第三方物流企业客户满意度管理的应用     

龚红 《三明学院学报》2011,28(5):95-100

良好的客户关系管理对于企业的生存和发展有着重要的意义,而通过客户满意度管理可以有效提升客户关系管理水平,加速企业内外部资源整合,实现顾客价值和企业价值。因此,客户满意度管理更加受到人们的重视。尤其在市场竞争激烈的今天,越来越多的企业认识到建立和实施客户满意度评价管理机制的必要性,处于服务行业的第三方物流企业同样也不例外。从ISO9001质量管理体系要求的角度来看,第三方物流企业导入并应用客户满意度来加强客户关系管理显得更为迫切。  相似文献   

“翻转课堂”的学习满意度--高校课程教学行动研究   总被引：2，自引：0，他引：2  

于文浩 《开放教育研究》2015,(3)

本研究在高校课程教学中进行了翻转课堂的行动研究,研究分三个阶段,即需求分析与计划阶段、行动实施与调整阶段、评价与反思阶段。研究通过前期的需求分析,结合翻转课堂的特征对课程计划进行设计和实施。在描述了“组织行为学”课程的背景和过程后,本研究以双因素理论为框架,对此次翻转课堂的满意因素和不满意因素进行调研,从而为课程的持续改进和优化提供指导。研究采用开放式问卷,共收集了109个思想单元,并将其归纳为18类满意因素和13类不满意因素,然后对这些因素进行内容分析和深度解释。翻转课堂需要教师对个性化辅导投入更多的时间和精力,并关注学生的自我价值感。  相似文献   

International student satisfaction with,and behavioural intentions towards,universities in Victoria     

Siti Falindah Padlee  Vaughan Reimers 《Journal of Marketing for HIGHER EDUCATION》2015,25(1):70-84

International students make a vital contribution to the Australian economy. Due to their importance, a number of studies have been undertaken to examine the living experiences, attitudes and behaviours of international students in Australia. However, very few studies have examined international students' overall satisfaction with their university experience. The primary objective of this paper is to measure the influence of six individual university service factors on international students' satisfaction, and its subsequent impact on behavioural intentions. The results from the structural equation modelling analysis revealed that overall student satisfaction is influenced by the level of satisfaction with academic services, courses offered, access and augmented services. In contrast, administrative services and physical evidence were found to have a non-significant impact on overall satisfaction. Analysis also revealed a strong relationship between overall satisfaction and behavioural intentions.  相似文献   

Familial and Institutional Factors: Job Satisfaction for Female Counselor Educators     

Carrie Alexander‐Albritton  Nicole R. Hill 《Counselor Education & Supervision》2015,54(2):109-121

Job satisfaction based on familial and institutional factors was explored for 157 female counselor educators. Results indicate that female associate professors had lower levels of intrinsic rewards domain after controlling for institutional type. Parental responsibility and partnership status were equivocal, with significant interaction effects after controlling for Carnegie Classification.  相似文献   

How MOOC instructors view the pedagogy and purposes of massive open online courses     

Suzannah Evans  Jessica Gall Myrick 《Distance Education》2015,36(3):295-311

Massive open online courses (MOOCs) have proliferated in recent years despite disagreement about the role of MOOCs in higher education and whether student outcomes are satisfactory. Taking a mixed-methods approach, the current study surveys professors who have taught MOOCs (n = 162) in order to better understand how MOOCs are perceived by instructors. Professors’ backgrounds and beliefs about the role of MOOCs in higher education and their perceptions of the experiences of students are discussed. In addition, professors’ satisfaction in teaching MOOCs is reported. The study finds that most MOOC professors are experienced faculty members with relatively little prior experience teaching online, and that they are divided about the purpose of MOOCs in the institutional landscape of higher education.  相似文献   

Revisiting Zhang’s scale of transactional distance: refinement and validation using structural equation modeling     

Ravi C. Paul  William Swart  Aixiu Monica Zhang  Kenneth R. MacLeod 《Distance Education》2015,36(3):364-382

Transactional distance has been defined as barriers to students’ engagement with learning in the online environment. This research updates Zhang’s (2003) scale of transactional distance, which quantified the extent of the barriers, in light of the massive changes in today’s web-based learning environment. The resulting revised scale of transactional distance (RSTD) is a parsimonious version with 12 elements (compared to 31 original) that measure the transactional distance between student and teacher, student and student, and student and content. The RSTD has excellent factorial validity and reliability, yields better fit statistics, and is easier and less time-consuming to apply. The transactional distance values are unique predictors of student satisfaction, which is correlated to learning and persistence (a major concern with massive open online courses). This information can form the basis for a systematic approach to improving the design of today’s contemporary open, flexible, distance education courses and thus serve as a valuable tool for researchers and educators alike.  相似文献   

Effectiveness of a satellite educational television program for Ethiopian secondary education     

Sung-Wan Kim 《Distance Education》2015,36(3):419-436

This study examined the actual practice and effectiveness of a satellite educational TV program in Ethiopian secondary schools. Participants in the survey were 228 students and 63 teachers from secondary schools. The results of the data analysis indicate that Ethiopian students and teachers scored highly in the evaluation areas. Levels of students’ general satisfaction with the satellite educational TV program were not equal for the variables of location and gender. It was also found that for students, learning demand, learning content, and class management were factors affecting their satisfaction with the satellite educational TV programs. For teachers, learning content and class management were the factors. The statistical mean difference in the satisfaction with the satellite educational TV program was between students and teachers. These findings suggest that the satellite educational TV program has the possibility of improving the quality of education in Ethiopian secondary schools.  相似文献   

区域劳动者技能错配水平及影响效应研究     

张叶  刘云波  涂晓君 《当代职业教育》2022,(1):57-64

在产业结构优化升级和技术革新的挑战下,劳动者的技能和工作是否匹配具有重要的经济意义.通过2,476份北京市信息技术和养老护理等行业员工的调查问卷分析发现,超过三成的北京市劳动者技能不能满足当下工作所需;有12％的劳动者存在技能的落伍问题.利用序次和多分类逻辑斯特模型回归发现,相比于技能匹配的个体,技能不足对劳动者的工资收入、工作满意度和职业流动(跳槽)均产生了显著的负向影响;过度技能对劳动者的工作满意度和职业流动(跳槽)呈现明显的负向影响,且该影响效应高于技能不足的影响.对此,从关注劳动者技能"折旧"问题、倡导树立终身学习的观念等方面提出建议.  相似文献   

School counselor educators: A grounded theory of career interest and satisfaction     

David Moran  Dana L. Brookover  Emily Goodman-Scott 《Counselor Education & Supervision》2023,62(1):21-39

Annually, there are school counseling specific counselor educator positions that remain unfilled. There is a need for more counselor educators with school counseling backgrounds. This grounded theory provides a model of the process by which school counselor educators decide to enter academia and what keeps them in their positions, based on focus groups with 32 participants. Results showed the reasons for leaving school counseling, what factors promote entry into school counselor education, and what keeps school counselor educators in that role. Implications for counselor education are provided.  相似文献   

Counselor educator workload and burnout in the era of COVID-19     

Amanda C. DeDiego  Andrea M. McGrath  Rakesh K. Maurya  Arden A. Szepe 《Counselor Education & Supervision》2023,62(4):368-383

The COVID-19 pandemic brought disruption to teaching and other aspects of workload in higher education. The current study sampled 126 counselor educators about workload, compassion satisfaction, burnout, and job satisfaction. Results indicated that faculty workload and administrative responsibilities increased for counselor educators during the pandemic without adequate compensation or support.  相似文献