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1.
Modern local governments must learn in order to deal effectively with the growing pressures of a rapidly changing environment. Crowdsourcing has entered the stage of popularization and wide adoption as a part of local government. Based on organizational learning perspective, this study develops a multi-level model of learning from crowdsourcing and a joint relationship between crowdsourcing and organizational learning in local governments. This paper adopts a multi-method research approach: (1) the model was tested with partial least squares structural equation modelling (PLS-SEM) using a survey of 205 local governments units in Poland; (2) in-depth semi-structured interviews conducted with 18 top managers from 18 local governments units in Poland. The empirical results show that: (1) crowdsourcing has significantly positive affects on individual, group, organizational levels of learning, feed-forward, and feed-back flows; (2) type of crowdsourcing, such wisdom crowd, crowd creation, and crowd voting are linked with organizational learning. Moreover, one type of crowdsourcing, such crowdfunding is not related with organizational learning of local governments. These findings contribute to both academic research and practical implications, advancing our understandings of relationship between crowdsourcing and organizational learning in local governments.  相似文献   

2.
Public value creation is traditionally considered as the citizens' collective expectations with respect to government and public services. Recent e-government literature indicates that what exactly constitutes public value in digital government is still debated. Whereas previous research acknowledges aspects such as co-production and the orchestration role of government in the context of public value creation, there is only a limited understanding of how public value is created by the interactions between government and business actors, and the role digital technologies play in that process. Furthermore, so far, research into public value creation processes is limited to specific services that aim to meet a specific goal; for a more complete view, an integrative perspective is required to address the multiplicity of goals. Societal challenges including climate change, sustainability, and the transition towards circularity will require governments to play a crucial role. Businesses are also transforming their vision by adding societal goals to their economic objectives and contributing to these societal challenges. This necessitates even more the need to explicitly consider the role of business in public value creation processes. In this paper we argue that there is a need to understand public value creation as an interactive process, involving both government and business actors. In this process, voluntary information sharing enabled by digital infrastructures has the potential to contribute to the value creation processes, but the increased complexity of digital technologies obscures the effects they can have on value creation. Therefore, we develop a framework that allows to reason about public value creation as an interactive process, involving government and businesses, facilitated by voluntary information sharing. The framework also allows to reason about how the technological design choices of the underlying digital infrastructure influence this value creation process. For the framework development, we use an in-depth case study from the domain of international trade. We analyze the interactions between customs authorities and supply chain actors for jointly creating public value related to revenue collection, as well as safety and security of goods entering the European Union, using business data made available via a global blockchain-enabled infrastructure. In future research, the framework that we developed can be used to analyze more complex cases with additional public value aspects, such as sustainability and circularity.  相似文献   

3.
The creation of a comprehensive digital asset management strategy for a museum can seem like a daunting or even impossible task, but it need not be. This paper will show how the creation of a comprehensive digital asset management strategy document, outlining the administrative principles, policies, technical specifications, and operating guidelines for digital initiatives, can be accomplished in discrete, manageable tasks. Once created, such a document can form the backbone of an institution's digital activities and provide the basis for an RFP for a digital asset management system. This paper proposes a model framework for institutional digital asset management plans, including standards, tasks, and decisions. Each of the elements in the framework is discussed in both general, best‐practice terms and also specifically, presenting case studies and lessons learned from Corning Museum of Glass.  相似文献   

4.
The tattoo information experience reveals possibilities to explore how tattoo images are created as things, what actions lead to the creation of a tattoo image, who is considered a creator of a tattoo image, and how different personal, social and cultural contexts influence creation of information through the tattoo acquisition experience. Based on the findings from nine interviews, the process of tattoo information creation was conceptualized encompassing all stages of the tattoo experience: from the moment the first idea of getting a tattoo emerges to sharing of information about a tattoo. Participants' stories about their tattoo experiences were used to develop a framework of four key phases of tattoo information creation: conceptualizing, verbalizing, visualizing, and pluralizing. These phases occur between four anchors identified in the participants' stories: anticipation, identification, ideation, and creation. This framework can be used to assist future empirical and theoretical research on tattoo information experience.  相似文献   

5.
SECI框架下不同组织和层级间的知识转化研究   总被引:8,自引:0,他引:8  
秦铁辉  彭捷 《情报学报》2006,25(6):695-699
野中郁次郎的经典知识转化模型SECI建立在显性知识和隐性知识分类的基础上,它讨论了一个组织通过显性知识和隐性知识之间的转化实现组织知识创新的过程。本文将外部知识与内部知识、个体知识与组织知识两种新的知识分类方法引入SECI模型,在SECI框架下探讨了外部知识与内部知识及个体知识与组织知识间的知识转化。  相似文献   

6.
陆阳 《档案学研究》2019,33(3):24-31
组织文件在传统认知中被视为组织事务的客观记录,而近年来的研究却表明其形成涉及诸多社会因素,其本质是社会建构的产物。本文提出一个宏观与微观相结合的解释框架,对具有社会建构性本质的组织文件形成机制进行综合解释,宏观解释层次基于组织合法性视角,微观解释层次基于组织成员的社会化文件形成行为。宏观层次的解释路径包括组织文件是组织合法性的承载物、象征物与建构性资源。微观层次的解释路径则指出组织成员的社会化行为包含两个层次:一个层次是组织成员通过惩罚、模仿和规范学习机制对于社会化文件形成行为的习得过程;另一个层次是组织成员在文件形成过程中采取的迎合、回避、选择等具体策略。  相似文献   

7.
环境不确定因素给CDRS造成了巨大压力。论文从动态能力的概念和CDRS组织动态能力入手,构建了CDRS组织动态能力形成过程研究框架,详细地剖析该研究框架中诸要素之间的作用关系,即知识吸收、知识整合、知识创新与知识应用四个阶段,依次循环,呈现螺旋上升发展趋势,并对CDRS组织创新产生积极的影响作用,将为CDRS知识管理活动的实施与开展提供有益的理论建议和实践指导。该研究框架也将用来解释CDRS获得持续竞争优势途径的最优理论之一。最后,给出一个案例。  相似文献   

8.
Public value theory offers innovative ways to plan, design, and implement digital government initiatives. The theory has gained the attention of researchers due to its powerful proposition that shifts the focus of public sector management from internal efficiency to value creation processes that occur outside the organization. While public value creation has become the expectation that digital government initiatives have to fulfil, there is lack of theoretical clarity on what public value means and on how digital technologies can contribute to its creation. The special issue presents a collection of six papers that provide new insights on how digital technologies support public value creation. Building on their contributions, the editorial note conceptualizes the realm of public value creation by highlighting: (1) the integrated nature of public value creation supported by digital government implementations rather than enhancing the values provided by individual technologies or innovations, (2) how the outcome of public value creation is reflected in the combined consumption of the various services enabled by technologies and (3) how public value creation is enabled by organizational capabilities and configurations.  相似文献   

9.
This study investigates the relationship between communication overload and uses of diverse communication channels in terms of their level of synchronicity. Emphasis on the synchronicity of any given channel reveals how temporal elements (i.e., rate and processing time) play an important role in perceptions of communication load. Additionally, this study examines the association between communication overload, organizational identification and job satisfaction. Findings reveal: (a) both high and low synchronous channels are associated with increased reports of communication overload; (b) a mediating effect of organizational identification on the relationship between communication overload and job satisfaction; and (c) a moderating effect of communication overload on the relationship between low synchronous channels and organizational identification.  相似文献   

10.
Changes in information technology, in institutional or societal imperatives, and in user expectations are forcing library administrators to re-examine not only the library's basic services but also the organizational structures which have been created over time to support those services. Organizational change-particularly structural change-is prescribed. The traditional separation of the two major divisions of libraries, technical services and public services, has often been the focus for discussions of library organizational change. Are libraries modifying their organizational structures? Are models evolving which may be adapted by other libraries? The author reports the results of a recent survey of organizational change in university libraries and describes the changes which are taking place. While the long-standing structures are still largely in place, new alignments of functions and non-traditional work unit groupings are becoming more commonplace. No matter how a given research library defines its future, collaboration, flexibility, and fluidity will be the key attributes that characterize its operations and services. (Woodsworth et al., 1989, p.138). Current library administrations should move quickly to flatten hierarchical structures. (Heim, 1989, p.199). Typically identified as the most desirable future is a scenario that includes a flexible organizations facilitating staff growth and increased contribution to the university missions. (Webster, 1989, p.201).  相似文献   

11.
国内外知识创新和组织学习研究综述   总被引:4,自引:0,他引:4  
对国内外知识创新与组织学习方面研究的重点问题作分析、总结和评价,探讨以“个体隐性知识显性化”为核心和以“知识资本”为核心的知识创新的特点,评述两者之间的差异。对组织学习的概念、过程与形式的理论进展进行评价。最后分析组织学习和知识创新之间的紧密关系。  相似文献   

12.
Social media have become a common organizational resource of governments and public administrations in different contexts. Previous authors have stated that social media institutionalization encompasses a process including stages from experimentation to complete command of the innovation. However, an understanding of barriers to social media institutionalization in public administration needs to be developed. In this article we focus on exploring what factors operate as barriers of the social media institutionalization process. Methodologically, we use a mixed-methods strategy combining different sources of data for triangulation purposes, including a survey on social media conducted to Spanish largest local governments. Based on this data, and following the literature on social media institutionalization, we construct a Social Media Institutionalization Index (SMI). Our SMI is founded on a set of variables measuring to what extent social media have been embedded in public sector organizations. Also, we conducted a case study in a city council based on semi-structured interviews. Our results suggest that social media institutionalization has not been fully developed in our sample of local governments. In addition, different variables (including security, lack of resources for maintenance, control and evaluation, organizational culture, or absence of governance framework) are perceived by public managers as institutionalization barriers, whereas the governance scheme of social media seems to be the critical variable. At the same time, we emphasize that some inhibitors might be overvalued by public employees. This article encourages future avenues of comparative research and practical recommendations to public managers leading social media in the public sector.  相似文献   

13.
This paper examines the impact of Customer Relationship Management (CRM) technology on organizational change in local governments in the United States. The bureaucratic and e-Government paradigms are examined with regards to this technology impacting organizational change. Survey evidence on the adoption of CRM is examined from the perceptions of Chief Administrative Officers (CAOs) in cities and counties that have adopted this technology. Survey results indicate that both the e-Government and bureaucratic paradigms impacted organizational change from CRM adoption. Factor analysis shows that management change, efficiency change, and leadership and organizational change are the three most common factors in the models. Regression results indicate that local governments that score high on these factors are more likely to take an enterprise approach in the adoption of CRM for their local government. The results of this study imply that organizational change is not just influenced by the more recent e-Government paradigm, but traditional attributes of the bureaucratic model are present as well.  相似文献   

14.
This study investigates how organizational members communicatively enact identification and more specifically how tensions in identification are expressed through members’ talk and behaviors. Using a case-study approach, we explored the experiences of members in an organization in turmoil. Semi-structured interviews, questionnaires given at two times, and observations of organizational events were used to understand the identification tensions these individuals negotiated and ways that identification, disidentification, and ambivalent identification were enacted. The study provides empirical evidence of changing identifications and articulates their communicative manifestations. The findings not only support the notion that identification is a complex and dynamic process but also contribute to the identification literature by illustrating specific ways that various forms of identification tensions are enacted and communicated in response to organizational change.  相似文献   

15.
This article analyzes resource authors' use of a metadata creation application at the National Institute for Environmental Health Sciences (NIEHS). Users' behavior was observed as they created metadata, and feedback about the application was solicited. Data analysis focused on usability—specifically task structure, duration, user perceptions, and researcher observations. Developing a conceptual understanding of metadata and its use in retrieval was challenging for users. The study identifies particular interface elements (e.g., input fields) as well as element semantics and syntax that impact application usability and metadata creation. Implications for information architecture and interface design include the need to incorporate metadata creation into user-centered design processes and develop advanced applications that reduce the burden on authors.  相似文献   

16.
Public sector organizations at all levels of government increasingly rely on Big Data Algorithmic Systems (BDAS) to support decision-making along the entire policy cycle. But while our knowledge on the use of big data continues to grow for government agencies implementing and delivering public services, empirical research on applications for anticipatory policy design is still in its infancy. Based on the concept of policy analytical capacity (PAC), this case study examines the application of BDAS for early crisis detection within the German Federal Government—that is, the German Federal Foreign Office (FFO) and the Federal Ministry of Defence (FMoD). It uses the nested model of PAC to reflect on systemic, organizational, and individual capacity-building from a neoinstitutional perspective and allow for the consideration of embedded institutional contexts. Results from semi-structured interviews indicate that governments seeking to exploit BDAS in policymaking depend on their institutional environment (e.g., through research and data governance infrastructure). However, specific capacity-building strategies may differ according to the departments' institutional framework, with the FMoD relying heavily on subordinate agencies and the FFO creating network-like structures with external researchers. Government capacity-building at the individual and organizational level is similarly affected by long-established institutional structures, roles, and practices within the organization and beyond, making it important to analyze these three levels simultaneously instead of separately.  相似文献   

17.
The Internet of Things (IoT) has gained significant importance in science and management and holds great value creation potential for public services. A pressing issue in this regard is how governments and public organizations can adapt their traditional structures and processes to the innovative field of the IoT to create public value. Previous research fails to provide a holistic explanation to this research question. Its technological background and predominant consideration in technology-based research areas has led to a one-sided understanding of the IoT concept that neglects its value-adding aspects. To fill in this research gap, this study presents an integrative public IoT framework for smart government, consolidating insights from IoT literature and related fields of research, complementing the so far predominant technology perspective of IoT with important business-related or value-adding aspects. In doing so, it enhances our understanding of public management-specific key dimensions and aspects of the IoT, serving as a holistic guidance for future research as well as practical implementation and application.  相似文献   

18.
Creating public value is a key goal of public administrations, both in their daily business and in the growing field of smart government and smart cities, which focuses on IT-enabled innovations in the public sphere. However, many public administrations still struggle with such innovations due to complex technologies, high investments, and the numerous stakeholders involved. To address this issue, some local governments in continental Europe have turned to collaborative innovation approaches, partnering with (semi-)public utility companies in the hope that their additional innovation assets will boost innovativeness. Nevertheless, it remains unclear how exactly such collaborations should be governed to ensure that the focus remains on creating public value, as utility companies may have their own agendas. To explore this question, we conducted a comparative case study in the context of smart city initiatives with four cases in Swiss local governments. Drawing on agency and stewardship theory, we then propose a model of public-value-focused collaborative innovation, enabling us to explore various collaboration characteristics and their effects on public value creation. Our findings suggest that both agency- and stewardship-based collaborations increase innovativeness. However, while agency collaborations tend to produce smart city innovations that mainly serve the utility companies' business interests, stewardship relationships lead to innovations that are focused more on public value creation. As such, our study extends the literature on the effects of collaborative innovation on public value, and it provides practical recommendations on how such collaborative innovation should be designed.  相似文献   

19.
The adoption of information and communication technologies (ICTs) in public organizations promises to better connect managers with citizens, increase public participation in government decision making, improve the efficiency of service delivery, decrease uncertainty, and improve information dissemination. While each of these outcomes is important for both public managers and citizens, we know little about how organizational culture mediates the effectiveness of ICTs on producing these outcomes. This research, using data from two points in time, investigates the relationships between ICTs and managerial outcomes (e.g. improved decision making and public participation) and how they are mediated by organizational culture such as centralization and routineness. Technology variables include technology use and capacity. Models will control for other organizational and technological factors such as size, structure, task and department to investigate the mediating effects of organizational culture on ICT outcomes for local governments. The data come from two national surveys of 2500 local government managers in the United States in 2010 and 2012. The results are important for understanding how organizational mechanisms, in particular organization culture, mobilize ICTs in ways that affect managerial outcomes.  相似文献   

20.
组织知识创新战略的形成机制是组织知识创新管理制度的一项核心内容,其科学性与有效性目前尚处在不断的探索之中。本文从组织共享心智模型的角度,探寻了组织知识创新战略形成的内在价值取向与知识基础,以及不同组织共享心智模型背景下组织知识创新战略形成过程的“轨迹曲线”。最后就如何构建一种科学高效的组织知识创新战略形成机制提出了几点初步性的建议,谨供参考。  相似文献   

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