Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods     

《International Journal of Information Management》2019

Cross-Company Churn Prediction (CCCP) is a domain of research where one company (target) is lacking enough data and can use data from another company (source) to predict customer churn successfully. To support CCCP, the cross-company data is usually transformed to a set of similar normal distribution of target company data prior to building a CCCP model. However, it is still unclear which data transformation method is most effective in CCCP. Also, the impact of data transformation methods on CCCP model performance using different classifiers have not been comprehensively explored in the telecommunication sector. In this study, we devised a model for CCCP using data transformation methods (i.e., log, z-score, rank and box-cox) and presented not only an extensive comparison to validate the impact of these transformation methods in CCCP, but also evaluated the performance of underlying baseline classifiers (i.e., Naive Bayes (NB), K-Nearest Neighbour (KNN), Gradient Boosted Tree (GBT), Single Rule Induction (SRI) and Deep learner Neural net (DP)) for customer churn prediction in telecommunication sector using the above mentioned data transformation methods. We performed experiments on publicly available datasets related to the telecommunication sector. The results demonstrated that most of the data transformation methods (e.g., log, rank, and box-cox) improve the performance of CCCP significantly. However, the Z-Score data transformation method could not achieve better results as compared to the rest of the data transformation methods in this study. Moreover, it is also investigated that the CCCP model based on NB outperform on transformed data and DP, KNN and GBT performed on the average, while SRI classifier did not show significant results in term of the commonly used evaluation measures (i.e., probability of detection, probability of false alarm, area under the curve and g-mean).  相似文献   

关于学校体育运动事故防止对策的研究--以日本的事故实际状态为线索   总被引：5，自引：0，他引：5  

孙金蓉 《湖北体育科技》2003,22(3):318-319

随着科学技术的不断进步，人们的生活水平得到了显提高。业余时间的增加，使得人们对体育运动、活动的热情不断高涨，与此同时，体育运动事故也不断增加。有鉴于此，章以日本的学校体育运动事故实际状况为线索，从防止事故发生和安全管理的观点出发，把握、分析事故发生的主要原因，并提出建议。  相似文献   

高校体育教学改革研究   总被引：7，自引：1，他引：6  

陈桂平 《安徽体育科技》2003,24(3):82-83,101

根据教育部下发的《全国普通高等学校体育课程教学指导纲要》，从当前国内外体育教学现状、未来高校体育教学发展趋势以及体育教学改革中的矛盾等方面进行了分析研究。  相似文献   

家族尚武传统对毛泽东的影响     

彭杰 《浙江体育科学》2003,25(4):22-23

运用献资料法和解释学的方法，通过家族尚武传统对毛泽东个性、思想观念形成与发展的分析和研究，得出尚武是毛泽东个人性格中一个根本的特征并在每个转折关头都能看到的结论。  相似文献   

原版外文期刊下架的几个原则   总被引：1，自引：1，他引：0  

姜小梅 《大学图书情报学刊》2003,21(2):72-73

探讨了原版外期刊下架过程中应掌握的几个原则：按分类顺序或按架面拥挤程度合理地选择下架方式；分清正题名、分辑名副题名等，正确勾画刊名；根据正刊、副刊、增刊、特刊、别册的特点，正确区别正刊与附件；按年、卷、期顺序确定合适的下架合订本厚度。  相似文献   

论登记备案制度对房屋租赁合同效力的影响     

江汝南  徐步明 《安徽职业技术学院学报》2003,2(1):48-50

本文论述了我国关于房屋租赁合同中的登记备案制度的内涵及实质 ,并阐述了该制度对房屋租赁合同效力的影响。  相似文献   

我国城市化进程与家庭体育发展的探讨   总被引：11，自引：0，他引：11  

张燕中  王静 《首都体育学院学报》2003,15(3):7-9

在对城市家庭体育的内涵和内容与作用阐述的基础上，提出我国家庭体育发展的思路：加强城市家庭体育宣传；加大社区体育和家庭体育投资；加强学区体育建设；构建城市家庭体育服务中心。  相似文献   

人性假设与人力资源管理   总被引：3，自引：0，他引：3  

石修俊  何富英 《玉溪师范学院学报》2003,19(4):8-11

人力资源管理的基础是人性假设 ,人性假设对人力资源管理具有导向作用。对人的认识不同 ,也就是人性假设不同 ,会有不同的选人用人政策 ,会有不同的人力资源管理方式。  相似文献   

防火墙软件实现原理--利用Winsock2 SPI截获网络封报     

顾成喜 《苏州市职业大学学报》2003,14(1):38-42

本文详细讨论了在Windows界面下通过Winsock2 SPI实现软件防火墙的技术原理和方法，并给出一段示意代码。  相似文献