移动图书馆服务质量的感知差异性分析     

郑德俊  王硕 《图书情报工作》2016,60(21):6-16

[目的/意义] 移动图书馆的快速发展引发了学者们对移动图书馆服务质量的广泛关注,从用户感知差异的角度去探讨服务质量有助于提升移动图书馆服务水平。[方法/过程] 使用自建的移动图书馆服务质量观测量表,采用方差分析、象限分析和聚类分析方法,从用户的性别、学科类型、使用经验和机构属性进行差异性分析。[结果/结论] 研究发现用户对服务质量的感知存在差异性,移动图书馆服务应重视以服务推广为核心的服务宣传,并以交互体验改进作为未来服务质量的改进重点。  相似文献   

移动图书馆服务平台的改进需求识别     

倪峰  李永明  郑德俊  沈军威 《图书情报工作》2016,60(21):17-23

[目的/意义] 移动图书馆服务平台的改进需求识别对于进一步完善移动图书馆服务,提高用户满意度有重要意义。[方法/过程] 依托扎根理论,利用Nvivo软件对移动图书馆用户开放性调查所获取的文本数据进行分析,通过编码表达其数量特征和内容特征。[结果/结论] 移动图书馆服务平台的改进需求涉及“功能改进需求”“技术改进需求”和“用户关怀改进需求”3个主范畴,其中“功能改进需求”参考点最多。从子范畴来看,“功能丰富性”“功能适用性”“用户体验提升”最为受到用户的关注。利用10个树状节点、36个自由节点构成移动图书馆服务平台改进需求的结构体系。  相似文献   

Comparing Digital Apples and Oranges: A Comparative Analysis of e-Books Across Multiple Platforms     

Esta Tovstiadi  Gabrielle Wiersma 《期刊图书馆员》2016,70(1-4):175-183

This session reported the findings of a comparative analysis of how e-books are represented across multiple platforms. In this session, the presenters shared the results of a study that examined how a sample of academic e-books are represented across different platforms. Topics of analysis included: the inclusion of various metadata, the visual presentation of e-book content, and variations in search results. This presentation also focused on the similarities and differences between e-book representation and what impact these various representations might have on users of academic e-books.  相似文献   

Managing Discovery and Linking Services     

Leanna Jantzi  Jennifer Richard  Sandra Wong 《期刊图书馆员》2016,70(1-4):184-197

There is a growing trend toward a consolidation of services for electronic resources management, A–Z journal listings, full text link resolving, and discovery services under a single service provider. In many cases, the adoption of a discovery service from a provider that is not the same as the libraries’ existing link resolver service means managing multiple knowledgebases. In this session, three librarians gave an overview of their experiences and strategies for maintaining separate link resolving and discovery services in lieu of adopting a full suite of services from a single service provider. Each speaker presented a case study on the advantages and challenges of managing their chosen discovery service: EBSCO Discovery Service, Ex Libris’ Primo and ProQuest’s Summon, in conjunction with the CUFTS/GODOT open source knowledgebase and link resolver service.  相似文献   

Reimaging Public Libraries as Learning Communities: What Library Stories Can Tell Us     

Deborah Eicher-Catt  Mina Edmondson 《Public Library Quarterly》2016,35(3):203-221

This article describes a study conducted in York County, Pennsylvania, on its countywide library system framed within the context of the statewide “Reimaging Libraries” Get Storied initiative, developed and marketed by organizational story consultant, Michael Margolis. Understood as an essential aspect of culture re-imaging and change, narratives were collected from library personnel by undergraduate students at Pennsylvania State University-York as part of a service-learning initiative (directed by the first author). Working closely with the library district consultant (second author), we assess the success of the initiative and make some recommendations for culture reimaging through the practice of storytelling.  相似文献   

Public Library Services for Veterans: Selected Brief Case Studies     

Loriene Roy  Maria Barker  Lanita L. Hidalgo  Frances A. Rickard 《Public Library Quarterly》2016,35(3):222-242

Public libraries across the country design and deliver programs for military veterans and their families, often collaborating with other organizations and agencies. The examples were assembled from both general and specialized interviews with librarians, and literature and Internet searches, with summaries of programs assembled and written by multiple researchers. The specific limitations on the listing in this article are clearly outlined in the first section. Overall, however, the article provides a good introductory overview of what’s going on in veteran’s programs and services in America’s public libraries in over seventy libraries in forty states. We hope this list of what public libraries have organized or are doing will supply other public librarians with ideas on how to provide new services or enhance their existing ones.  相似文献   

A Safe,Helpful, and Ubiquitous Place That Requires Further Study     

Bradley Wade Bishop 《Public Library Quarterly》2016,35(4):318-324

In this article, Bradley Wade Bishop sets forth the unspoken premise that public libraries that offer desired services to their constituents are going to succeed. This article has many specific examples of emergency and continuing services that small public libraries provide. It also suggests the need for extensive research on successful libraries which illustrate all sorts of rules about how to meet the future successfully.  相似文献   

人格特征和互联网使用     

柳铭心  雷雳 《首都师范大学学报(社会科学版)》2006,(3):111-115

互联网具有传统多媒体的特性,又具有强大的交互性,而这种交互性因它的匿名性、隐形性等特点又不同于现实中的面对面的人际交往和生活方式。正是这种不同,使具有不同人格倾向的使用者在选择自己需要的互联网服务的同时,其人格也受到了互联网的影响。文章介绍了“人格与互联网”研究中两个方面的研究进展:其一,人格倾向对选择互联网服务的作用;其二,互联网对个体人格倾向的影响。并指出了当前研究中存在的问题和未来研究可以拓展的方向。  相似文献   

信息咨询服务的创新发展与用户需求特点分析     

文正芳 《宜宾学院学报》2004,7(1):106-108

文章对当代图书馆信息咨询服务工作随着网络时代的到来呈现出的创新变化和用户需求的特点进行了分析 ,提出当代图书馆信息咨询服务的发展方向和策略  相似文献   

台湾地区数字出版产业内容与服务创新研究     

陈维超 《出版科学》2016,(6):102-106

经过技术驱动、渠道与平台驱动的发展阶段,基于优质内容资源的创新服务在数字出版产业中的重要性日益凸显。信息技术、网络技术、数字技术为代表的技术革命背景下,台湾数字出版内容从“生产—分发—消费—反馈”等环节全面发生转变：交互式的内容呈现形态、内容产品的多介质延伸、基于社会化媒体的内容生成与传播机制,以及优质内容资源的服务盈利模式。  相似文献