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The Web and especially major Web search engines are essential tools in the quest to locate online information for many people. This paper reports results from research that examines characteristics and changes in Web searching from nine studies of five Web search engines based in the US and Europe. We compare interactions occurring between users and Web search engines from the perspectives of session length, query length, query complexity, and content viewed among the Web search engines. The results of our research shows (1) users are viewing fewer result pages, (2) searchers on US-based Web search engines use more query operators than searchers on European-based search engines, (3) there are statistically significant differences in the use of Boolean operators and result pages viewed, and (4) one cannot necessary apply results from studies of one particular Web search engine to another Web search engine. The wide spread use of Web search engines, employment of simple queries, and decreased viewing of result pages may have resulted from algorithmic enhancements by Web search engine companies. We discuss the implications of the findings for the development of Web search engines and design of online content. 相似文献
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The nature of the task that leads a person to engage in information interaction, as well as of information seeking and searching tasks, have been shown to influence individuals’ information behavior. Classifying tasks in a domain has been viewed as a departure point of studies on the relationship between tasks and human information behavior. However, previous task classification schemes either classify tasks with respect to the requirements of specific studies or merely classify a certain category of task. Such approaches do not lead to a holistic picture of task since a task involves different aspects. Therefore, the present study aims to develop a faceted classification of task, which can incorporate work tasks and information search tasks into the same classification scheme and characterize tasks in such a way as to help people make predictions of information behavior. For this purpose, previous task classification schemes and their underlying facets are reviewed and discussed. Analysis identifies essential facets and categorizes them into Generic facets of task and Common attributes of task. Generic facets of task include Source of task, Task doer, Time, Action, Product, and Goal. Common attributes of task includes Task characteristics and User’s perception of task. Corresponding sub-facets and values are identified as well. In this fashion, a faceted classification of task is established which could be used to describe users’ work tasks and information search tasks. This faceted classification provides a framework to further explore the relationships among work tasks, search tasks, and interactive information retrieval and advance adaptive IR systems design. 相似文献
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Mauro Rojas Herrera Edleno Silva de Moura Marco Cristo Thomaz Philippe Silva Altigran Soares da Silva 《Information processing & management》2010
Queries submitted to search engines can be classified according to the user goals into three distinct categories: navigational, informational, and transactional. Such classification may be useful, for instance, as additional information for advertisement selection algorithms and for search engine ranking functions, among other possible applications. This paper presents a study about the impact of using several features extracted from the document collection and query logs on the task of automatically identifying the users’ goals behind their queries. We propose the use of new features not previously reported in literature and study their impact on the quality of the query classification task. Further, we study the impact of each feature on different web collections, showing that the choice of the best set of features may change according to the target collection. 相似文献
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《Information processing & management》2023,60(3):103300
Pre-adoption expectations often serve as an implicit reference point in users’ evaluation of information systems and are closely associated with their goals of interactions, behaviors, and overall satisfaction. Despite the empirically confirmed impacts, users’ search expectations and their connections to tasks, users, search experiences, and behaviors have been scarcely studied in the context of online information search. To address the gap, we collected 116 sessions from 60 participants in a controlled-lab Web search study and gathered direct feedback on their in-situ expected information gains (e.g., number of useful pages) and expected search efforts (e.g., clicks and dwell time) under each query during search sessions. Our study aims to examine (1) how users’ pre-search experience, task characteristics, and in-session experience affect their current expectations and (2) how user expectations are correlated with search behaviors and satisfaction. Our results with both quantitative and qualitative evidence demonstrate that: (1) user expectation is significantly affected by task characteristics, previous and in-situ search experience; (2) user expectation is closely associated with users’ browsing behaviors and search satisfaction. The knowledge learned about user expectation advances our understanding of users’ search behavioral patterns and their evaluations of interaction experience and will also facilitate the design, implementation, and evaluation of expectation-aware user models, metrics, and information retrieval (IR) systems. 相似文献
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We investigated the searching behaviors of twenty-four children in grades 6, 7, and 8 (ages 11–13) in finding information on three types of search tasks in Google. Children conducted 72 search sessions and issued 150 queries. Children's phrase- and question-like queries combined were much more prevalent than keyword queries (70% vs. 30%, respectively). Fifty two percent of the queries were reformulations (33 sessions). We classified children's query reformulation types into five classes based on the taxonomy by Liu et al. (2010). We found that most query reformulations were by Substitution and Specialization, and that children hardly repeated queries. We categorized children's queries by task facets and examined the way they expressed these facets in their query formulations and reformulations. Oldest children tended to target the general topic of search tasks in their queries most frequently, whereas younger children expressed one of the two facets more often. We assessed children's achieved task outcomes using the search task outcomes measure we developed. Children were mostly more successful on the fact-finding and fully self-generated task and partially successful on the research-oriented task. Query type, reformulation type, achieved task outcomes, and expressing task facets varied by task type and grade level. There was no significant effect of query length in words or of the number of queries issued on search task outcomes. The study findings have implications for human intervention, digital literacy, search task literacy, as well as for system intervention to support children's query formulation and reformulation during interaction with Google. 相似文献
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Search sessions consist of a person presenting a query to a search engine, followed by that person examining the search results, selecting some of those search results for further review, possibly following some series of hyperlinks, and perhaps backtracking to previously viewed pages in the session. The series of pages selected for viewing in a search session, sometimes called the click data, is intuitively a source of relevance feedback information to the search engine. We are interested in how that relevance feedback can be used to improve the search results quality for all users, not just the current user. For example, the search engine could learn which documents are frequently visited when certain search queries are given. 相似文献
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Although there has been a great deal of research into Collaborative Information Retrieval (CIR) and Collaborative Information Seeking (CIS), the majority has assumed that team members have the same level of unrestricted access to underlying information. However, observations from different domains (e.g. healthcare, business, etc.) have suggested that collaboration sometimes involves people with differing levels of access to underlying information. This type of scenario has been referred to as Multi-Level Collaborative Information Retrieval (MLCIR). To the best of our knowledge, no studies have been conducted to investigate the effect of awareness, an existing CIR/CIS concept, on MLCIR. To address this gap in current knowledge, we conducted two separate user studies using a total of 5 different collaborative search interfaces and 3 information access scenarios. A number of Information Retrieval (IR), CIS and CIR evaluation metrics, as well as questionnaires were used to compare the interfaces. Design interviews were also conducted after evaluations to obtain qualitative feedback from participants. Results suggested that query properties such as time spent on query, query popularity and query effectiveness could allow users to obtain information about team's search performance and implicitly suggest better queries without disclosing sensitive data. Besides, having access to a history of intersecting viewed, relevant and bookmarked documents could provide similar positive effect as query properties. Also, it was found that being able to easily identify different team members and their actions is important for users in MLCIR. Based on our findings, we provide important design recommendations to help develop new CIR and MLCIR interfaces. 相似文献
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In this paper, we present the state of the art in the field of information retrieval that is relevant for understanding how to design information retrieval systems for children. We describe basic theories of human development to explain the specifics of young users, i.e., their cognitive skills, fine motor skills, knowledge, memory and emotional states in so far as they differ from those of adults. We derive the implications these differences have on the design of information retrieval systems for children. Furthermore, we summarize the main findings about children’s search behavior from multiple user studies. These findings are important to understand children’s information needs, their search strategies and usage of information retrieval systems. We also identify several weaknesses of previous user studies about children’s information-seeking behavior. Guided by the findings of these user studies, we describe challenges for the design of information retrieval systems for young users. We give an overview of algorithms and user interface concepts. We also describe existing information retrieval systems for children, in specific web search engines and digital libraries. We conclude with a discussion of open issues and directions for further research. The survey provided in this paper is important both for designers of information retrieval systems for young users as well as for researchers who start working in this field. 相似文献
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Jamal Abdul Nasir Iraklis Varlamis Samreen Ishfaq 《Information processing & management》2019,56(5):1605-1617
Searching for relevant material that satisfies the information need of a user, within a large document collection is a critical activity for web search engines. Query Expansion techniques are widely used by search engines for the disambiguation of user’s information need and for improving the information retrieval (IR) performance. Knowledge-based, corpus-based and relevance feedback, are the main QE techniques, that employ different approaches for expanding the user query with synonyms of the search terms (word synonymy) in order to bring more relevant documents and for filtering documents that contain search terms but with a different meaning (also known as word polysemy problem) than the user intended. This work, surveys existing query expansion techniques, highlights their strengths and limitations and introduces a new method that combines the power of knowledge-based or corpus-based techniques with that of relevance feedback. Experimental evaluation on three information retrieval benchmark datasets shows that the application of knowledge or corpus-based query expansion techniques on the results of the relevance feedback step improves the information retrieval performance, with knowledge-based techniques providing significantly better results than their simple relevance feedback alternatives in all sets. 相似文献
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[目的/意义]随性休闲搜索具有与工作任务情境下以结果为导向的搜索行为不同的规律，探索休闲情境中的搜索行为特征对于信息系统功能的优化，从而为用户日常信息搜索提供更有效的支持具有重要的意义。[方法/过程]论文以采莓模型为基础，采用基于观察实验的日记研究法，招募23位实验参与者进行了为期一周的视频搜索实验，通过文本分析和数据建模，从查询变化、思考、信息/文档、结束4个方面分析了随性休闲搜索行为的特征。[结果/结论]随性休闲搜索中用户需求及其变化带来了查询改变；用户对信息保持着开放选择，从自身情感体验进行搜索评价。随性休闲搜索是一个顺其自然的信息接受和利用过程，也是一项带来快乐体验的休闲活动。 相似文献
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Recent research in the human computer interaction and information retrieval areas has revealed that search response latency exhibits a clear impact on the user behavior in web search. Such impact is reflected both in users’ subjective perception of the usability of a search engine and in their interaction with the search engine in terms of the number of search results they engage with. However, a similar impact analysis has been missing so far in the context of sponsored search. Since the predominant business model for commercial search engines is advertising via sponsored search results (i.e., search advertisements), understanding how response latency influences the user interaction with the advertisements displayed on the search engine result pages is crucial to increase the revenue of a commercial search engine. To this end, we conduct a large-scale analysis using query logs obtained from a commercial web search. We analyze the short-term and long-term impact of search response latency on the querying and clicking behaviors of users using desktop and mobile devices to access the search engine, as well as the corresponding impact on the revenue of the search engine. This analysis demonstrates the importance of serving sponsored search results with low latency and provides insight into the ad serving policy of commercial search engines to ensure long-term user engagement and search revenue. 相似文献
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《Information processing & management》2020,57(2):102180
Search task success rate is an important indicator to measure the performance of search engines. In contrast to most of the previous approaches that rely on labeled search tasks provided by users or third-party editors, this paper attempts to improve the performance of search task success evaluation by exploiting unlabeled search tasks that are existing in search logs as well as a small amount of labeled ones. Concretely, the Multi-view Active Semi-Supervised Search task Success Evaluation (MA4SE) approach is proposed, which exploits labeled data and unlabeled data by integrating the advantages of both semi-supervised learning and active learning with the multi-view mechanism. In the semi-supervised learning part of MA4SE, we employ a multi-view semi-supervised learning approach that utilizes different parameter configurations to achieve the disagreement between base classifiers. The base classifiers are trained separately from the pre-defined action and time views. In the active learning part of MA4SE, each classifier received from semi-supervised learning is applied to unlabeled search tasks, and the search tasks that need to be manually annotated are selected based on both the degree of disagreement between base classifiers and a regional density measurement. We evaluate the proposed approach on open datasets with two different definitions of search tasks success. The experimental results show that MA4SE outperforms the state-of-the-art semi-supervised search task success evaluation approach. 相似文献
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《Information processing & management》1999,35(3):337-362
There was a proliferation of electronic information sources and search engines in the 1990s. Many of these information sources became available through the ubiquitous interface of the Web browser. Diverse information sources became accessible to information professionals and casual end users alike. Much of the information was also hyperlinked, so that information could be explored by browsing as well as searching. While vast amounts of information were now just a few keystrokes and mouseclicks away, as the choices multiplied, so did the complexity of choosing where and how to look for the electronic information. Much of the complexity in information exploration at the turn of the twenty-first century arose because there was no common cataloguing and control system across the various electronic information sources. In addition, the many search engines available differed widely in terms of their domain coverage, query methods and efficiency.Meta-search engines were developed to improve search performance by querying multiple search engines at once. In principle, meta-search engines could greatly simplify the search for electronic information by selecting a subset of first-level search engines and digital libraries to submit a query to based on the characteristics of the user, the query/topic, and the search strategy. This selection would be guided by diagnostic knowledge about which of the first-level search engines works best under what circumstances. Programmatic research is required to develop this diagnostic knowledge about first-level search engine performance.This paper introduces an evaluative framework for this type of research and illustrates its use in two experiments. The experimental results obtained are used to characterize some properties of leading search engines (as of 1998). Significant interactions were observed between search engine and two other factors (time of day and Web domain). These findings supplement those of earlier studies, providing preliminary information about the complex relationship between search engine functionality and performance in different contexts. While the specific results obtained represent a time-dependent snapshot of search engine performance in 1998, the evaluative framework proposed should be generally applicable in the future. 相似文献
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《Information processing & management》2001,37(2):295-311
A growing body of research is beginning to explore the information-seeking behavior of Web users. The vast majority of these studies have concentrated on the area of textual information retrieval (IR). Little research has examined how people search for non-textual information on the Internet, and few large-scale studies has investigated visual information-seeking behavior with general-purpose Web search engines. This study examined visual information needs as expressed in users’ Web image queries. The data set examined consisted of 1,025,908 sequential queries from 211,058 users of Excite, a major Internet search service. Twenty-eight terms were used to identify queries for both still and moving images, resulting in a subset of 33,149 image queries by 9855 users. We provide data on: (1) image queries – the number of queries and the number of search terms per user, (2) image search sessions – the number of queries per user, modifications made to subsequent queries in a session, and (3) image terms – their rank/frequency distribution and the most highly used search terms. On average, there were 3.36 image queries per user containing an average of 3.74 terms per query. Image queries contained a large number of unique terms. The most frequently occurring image related terms appeared less than 10% of the time, with most terms occurring only once. We contrast this to earlier work by P.G.B. Enser, Journal of Documentation 51 (2) (1995) 126–170, who examined written queries for pictorial information in a non-digital environment. Implications for the development of models for visual information retrieval, and for the design of Web search engines are discussed. 相似文献
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《Information processing & management》2020,57(2):102069
Information need is one of the most fundamental aspects of information seeking, which traditionally conceptualizes as the initiation phase of an individual’s information seeking behavior. However, the very elusive and inexpressible nature of information need makes it hard to elicit from the information seeker or to extract through an automated process. One approach to understanding how a person realizes and expresses information need is to observe their seeking behaviors, to engage processes with information retrieval systems, and to focus on situated performative actions. Using Dervin’s Sense-Making theory and conceptualization of information need based on existing studies, the work reported here tries to understand and explore the concept of information need from a fresh methodological perspective by examining users’ perceived barriers and desired helps in different stages of information search episodes through the analyses of various implicit and explicit user search behaviors. In a controlled lab study, each participant performed three simulated online information search tasks. Participants’ implicit behaviors were collected through search logs, and explicit feedback was elicited through pre-task and post-task questionnaires. A total of 208 query segments were logged, along with users’ annotations on perceived problems and help. Data collected from the study was analyzed by applying both quantitative and qualitative methods. The findings identified several behaviors – such as the number of bookmarks, query length, number of the unique queries, time spent on search results observed in the previous segment, the current segment, and throughout the session – strongly associated with participants’ perceived barriers and help needed. The findings also showed that it is possible to build accurate predictive models to infer perceived problems of articulation of queries, useless and irrelevant information, and unavailability of information from users’ previous segment, current segment, and whole session behaviors. The findings also demonstrated that by combining perceived problem(s) and search behavioral features, it was possible to infer users’ needed help(s) in search with a certain level of accuracy (78%). 相似文献
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The study investigated how users’ emotion control and search tasks interact and influence the Web search behavior and performance among experienced Web users. Sixty-seven undergraduate students with substantial Web experience participated in the study. Effects of emotion control and tasks were found significant on the search behavior but not on the search performance. The interaction effect between emotion control and tasks on the search behavior was also significant: effects of users’ emotion control on the search behavior varied depending on search tasks. Profile analyses of search behaviors identified and contrasted the most commonly occurring profiles of search activities in different search tasks. Suggestions were made to improve information literacy programs, and implications for future research were discussed. 相似文献
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《Information processing & management》2022,59(3):102910
Echoing the urge for in-depth research on the mechanisms of the seeking-encountering tension, i.e., foreground and background tasks co-exist and switch between each other, this study conducted a true experiment based on 2*2 factorial design to examine the roles of task urgency in such tension. The experiment used an eye tracker and the build-in screen recorder to capture 39 participants’ eye movements and clicking behavior when they performed foreground search tasks in the laboratory, while the information related to the background task assigned in advance as coursework was embedded in the search results. It was found that the information seeking and encountering processes were interwoven and competed persistently with each other for users’ attention and actions, and the seeking-encountering tension led to a lose-lose outcome. While there existed negative relationships between foreground task urgency and multiple search measures, positive relationships were revealed between background task urgency and the examining of the encountered information. In particular, the high foreground task urgency suppressed the noticing of the stimulus related to the background task. The results not only enrich the understanding of multitasking in human information acquisition, but also generate useful practical implications for the design of search engines. 相似文献
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Large-scale web search engines are composed of multiple data centers that are geographically distant to each other. Typically, a user query is processed in a data center that is geographically close to the origin of the query, over a replica of the entire web index. Compared to a centralized, single-center search engine, this architecture offers lower query response times as the network latencies between the users and data centers are reduced. However, it does not scale well with increasing index sizes and query traffic volumes because queries are evaluated on the entire web index, which has to be replicated and maintained in all data centers. As a remedy to this scalability problem, we propose a document replication framework in which documents are selectively replicated on data centers based on regional user interests. Within this framework, we propose three different document replication strategies, each optimizing a different objective: reducing the potential search quality loss, the average query response time, or the total query workload of the search system. For all three strategies, we consider two alternative types of capacity constraints on index sizes of data centers. Moreover, we investigate the performance impact of query forwarding and result caching. We evaluate our strategies via detailed simulations, using a large query log and a document collection obtained from the Yahoo! web search engine. 相似文献