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This paper highlights the challenges of assessing the value of business-to-government IT innovations for both private and public stakeholders. Due to the different backgrounds of inhomogeneous stakeholders, potential adopters of business-to-government systems have varying requirements; in particular, they address understandings of value attributed to the implementation and the usage of such systems. Incorporating specific perspectives of each stakeholder in its own domain for evaluation is vital for supporting diffusion of IT innovations. The main contribution of this paper is the development of a value assessment framework that combines the value understanding from both public and private stakeholders. Applying this framework not only allows the value assessment of business-to-government IT innovations incorporating different needs and requirements of various current stakeholders, but it also provides common and objective evaluation criteria on similar business-to-government IT innovations for potential adopters from both domains. We discuss the application of the proposed value framework in the case of e-customs systems redesign based on an example of the introduction of e-customs IT solutions in a Finnish multinational company.  相似文献   

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The nascent adoption of Artificial Intelligence (AI) in the public sector is being assessed in contradictory ways. But while there is increasing speculation about both its dangers and its benefits, there is very little empirical research to substantiate them. This study aims at mapping the challenges in the adoption of AI in the public sector as perceived by key stakeholders. Drawing on the theoretical lens of framing, we analyse a case of adoption of the AI system IBM Watson in public healthcare in China, to map how three groups of stakeholders (government policy-makers, hospital managers/doctors, and Information Technology (IT) firm managers) perceive the challenges of AI adoption in the public sector. Findings show that different stakeholders have diverse, and sometimes contradictory, framings of the challenges. We contribute to research by providing an empirical basis to claims of AI challenges in the public sector, and to practice by providing four sets of guidelines for the governance of AI adoption in the public sector.  相似文献   

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Based on the relatively scarce data and literature on information technology (IT) utilization as well as a sample survey of 44 Jordanian public agencies, this study examines the adoption and uses of IT in the Jordanian public sector. The findings show that the majority of Jordanian public organizations have access to computers, and most of the agencies have in-house systems. Microcomputers were found to be the most common computer platform, and agency use of IT was consistently intense in the area of financial management. Most public organizations with in-house computers employ on-staff programmers, whose numbers range from one to four or fewer. Software being used in the agencies was primarily commercially produced, but there was evidence of considerable internal development of software as well. The study concludes that current, specific agency use of computing is associated positively with plans to acquire additional microcomputer technology. In addition, an overview of emerging Internet activity in Jordan and the government’s role in this still emerging phenomenon is presented.  相似文献   

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In 2009, the South Korean government reformed its communications sector through legislation that addresses convergence services. This study traces the policy-making process of the convergence in terms of politics and regulation, and it also examines how the stakeholders' interests are aligned and coordinated in the policymaking process of convergence in Korea. Using actor-network theory, this study relates the socio-political construction of Korea's strategy for convergence reform. Key research questions include: (1) what social and political factors influence strategy formulation and (2) how do different interests stabilize ideologies in which actors formulate their strategies based on their interests. Despite the dynamic interactions, the actor-network around convergence has yet not been effectively stabilized, as the politics of convergence is complex and marked by paradoxical features. This study suggests new intellectual perspectives and methodological heuristics that may assist researchers and practitioners analytical efforts in examining socio-technical change and the implications for policy development and implementation.  相似文献   

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IT project portfolio management (IT PPM) has evolved into a significant area of research interest, but we know little about IT PPM practices in public sector organizations. Therefore this article investigates decision-making processes in the IT PPM practices of local governments, and discusses how these practices match the normative advice proposed by the IT PPM literature. We rely on decision-making theories together with case-studies of four Danish local governments. We find that politics, intuition and coincidence play a crucial role in IT PPM decision-making, while technical rationality (as proposed by the IT PPM literature) plays a minor role. Our account also reveals how the decision-making practices create IT portfolio problems and in some aspects is considered to have a negative impact on the outcome of e-government investments. Our analysis and previous research into decision-making allows us to argue that implementing textbook-IT PPM is difficult because it relies on decision-making ideals that are incompatible with organizational contexts and individual behavior in these organizations. Instead of radically changing decision-making styles, the organizations might be better off improving IT PPM practice within the boundaries of their existing decision-making styles, and the IT PPM literature might improve support for practitioners by incorporating other decision-making styles besides technical rationality.  相似文献   

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This article reviewed 13 research papers and industry publications from 2015 and 2016 to present a broad view of today's scholarly content discovery landscape. The featured publications strive to address limitations in scholarly content discovery and access experiences to expand our understanding of the researcher experience and to influence positive change for all stakeholders. With original research findings or well‐cited expert analysis, the reviewed papers outline the dominant channels of scholarly content discovery channels and demonstrate how trends fluctuate by the type of user and their information needs, as well as a wide variety of demographics. Best practices in metadata management, standards, and cross‐sector collaboration are also discussed. Together, the publications reviewed here validate the importance of user‐centric, evidence‐based, and standards‐compliant approaches to learned resource development and dissemination.  相似文献   

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Societies face difficult challenges which require responses that go beyond the innovation capability of most public sector organisations. Open approaches to public sector innovation that exploits digital technologies have been proposed for some years to close this gap, but our knowledge of the use and outcome of using open innovation in this context is limited. This research takes stock of the study and use of these approaches by investigating the purposes for which public sector organisations use open innovation, and how it creates value. The research question is answered through a systematic literature review and an analysis of publicly available data about the open innovation projects referred to in that literature.The research identifies five different purposes of using open innovation. It also suggests that public sector organisations primarily use open innovation to pursue one specific purpose: innovation in society. When using open innovation for this purpose, public sector organisations attempt to create value by improving citizens' quality of life and the quality of neighbourhoods. They do this primarily by co-specialising IT and other resources in society (e.g. the transportation system) and by using the outcome of this co-specialisation process to change citizen behaviour, capabilities and experiences (e.g. encouraging citizens to use the transportation system more efficiently or making citizens feel more safe when using the transportation system).This research indicates that open innovation is generally not used to open up public sector organisations or to give citizens more influence in public sector or democratic processes. The research also indicates that open innovation, until now, has primarily been used to solve minor problems, and not large scale wicked problems in society. The research suggests a framework for value creation from open innovation initiatives that pursues innovation in society. This framework might help public sector organisations increase value creation and solve wicked problems using open innovation, and might help researchers to focus future open innovation research on essential knowledge gaps.  相似文献   

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Over the last decade, expanded participation among stakeholders has been increasingly adopted by both public and private organizations in different domains. This approach is used to strengthen the involvement of stakeholders in decision-making processes about meaningful decisions that will affect their communities. This paper aims to review, categorize, and offer a better understanding of the different issues that stakeholders' participation processes (SPPs). To meet this aim, a systematic literature review has been conducted. This paper has two main contributions. First, it presents a typology of issues that is arranged in nine categories: economic, efficiency and effectiveness, ethical, legislative, political, administration, socioeconomic, stakeholders and social, and technology. Second, it proposes a conceptual model of SPPs dimensions of issues. A real-world scenario of use of the proposed conceptual model and recommendations are presented.  相似文献   

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Despite congressional initiatives and the Clinton administration's increased attention to information technology (IT) management policy, as part of its reinventing government and National Information Infrastructure (NII) initiatives, it is not evident that current IT policy initiatives will effectively address IT management problems. Nor is it evident that these efforts will result in the IT management improvements required to improve significantly Federal agency performance. This may be true because the government fails to recognize fundamental conflicts in the conceptualization of Federal IT management—conflicts perhaps best exemplified by the National Performance Review's (NPR) simultaneous call for reductions in bureaucratic red tape, reductions in the Federal workforce, limited support for IT education and training, and improved integration and oversight of IT management. After identifying some representative issues related to these program initiatives, the authors offer recommendations to improve Federal management of IT.  相似文献   

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As technology and the stewardship of research data continue to improve, academic libraries have made progress in establishing themselves as hubs and leaders for research data services on campus. They have been called on to assure cross-campus collaboration and support to develop a united service to meet their community's needs. However, evidence as to how libraries play a crucial role in leadership, whether other stakeholders' involvement makes a difference, and if so, how that involvement makes a difference is not well-documented. The findings of this study add empirical evidence in supporting the value of library's leadership and stakeholder engagement in developing research data policy and services. The secondary analysis of the survey data found that libraries tend to offer more extensive services when they take primary responsibility for developing the policy and service. It also found that the more internal stakeholders involved in developing the policy and service, the higher level of service maturity the libraries offer. Partnership with external stakeholders leads to more comprehensive and deeper services.  相似文献   

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举例分析现有软件系统对知识管理系统、竞争情报系统功能实现的现状及有待完善之处,并在此基础上提出一个知识管理人员和竞争情报人员共用的信息技术平台模型。  相似文献   

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This study investigated information technology (IT) courses offered in American Library Association–accredited library and information science (LIS) programs and the role of faculty with different professional ranks in teaching those courses. More than 20% of the courses offered in 42 programs in the academic year 2002 are IT-related, and 57% of the programs require one particular IT course as part of their core requirements for the master's degree. The contents of the IT courses range widely and go beyond traditional library settings. Faculty with different professional ranks teach significantly different subject areas of the IT courses. Almost half of the junior faculty and more than half of the senior faculty are from multidisciplinary fields; others have a traditional LIS background. Junior faculty's predominant research areas are as follows: information issues; information needs, information-seeking behavior, and information services; cognitive science; systems analysis and evaluation; and information organization.  相似文献   

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Governments need to adapt to changes in their internal and external environments and create systems that allow them to scan trends, identify developments, predict their potential impact on the organization, and quickly learn how to implement changes to their standard operating procedures. As a response, government organizations are adopting agile approaches as part of their process redesigns, project management, and software development approaches. Although agility and adaptiveness are long in use in the private sector, they have been increasingly adopted in the public sector literature and practices. In order to understand the existing theoretical and practical foundations of the field, we have conducted a systematic literature review and identified four streams of research areas: (1) software development approaches, (2) project management approaches, (3) application areas, and (4) potential outcomes. In this article, we synthesize this literature, provide an outlook on future research questions, and introduce several articles as part of the current special issue focused on agile government.  相似文献   

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Government departments have limited resources but they are responsible for the healthy functioning of whole markets. This tension is amplified by the opportunities to generate, share and use information from new data sources and digital technologies. Huge increases in volumes and types of data produced by sensors and firms' IT systems can potentially be shared between firms which can cause information overload. This paper uses government orchestration theory to investigate the problems and opportunities of the UK's maritime transport ministry as it supports resilience planning for the whole country's ports system. We build on the developing Lean Government (l- Government) literature by theorizing on the differences between government and other stakeholders. We use a case study to investigate how these differences hinder as well as support the role of a government department. And how the special perspective of an orchestrator can integrate and filter information, motivate diverse collaborators and support the use of orchestration platforms in l-Government.  相似文献   

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The adoption of e-Customs platforms to simultaneously ensure regulatory compliance and to facilitate trade is a major strategic issue for governments and customs administrations worldwide. It ensures a more cost-efficient usage of resources while preserving a smooth flow of goods across international borders. Hence, customs administrations are challenged to favor the introduction of IT systems that may enhance the ability to improve information sharing with the business sector, as well as with other governmental agencies. This is often not a straightforward process. As many experts point out, e-Government development projects fail commonly due to the lack of thorough understanding of administration requirements as well as barriers for implementation. Hence, the purpose of this study is to understand what factors enable or hinder the exploitation of e-Customs platforms. By means of a Systematic Literature Review (SLR), a theoretical framework is developed to identify drivers and barriers for usage of e-Government/e-Customs platforms. Thereby, a survey instrument was developed and data was collected in occasion of a World Customs Organization (WCO) Annual Council meeting, which was joined by around 400 customs delegates and officers from 178 WCO member administrations. A total of 94 questionnaires have been collected and analyzed, which gives an approximate response rate of 23% (46% considering only the 178 member administrations). The analysis of data has been performed by a combination of multivariate techniques and ANOVA. Results show that factors like cost-savings and ease of use significantly influence the usage of e-Customs platforms. On the contrary, cost-efficiency and usefulness of e-Customs platforms have no significant impacts. From the perspective of barriers preventing adoption, this paper identifies two main factors: 1) technical constraints and costs and 2) quality and trust. Both these factors significantly influence adoption of information sharing, in the context of business-customs communication.  相似文献   

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Objectives: What does the publicly available literature tell us about the attitudes of health care staff to the development of information technology in practice, including the factors which influence them and the factors which may be used to change these attitudes? Methods: Twelve databases were searched for literature published between 2000 and 2005 that identified research related to information technology (IT), health professionals and attitude. English language studies were included which described primary research relating to the attitudes of one or more health care staff groups towards IT. Letters, personal viewpoints, reflections and opinion pieces were not included. Results: Complex factors contribute to the formation of attitudes towards IT. Many of the issues identified were around the flexibility of the systems and whether they were ‘fit for purpose’, along with the confidence and experience of the IT users. The literature suggests that attitudes of practitioners are a significant factor in the acceptance and efficiency of use of IT in practice. The literature also suggested that education and training was a factor for encouraging the use of IT systems. Conclusions: A range of key issues, such as the need for flexibility and usability, appropriate education and training and the need for the software to be ‘fit for purpose’, showed that organizations need to plan carefully when proposing the introduction of IT‐based systems into work practices. The studies reviewed did suggest that attitudes of health care professionals can be a significant factor in the acceptance and efficiency of use of IT in practice. Further qualitative and quantitative research is needed into the approaches that have most effect on the attitudes of health care staff towards IT.  相似文献   

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The explosion of information technology (IT) since the beginning of the 20th century rendered manual-based library systems, in academic, research, special and public libraries, irrelevant. Implementing information technology in the digital age depends largely on librarians' attitudes. This study examines the attitudinal correlates of selected Nigerian librarians towards the use and application of IT in their libraries. Forty-one librarians were surveyed from the four selected automated libraries in state of Oyo in Nigeria form the study's population. Two research questions were developed to guide the study. The results indicate that four out of the five variables age, gender, educational qualifications and prior knowledge of IT significantly correlate with the librarians' attitudes towards IT. The other variable, IT anxiety, correlates negatively with the librarians' attitudes towards IT. Findings further show that all the five variables significantly predict librarian's attitude towards IT with prior IT experience showing the greatest predictive effect. Based on these findings, libraries in the developing countries should consider sending their librarians, who do not have knowledge of IT, to IT training in order to remove fear and anxiety hindering them from developing a better attitude towards the use of IT in their libraries.  相似文献   

20.
计国君 《情报学报》2007,(2):291-300
实践表明图书馆在积极利用IT时,却经常遇到失败率偏高的问题,因而有必要考虑利用风险管理的理念。本文探讨各国对IT评价系统的重视程度与差异性,分析了IT在评价时所需要的关键步骤与程序,探讨整个评价系统可能存在的潜在问题,结合风险评估方法、修正期望效用理论与项目风险管理技术建立了一套风险管理模型。通过对IT评价系统的分析和项目风险管理模型的建立,期望有助于图书馆科学地利用IT并提升图书馆的IT转移成功率。案例分析验证了我们的结论。  相似文献   

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