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81.
Shared services have been embraced by the private, and increasingly, the public sectors. Yet implementation has often proved to be difficult and the factors which are critical to success are not yet well understood. In this paper existing research in the area of critical success factors (CSFs) is examined and it is suggested that that research actually covers two distinct phenomena. One approach is focused on identifying the factors required for a specific individual to achieve their outcomes. The second on determining the general success factors for implementing a project of a certain type. A reconciliation of the two approaches is proposed within a framework that distinguishes between three different types of CSF – outcome, implementation process and operating environment characteristic. A case study of a project to implement shared services in the Australian public sector is examined using the reconciled framework. The case shows that the reconciled approach by including, and differentiating between, outcome, process and operating environment characteristic factors provides a richer and more complete picture of requirements. Further benefits from the synthesis are also highlighted including that factors are a mix of universal and context specific, different perspectives on factors exist and not all environmental factors perceived to be critical have to necessarily be present. 相似文献
82.
对电子政务遇到的信息孤岛问题做了介绍,对电子政务的相关技术和电子政务系统结构进行了分析,提出了电子政务系统中分布式异构数据交换平台关键的组件——工作流管理中心的解决方案。 相似文献
83.
Factors influencing intention to use e-government services among citizens in Malaysia 总被引：1，自引：0，他引：1
Ooh Kim LeanAuthor Vitae Suhaiza ZailaniT. RamayahAuthor Vitae Yudi FernandoAuthor Vitae 《International Journal of Information Management》2009
This study is an exploratory study on the e-government in Malaysia. With the liberalization and globalization, Internet has been used as a medium of transaction in almost all aspects of human living. This study investigates the factors that influencing the intention to use e-government service among Malaysians. This study integrates constructs from the models of Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) which been moderated by culture factor and Trust model with five dimensions. The study was conducted by surveying a broad diversity of citizens in Malaysia community. A structured questionnaire was used to collect data from 195 respondents but only 150 of the respondents with complete answers participating in the study. The result of the analysis showed that trust, perceived usefulness, perceived relative advantage and perceived image, respectively, has a direct positive significant relationship towards intention to use e-government service and perceived complexity has a significant negative relationship towards intention to use e-government service. While perceived strength of online privacy and perceived strength of non-repudiation have a positive impact on a citizen's trust to use e-government service. However, the uncertainty avoidance (moderating factor) used in the study has no significant effect on the relationship between the innovation factors (complexity, relative advantage and image) and intention to use e-government service. Finally in comparing the explanatory power of the entire intention based model (TAM, DOI and Trust) with the studied model, it has been found that the DOI model has a better explanatory power. 相似文献
84.
Research linking corruption and e-government maturity has mainly focused on the impact of e-government on corruption, and a vast majority of studies among them indicate that e-government can effectively lower the level of corruption in a country. As opposed to this well-developed stream of research, we explore and contribute to another potential but under-developed stream of research: the impact of corruption on e-government maturity. Drawing on the institutional perspective to construe corruption, we argue that corruption in three basic national institutions (political, legal, and media) and two national stakeholder service systems (business and citizen systems) in a country can hinder its e-government maturity. Specifically, we propose a holistic framework that conceptualizes the negative influence of corruption in national institutions and national stakeholder service systems on e-government maturity by drawing on five key theoretical perspectives—agency theory, control theory, theory of X-inefficiency, rent-seeking theory, and trust in institutions—grounded in corruption and information systems project management literature. The proposed conceptual framework is expected to (1) guide future empirical research on “corruption–e-government” phenomenon by providing rich theoretical explanations; and (2) offer a comprehensive strategy for practitioners and policymakers dealing with e-government projects and initiatives. 相似文献
85.
Governments around the world are increasingly moving toward online service delivery in what is commonly called e-government. There are high hopes for e-government, particularly that the associated technologies provide the scope to make government services more responsive. This article reports on a 2006 study of one aspect of e-government responsiveness, namely, the basic capacity to answer a simple question posted by email. To this end, federal and state agencies in Australia, and central and local government agencies in New Zealand were emailed (n = 273). Data related to locating contact email addresses and subsequent responses was collected. The key finding was that the Australian agencies consistently did not perform as well as their New Zealand counterparts, bringing into question one component of their higher ranking in international e-government studies and also their potential to deliver on the Australian government policy that e-government means more responsive government. 相似文献
86.
E-government is increasingly being used to improve transparency in the government sector and to combat corruption. Using institutional theory as an analytical perspective, this study documents and evaluates the development of an anti-corruption system called OPEN (Online Procedures ENhancement for civil application) in the Seoul Metropolitan Government. Incorporating three distinctive (yet interrelated) dimensions of institutionalization (regulatory/coercive, cognitive/mimetic, and normative), and four anti-corruption strategies embedded in the system, this study investigates how an e-government system for anti-corruption in a local government has evolved and become a prototype of a national system to be used for the same purpose. The findings show that in implementing OPEN, a system for anti-corruption, the regulatory dimension was most effective, and (as in many IS implementations) strong leadership was crucial to its success. 相似文献
87.
MPA电子政务教学改革探索 总被引：1，自引：0，他引：1
通过三年来公共管理硕士电子政务教学实践的探索,我们认为．以问题为基础的学习是实现公共管理硕士培养目标的有效模式。以提高学习者适应信息社会需要的信息素质为教学目标,将课堂教学视为讨论和解决实际问题的机会,围绕学习者工作岗位信息通信技术应用面临的真实性问题展开教学设计,通过案例分析、分组研讨等方式对问题进行深入反思,实现以学习者为中心的协助式学习。 相似文献
88.
针对目前用户对电子政务个性化信息服务的迫切需求,为了更好地服务用户,本文将数据挖掘中的关联规则分析方法应用于电子政务个性化信息服务中,运用Apriori算法对用户日志文件进行分析,得出了用户访问页面之间的关联规则,为电子政务个性化信息推送提供有力的数据支持。 相似文献
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90.
论电子政务环境下的公务员素质建设 总被引：1，自引：0，他引：1
陈聪 《和田师范专科学校学报》2005,25(6):31-32
电子政务越来越受到各国政府的关注与重视。电子政务倡导一种服务、责任、民主、合作和智能的行政,对我国公共人力资源管理提出了新要求,促使公务员必须在理念、意识、能力、知识与技能等方面进行不懈的努力。 相似文献