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1.
《Information processing & management》2023,60(3):103300
Pre-adoption expectations often serve as an implicit reference point in users’ evaluation of information systems and are closely associated with their goals of interactions, behaviors, and overall satisfaction. Despite the empirically confirmed impacts, users’ search expectations and their connections to tasks, users, search experiences, and behaviors have been scarcely studied in the context of online information search. To address the gap, we collected 116 sessions from 60 participants in a controlled-lab Web search study and gathered direct feedback on their in-situ expected information gains (e.g., number of useful pages) and expected search efforts (e.g., clicks and dwell time) under each query during search sessions. Our study aims to examine (1) how users’ pre-search experience, task characteristics, and in-session experience affect their current expectations and (2) how user expectations are correlated with search behaviors and satisfaction. Our results with both quantitative and qualitative evidence demonstrate that: (1) user expectation is significantly affected by task characteristics, previous and in-situ search experience; (2) user expectation is closely associated with users’ browsing behaviors and search satisfaction. The knowledge learned about user expectation advances our understanding of users’ search behavioral patterns and their evaluations of interaction experience and will also facilitate the design, implementation, and evaluation of expectation-aware user models, metrics, and information retrieval (IR) systems. 相似文献
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This paper investigates the influence of user characteristics (e.g. search experience and cognitive skills) on user effectiveness. A user study was conducted to investigate this effect, 56 participants completed searches for 56 topics using the TREC test collection. Results indicated that participants with search experience and high cognitive skills were more effective than those with less experience and slower perceptual abilities. However, all users rated themselves with the same level of satisfaction with the search results despite the fact they varied substantially in their effectiveness. Therefore, information retrieval evaluators should take these factors into consideration when investigating the impact of system effectiveness on user effectiveness. 相似文献
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Michael J. Cole Jacek Gwizdka Chang Liu Nicholas J. Belkin Xiangmin Zhang 《Information processing & management》2013
The acquisition of information and the search interaction process is influenced strongly by a person’s use of their knowledge of the domain and the task. In this paper we show that a user’s level of domain knowledge can be inferred from their interactive search behaviors without considering the content of queries or documents. A technique is presented to model a user’s information acquisition process during search using only measurements of eye movement patterns. In a user study (n = 40) of search in the domain of genomics, a representation of the participant’s domain knowledge was constructed using self-ratings of knowledge of genomics-related terms (n = 409). Cognitive effort features associated with reading eye movement patterns were calculated for each reading instance during the search tasks. The results show correlations between the cognitive effort due to reading and an individual’s level of domain knowledge. We construct exploratory regression models that suggest it is possible to build models that can make predictions of the user’s level of knowledge based on real-time measurements of eye movement patterns during a task session. 相似文献
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In this paper, we present ViGOR (Video Grouping, Organisation and Recommendation), an exploratory video retrieval system. Exploratory video retrieval tasks are hampered by the lack of semantics associated to video and the overwhelming amount of video items stored in these types of collections (e.g. YouTube, MSN video, etc.). In order to help facilitate these exploratory video search tasks we present a system that utilises two complementary approaches: the first a new search paradigm that allows the semantic grouping of videos and the second the exploitation of past usage history in order to provide video recommendations. We present two types of recommendation techniques adapted to the grouping search paradigm: the first is a global recommendation, which couples the multi-faceted nature of explorative video retrieval tasks with the current user need of information in order to provide recommendations, and second is a local recommendation, which exploits the organisational features of ViGOR in order to provide more localised recommendations based on a specific aspect of the user task. Two user evaluations were carried out in order to (1) validate the new search paradigm provided by ViGOR, characterised by the grouping functionalities and (2) evaluate the usefulness of the proposed recommendation approaches when integrated into ViGOR. The results of our evaluations show (1) that the grouping, organisational and recommendation functionalities can result in an improvement in the users’ search performance without adversely impacting their perceptions of the system and (2) that both recommendation approaches are relevant to the users at different stages of their search, showing the importance of using multi-faceted recommendations for video retrieval systems and also illustrating the many uses of collaborative recommendations for exploratory video search tasks. 相似文献
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《Information processing & management》2023,60(2):103176
Modern information-seeking systems are becoming more interactive, mainly through asking Clarifying Questions (CQs) to refine users’ information needs. System-generated CQs may be of different qualities. However, the impact of asking multiple CQs of different qualities in a search session remains underexplored. Given the multi-turn nature of conversational information-seeking sessions, it is critical to understand and measure the impact of CQs of different qualities, when they are posed in various orders. In this paper, we conduct a user study on CQ quality trajectories, i.e., asking CQs of different qualities in chronological order. We aim to investigate to what extent the trajectory of CQs of different qualities affects user search behavior and satisfaction, on both query-level and session-level. Our user study is conducted with 89 participants as search engine users. Participants are asked to complete a set of Web search tasks. We find that the trajectory of CQs does affect the way users interact with Search Engine Result Pages (SERPs), e.g., a preceding high-quality CQ prompts the depth users to interact with SERPs, while a preceding low-quality CQ prevents such interaction. Our study also demonstrates that asking follow-up high-quality CQs improves the low search performance and user satisfaction caused by earlier low-quality CQs. In addition, only showing high-quality CQs while hiding other CQs receives better gains with less effort. That is, always showing all CQs may be risky and low-quality CQs do disturb users. Based on observations from our user study, we further propose a transformer-based model to predict which CQs to ask, to avoid disturbing users. In short, our study provides insights into the effects of trajectory of asking CQs, and our results will be helpful in designing more effective and enjoyable search clarification systems. 相似文献
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We inductively develop a model of the commercialization process for new products or services user entrepreneurs undertake when entering an industry while drawing on proprietary technology developed in another industry. Extending the growing field of user entrepreneurship, we identify a two-phase approach to industry entry by user entrepreneurs who start “under the radar” of incumbent firms, gain experience, attract a first potential customer base, and then, in a second phase, engage in commercialization. During this process, a community of fellow users is of major importance for the entrepreneur, serving as a knowledge pool for skills development and experimentation with different commercialization paths. We study a nascent group of firms founded by users of video games who became entrepreneurs on entering the animation industry by producing Machinima, a new film genre characterized by shooting film in video games. We explain how user entrepreneurs gain access to complementary assets (video games) for their new use (shooting film), how they deal with intellectual property issues when using other firms’ assets, and how user entrepreneurs combine domain knowledge about film production with their experience in video games and the art of Machinima. Our propositions hold implications for management and policy. 相似文献
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As the volume and breadth of online information is rapidly increasing, ad hoc search systems become less and less efficient to answer information needs of modern users. To support the growing complexity of search tasks, researchers in the field of information developed and explored a range of approaches that extend the traditional ad hoc retrieval paradigm. Among these approaches, personalized search systems and exploratory search systems attracted many followers. Personalized search explored the power of artificial intelligence techniques to provide tailored search results according to different user interests, contexts, and tasks. In contrast, exploratory search capitalized on the power of human intelligence by providing users with more powerful interfaces to support the search process. As these approaches are not contradictory, we believe that they can re-enforce each other. We argue that the effectiveness of personalized search systems may be increased by allowing users to interact with the system and learn/investigate the problem in order to reach the final goal. We also suggest that an interactive visualization approach could offer a good ground to combine the strong sides of personalized and exploratory search approaches. This paper proposes a specific way to integrate interactive visualization and personalized search and introduces an adaptive visualization based search system Adaptive VIBE that implements it. We tested the effectiveness of Adaptive VIBE and investigated its strengths and weaknesses by conducting a full-scale user study. The results show that Adaptive VIBE can improve the precision and the productivity of the personalized search system while helping users to discover more diverse sets of information. 相似文献
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《Information processing & management》2022,59(5):103051
In legal case retrieval, existing work has shown that human-mediated conversational search can improve users’ search experience. In practice, a suitable workflow can provide guidelines for constructing a machine-mediated agent replacing of human agents. Therefore, we conduct a comparison analysis and summarize two challenges when directly applying the conversational agent workflow in web search to legal case retrieval: (1) It is complex for agents to express their understanding of users’ information need. (2) Selecting a candidate case from the SERPs is more difficult for agents, especially at the early stage of the search process. To tackle these challenges, we propose a suitable conversational agent workflow in legal case retrieval, which contains two additional key modules compared with that in web search: Query Generation and Buffer Mechanism. A controlled user experiment with three control groups, using the whole workflow or removing one of these two modules, is conducted. The results demonstrate that the proposed workflow can actually support conversational agents working more efficiently, and help users save search effort, leading to higher search success and satisfaction for legal case retrieval. We further construct a large-scale dataset and provide guidance on the machine-mediated conversational search system for legal case retrieval. 相似文献
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《Information processing & management》2005,41(2):383-403
This study examines the effects of the search interface and Boolean logic training on user search performance and satisfaction. We compared the use of an assisted search tool to that of a simple search interface like those typically found at commercial search engine sites. We found that the assisted search tool had a significant positive effect on performance, satisfaction, and confidence. Promoting the use of advanced search features is therefore in the best interest of both Web search providers and users. In the absence of an assisted interface, a simple interface coupled with Boolean logic training was also an effective means for improving user performance. Given that most searchers choose to use the simple search box, it is important to provide them with applicable training to promote the effective use of the search tool. Interestingly, coupling the assisted interface with Boolean training was no more effective than either treatment alone. 相似文献
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《Information processing & management》2016,52(1):61-72
In recent years, there has been a rapid growth of user-generated data in collaborative tagging (a.k.a. folksonomy-based) systems due to the prevailing of Web 2.0 communities. To effectively assist users to find their desired resources, it is critical to understand user behaviors and preferences. Tag-based profile techniques, which model users and resources by a vector of relevant tags, are widely employed in folksonomy-based systems. This is mainly because that personalized search and recommendations can be facilitated by measuring relevance between user profiles and resource profiles. However, conventional measurements neglect the sentiment aspect of user-generated tags. In fact, tags can be very emotional and subjective, as users usually express their perceptions and feelings about the resources by tags. Therefore, it is necessary to take sentiment relevance into account into measurements. In this paper, we present a novel generic framework SenticRank to incorporate various sentiment information to various sentiment-based information for personalized search by user profiles and resource profiles. In this framework, content-based sentiment ranking and collaborative sentiment ranking methods are proposed to obtain sentiment-based personalized ranking. To the best of our knowledge, this is the first work of integrating sentiment information to address the problem of the personalized tag-based search in collaborative tagging systems. Moreover, we compare the proposed sentiment-based personalized search with baselines in the experiments, the results of which have verified the effectiveness of the proposed framework. In addition, we study the influences by popular sentiment dictionaries, and SenticNet is the most prominent knowledge base to boost the performance of personalized search in folksonomy. 相似文献
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Algorithms are progressively transforming human experience, especially, the interaction with businesses, governments, education, and entertainment. As a result, people are growingly seeing the outside world, in a sense, through the lens of algorithms. Despite the importance of algorithmic experience (AX), few studies had been devoted to investigating the nature and processes through which users perceive and actualize the potential for algorithm affordance. This study proposes the Algorithm Acceptance Model to conceptualize the notion of AX as part of the analytic framework for human-algorithm interaction. It then tests how AX shapes the satisfaction with and acceptance of algorithm services. The results show that AX is inherently related to human understanding of fairness, transparency, and other conventional components of user-experience, indicating the heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust. AX can influence the user perception of algorithmic systems in the context of algorithm ecology, offering useful insights into the design of human-centered algorithm systems. The findings provide initial and robust support for the proposed Algorithm Acceptance Model. 相似文献
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《International Journal of Information Management》2016,36(4):653-667
This study examines the effects of user experience on user resistance to change—particularly, on the relationship between user resistance to change and its antecedents (i.e. switching costs and perceived value) in the context of the voice user interface of an in-vehicle infotainment (IVI) system. This research offers several salient findings. First, it shows that user experience positively moderates the relationship between uncertainty costs (one type of switching cost) and user resistance. It also negatively moderates the association between perceived value and user resistance. Second, the research test results demonstrate that users with a high degree of prior experience with the voice user interface of other smart devices exhibit low user resistance to change to the voice user interface in an IVI system. Third, we show that three types of switching costs (transition costs, in particular) may directly influence users to resist a change to the voice user interface. Fourth, our test results empirically demonstrate that both switching costs and perceived value affect user resistance to change in the context of an IVI system, which differs from the traditional IS research setting (i.e. enterprise systems). These findings may guide not only platform leaders in designing user interfaces, user experiences, and marketing strategies, but also firms that want to defend themselves from platform envelopment while devising defensive strategies in platform and standards competition. 相似文献
15.
As an information medium, video offers many possible retrieval and browsing modalities, far more than text, image or audio. Some of these, like searching the text of the spoken dialogue, are well developed, others like keyframe browsing tools are in their infancy, and others not yet technically achievable. For those modalities for browsing and retrieval which we cannot yet achieve we can only speculate as to how useful they will actually be, but we do not know for sure. In our work we have created a system to support multiple modalities for video browsing and retrieval including text search through the spoken dialogue, image matching against shot keyframes and object matching against segmented video objects. For the last of these, automatic segmentation and tracking of video objects is a computationally demanding problem which is not yet solved for generic natural video material, and when it is then it is expected to open up possibilities for user interaction with objects in video, including searching and browsing. In this paper we achieve object segmentation by working in a closed domain of animated cartoons. We describe an interactive user experiment on a medium-sized corpus of video where we were able to measure users’ use of video objects versus other modes of retrieval during multiple-iteration searching. Results of this experiment show that although object searching is used far less than text searching in the first iteration of a user’s search it is a popular and useful search type once an initial set of relevant shots have been found. 相似文献
16.
Daqing He Peter Brusilovsky Jaewook Ahn Jonathan Grady Rosta Farzan Yefei Peng Yiming Yang Monica Rogati 《Information processing & management》2008
Exploratory search increasingly becomes an important research topic. Our interests focus on task-based information exploration, a specific type of exploratory search performed by a range of professional users, such as intelligence analysts. In this paper, we present an evaluation framework designed specifically for assessing and comparing performance of innovative information access tools created to support the work of intelligence analysts in the context of task-based information exploration. The motivation for the development of this framework came from our needs for testing systems in task-based information exploration, which cannot be satisfied by existing frameworks. The new framework is closely tied with the kind of tasks that intelligence analysts perform: complex, dynamic, and multiple facets and multiple stages. It views the user rather than the information system as the center of the evaluation, and examines how well users are served by the systems in their tasks. The evaluation framework examines the support of the systems at users’ major information access stages, such as information foraging and sense-making. The framework is accompanied by a reference test collection that has 18 tasks scenarios and corresponding passage-level ground truth annotations. To demonstrate the usage of the framework and the reference test collection, we present a specific evaluation study on CAFÉ, an adaptive filtering engine designed for supporting task-based information exploration. This study is a successful use case of the framework, and the study indeed revealed various aspects of the information systems and their roles in supporting task-based information exploration. 相似文献
17.
This research investigates how people’s perceptions of information retrieval (IR) systems, their perceptions of search tasks, and their perceptions of self-efficacy influence the amount of invested mental effort (AIME) they put into using two different IR systems: a Web search engine and a library system. It also explores the impact of mental effort on an end user’s search experience. To assess AIME in online searching, two experiments were conducted using these methods: Experiment 1 relied on self-reports and Experiment 2 employed the dual-task technique. In both experiments, data were collected through search transaction logs, a pre-search background questionnaire, a post-search questionnaire and an interview. Important findings are these: (1) subjects invested greater mental effort searching a library system than searching the Web; (2) subjects put little effort into Web searching because of their high sense of self-efficacy in their searching ability and their perception of the easiness of the Web; (3) subjects did not recognize that putting mental effort into searching was something needed to improve the search results; and (4) data collected from multiple sources proved to be effective for assessing mental effort in online searching. 相似文献
18.
We report a naturalistic interactive information retrieval (IIR) study of 18 ordinary users in the age of 20–25 who carry out everyday-life information seeking (ELIS) on the Internet with respect to the three types of information needs identified by Ingwersen (1986): the verificative information need (VIN), the conscious topical information need (CIN), and the muddled topical information need (MIN). The searches took place in the private homes of the users in order to ensure as realistic searching as possible. Ingwersen (1996) associates a given search behaviour to each of the three types of information needs, which are analytically deduced, but not yet empirically tested. Thus the objective of the study is to investigate whether empirical data does, or does not, conform to the predictions derived from the three types of information needs. The main conclusion is that the analytically deduced information search behaviour characteristics by Ingwersen are positively corroborated for this group of test participants who search the Internet as part of ELIS. 相似文献
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Personalized search is aimed at tailoring the search outcome to users; to this aim user profiles play an important role: the more faithfully a user profile represents the user interests and preferences, the higher is the probability to improve the search process. 相似文献