共查询到18条相似文献，搜索用时 265 毫秒
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网络环境下,虚拟参考接谈过程中存在许多障碍因素,其中既包含沟通者的主观因素,也包括网络环境的客观影响。虚拟参考咨询以网络平台为基础,该文充分分析影响虚拟参考咨询接谈的各种因素,并寻找相应的解决方案,使咨询接谈能够更好地为用户服务。 相似文献
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参考咨询工作中的接谈是参考咨询服务中的一个．关键过程。其基本目的是要弄清用户真正的信息需求。帮助用户解决咨询问题，使其得到需要的信息。本文论述了开展参考咨询接谈的重要性和必要性，并通过具体实例说明了在参考咨询接谈过程中应遵循的原则以及应注意的问题与技巧。文章分传统参考咨询接谈和虚拟参考咨询接谈两部分。希望通过对参考咨询接谈工作的研究，在新的历史时期架起一道图书馆员与用户沟通和理解的桥梁，使图书馆服务工作不断地深入和发展。 相似文献
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参考咨询工作中应注重开展参考接谈 总被引：2，自引：0，他引：2
本文论述了在参考咨询工作中开展参考接谈的重要性与必要性，指出参考接谈的基本目的就是要发现用户真正的信息需求，并提出参考接谈过程应注意的一些问题及技巧。 相似文献
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本文对虚拟参考咨询评价的必要性进行了论述，并论述了传统参考咨询服务评价方法：问卷法、观察法、个别访问及座谈会和个案研究等在虚拟参考咨询服务评价中的应用。 相似文献
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数字参考服务咨询接谈及其文本分析 总被引：11，自引：1，他引：11
对数字参考服务中咨询接谈环节做了全面介绍，对咨询接谈产生的咨询文本分析问题进行了论述，介绍了一种可用的分析模型，并通过三个案例进行了演示。 相似文献
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虚拟参考咨询人员配置体系研究 总被引：4，自引：0，他引：4
本文简要论述了虚拟参考咨询人员配置的必要性，从人员配置原则、人员配置方法两个方面分析了虚拟参考咨询人员配置体系，阐述了图书馆虚拟参考咨询人员配置的方法。 相似文献
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文章论述了虚拟参考咨询服务所采用的方式、技术和主要特点以及TPI参考咨询系统;我国虚拟参考咨询服务现状和发展趋势。 相似文献
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《The Reference Librarian》2013,54(89-90):179-191
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《The Reference Librarian》2013,54(95-96):53-79
Abstract This article discusses the evaluation of virtual reference services from the user perspective. It is one outcome of a long-term research project, The Library Visit Study, which has been conducted in three phases at the University of Western Ontario for more than a decade. These studies have identified the need for, and essential components of, reference interviews and good reference behaviors. The third phase of this research focuses on the factors that make a difference to the users’ satisfaction with their virtual reference experience and whether these are the same or different from the ones we identified as important in face-to-face reference. An examination of user accounts of virtual reference transactions indicates that the reference interview has almost disappeared. Among the reasons identified for staff failure to conduct reference interviews in the virtual environment are: the nature of written vs. spoken interaction; the librarian's perceived need to respond quickly in this environment; and the rudimentary nature of the forms used in e-mail reference. The article includes a list of behaviors that users identified as either helpful or unhelpful and concludes with some implications of the research for good virtual reference service. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):35-46
SUMMARY While the reference interview remains the vehicle whereby librarians are able to understand the information needs of users in order to assist them, the ways in which the reference interview is conducted have changed with time and technology. This chapter provides a brief history of the evolution of the reference interview, from the face-to-face transaction to the current trends of e-mail and chat software mediated reference interviews, and examines application of these current trends in virtual reference services. While the methods of conducting the reference interview have certainly changed, the ultimate goal of meeting the information needs of the user remains constant. 相似文献
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《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
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基于网络的合作式虚拟参考咨询服务 总被引：5，自引：0，他引：5
本文从网络合作式虚拟参考咨询服务的概念以及虚拟参考咨询服务的特点入手，介绍了合作式虚拟参考咨询服务国内外的状况，并针对我国合作式虚拟参考咨询服务的发展提出了若干对策。 相似文献
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The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers. 相似文献
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《Public Library Quarterly》2013,32(3-4):21-27
Abstract Public libraries are often the first access point for additional information resources on health and medical topics. We, as librarians, must be aware of our role in the information seeking process, and communicate with the patron effectively in order to direct them to appropriate resources. Particular attention must be given in the reference interview, including adequate follow-up support and consideration for protecting confidentiality. This paper discusses elements of the reference interview and describes measures that can be taken to avoid personal liability while directing patrons to health information resources. 相似文献