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1.
Larry Nash White 《图书馆管理杂志》2013,53(7-8):1017-1026
ABSTRACT Through a review of the literature, the author sought to identify what assessment planning practices exist in libraries, how the assessment planning process works in libraries, and what components constitute a library assessment plan. The findings suggest that, while libraries determine and report a great many aspects of organizational performance, general assessment planning (which encompasses total organizational impact and value) is not frequently used or integrated into the library's comprehensive strategic planning process, and it does not always effectively cover the scope of the assessment activities and information needed by organizational leaders and administrators to develop effective strategic plans and decisions. This lack of integration creates disconnects between the library's ability to determine and report organizational value and the library's need to provide accountability evidence to stakeholders and use the performance measurement results effectively in executing strategic planning and decision making. Using the findings of the review, the author proposes an alternative set of assessment planning components and focus areas. 相似文献
2.
《College & Undergraduate Libraries》2013,20(1-2):1-3
Abstract American University Library participated in the LibQUAL+ survey of library service quality sponsored by the Association of Research Libraries. Upon analyzing the results, the library's Assessment Team decided to engage in follow-up assessment in order to gain a better understanding of undergraduate perceptions of and priorities for library service. The team conducted three focus groups of randomly selected undergraduate students. This article addresses the team's methodology, implementation, and results of the focus group study. It also describes how the results of LibQUAL+, the focus groups, and other assessment activities are being incorporated into the library's short- and long-range planning and marketing activities. 相似文献
3.
ABSTRACTOne of the six strategic planning goals of Northern Arizona University (NAU) is to strengthen its relationship with Native Americans and to become one of the nation's leading universities serving Native American students. Considering its close geographic proximity to several tribal communities—particularly the Navajo Nation, which represents 44% of Native American Students at NAU—several programmatic and collection management activities have been instituted at the university's Cline Library as a response to this broader university goal. The library's outreach efforts, though, extend beyond the university's Native American student population and include activities designed to collaborate with tribal communities in a more direct and inclusive manner. Furthermore, incorporating concepts of critical librarianship into the library's teaching, learning, and public programming helps provide a progressive theoretical framework for improving relationships between the university and Native American communities. This case study provides an overview of existing programmatic and policy-based initiatives at the library and discusses where improvements could be made to help foster a closer and more meaningful relationship with Native American students, faculty, and patrons. 相似文献
4.
Is your library market-driven, product-driven or customer-driven? New internet-based data and tools are now available for public libraries that enable you to be customer-driven—for your own unique service area. This article shows how three library systems are using these tools—focused on market segmentation data and geographic information system (GIS) technology—to deliver more relevant customer services. Each solution described in the article was developed in close collaboration between CIVICTechnologies and the library, involving research to understand the library's objectives and desired outcomes, and using the data needed to meet each library's unique challenge. 相似文献
5.
ABSTRACT The automated library system (ALS) has undergone significant changes since its inception in the 1970s. It is no longer simply a database to house and retrieve a library's holdings. It has become an integrated library system (ILS) comprised of robust clusters of systems involving every process and module related to libraries. The Internet, open source, the increase in electronic resources, and the rising expectations of library users are changing the nature of the ILS. Library vendors are at times struggling to keep up with the demand for new services while providing support for existing services. This article details the evolving role of the ILS and discusses where it could and should be headed. 相似文献
6.
《图书馆管理杂志》2012,52(1):108-123
ABSTRACT The financial and economic crisis that started simmering in 2007 and came to a full boil in late 2008 affected organizations of every kind, including independent research libraries large and small. Having just completed long-term, strategic planning, the Newberry Library found itself having to make big adjustments to carefully crafted plans, in just a few weeks. These remarks explore how the Newberry's response to this crisis, despite much institutional pain, has strengthened it considerably—and what some of its independent peers have done at the same time. 相似文献
7.
ABSTRACT This article explores the concept of service branding in the context of libraries and information organizations. We discuss community perceptions of library brand value from the librarian's perspectives in the context of public and academic libraries. Librarians’ thoughts and viewpoints in improving the community's library experience are also discussed. The findings highlight the importance of improving the library's visibility, creating appealing ambience, and developing a strategic branding plan in order to provide robust, compelling, and meaningful experiences for their community. 相似文献
8.
ABSTRACT To raise the library's profile within the campus community, it is critical to create a strategic plan and align library goals with those of the university. At George Washington University's Gelman Library, the instruction librarians gained internal and external support to hire two new instruction librarians to better support collaboration with the new university writing program. The library then used assessment data to successfully advocate for an additional two positions. 相似文献
9.
《Journal of Web Librarianship》2013,7(1):93-108
Abstract Measuring website success is critical not only to the web development process but also to demonstrate the value of library services to the institution. This article documents one library's approach to the measurement of website success. LibQUAL+(tm) results and strategic-planning documents indicated a need for a new type of measurement. The current literature on e-metrics focuses predominantly on vendor-based network statistics and reporting standards and other collaborative projects by various academic libraries around the world, such as the International Organization for Standardization, National Information Standards, Project COUNTER, and the Association of Research Libraries. There is no evidence within the body of library literature of academic libraries incorporating the use of e-metrics to measure the success of the library website in relation to library strategic planning and marketing. The purpose of this research paper is to consider how academic libraries can use web-conversion rates as a managerial tool for measuring a website's success and provides an outline for further research into a more strategic application of e-metrics as it relates to library strategic planning and marketing. 相似文献
10.
Kendra Van Cleave 《College & Undergraduate Libraries》2013,20(4):414-431
ABSTRACT The J. Paul Leonard Library at San Francisco State University is engaged in a number of information literacy efforts. The library's new information literacy coordinators had many questions about the library's current activities and how to further develop its information literacy program. In the 2006–2007 academic year, the Library Education Committee obtained a more accurate understanding of the library's information literacy efforts through a self-study process. A survey instrument was created and distributed to all teaching librarians. The results of this study were contrasted with the Association of College and Research Libraries' (ACRL) Characteristics of Programs of Information Literacy That Illustrate Best Practices: A Guideline in order to facilitate program assessment and long-term planning. 相似文献
11.
《Journal of Web Librarianship》2013,7(3):67-88
Abstract Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site. 相似文献
12.
《Public Services Quarterly》2013,9(1-2):111-126
SUMMARY The UCLA Library has had a long-standing commitment to the attributes espoused by the teaching library model outlined in the seminal essay by Stoffle, Guskin and Boisse, “Teaching, Research, and Service: The Academic Library's Role” (1984). Information literacy was identified as a goal in the Library's strategic plan in late 2001. This served as the catalyst for the library's two-year Information Literacy Initiative (ILI). The ILI provided a mechanism for systematic library-wide and campus-wide planning and collaboration to promote information literacy among the campus community. This case study outlines the multi-faceted approach of the ILI program to further information literacy at a large, research-based university, addresses problems and barriers, and offers some solutions for collaborating with campus and library constituents. Program assessment, impact, and future directions are discussed. 相似文献
13.
Kristin M. Woodward 《Journal of Library & Information Services in Distance Learning》2017,11(1-2):206-212
ABSTRACTIn this case study we will examine the role of the library in Open Educational Resources through the lens of library value described in Megan Oakleaf's 2010 ACRL report. While librarians in our organization have traditionally not played a role in textbook adoptions, the campus academic goal to increase online, blended and competency-based models is a strategic direction that intersects with the library's strategic vision to increase its contribution to online learning. Further, we will describe the process of building a partnership around OER with the campus Center for Excellence in Teaching and Learning and articulate the impact of our combined services on faculty adoption of OER and student success. 相似文献
14.
Kenneth J. Burhanna Tammy J. Eschedor Voelker Julie A. Gedeon 《Public Services Quarterly》2013,9(4):317-338
ABSTRACT The use of virtual or Web-based tours is on the rise in academic libraries, but with the loss of face-to-face contact and direct experience with the library's physical spaces, questions abound about this format's efficacy. Do online tour experiences measure up to those of a guided, face-to-face tour? Do online tours help mold students' perceptions of the library, while imparting important practical knowledge about the library's resources and services? Librarians at Kent State University in Kent, Ohio, recently confronted these questions, as they added an option for an online library tour to a large library tour program for freshman that had previously been offered strictly through guided, librarian-led tours. This paper presents the results of a preliminary study comparing the efficacy of learning and affective outcomes between face-to-face library tours and online library tours at Kent State University. 相似文献
15.
Ben Wynne Simon Dixon Neil Donohue Ian Rowlands 《New Review of Academic Librarianship》2016,22(2-3):337-349
ABSTRACTThis article outlines some of the opportunities and challenges of changing what the library “brand” means to academic and professional services staff in the rapidly changing environment of UK higher education, taking the University of Leicester as a case study. It makes a practitioner contribution to the growing body of evidence of how libraries are extending their role and how their customers are responding. It begins by considering the drivers for change in the higher education and scholarly information environments and how these are influencing the development of library services at the University of Leicester. The topics considered include researcher development, Digital Humanities, Open Access, independent learning, and curating the university's own information assets. The impact of these developments is outlined and how an evolving approach to strategic marketing is beginning to change perceptions as the boundaries of the library's role extend. 相似文献
16.
ABSTRACTWorking collaboratively, a scholarly resources librarian and a subject liaison librarian at a small, public liberal arts college have created a GIS story mapping workshop for fellow information professionals. Using GIS, the librarians are bridging the gap between humanities and sciences in a liberal arts environment. The librarians' experience of being introduced to GIS and creating training for others enabled them to support their library's data services and digital scholarship initiatives. By helping connect the humanities with science and technology using story maps, librarians can create a neutral environment for learners to conduct interdisciplinary research and develop spatial literacy. 相似文献
17.
《图书馆管理杂志》2013,53(3-4):173-180
Abstract Effective strategic planning can help a library focus on a common sense of purpose and can steer the library in directions that respond to a changing environment. The University of Florida Libraries embarked on a series of strategic planning activities in June of 2001. The process of thinking strategically has produced a renewed interest in dependable information about users' perceptions of our service quality, and LibQUAL+(?) emerged as one of the key contributors to this process. Our experience with LibQUAL+(?) and with strategic planning has been gained simultaneously. We have found that it provides a structure to support further communication with our users. LibQUAL+(?) will continue to shape our thinking as we move toward more strategic management methods that enable us to make informed decisions regarding our allocation of resources. 相似文献
18.
Dan Maxwell 《图书馆管理杂志》2013,53(2):111-123
ABSTRACTWhat is the role and purpose of the academic library in the 21st century? Increasingly, this question is being asked on campuses around the country. The thesis of this article is that academic libraries will continue to play a vital role on campus, provided they align their services to the research and discovery missions of their respective institutions. If this is true, a clear definition of the research lifecycle now becomes a strategy roadmap, allowing academic libraries to see the bigger picture as well as the sweep of research services they might offer. The case for crafting the library's strategic plan around the research lifecycle is presented in four parts in this article. In part one, a review of the literature is presented, specifically that having to do with the continuing imperative of academic libraries to practice strategic alignment. An exploration of the increasing importance of the research experience in higher education is then presented in part two, followed by a detailed look at the research lifecycle. And finally, an overview of strategic opportunities and partners is presented in a final section. 相似文献
19.
Christina Pryor 《图书馆管理杂志》2013,53(3):187-196
ABSTRACTSmall business owners and entrepreneurs have the potential to be a large user group for public libraries and are in need of many of the library's resources and services. One opportunity that can be used to reach this audience is by offering specialized library programming. In this article, the author describes a small business lecture series that was launched at the St. Louis County Library in 2012, including how this opportunity was identified, the process for developing the programming, creating a community partnership, marketing and evaluating the series, and other benefits that have arisen from the library's new initiative. 相似文献
20.
Debra Lucas 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):309-316
Assessment is a required component of strategic planning and decision making in any library. Interlibrary loan surveys can provide data regarding user satisfaction levels for accuracy, thoroughness, convenience, and turnaround time. As interlibrary loan librarians at D'Youville College, we believed that our patrons were satisfied and impressed with the library's recent service improvement initiatives. However, we did not have any concrete data that would help drive future strategic decisions. We were short on staff time and resources and wondered how a small library staff could create an assessment tool and then analyze the results. 相似文献