Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods     

《International Journal of Information Management》2019

Cross-Company Churn Prediction (CCCP) is a domain of research where one company (target) is lacking enough data and can use data from another company (source) to predict customer churn successfully. To support CCCP, the cross-company data is usually transformed to a set of similar normal distribution of target company data prior to building a CCCP model. However, it is still unclear which data transformation method is most effective in CCCP. Also, the impact of data transformation methods on CCCP model performance using different classifiers have not been comprehensively explored in the telecommunication sector. In this study, we devised a model for CCCP using data transformation methods (i.e., log, z-score, rank and box-cox) and presented not only an extensive comparison to validate the impact of these transformation methods in CCCP, but also evaluated the performance of underlying baseline classifiers (i.e., Naive Bayes (NB), K-Nearest Neighbour (KNN), Gradient Boosted Tree (GBT), Single Rule Induction (SRI) and Deep learner Neural net (DP)) for customer churn prediction in telecommunication sector using the above mentioned data transformation methods. We performed experiments on publicly available datasets related to the telecommunication sector. The results demonstrated that most of the data transformation methods (e.g., log, rank, and box-cox) improve the performance of CCCP significantly. However, the Z-Score data transformation method could not achieve better results as compared to the rest of the data transformation methods in this study. Moreover, it is also investigated that the CCCP model based on NB outperform on transformed data and DP, KNN and GBT performed on the average, while SRI classifier did not show significant results in term of the commonly used evaluation measures (i.e., probability of detection, probability of false alarm, area under the curve and g-mean).  相似文献   

赛艇技术诊断人机智能决策支持系统的研制与开发   总被引：2，自引：0，他引：2  

胡一平  孙传宁 《山东体育科技》2003,25(2):20-22

针对目前赛艇技术诊断专家系统(RTDS)中存在的过分强调计算机的智能和人机功能的不协调问题，指出专家的一部分智能(指与专家经验有关的能力)与认识主体是不可分的，计算机是不能够代替专家的。认为只有人机合理分工，相互协调，才能从根本上提高决策支持系统的智能。研制人机智能决策支持系统的目的，就是为我国赛艇项目的技术训练提供一种切实可行的诊断方法。  相似文献   

论大众竞技运动与精英竞技运动的协调发展   总被引：4，自引：0，他引：4  

陈勇军  邹国忠  王正伦  王爱丰 《南京体育学院学报(社会科学版)》2003,17(3):23-27

体育与竞技运动是两个不同的概念 ,两者都有普及与提高的问题 ,精英竞技运动的发展不是建立在大众体育和学校体育的基础之上的 ,其发展的基础是竞技运动在全社会的普及。传统的认识存在许多缺陷 ,导致在实践中产生很多偏差。讨论了大众竞技运动与精英竞技运动的异同 ,分析了西方国家管理与发展竞技运动的模式、中国发展竞技运动成功的经验及存在的问题 ,说明了应如何理解所谓大众竞技运动与精英竞技运动协调发展的问题 ,最后从 5个方面探讨了大众竞技运动与精英竞技运动协调发展的基本对策。  相似文献   

校园网管理信息系统中ASP技术应用     

朱强 《浙江传媒学院学报》2003,10(4):70-72

校园网络系统在学校的教学和管理工作中发挥着越来越重要的作用,本文从当前Internet/Intranet及MIS系统的发展出发,在比较当前流行的数据存取及信息处理技术基础上,阐述TASP的作用与优点及其在校园网信息处理中的应用。  相似文献   

正交变换在积分中的应用     

游家桦 《贵阳金筑大学学报》2003,(3)

利用正交变换,在重积分、曲面积分中处理积分的变数替换。  相似文献   

竞争情报与知识管理关系浅析   总被引：20，自引：5，他引：15  

秦铁辉  舒文芳  晏创业 《图书情报工作》2003,47(11):28-31

在分析竞争情报、知识管理的共性和相异性的基础上,论述两者之间的交叉、互融关系,并提出建立一种两者之间的良性互动机制提升企业的竞争力。  相似文献   

浅析师生互动式营销案例教学法   总被引：1，自引：0，他引：1  

钱国林 《苏州市职业大学学报》2006,17(4):135-137

现代经济社会所要求的人才培养的目标是具有创新思维、创新能力的新一代创造型人才,而以学生为中心的教学模式无疑是达到这一目标的有效途径。本文通过对各类企业典型案例的深入分析,使学生既能牢固地掌握所学的基础理论知识,又能针对具体企业、具体问题作出自己的判断,提出具有个性化的分析诊断以及营销管理对策,这对于培养具有创新观念的新型人才意义深远。  相似文献   

知识经济背景下科技期刊的变革与编辑的转型   总被引：36，自引：7，他引：29  

钟天明 《编辑学报》2001,13(2):91-93

论述知识经济时代科技期刊及其生存空间的变革，为适应这种变革，科技期刊编辑应尽快转型，包括思想观念的转型，知识结构的转型，编辑职能和工作方式的转型，以及编辑社会角色的转型。  相似文献   

多元智能理论与英语泛读教学     

赵丽萍 《六盘水师范高等专科学校学报》2004,16(5):52-54

基于多元智能的理论对合班学生进行分组,以组为单位布置课外阅读任务,并利用一节课时间完成检查,展示工作,充分发挥学生的智能优势。  相似文献