2.
This article aims to present an insight into some of the factors influencing the attitudes of academic library staff in three UK university libraries toward marketing and how these factors could be incorporated into an existing model. An online questionnaire about attitudes to marketing and personality was completed by 54 academic library staff from three UK universities. Four academic library management staff were also selected for in-depth interviews. The results indicated that academic library staff have a positive attitude toward marketing and feel that it is vital in the current environment. The research found that personality factors such as extroversion and openness to change, experience and training influenced marketing attitudes. It also revealed that academic library staff were unclear of the definition of marketing, leading to a possible misunderstanding and mistrust of the terminology. The research discovered a gap in marketing knowledge and understanding that must be addressed for marketing success to be achieved. The findings supported the definition of marketing for individual academic libraries as a prerequisite to strategic marketing planning and the importance of considering the attitudes of staff when implementing marketing strategy. 相似文献
3.
数字资源采访实践工作中,图书馆面临着极大的版权风险。基于近年来图书馆数字资源相关版权纠纷统计分析,总结采购数字资源中的版权风险主要包括数字资源中含侵权作品、合同风险、服务风险等。图书馆应该对我国著作权相关法律中图书馆的版权例外保护条款和数字资源采访中的版权风险有充分而深入的认识,积极参与相关法律法规的完善,加强对数字资源供应商、资源合法性和合同的审查,强化数字资源服务中的技术保护措施、注意和告知义务,并制定图书馆版权管理办法。 相似文献
4.
《The Journal of Academic Librarianship》2014,40(3-4):228-233
This article reports on the results of a national survey of academic librarians and library staff (N = 226) in the United States about their awareness of various copyright policies, partnerships with campus groups to address copyright issues, and training needs. A majority of the survey respondents reported that they have answered copyright-related questions in the workplace, yet only 49% (n = 98) of the respondents perceived they were prepared to provide copyright information to library users. Awareness of various copyright policies among librarians and staff members varied, including a reported minimal awareness of the T.E.A.C.H. Act. In addition, survey respondents expressed the desire for more copyright-related training. In light of these findings, the present study extends the existing literature and offers recommendations to help better prepare a “copyright confident” or “copyright responsive” academic library workforce. 相似文献
5.
数字图书馆版权问题应对策略探讨 总被引：1，自引：0，他引：1
版权问题正成为制约数字图书馆发展的瓶颈。数字图书馆建设在资源数字化、数据库开发和利用、计算机软件、网络服务等方面都存在版权问题。在借鉴深圳图书馆自身及同行经验教训的基础上,从四个方面探讨应对版权问题的策略：利用相关法律法规,充分使用无须授权的资源;多途径合法获取数字版权;建立完善的版权管理制度;积极参与版权立法与修订活动。 相似文献
6.
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
7.
王海英 《图书馆工作与研究》2021,(3):49-55
防范和化解侵权责任风险是图书馆制作与传播有声书必须高度重视的法律问题之一。立法不健全对图书馆开展有声书版权管理构成了制约,而有声书的版权链条较长、涉及的权利主体众多、授权环节冗杂和用户易于侵权等问题,同样给图书馆规避侵权责任风险带来了困难。本文通过对我国立法现状的介绍和典型有声书版权案件的诉由与审判要点的分析,有利于图书馆明晰引发直接侵权和间接侵权的原因,正确理解归责原则和法律法规的适用条件,从而助力图书馆针对履行法律义务、完善授权模式、约束用户行为等关键问题采取更有效的侵权风险规避策略,不断提高图书馆科学治理版权的水平。 相似文献
8.
Factors affecting customer relationship management practices in Thai academic libraries 总被引：1，自引：0，他引：1
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2011,(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
9.
珠三角数字图书馆联盟的创新性与实践研究 总被引：1，自引：0，他引：1
随着珠江三角洲地区的快速发展,珠三角出现了多个数字图书馆,但受限于体制与版权法等诸多因素,造成了公共、高校、科技三大系统图书馆数字化资源购置重复,使用范围受限,利用率极为低下。为了解决这种情况,提高资源利用率,节约经费,在广东省文化厅、财政厅、教育厅、科技厅的领导下,广东省公共、教育、科技系统图书馆强强联合,建成珠江三角洲数字图书馆联盟。这一组织的成立,在六方面实现了创新,并且通过近一年的实践,取得了突出的社会效益,改善了珠三角地区数字化资源的建设与使用现状,实现了建立联盟的初衷。 相似文献
10.
Juan-Carlos Fernández-Molina Margarita Pérez-Pulido José-Luis Herrera-Morillas 《The Journal of Academic Librarianship》2017,43(3):184-192
Most information resources that make up university library collections are copyrighted works, which means that conflicts between such rights and the activities of libraries are common. The development of the digital setting has affected both sectors. On the one hand, it has led to changes in copyright legislation; on the other, it has affected the services provided by libraries, as they adapt to the new needs of users and to the characteristics of digital information. This paper aims to discover where the main points of collision between the two sides lie, and to what extent they are adequately resolved by the present legislation governing copyright. To this end we use a list of the main processes of academic libraries taken from quality manuals of a sample of Spanish university libraries. The results make manifest that the evolution of both sides is not yet balanced, and important maladjustments interfere with an adequate provision of services in academic libraries. Some are resolved through new legal proposals, but for many others there is no proper solution in sight. 相似文献
11.
珠三角数字图书馆联盟的创新性与实践研究 总被引：1，自引：0，他引：1
随着珠江三角洲地区的快速发展,珠三角出现了多个数字图书馆,但受限于体制与版权法等诸多因素,造成了公共、高校、科技三大系统图书馆数字化资源购置重复,使用范围受限,利用率极为低下。为了解决这种情况,提高资源利用率,节约经费,在广东省文化厅、财政厅、教育厅、科技厅的领导下,广东省公共、教育、科技系统图书馆强强联合,建成珠江三角洲数字图书馆联盟。这一组织的成立,在六方面实现了创新,并且通过近一年的实践,取得了突出的社会效益,改善了珠三角地区数字化资源的建设与使用现状,实现了建立联盟的初衷。 相似文献
12.
Abdul Ghani 《International Information and Library Review》2013,45(4):321-333
As centers of research and study in colleges and universities, Chinese academic libraries are heavily used and play a significant role in higher education. However, the level of administration can affect service to patrons and have an impact on their development. In this paper, the characteristics of administration in Chinese academic libraries are examined from both a historical perspective and current practice. The problems arising from the centralization of authority and administrative structure are also examined. Some possible suggestions are made of ways to improve library services in areas such as the quality of leadership, the creation of new positions, the increased responsibility of assistant directors, the re-organization of work distribution, the establishment of reference services, the development of faculty and staff participation in committee work, the importance of a library liaison program and the importance of designing a strategic plan for the library. 相似文献
13.
国际图书馆版权政策及我国新一轮版权法修改建议 总被引：1，自引：0，他引：1
在对美国、加拿大、英国、意大利、日本、新加坡、澳大利亚、新西兰、中国等国家版权法中图书馆条款以及国外图书馆版权解决方案实证调研基础上,归纳了国际上图书馆版权解决方案的主要模式,并对我国新一轮版权法修改提出了若干借鉴意见. 相似文献
14.
《The Journal of Academic Librarianship》2023,49(5):102763
This study evaluated the entrepreneurial culture in Omani university libraries and analyzed the benefits and difficulties that come with it. The main aims was to examine the resources and guidance offered by these libraries for creating an entrepreneurial culture as well as the perceived challenges faced by library staff and students. The study also tried to identify effective programs and top practices from other academic libraries that might be applied to the Omani context.A combination of semi-structured interviews with staff members from five libraries and surveys given to students in 10 libraries were used to accomplish these goals. The results of this study showed that the Sultanate of Oman's academic libraries actively support entrepreneurial culture and are aware of their potential as centres for its diffusion. They do, however, face challenges, such as a dearth of competent workers in the field of business and a lack of pertinent collections to support the entrepreneurial culture. The study also emphasized the need for Omani academic libraries to improve the services they offer in the area of entrepreneurship and spread knowledge of its significance, particularly in light of the nation's sustainable development aspirations.By contributing to understanding entrepreneurial culture within the context of Omani academic libraries, this research provides valuable insights for library professionals, educators, and researchers. It identifies current challenges and opportunities and shares successful initiatives from other academic libraries, emphasizing the significance of fostering an entrepreneurial mindset in academic libraries to promote innovation and contribute to the overall advancement of the library industry and information institutions in the Arab world. 相似文献
15.
《International library review》1991,23(4):321-331
As centers of research and study in colleges and universities, Chinese academic libraries are heavily used and play a significant role in higher education. However, the level of administration can affect service to patrons and have an impact on their development. In this paper, the characteristics of administration in Chinese academic libraries are examined from both a historical perspective and current practice. The problems arising from the centralization of authority and administrative structure are also examined. Some possible suggestions are made of ways to improve library services in areas such as the quality of leadership, the creation of new positions, the increased responsibility of assistant directors, the re-organization of work distribution, the establishment of reference services, the development of faculty and staff participation in committee work, the importance of a library liaison program and the importance of designing a strategic plan for the library. 相似文献
16.
从有利于图书馆维护自身合法权益、规避著作权侵权风险、为公众提供更高效服务等角度出发,提出研究图书馆可适用的著作权例外的基本理论体系的必要性。结合可适用于图书馆的著作权例外的立法原理、发展趋向、当前立法、图书馆信息资源建设和信息服务活动,建构图书馆可适用的著作权例外的基本理论体系的十项基本内容,指出开展这方面研究的基本思路和重点难点。有关可适用于图书馆的著作权例外的研究,其实际意义和应用价值最终关系到公众的信息获取和人类知识的广泛传播与有效利用。 相似文献
17.
18.
This article presents the findings of a small-scale study undertaken at a UK university. The purpose of the research was to investigate the perceived impact and value of the Academic Library Liaison service at the university. This was considered to be a critical issue of concern, in the light of drivers threatening the UK higher education library sector to de-professionalize—or worse, remove such services. A mixed methods approach was adopted, combining an online questionnaire disseminated to academic staff, resulting in 29 responses from three academic departments and in-depth interviews with eight members of academic staff. The results indicate that although academic staff do value the service provided by Academic Liaison Librarians (ALLs), there is scope to increase awareness of the range of services on offer. The study also demonstrates that academic staff prioritize the contribution that ALLs can make through the possession of in-depth subject knowledge, IT skills and well-developed communication skills, and the provision of advice on copyright matters and assistance with institutional repositories. This holds implications for curriculum design on the part of LIS educators. 相似文献
19.
《The Journal of Academic Librarianship》2020,46(2):102133
Questions surrounding copyright and its impact on the possibilities of using scientific articles, theses, and other types of intellectual works have been growing in volume and complexity. Several studies show that neither university professors nor students possess adequate knowledge or are prepared to face such issues. This void has a negative impact on academic activities. In view of the situation, some university libraries have dedicated special effort to provide their users with more specific information related to these topics, giving rise to the new professional profile of copyright librarian, or even developing a new library section denominated copyright office. This new role has gradually expanded to deal with more global problems of scholarly communication. The present study analyzes the services offered by these offices and the professional and academic profile of the staff involved. Results point to a healthy degree of maturity and consolidation, together with a gradual broadening of the subject areas they cover. 相似文献
20.
This papers describes the economic difficulties in Ghana from 1973 to the early 1980's, culminating in a situation where libraries in Ghana, including the UST Library, were unable to acquire library materials. Books in the main library and faculty libraries became so outdated that they were unable to support current academic work. The Library was not able to subscribe to core periodicals and journals.In 1987, the PNDC government, with the help of the World Bank, instituted a policy to replace scientific equipment and to supply books and journals to higher education institutions. Under the Educational Sector Adjustment Programme (EDSAC), academic libraries in the country received books, journals, and equipment including photocopiers, microfilm/microfiche readers and cameras, and telex machines.In 1991, the PNDC Deputy Secretary for Education invited the three university libraries to review the procedures for procuring journals for tertiary institutions in view of difficulties which had been encountered in previous years.Besides materials received under the EDSAC programme, the UST library receives gifts and donations from recognized international agencies. Some of the gifts create problems when materials donated do not cover subject areas of interest to the library. The library also exchanges publications with other institutions as a means of acquiring useful items. The university's calendar and prospectus are the main publications used for the purpose. The Newspaper Registration of Ghana Act, 1963, urges publishers to deposit copies of books published in the country at the UST Library among five others. The majority of publishers flagrantly refuse to do so because the sanctions against defaulters are rarely enforced. The library also receives budgetary allocations, though not enough to purchase books locally. 相似文献