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The questions asked at the traditional reference desk are decreasing while questions asked at the virtual reference desk are on the rise. Over a one-month period, the types of reference questions asked at an academic health sciences library were coded. This paper examines and compares the types of questions asked at the current day reference desk versus the virtual reference desk. This paper also reviews past literature examining the types of questions asked via virtual reference and the traditional reference. 相似文献

12.

Scheduling Technical Services Staff at the Reference Desk

《The Reference Librarian》2013,54(59):139-146

Summary

New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described. 相似文献

13.

The Reference Desk,Points-of-Sale,and the Building of Loyalty: Applications of Customer Relationship Management Techniques to Library Marketing

Glenn Masuchika 《The Reference Librarian》2013,54(4):320-331

This article argues that the reference desk is a primary interaction point for direct marketing of the library and remains, despite all the other marketing methods (e.g., posters, speaker's events, email announcements, brochures, RSS feeds), an extremely potent agent to act as a physical point of sale for the library, so necessary in producing a loyal community of returning scholars. This method of marketing the library by the reference desk librarian has much to do with face-to-face interactions. Summaries adopted from Customer Relationship Management literature are discussed as marketing guidelines for the reference desk librarian. 相似文献

14.

Using Google Scholar at the Reference Desk

Karen Bronshteyn Kathryn Tvaruzka 《图书馆管理杂志》2013,53(1-2):115-124

ABSTRACT

Google Scholar has multiple uses as a reference tool of last resort, including citation completion, an alternative when catalogs are down, and interdisciplinary metasearching and database suggestion. During the reference desk transaction, users can be taught effective Google Scholar search techniques such as advanced search functionality and the nuances of results' groupings. In addition, reference desk interactions with Google Scholar give insight for instructional workshops. 相似文献

15.

Integrating the imposed query into the evaluation of reference service: A dichotomous analysis of user ratings

《Library & information science research》2002,24(3):251-263

A secondary analysis of a user survey administered in 13 public libraries examined user ratings of reference services by transaction type. Transaction type is defined dichotomously as self-generated (users transacting questions they have determined for themselves) or imposed (agent users in the library seeking information on behalf of someone else). Users with self-generated questions rated library services lower than did users with imposed questions. Both groups rated the library experience lower than their reference desk experience, and imposed queries were responsible for proportionately higher “first time” use of the reference desk. No significant difference existed between groups for ratings of finding useful information in the library, finding everything wanted in the library visit, frequency of library use, or levels of attained formal education. There were significant differences found for ratings of the reference librarian's service behaviors, user satisfaction with reference service, and frequency of reference desk use. 相似文献

16.

Desk Bound No More: Reference Services at a New Research University Library

Sara Davidson Susan Mikkelsen 《The Reference Librarian》2013,54(4):346-355

The authors discuss a newly established academic library at the University of California, Merced, as a model for reference service that foregoes a desk staffed with reference librarians. The library provides innovative, quality reference services for its users by using well-trained staff at a library services desk and employing new technologies for asynchronous communication and instruction. 相似文献

17.

论图书馆网络信息咨询模式 总被引：21，自引：0，他引：21

文庭孝《大学图书馆学报》2002,20(3)

提出了图书馆在网络环境下发展网络信息咨询的九种模式:传统参考咨询和网络信息咨询兼顾模式、网络合作信息咨询模式、网络信息专家咨询系统模式、电子邮件信息咨询模式、图书馆网络主页信息咨询模式、联机信息咨询模式、远程视频会议信息咨询模式、虚拟实在信息咨询模式、虚拟信息咨询台模式。相似文献

18.

The Fragile Allure of Reference

《The Reference Librarian》2013,54(33):23-34

In spite of sometimes difficult working conditions, reference services continue to have an allure, both for prospective and experienced librarians. This attraction is explained in terms of a number of factors, including the archetypal role of reference, the various roles public service librarians perform, the positive feedback they experience, the different work rhythm of a reference desk, and the "encounters with reality" the desk provides. Yet the allure is fragile, and the same factors that give the reference desk its attraction also threaten the pleasures it can provide. 相似文献

19.

What’s in a Word: Coming to Terms with Reference,Part Two

Anthony Verdesca 《The Reference Librarian》2013,54(3):216-222

The reference librarian aims to know the reference collection like the back of his or her hand. This knowledge of knowledge can be characterized as encyclopedic, in that it enables the reference librarian to comprehend the unity that exists within the branches of knowledge—the subject categories as outlined in the Library of Congress (LC) classification and represented in the reference collection. Comprehending this unity further enables the reference librarian to make those intelligent leaps, uncanny connections, and creative combinations between subject categories, whether closely or distantly related or even entirely unrelated. This metaknowledge and the fluency with the collection it supports define at its most fundamental level what reference is and what reference does. Despite its ease, speed, and convenience, the algorithm is no replacement for the mind of the reference librarian. Critical acceptance of this fact is in evidence when the simple, spontaneous one-on-one encounter at the reference desk rather than the preplanned, required session in information literacy is understood as the primary locus of learning in the library. Reference librarianship with its modest accoutrements—the reference desk, the reference interview, the reference collection—is still most suitable to provide the kind of guidance every thinking student needs to rightly read and engage the authoritative works that make up the main collection. 相似文献