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基于心理契约基础上的读者满意管理 总被引：1，自引：0，他引：1
随着图书馆技术条件与读者角色的变化,特别是图书馆所处的竞争环境的加剧,图书馆的信息产品、服务的同质化现象日益普遍,图书馆与读者双方已很难通过以非人格化和外在价值发生联系的层面上构建良好关系。因此,探究读者心理状态与其相应行为之间的决定关系,追求读者满意,实现图书馆与读者双赢是图书馆的终极目标。 相似文献
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从心理契约视角看图书馆与读者的关系 总被引：2，自引：1，他引：2
读者关系是图书馆诸多关系的核心。建立以信任为基础的良好的读者关系,是实现图书馆利用率最大化的关键。本文尝试将心理契约理论应用到读者关系之中,阐述信任、感知质量和忠诚度对读者关系的意义,分析心理契约对读者利用图书馆行为的影响,并提出读者关系营销策略。 相似文献
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图书馆读者抱怨处理方法 总被引：3，自引：0，他引：3
读者满意是图书馆读者服务所追求的目标。本文总结了图书馆常见的读者抱怨类型。分析读者抱怨产生的原因,指出及时处理读者抱怨的重要意义和处理步骤,并就如何构建读者抱怨的应对机制提出建议。 相似文献
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从读者满意度研究到图书馆的“读者满意战略”管理 总被引：3，自引：0，他引：3
文章在分析有关我国读者满意度研究现状的基础上,指出研究中存在的误区,提出了实施读者满意战略的必要性,并重新设计了图书馆组织机构,提出了实施读者满意战略管理应当注意的几个问题. 相似文献
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以"读者满意"为目标构建图书馆服务运行机制 总被引：10，自引：0，他引：10
"读者满意"是图书馆服务的目标,图书馆要以"读者满意"为目标建立一套行之有效的服务运行机制。遵循服务运行机制构成要素及其相互关系的原理,图书馆服务运行机制包括需要表达机制、激励与约束机制、协调与监督机制、绩效测评与补救机制。 相似文献
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论基于读者满意理念的图书馆管理范式变革 总被引：1，自引：0，他引：1
黄仁浩 《上海高校图书情报工作研究》2004,14(4):11-14
基于图书馆读者满意的理念，阐明图书馆管理范式转变和实现读者满意的关系，论述图书馆管理范式变革的内涵和过程。 相似文献
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读者投诉是读者在利用图书馆的过程中,因对图书馆的管理和服务等不满意而提出的负面评论和指责。针对高校图书馆服务工作中产生读者投诉现象的主要原因,阐述了读者投诉的重要性,并提出了提升读者满意度的基本策略。 相似文献
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构建高校图书馆与大学生读者的和谐关系 总被引：2，自引：0，他引：2
构建高校图书馆与大学生读者的和谐关系,图书馆应起主导作用.图书馆要明确读者至上、服务第一的宗旨,要以人格的魅力,满意的服务来影响读者,同时要有计划地帮助教育读者理解支持图书馆工作,提高大学生读者利用图书馆的能力,以便促进图书馆和大学生读者和谐关系的建立. 相似文献
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Josie Barnes Parker 《图书馆管理杂志》2013,53(6):731-737
ABSTRACTIn today's current political environment raising support for millage renewals, bond campaigns or even millage continuations for public libraries is affected by national politics, and a tendency towards tax aversion on principle across the country. The lessons we can learn from the governing boards of small and rural public libraries are worth raising up to a greater national consciousness. Board governance, community consciousness, and facilities management are clear and logical tools that elected boards of public libraries can use to politick for support of libraries. 相似文献
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Milan Grba 《Slavic & East European Information Resources》2017,18(3-4):152-164
This article surveys a sample of sources of the information about Romania available to British readers in nineteenth century British newspapers and periodicals. It traces first contacts between the Romanian lands and Britain after the union of the principalities of Wallachia and Moldavia in 1859, then after their independence from the Ottoman Empire. The article highlights an increased Romanian interest in British periodicals, which reported and reviewed Romanian literature and scholarship. The article concludes that nineteenth century British newspapers and periodicals offer a great variety and wealth of new material previously unavailable or unknown to researchers. It also states that only a portion of a large quantity of this material has been indexed and is therefore available via the bibliographic sources mentioned in the article. The author argues for the need of a new and updated British-Romanian bibliography, which can draw on new online resources offering access to thousands of new newspapers and periodical records. 相似文献
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《Slavic & East European Information Resources》2013,14(1):25-74
ABSTRACT The history of the almanac in Croatia is reconstructed through primary research in bibliographic and archival sources. The almanac is a vehicle for knowledge communication in informal contexts, engaging both oral tradition and literary forms traceable to medieval literacy and ways of structuring knowledge. The history of the almanac in Croatia reflects the changing context of the book trade, literacy, and the evolution of language. Four main stages are identified: (1) the beginning of the annual almanac in the seventeenth century; astrological almanacs reflecting the sensibility of the Baroque period; (2) the Enlightenment's stimulation of almanac publishing in the spirit of contemporary secular reforms in agriculture and education; (3) nineteenth-and twentieth-century almanac trade, showing complex and overlapping networks for the production, distribution and appropriation of printed almanacs;(4) roughly the end of World War II, when the almanac slowly moved out of the role of a popular mass medium and into specialized niches represented by regional, diaspora, and religious almanacs. 相似文献
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《Slavic & East European Information Resources》2013,14(4):25-33
ABSTRACT The paper looks at library approval plans for material published in Slavic, East European, and Eurasian countries from the selector's point of view. Reasons why a selector would or would not want one are examined. Success with approval plans requires monitoring receipts, as well as good and ongoing communication among the selector, the acquistions department, and the vendor. A preliminary list of vendors offering approval plans for the countries of the region appears in the appendix. 相似文献
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Neil De Young 《Publishing Research Quarterly》2009,25(3):139-146
Some key questions for publishers in today’s market are: Could Amazon’s recent merger and acquisitions strategy create a disruptive or paradigm shifting business model in the publishing industry? Do their recent actions post mergers and acquisitions illustrate a predicable pattern of behaviour that publishers can strategize around? This paper will explore these questions and look at some of the possible reasons behind Amazon’s business practices and the possible consequences to publishers. 相似文献
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Barbara Lison 《图书馆管理杂志》2013,53(2):180-187
ABSTRACTGerman authorities are expecting more than 1 million refugees by the end of 2015. These people come to Germany to seek protection and assistance and to build a new life, therefore it is important to welcome them and to assist them in their integration as soon as possible. This situation creates a versatile and perfectly fitting opportunity for cultural and educational programs, including libraries, which can play a vital role in this integration process. The key to integration is the knowledge of the German language, and the most important challenge now is to teach the necessary language skills to as many asylum-seekers as possible. 相似文献
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《Journal of Web Librarianship》2013,7(1):41-59
Abstract Many libraries use RSS to syndicate information about their collections to users. A survey of 65 academic libraries revealed their most common use for RSS is to disseminate information about library holdings, such as lists of new acquisitions. Even though typical RSS feeds are ill suited to the task of carrying rich bibliographic metadata, great potential exists for developing applications that can exploit metadata exposed to Web services via RSS. Using the MODS metadata format, entire catalog records can be seamlessly embedded in RSS 2.0 feeds. Existing tools, such as Library of Congress Java toolkits and XSLT stylesheets, can facilitate this process, while a new XSLT stylesheet may be used to create the RSS feeds complete with MODS records. As an example of the added functionality these MODS/RSS feeds can offer, records from a MODS-enriched RSS feed can be ingested into a non-RSS application such as Zotero. As more emerging library technologies use Web services architectures to handle data objects, the ability to syndicate catalog records will become more critical to providing innovative library Web services. 相似文献
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为进一步提升武汉科技信息共享服务平台使用效率,本文从平台资源建设、资源应用、供需对接方式和供需特点等方面分析了武汉科技信息资源服务现状;基于需求和利用的角度,结合平台管理实践和走访用户、问卷调查等研究方法,从信息资源需求主体和平台自身建设管理两个维度,找出制约科技资源供需对接的主要因素;以市场化和制度化为创新理念,从政策创新、机制创新、市场化服务、环境营造、人才培养等方面提出平台建设由“资源集聚”向“需求导向”转变的对策建议. 相似文献
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Michelle Rodino-Colocino 《Critical Studies in Media Communication》2013,30(5):375-390
This essay investigates key moments in the history of personal digital assistant (PDA) marketing to women. Analyzing promotional texts for three PDAs that received considerable press coverage from 1999 to 2001, this essay explores the cultural significance of the convergence of anxieties about women's place in the gendered division of labor with the computer industry's changing marketing imperatives. Drawing on an array of promotional texts, including news articles, press releases, promotional Web sites, and ads appearing in newspapers and magazines, this paper tells the story of how the computer industry aimed to sell smaller, faster computing devices to women while promising to mediate and thus reproduce women's overwork as paid and familial laborers. After experimenting with the PDA as a sexy fashionable gadget for working women, marketers approached women as mothers with “Audrey,” an Internet appliance designed for the kitchen. 相似文献
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Lindsay Dillingham 《Journal of Business & Finance Librarianship》2013,18(4):313-327
This study explores the attitudes and actions of bank managers toward communication spending during recession. Results of this study indicate that organizational leaders cut communication spending early during recession and also erroneously rely on the bank's financials to mitigate irrational customer withdrawals. This research is used to illustrate the need for public librarians to meet the needs of bank stakeholders when their institution ceases to communicate during crises, for academic librarians to educate students in undergraduate and graduate programs regarding heightened information needs during recession, and for corporate librarians to understand a potential avenue for competitive advantage during recession. 相似文献