共查询到20条相似文献，搜索用时 234 毫秒
1.
图书馆用户满意度调查的问卷设计 总被引：7，自引：0，他引：7
问卷设计是图书馆用户满意度调查活动的基础性工作,但在一般满意度调查案例中,因设计的调查问卷缺乏对用户个人情感的关注和对用户心理活动特点的分析,使对用户满意度的调查变成了对图书馆工作环节评价的调查。本文认为关注和研究用户个人心理感受才是图书馆用户满意度研究的出发点,人性化是设计一次成功的用户满意度调查的立足点,并在此基础上探讨了图书馆用户满意度调查问卷设计的方法和特点。 相似文献
2.
文章首先对本地区高校图书馆信息服务质量评价指标体系在用户满意度调查中的可用性进行了阐述,其次运用信息服务质量评价指标体系对天津师范大学图书馆服务满意度进行了调查研究,最后较为系统地分析了调查结果为今后的图书馆服务和用户交流工作带来的启示。 相似文献
3.
邹薇 《大学图书情报学刊》2015,33(2)
文章在归纳图书馆移动信息服务理论研究和实践成果的基础上,依据图书馆服务质量评价研究成果和图书馆移动信息服务的特色,从用户满意度出发,构建图书馆移动信息服务质量评价模型,探讨了评价指标体系的确定,用户调查表的设计及调查数据的分析方法,分析了该模型的研究意义. 相似文献
4.
张小珊 《图书馆工作与研究》2012,(10):49-51
如何提高高校用户对图书馆的满意度是高校图书馆开展服务工作的核心任务。本文以PZB服务质量差距模型的形成原因及过程作为切入点,对高校图书馆服务工作进行剖析,为高校图书馆开展用户满意度调查工作提供一些思路和建议。 相似文献
5.
构建读者满意度测评体系创图书馆服务品牌 总被引：3，自引：0，他引：3
以宁波大学图书馆为例,参考澳大利亚大学图书馆的用户满意度测评体系和方法,进行了实证研究.通过研究发现一些问题,从而为图书馆提升读者满意度、创服务品牌提供了真实依据,也生动地说明创图书馆服务品牌,让读者“满意加惊喜”,需要构建科学的满意度测评体系和方法。 相似文献
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基于用户满意度的数字参考咨询服务质量评价模型 总被引：1，自引：0，他引：1
提出图书馆数字参考咨询服务评价指标体系及评价模型,并利用该模型设计问卷对南阳师范学院图书馆用户进行了满意度调查;在运用调查求重法的基础上计算出了各评价指标的权重值以及用户对其满意度值．并使用二维象限分析法,对南阳师范学院图书馆改进数字参考咨询服务提出了参考性建议。 相似文献
8.
论图书馆在线服务评价标准 总被引：5，自引：0，他引：5
图书馆在线服务是图书馆借助因特网提供服务的一种服务方式，具有自己独特的服务内容，其评价标准从信息的服务内容，其服务技术及工作态度综合考虑，提高用户的满意度。 相似文献
9.
翁菊梅 《大学图书情报学刊》2012,30(5):80-83
文章在分析了影响信息共享空间(IC)用户满意度因素的基础上,探讨了IC用户满意度的评价标准与方法,并结合湖北经济学院图书馆开展的IC用户满意度问卷调查,有针对性地提出了完善图书馆IC服务工作的措施. 相似文献
10.
用户满意度是评价图书馆服务质量和社会效益的最重要的指标之一,对影响图书馆用户满意度相关因素的科学认识和分析,对图书馆有针对性地改进工作之中的不足之处有很大帮助,也标识着图书馆工作从自身完善为主向以读者需求为主的转变。 相似文献
11.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
12.
高校图书馆网上服务的互动交流性评价 总被引：3，自引：0，他引：3
通过对中国高校数字图书馆联盟49所高校图书馆主页反映的网上服务的调查统计分析，从服务项目设置、服务内容、技术功能、人员素质等方面揭示出目前高校图书馆网上服务的互动交流性存在的不足，提出强化网上服务的互动交流性能，拓展高校图书馆网上服务的发展空间和技术创新潜力。 相似文献
13.
Xiaorong Shao Allan Scherlen Megan Johnson Xuan Xu Yuan Hu 《International Information and Library Review》2013,45(1-2):28-36
AbstractWhile scholarship has addressed issues around serving international students in U.S. libraries, until recently, relatively little attention has been directly focused upon the library needs of specific ethnic groups. This study surveys 83 Chinese students and scholars after they returned from studying at universities in the United States to measure and document their satisfaction with the academic library services and resources they used during their study abroad. Results of the survey are analyzed with the goal of benchmarking and improving services for this growing academic library user population in the United States. 相似文献
14.
对我国20所高校图书馆网站内容建设情况的调查与分析 总被引：29，自引：1，他引：28
从版本、栏目设置、电子资源建设、网站导航、读者互动、数字图书馆建设、个性化信息服务等方面对国内20所高校图书馆网站的内容建设情况进行调查分析,认为我国高校图书馆网站内容建设尚未走出重藏轻用的误区,信息资源建设重复且缺乏特色,虚拟参考咨询和和个性化信息服务不够深入,而且缺乏资源组织的规范、标准和网络管理的政策和措施。针对这些问题,提出我国高校图书馆网站内容建设的建议。 相似文献
15.
[目的/意义]调查和分析澳大利亚公共图书馆政府信息服务所取得的良好成效并加以学习借鉴,对我国公共图书馆提高政府信息服务水平具有重要意义。[方法/过程]在文献分析的基础上,通过网络调查法探究澳大利亚公共图书馆开展政府信息服务的情况,介绍LA、LDS、PANDORA和AGLS 4个主要的服务项目,分析图书馆网站在政府信息导航、信息整合与参考咨询方面的服务。[结果/结论]澳大利亚公共图书馆政府信息服务具有历史悠久,以公众需求为出发点,与政府部门开展合作,服务方式多样的特点,其成功经验可为我国公共图书馆开展政府信息服务提供借鉴。 相似文献
16.
Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(6):462-482
ABSTRACTThis article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction. 相似文献
17.
澳大利亚公共图书馆的服务与管理 总被引：8，自引：2，他引：6
概括地介绍了澳大利亚的公共图书馆，包括国立图书馆、州立图书馆和一般的公共图书馆。文章以作者所工作的雅拉－墨尔本图书馆为具体例子，列举了图书馆的各项服务，并探讨图书馆的管理经验，特别是人员的结构和服务质量的衡量。 相似文献
18.
Taghreed Alqudsi-ghabra Elham Al-Dousari 《International Information and Library Review》2019,51(1):9-18
This is an attitudinal survey that profiles Kuwait University Library and Information Science (KULIS) students' attitudes concerning Kuwait University's (KU's) libraries. It uses the phenomenological approach to analyze respondents' data regarding confidence in their skills and the effect on attitude toward KU's resources. It furthermore explores the attitudes of KU staff and the level of assistance offered to KULIS students. The results show that most of the respondents visited the library to access electronic resources. Some respondents disagreed that the staff had treated the KULIS suspiciously, yet a majority disagreed that the KU library staff was professionally trained to help KULIS students. Several respondents strongly agreed that they were confident in their searching skills. The results of the survey are used to recommend curriculum changes and ways to improve library and other academic support services at academic institutions generally. 相似文献
19.
Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(2-3):122-146
ABSTRACT To design an outline of a user-focused marketing model and its implication in academic libraries is the goal of this article. The determinants for the proposed model were primarily derived from the success factors of customer-focused marketing noted in earlier research, and views and insights from a number of allied constituencies in Bangladesh. Doing this job, the study used exploratory investigation in the form of executive interview, focus group discussion, and questionnaire survey. To examine reliability of the determinants “item-total correlation” was applied. The proposed model shows quality service has been seen as a direct result of the quality of library products, services, and service providers that leads to ensure user satisfaction and loyalty. It also demonstrates how users are the central theme from all functional perspectives of library services. The model emphasizes the quality improvement and operational efficiencies are to be working together to achieve a competitive advantage. The model may help librarians understand how to set the users as the central theme from all functional perspectives of the library services. 相似文献
20.
[目的/意义] 通过对澳大利亚8所知名高校图书馆残障读者服务现状进行研究,总结出对我国高校图书馆残障读者服务的启示。[方法/过程] 通过网络调查法对8所澳洲高校图书馆残障读者注册制度、网站残障读者服务栏目建设、残障读者服务设施配置、残障读者服务内容进行分析。[结果/结论] 我国高校图书馆应提升残障读者服务意识,搜集残障读者基本信息,加强网站残障读者服务栏目建设,完善残障读者相关辅助服务设施及馆藏资源配置,开展适合残障读者服务内容。 相似文献